프로액티브 서비스 시장 - 산업 규모, 점유율, 동향, 기회 및 예측 : 서비스별, 기술별, 용도별, 지역별 경쟁(2021-2031년)
Proactive Services Market - Global Industry Size, Share, Trends, Opportunity, and Forecast Segmented By Services, By Technology, By Application, By Region & Competition, 2021-2031F
상품코드:1901653
리서치사:TechSci Research
발행일:2026년 01월
페이지 정보:영문 181 Pages
라이선스 & 가격 (부가세 별도)
ㅁ Add-on 가능: 고객의 요청에 따라 일정한 범위 내에서 Customization이 가능합니다. 자세한 사항은 문의해 주시기 바랍니다.
한글목차
세계의 프로액티브 서비스 시장은 2025년 58억 1,000만 달러에서 2031년까지 159억 3,000만 달러에 달하고, CAGR 18.31%를 보일 것으로 예측됩니다.
프로액티브 서비스는 실시간 모니터링 및 분석을 활용하고 기술적 문제가 업무에 지장을 주기 전에 해결하는 지원 솔루션입니다.
시장 개요
예측 기간
2027-2031년
시장 규모 : 2025년
58억 1,000만 달러
시장 규모 : 2031년
159억 3,000만 달러
CAGR : 2026-2031년
18.31%
가장 빠르게 성장하는 부문
관리 서비스
가장 큰 시장
북미
주요 시장 성장 촉진요인
인공지능(AI)과 머신러닝의 통합이 가속되고 있는 것이 세계의 프로액티브 서비스 시장에서 주요 촉진요인이 되고 있습니다. 이러한 기술은 예측 분석을 가능하게 하며, 조직은 과거 데이터 패턴을 분석하고 시스템 장애가 발생하기 전에 잠재적인 문제를 파악할 수 있습니다.
주요 시장 과제
숙련된 기술 인력 부족은 세계의 프로액티브 서비스 시장에서 큰 장벽이 되었습니다. 이러한 프레임워크를 도입하려면 고급 데이터 분석 및 자동화에 익숙한 인력이 필요합니다.
주요 시장 동향
자율적인 워크플로우 조정을 위한 '에이전트형 AI'의 주류화는 세계의 프로액티브 서비스 시장에서 근본적인 진화를 나타내며 단순 예측 경보에서 완전한 자율적 복구로 전환하고 있습니다. 수정을 수행하기 위해 인간의 개입이 필요한 기존 예측 모델과 달리 에이전트형 AI 시스템은 분산 환경 전반에서 복잡한 기술적 문제를 자율적으로 계획, 추론 및 해결합니다.
목차
제1장 개요
제2장 조사 방법
제3장 주요 요약
제4장 고객의 목소리
제5장 세계의 프로액티브 서비스 시장 전망
시장 규모 및 예측
금액별
시장 점유율 및 예측
서비스별(설계 및 컨설팅, 매니지드 서비스, 테크니컬 서포트)
기술별(클라우드 관리, 고객 경험 관리, 데이터센터 관리, 엔드포인트 관리, 네트워크 관리 등)
용도별(은행, 금융 및 보험, 정부 기관, 의료, 제조업, 미디어 및 통신, 소매, 기타)
지역별
기업별(2025년)
시장 맵
제6장 북미의 프로액티브 서비스 시장 전망
시장 규모 및 예측
시장 점유율 및 예측
북미 : 국가별 분석
미국
캐나다
멕시코
제7장 유럽의 프로액티브 서비스 시장 전망
시장 규모 및 예측
시장 점유율 및 예측
유럽 : 국가별 분석
독일
프랑스
영국
이탈리아
스페인
제8장 아시아태평양의 프로액티브 서비스 시장 전망
시장 규모 및 예측
시장 점유율 및 예측
아시아태평양 : 국가별 분석
중국
인도
일본
한국
호주
제9장 중동 및 아프리카의 프로액티브 서비스 시장 전망
시장 규모 및 예측
시장 점유율 및 예측
중동 및 아프리카 : 국가별 분석
사우디아라비아
아랍에미리트(UAE)
남아프리카
제10장 남미의 프로액티브 서비스 시장 전망
시장 규모 및 예측
시장 점유율 및 예측
남미 : 국가별 분석
브라질
콜롬비아
아르헨티나
제11장 시장 역학
성장 촉진요인
과제
제12장 시장 동향과 발전
인수합병
제품 출시
최근 동향
제13장 세계의 프로액티브 서비스 시장 : SWOT 분석
제14장 Porter's Five Forces 분석
업계 내 경쟁
신규 진입 가능성
공급자의 힘
고객의 힘
대체품의 위협
제15장 경쟁 구도
IBM Corporation
Hewlett Packard Enterprise
Cisco Systems, Inc.
Dell Technologies
DXC Technology
Oracle Corporation
SAP SE
DXC Technology
Splunk Inc.
ServiceNow, Inc.
제16장 전략적 제안
제17장 기업 소개와 면책사항
JHS
영문 목차
영문목차
The Global Proactive Services Market will grow from USD 5.81 Billion in 2025 to USD 15.93 Billion by 2031 at a 18.31% CAGR. Proactive services are support solutions utilizing real-time monitoring and analytics to resolve technical issues before they disrupt business operations.
Market Overview
Forecast Period
2027-2031
Market Size 2025
USD 5.81 Billion
Market Size 2031
USD 15.93 Billion
CAGR 2026-2031
18.31%
Fastest Growing Segment
Managed Service
Largest Market
North America
Key Market Drivers
The accelerating integration of artificial intelligence and machine learning serves as a primary catalyst for the Global Proactive Services Market. These technologies enable predictive analytics, allowing organizations to analyze historical data patterns and identify potential system failures before they occur. By automating the detection of anomalies, businesses can transition from reactive maintenance to anticipatory support strategies that enhance system reliability. This shift is fueled by the tangible financial benefits realized through rapid implementation.
Key Market Challenges
The scarcity of skilled technical talent presents a substantial barrier to the growth of the global proactive services market. Implementing these frameworks requires a workforce proficient in advanced data analytics and automation. However, the supply of professionals possessing these specialized competencies has not kept pace with organizational demand. This shortage prevents companies from effectively deploying monitoring tools, forcing them to delay the transition from reactive support models.
Key Market Trends
The mainstreaming of "Agentic AI" for autonomous workflow orchestration represents a fundamental evolution in the Global Proactive Services Market, moving beyond simple predictive alerts to fully autonomous remediation. Unlike traditional predictive models that require human intervention to execute fixes, agentic AI systems independently plan, reason, and resolve complex technical issues across distributed environments. This capability significantly reduces the mean time to resolution (MTTR) and allows IT teams to focus on strategic innovation rather than routine maintenance.
Key Market Players
IBM Corporation
Hewlett Packard Enterprise
Cisco Systems, Inc.
Dell Technologies
DXC Technology
Oracle Corporation
SAP SE
DXC Technology
Splunk Inc.
ServiceNow, Inc.
Report Scope:
In this report, the Global Proactive Services Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:
Proactive Services Market, By Services:
Design & Consulting
Managed Services
Technical Support
Proactive Services Market, By Technology:
Cloud Management
Customer Experience Management
Data Center Management
End-point Management
Network Management
Others
Proactive Services Market, By Application:
BFSI
Government
Healthcare
Manufacturing
Media & Communications
Retail
Others
Proactive Services Market, By Region:
North America
United States
Canada
Mexico
Europe
France
United Kingdom
Italy
Germany
Spain
Asia Pacific
China
India
Japan
Australia
South Korea
South America
Brazil
Argentina
Colombia
Middle East & Africa
South Africa
Saudi Arabia
UAE
Competitive Landscape
Company Profiles: Detailed analysis of the major companies present in the Global Proactive Services Market.
Available Customizations:
Global Proactive Services Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:
Company Information
Detailed analysis and profiling of additional market players (up to five).
Table of Contents
1. Product Overview
1.1. Market Definition
1.2. Scope of the Market
1.2.1. Markets Covered
1.2.2. Years Considered for Study
1.2.3. Key Market Segmentations
2. Research Methodology
2.1. Objective of the Study
2.2. Baseline Methodology
2.3. Key Industry Partners
2.4. Major Association and Secondary Sources
2.5. Forecasting Methodology
2.6. Data Triangulation & Validation
2.7. Assumptions and Limitations
3. Executive Summary
3.1. Overview of the Market
3.2. Overview of Key Market Segmentations
3.3. Overview of Key Market Players
3.4. Overview of Key Regions/Countries
3.5. Overview of Market Drivers, Challenges, Trends
4. Voice of Customer
5. Global Proactive Services Market Outlook
5.1. Market Size & Forecast
5.1.1. By Value
5.2. Market Share & Forecast
5.2.1. By Services (Design & Consulting, Managed Services, Technical Support)
5.2.2. By Technology (Cloud Management, Customer Experience Management, Data Center Management, End-point Management, Network Management, Others)
5.2.3. By Application (BFSI, Government, Healthcare, Manufacturing, Media & Communications, Retail, Others)
5.2.4. By Region
5.2.5. By Company (2025)
5.3. Market Map
6. North America Proactive Services Market Outlook
6.1. Market Size & Forecast
6.1.1. By Value
6.2. Market Share & Forecast
6.2.1. By Services
6.2.2. By Technology
6.2.3. By Application
6.2.4. By Country
6.3. North America: Country Analysis
6.3.1. United States Proactive Services Market Outlook
6.3.1.1. Market Size & Forecast
6.3.1.1.1. By Value
6.3.1.2. Market Share & Forecast
6.3.1.2.1. By Services
6.3.1.2.2. By Technology
6.3.1.2.3. By Application
6.3.2. Canada Proactive Services Market Outlook
6.3.2.1. Market Size & Forecast
6.3.2.1.1. By Value
6.3.2.2. Market Share & Forecast
6.3.2.2.1. By Services
6.3.2.2.2. By Technology
6.3.2.2.3. By Application
6.3.3. Mexico Proactive Services Market Outlook
6.3.3.1. Market Size & Forecast
6.3.3.1.1. By Value
6.3.3.2. Market Share & Forecast
6.3.3.2.1. By Services
6.3.3.2.2. By Technology
6.3.3.2.3. By Application
7. Europe Proactive Services Market Outlook
7.1. Market Size & Forecast
7.1.1. By Value
7.2. Market Share & Forecast
7.2.1. By Services
7.2.2. By Technology
7.2.3. By Application
7.2.4. By Country
7.3. Europe: Country Analysis
7.3.1. Germany Proactive Services Market Outlook
7.3.1.1. Market Size & Forecast
7.3.1.1.1. By Value
7.3.1.2. Market Share & Forecast
7.3.1.2.1. By Services
7.3.1.2.2. By Technology
7.3.1.2.3. By Application
7.3.2. France Proactive Services Market Outlook
7.3.2.1. Market Size & Forecast
7.3.2.1.1. By Value
7.3.2.2. Market Share & Forecast
7.3.2.2.1. By Services
7.3.2.2.2. By Technology
7.3.2.2.3. By Application
7.3.3. United Kingdom Proactive Services Market Outlook
7.3.3.1. Market Size & Forecast
7.3.3.1.1. By Value
7.3.3.2. Market Share & Forecast
7.3.3.2.1. By Services
7.3.3.2.2. By Technology
7.3.3.2.3. By Application
7.3.4. Italy Proactive Services Market Outlook
7.3.4.1. Market Size & Forecast
7.3.4.1.1. By Value
7.3.4.2. Market Share & Forecast
7.3.4.2.1. By Services
7.3.4.2.2. By Technology
7.3.4.2.3. By Application
7.3.5. Spain Proactive Services Market Outlook
7.3.5.1. Market Size & Forecast
7.3.5.1.1. By Value
7.3.5.2. Market Share & Forecast
7.3.5.2.1. By Services
7.3.5.2.2. By Technology
7.3.5.2.3. By Application
8. Asia Pacific Proactive Services Market Outlook
8.1. Market Size & Forecast
8.1.1. By Value
8.2. Market Share & Forecast
8.2.1. By Services
8.2.2. By Technology
8.2.3. By Application
8.2.4. By Country
8.3. Asia Pacific: Country Analysis
8.3.1. China Proactive Services Market Outlook
8.3.1.1. Market Size & Forecast
8.3.1.1.1. By Value
8.3.1.2. Market Share & Forecast
8.3.1.2.1. By Services
8.3.1.2.2. By Technology
8.3.1.2.3. By Application
8.3.2. India Proactive Services Market Outlook
8.3.2.1. Market Size & Forecast
8.3.2.1.1. By Value
8.3.2.2. Market Share & Forecast
8.3.2.2.1. By Services
8.3.2.2.2. By Technology
8.3.2.2.3. By Application
8.3.3. Japan Proactive Services Market Outlook
8.3.3.1. Market Size & Forecast
8.3.3.1.1. By Value
8.3.3.2. Market Share & Forecast
8.3.3.2.1. By Services
8.3.3.2.2. By Technology
8.3.3.2.3. By Application
8.3.4. South Korea Proactive Services Market Outlook
8.3.4.1. Market Size & Forecast
8.3.4.1.1. By Value
8.3.4.2. Market Share & Forecast
8.3.4.2.1. By Services
8.3.4.2.2. By Technology
8.3.4.2.3. By Application
8.3.5. Australia Proactive Services Market Outlook
8.3.5.1. Market Size & Forecast
8.3.5.1.1. By Value
8.3.5.2. Market Share & Forecast
8.3.5.2.1. By Services
8.3.5.2.2. By Technology
8.3.5.2.3. By Application
9. Middle East & Africa Proactive Services Market Outlook
9.1. Market Size & Forecast
9.1.1. By Value
9.2. Market Share & Forecast
9.2.1. By Services
9.2.2. By Technology
9.2.3. By Application
9.2.4. By Country
9.3. Middle East & Africa: Country Analysis
9.3.1. Saudi Arabia Proactive Services Market Outlook
9.3.1.1. Market Size & Forecast
9.3.1.1.1. By Value
9.3.1.2. Market Share & Forecast
9.3.1.2.1. By Services
9.3.1.2.2. By Technology
9.3.1.2.3. By Application
9.3.2. UAE Proactive Services Market Outlook
9.3.2.1. Market Size & Forecast
9.3.2.1.1. By Value
9.3.2.2. Market Share & Forecast
9.3.2.2.1. By Services
9.3.2.2.2. By Technology
9.3.2.2.3. By Application
9.3.3. South Africa Proactive Services Market Outlook
9.3.3.1. Market Size & Forecast
9.3.3.1.1. By Value
9.3.3.2. Market Share & Forecast
9.3.3.2.1. By Services
9.3.3.2.2. By Technology
9.3.3.2.3. By Application
10. South America Proactive Services Market Outlook
10.1. Market Size & Forecast
10.1.1. By Value
10.2. Market Share & Forecast
10.2.1. By Services
10.2.2. By Technology
10.2.3. By Application
10.2.4. By Country
10.3. South America: Country Analysis
10.3.1. Brazil Proactive Services Market Outlook
10.3.1.1. Market Size & Forecast
10.3.1.1.1. By Value
10.3.1.2. Market Share & Forecast
10.3.1.2.1. By Services
10.3.1.2.2. By Technology
10.3.1.2.3. By Application
10.3.2. Colombia Proactive Services Market Outlook
10.3.2.1. Market Size & Forecast
10.3.2.1.1. By Value
10.3.2.2. Market Share & Forecast
10.3.2.2.1. By Services
10.3.2.2.2. By Technology
10.3.2.2.3. By Application
10.3.3. Argentina Proactive Services Market Outlook
10.3.3.1. Market Size & Forecast
10.3.3.1.1. By Value
10.3.3.2. Market Share & Forecast
10.3.3.2.1. By Services
10.3.3.2.2. By Technology
10.3.3.2.3. By Application
11. Market Dynamics
11.1. Drivers
11.2. Challenges
12. Market Trends & Developments
12.1. Merger & Acquisition (If Any)
12.2. Product Launches (If Any)
12.3. Recent Developments
13. Global Proactive Services Market: SWOT Analysis
