한글목차

세계의 스마트 접객 시장 규모는 2024년에 164억 5,000만 달러로 평가되었고, 2030년에는 524억 8,000만 달러에 이를 것으로 예측되며, 예측 기간 중 CAGR 21.33%로 성장할 것으로 전망됩니다. 이 시장은 IoT, AI, 클라우드 컴퓨팅, 자동화 등 선진 기술을 접객 환경에 통합해 게스트의 경험을 향상시키고 업무 효율을 개선하는 것을 중심으로 전개되고 있습니다. 스마트 접객 기능에는 인텔리전트한 객실 제어, 비접촉 서비스, 예지 보전, 개인화된 게스트 인게이지먼트 등이 포함됩니다. 여행 수요가 회복되고, 게스트의 기대가 원활하게 하이테크를 구사한 체험으로 전환하는 가운데, 호텔은 경쟁력을 유지하기 위해서 디지털 전환 전략을 채용하고 있습니다. 스마트폰의 보급, 비접촉식 인터랙션의 수요, 클라우드 기반 플랫폼의 이용 증가로 도입이 가속화되고 있습니다. 이러한 혁신은 실시간 게스트의 인사이트, 효율적인 에너지 사용, 보다 스마트한 직원 관리를 가능하게 하여 선진국 시장과 신흥국 시장 모두에서 호스피탈리티 시설의 스마트 인프라 성장을 촉진하고 있습니다.

시장 성장 촉진요인

호텔 인프라에서 사물 인터넷(IoT) 기술 채택 증가

주요 시장 과제

높은 설비 투자 및 운영 전환 비용

주요 시장 동향

하이퍼 개인화된 게스트 서비스를 위한 인공지능 통합

목차

제1장 솔루션 개요

• 시장 정의
• 시장 범위
  • 대상 시장
  • 조사 대상 연도
  • 주요 시장 세분화

제2장 조사 방법

제3장 주요 요약

제4장 고객의 목소리

제5장 세계의 스마트 접객 시장 전망

• 시장 규모 및 예측
  • 금액별
• 시장 점유율 및 예측
  • 제공 내용별(솔루션, 서비스)
  • 전개 모드별(클라우드, 온프레미스)
  • 최종 사용자별(호텔, 크루즈, 호화 요트, 기타)
  • 지역별(북미, 유럽, 남미, 중동 및 아프리카, 아시아태평양)
• 기업별(2024년)
• 시장 맵

제6장 북미의 스마트 접객 시장 전망

• 시장 규모 및 예측
• 시장 점유율 및 예측
• 북미 : 국가별 분석
  • 미국
  • 캐나다
  • 멕시코

제7장 유럽의 스마트 접객 시장 전망

• 시장 규모 및 예측
• 시장 점유율 및 예측
• 유럽 : 국가별 분석
  • 독일
  • 프랑스
  • 영국
  • 이탈리아
  • 스페인

제8장 아시아태평양의 스마트 접객 시장 전망

• 시장 규모 및 예측
• 시장 점유율 및 예측
• 아시아태평양 : 국가별 분석
  • 중국
  • 인도
  • 일본
  • 한국
  • 호주

제9장 중동 및 아프리카의 스마트 접객 시장 전망

• 시장 규모 및 예측
• 시장 점유율 및 예측
• 중동 및 아프리카 : 국가별 분석
  • 사우디아라비아
  • 아랍에미리트(UAE)
  • 남아프리카

제10장 남미의 스마트 접객 시장 전망

• 시장 규모 및 예측
• 시장 점유율 및 예측
• 남미 : 국가별 분석
  • 브라질
  • 콜롬비아
  • 아르헨티나

제11장 시장 역학

• 성장 촉진요인
• 과제

제12장 시장 동향 및 발전

• 합병 및 인수
• 제품 출시
• 최근 동향

제13장 기업 프로파일

• Intel Corporation
• Siemens AG
• Samsung Electronics Co., Ltd.
• Honeywell International Inc.
• KONE Corporation
• Oracle Corporation
• Johnson Controls International plc
• Schneider Electric SE

제14장 전략적 제안

제15장 기업 소개 및 면책사항

영문목차

The Global Smart Hospitality Market was valued at USD 16.45 billion in 2024 and is projected to reach USD 52.48 billion by 2030, growing at a CAGR of 21.33% during the forecast period. This market revolves around the integration of advanced technologies-such as IoT, AI, cloud computing, and automation-within hospitality settings to elevate guest experiences and improve operational efficiency. Smart hospitality features include intelligent room controls, contactless services, predictive maintenance, and personalized guest engagement. As travel demand rebounds and guest expectations shift toward seamless and tech-enabled experiences, hotels are adopting digital transformation strategies to remain competitive. The proliferation of smartphones, demand for contactless interactions, and increasing use of cloud-based platforms are accelerating adoption. These innovations are enabling real-time guest insights, efficient energy use, and smarter workforce management, fostering the growth of smart infrastructure in hospitality venues across both developed and emerging markets.

Key Market Drivers

Rising Adoption of Internet of Things Technologies Across Hotel Infrastructure

The widespread integration of Internet of Things (IoT) technologies across hotel infrastructure is significantly enhancing both guest services and operational efficiency. IoT devices facilitate real-time data collection, automation, and intelligent control over hotel systems including room lighting, climate control, entertainment, and security. Guests can personalize their experience through mobile apps or voice-controlled assistants, while hotels benefit from energy optimization and predictive maintenance. These innovations improve satisfaction and loyalty, offering competitive advantages to early adopters. By leveraging IoT, hotel operators can deliver seamless, responsive service while reducing costs and streamlining operations.

Key Market Challenges

High Capital Investment and Operational Transition Costs

A major obstacle in the smart hospitality market is the high upfront cost associated with adopting intelligent technologies. Implementing systems such as smart energy management, AI-driven concierge platforms, and integrated automation solutions requires significant capital-particularly burdensome for small or mid-scale operators. Retrofitting legacy infrastructure involves structural upgrades and complex system integrations, increasing both time and expense. Additionally, transitioning to smart operations demands training or hiring tech-proficient staff and managing potential short-term inefficiencies during the changeover. These challenges are more acute in developing regions where high-speed connectivity and vendor support may be limited, making digital transformation a costly and complex undertaking.

Key Market Trends

Integration of Artificial Intelligence for Hyper-Personalized Guest Services

Artificial intelligence is increasingly being adopted to create hyper-personalized guest experiences throughout the hospitality journey. AI-powered systems are being used in virtual assistants, concierge services, and booking engines to analyze guest preferences, behaviors, and feedback in real-time. This enables hotels to deliver tailored services such as personalized room settings, dining suggestions, and entertainment options. AI is also transforming backend operations through dynamic pricing, predictive analytics, and multilingual chatbots. These tools enhance operational efficiency and guest satisfaction while minimizing the need for manual intervention. The trend underscores the shift toward guest-centric customization and automation in the smart hospitality sector.

Key Market Players

• Intel Corporation
• Siemens AG
• Samsung Electronics Co., Ltd.
• Honeywell International Inc.
• KONE Corporation
• Oracle Corporation
• Johnson Controls International plc
• Schneider Electric SE

Report Scope:

In this report, the Global Smart Hospitality Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Smart Hospitality Market, By Offering:

• Solutions
• Services

Smart Hospitality Market, By Deployment Mode:

• Cloud
• On-premises

Smart Hospitality Market, By End User:

• Hotel
• Cruise
• Luxury Yatches
• Others

Smart Hospitality Market, By Region:

• North America
  • United States
  • Canada
  • Mexico
• Europe
  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Australia
• Middle East & Africa
  • Saudi Arabia
  • UAE
  • South Africa
• South America
  • Brazil
  • Colombia
  • Argentina

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Smart Hospitality Market.

Available Customizations:

Global Smart Hospitality Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

• Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Solution Overview

• 1.1. Market Definition
• 1.2. Scope of the Market
  • 1.2.1. Markets Covered
  • 1.2.2. Years Considered for Study
  • 1.2.3. Key Market Segmentations

2. Research Methodology

• 2.1. Objective of the Study
• 2.2. Baseline Methodology
• 2.3. Key Industry Partners
• 2.4. Major Association and Secondary Sources
• 2.5. Forecasting Methodology
• 2.6. Data Triangulation & Validation
• 2.7. Assumptions and Limitations

3. Executive Summary

• 3.1. Overview of the Market
• 3.2. Overview of Key Market Segmentations
• 3.3. Overview of Key Market Players
• 3.4. Overview of Key Regions/Countries
• 3.5. Overview of Market Drivers, Challenges, and Trends

4. Voice of Customer

5. Global Smart Hospitality Market Outlook

• 5.1. Market Size & Forecast
  • 5.1.1. By Value
• 5.2. Market Share & Forecast
  • 5.2.1. By Offering (Solutions, Services)
  • 5.2.2. By Deployment Mode (Cloud, On-premises)
  • 5.2.3. By End User (Hotel, Cruise, Luxury Yatches, Others)
  • 5.2.4. By Region (North America, Europe, South America, Middle East & Africa, Asia Pacific)
• 5.3. By Company (2024)
• 5.4. Market Map

6. North America Smart Hospitality Market Outlook

• 6.1. Market Size & Forecast
  • 6.1.1. By Value
• 6.2. Market Share & Forecast
  • 6.2.1. By Offering
  • 6.2.2. By Deployment Mode
  • 6.2.3. By End User
  • 6.2.4. By Country
• 6.3. North America: Country Analysis
  • 6.3.1. United States Smart Hospitality Market Outlook
    • 6.3.1.1. Market Size & Forecast
      • 6.3.1.1.1. By Value
    • 6.3.1.2. Market Share & Forecast
      • 6.3.1.2.1. By Offering
      • 6.3.1.2.2. By Deployment Mode
      • 6.3.1.2.3. By End User
  • 6.3.2. Canada Smart Hospitality Market Outlook
    • 6.3.2.1. Market Size & Forecast
      • 6.3.2.1.1. By Value
    • 6.3.2.2. Market Share & Forecast
      • 6.3.2.2.1. By Offering
      • 6.3.2.2.2. By Deployment Mode
      • 6.3.2.2.3. By End User
  • 6.3.3. Mexico Smart Hospitality Market Outlook
    • 6.3.3.1. Market Size & Forecast
      • 6.3.3.1.1. By Value
    • 6.3.3.2. Market Share & Forecast
      • 6.3.3.2.1. By Offering
      • 6.3.3.2.2. By Deployment Mode
      • 6.3.3.2.3. By End User

7. Europe Smart Hospitality Market Outlook

• 7.1. Market Size & Forecast
  • 7.1.1. By Value
• 7.2. Market Share & Forecast
  • 7.2.1. By Offering
  • 7.2.2. By Deployment Mode
  • 7.2.3. By End User
  • 7.2.4. By Country
• 7.3. Europe: Country Analysis
  • 7.3.1. Germany Smart Hospitality Market Outlook
    • 7.3.1.1. Market Size & Forecast
      • 7.3.1.1.1. By Value
    • 7.3.1.2. Market Share & Forecast
      • 7.3.1.2.1. By Offering
      • 7.3.1.2.2. By Deployment Mode
      • 7.3.1.2.3. By End User
  • 7.3.2. France Smart Hospitality Market Outlook
    • 7.3.2.1. Market Size & Forecast
      • 7.3.2.1.1. By Value
    • 7.3.2.2. Market Share & Forecast
      • 7.3.2.2.1. By Offering
      • 7.3.2.2.2. By Deployment Mode
      • 7.3.2.2.3. By End User
  • 7.3.3. United Kingdom Smart Hospitality Market Outlook
    • 7.3.3.1. Market Size & Forecast
      • 7.3.3.1.1. By Value
    • 7.3.3.2. Market Share & Forecast
      • 7.3.3.2.1. By Offering
      • 7.3.3.2.2. By Deployment Mode
      • 7.3.3.2.3. By End User
  • 7.3.4. Italy Smart Hospitality Market Outlook
    • 7.3.4.1. Market Size & Forecast
      • 7.3.4.1.1. By Value
    • 7.3.4.2. Market Share & Forecast
      • 7.3.4.2.1. By Offering
      • 7.3.4.2.2. By Deployment Mode
      • 7.3.4.2.3. By End User
  • 7.3.5. Spain Smart Hospitality Market Outlook
    • 7.3.5.1. Market Size & Forecast
      • 7.3.5.1.1. By Value
    • 7.3.5.2. Market Share & Forecast
      • 7.3.5.2.1. By Offering
      • 7.3.5.2.2. By Deployment Mode
      • 7.3.5.2.3. By End User

8. Asia Pacific Smart Hospitality Market Outlook

• 8.1. Market Size & Forecast
  • 8.1.1. By Value
• 8.2. Market Share & Forecast
  • 8.2.1. By Offering
  • 8.2.2. By Deployment Mode
  • 8.2.3. By End User
  • 8.2.4. By Country
• 8.3. Asia Pacific: Country Analysis
  • 8.3.1. China Smart Hospitality Market Outlook
    • 8.3.1.1. Market Size & Forecast
      • 8.3.1.1.1. By Value
    • 8.3.1.2. Market Share & Forecast
      • 8.3.1.2.1. By Offering
      • 8.3.1.2.2. By Deployment Mode
      • 8.3.1.2.3. By End User
  • 8.3.2. India Smart Hospitality Market Outlook
    • 8.3.2.1. Market Size & Forecast
      • 8.3.2.1.1. By Value
    • 8.3.2.2. Market Share & Forecast
      • 8.3.2.2.1. By Offering
      • 8.3.2.2.2. By Deployment Mode
      • 8.3.2.2.3. By End User
  • 8.3.3. Japan Smart Hospitality Market Outlook
    • 8.3.3.1. Market Size & Forecast
      • 8.3.3.1.1. By Value
    • 8.3.3.2. Market Share & Forecast
      • 8.3.3.2.1. By Offering
      • 8.3.3.2.2. By Deployment Mode
      • 8.3.3.2.3. By End User
  • 8.3.4. South Korea Smart Hospitality Market Outlook
    • 8.3.4.1. Market Size & Forecast
      • 8.3.4.1.1. By Value
    • 8.3.4.2. Market Share & Forecast
      • 8.3.4.2.1. By Offering
      • 8.3.4.2.2. By Deployment Mode
      • 8.3.4.2.3. By End User
  • 8.3.5. Australia Smart Hospitality Market Outlook
    • 8.3.5.1. Market Size & Forecast
      • 8.3.5.1.1. By Value
    • 8.3.5.2. Market Share & Forecast
      • 8.3.5.2.1. By Offering
      • 8.3.5.2.2. By Deployment Mode
      • 8.3.5.2.3. By End User

9. Middle East & Africa Smart Hospitality Market Outlook

• 9.1. Market Size & Forecast
  • 9.1.1. By Value
• 9.2. Market Share & Forecast
  • 9.2.1. By Offering
  • 9.2.2. By Deployment Mode
  • 9.2.3. By End User
  • 9.2.4. By Country
• 9.3. Middle East & Africa: Country Analysis
  • 9.3.1. Saudi Arabia Smart Hospitality Market Outlook
    • 9.3.1.1. Market Size & Forecast
      • 9.3.1.1.1. By Value
    • 9.3.1.2. Market Share & Forecast
      • 9.3.1.2.1. By Offering
      • 9.3.1.2.2. By Deployment Mode
      • 9.3.1.2.3. By End User
  • 9.3.2. UAE Smart Hospitality Market Outlook
    • 9.3.2.1. Market Size & Forecast
      • 9.3.2.1.1. By Value
    • 9.3.2.2. Market Share & Forecast
      • 9.3.2.2.1. By Offering
      • 9.3.2.2.2. By Deployment Mode
      • 9.3.2.2.3. By End User
  • 9.3.3. South Africa Smart Hospitality Market Outlook
    • 9.3.3.1. Market Size & Forecast
      • 9.3.3.1.1. By Value
    • 9.3.3.2. Market Share & Forecast
      • 9.3.3.2.1. By Offering
      • 9.3.3.2.2. By Deployment Mode
      • 9.3.3.2.3. By End User

10. South America Smart Hospitality Market Outlook

• 10.1. Market Size & Forecast
  • 10.1.1. By Value
• 10.2. Market Share & Forecast
  • 10.2.1. By Offering
  • 10.2.2. By Deployment Mode
  • 10.2.3. By End User
  • 10.2.4. By Country
• 10.3. South America: Country Analysis
  • 10.3.1. Brazil Smart Hospitality Market Outlook
    • 10.3.1.1. Market Size & Forecast
      • 10.3.1.1.1. By Value
    • 10.3.1.2. Market Share & Forecast
      • 10.3.1.2.1. By Offering
      • 10.3.1.2.2. By Deployment Mode
      • 10.3.1.2.3. By End User
  • 10.3.2. Colombia Smart Hospitality Market Outlook
    • 10.3.2.1. Market Size & Forecast
      • 10.3.2.1.1. By Value
    • 10.3.2.2. Market Share & Forecast
      • 10.3.2.2.1. By Offering
      • 10.3.2.2.2. By Deployment Mode
      • 10.3.2.2.3. By End User
  • 10.3.3. Argentina Smart Hospitality Market Outlook
    • 10.3.3.1. Market Size & Forecast
      • 10.3.3.1.1. By Value
    • 10.3.3.2. Market Share & Forecast
      • 10.3.3.2.1. By Offering
      • 10.3.3.2.2. By Deployment Mode
      • 10.3.3.2.3. By End User

11. Market Dynamics

• 11.1. Drivers
• 11.2. Challenges

12. Market Trends and Developments

• 12.1. Merger & Acquisition (If Any)
• 12.2. Product Launches (If Any)
• 12.3. Recent Developments

13. Company Profiles

• 13.1. Intel Corporation
  • 13.1.1. Business Overview
  • 13.1.2. Key Revenue and Financials
  • 13.1.3. Recent Developments
  • 13.1.4. Key Personnel
  • 13.1.5. Key Product/Services Offered
• 13.2. Siemens AG
• 13.3. Samsung Electronics Co., Ltd.
• 13.4. Honeywell International Inc.
• 13.5. KONE Corporation
• 13.6. Oracle Corporation
• 13.7. Johnson Controls International plc
• 13.8. Schneider Electric SE

14. Strategic Recommendations

15. About Us & Disclaimer