세계의 스마트 호스피탈리티 시장 규모 조사 및 예측 : 제공별, 솔루션별, 전개 방식별, 최종사용자별, 지역별 예측(2025-2035년)
Global Smart Hospitality Market Size study & Forecast, by Offering, by Solution, by Deployment Mode, End User and Regional Forecasts 2025-2035
상품코드:1813636
리서치사:Bizwit Research & Consulting LLP
발행일:2025년 09월
페이지 정보:영문 285 Pages
라이선스 & 가격 (부가세 별도)
ㅁ Add-on 가능: 고객의 요청에 따라 일정한 범위 내에서 Customization이 가능합니다. 자세한 사항은 문의해 주시기 바랍니다.
한글목차
시장 정의와 개요
세계의 스마트 호스피탈리티 시장 규모는 2024년에 약 229억 1,000만 달러로, 2025-2035년 예측 기간 동안 29.80%의 CAGR로 확대되어 2035년에는 4,036억 9,000만 달러에 달할 것으로 예상됩니다. 스마트 호스피탈리티는 호텔과 리조트에 첨단 디지털 솔루션과 자동화 기술을 통합하여 운영 효율성을 높이고 고객 경험을 향상시키는 것을 말합니다. AI를 활용한 컨시어지 서비스부터 IoT 기반 객실 자동화, 실시간 분석에 이르기까지 스마트 호스피탈리티 솔루션은 업계의 자원 관리, 프로세스 간소화, 고객 만족도를 재정의하고 있습니다. 관광 산업의 급속한 디지털 전환과 함께 개인화되고 원활한 고객 서비스에 대한 수요는 스마트 호스피탈리티 플랫폼 도입에 박차를 가하고 있습니다. 또한, 모바일 애플리케이션과 스마트 기기의 보급이 확대됨에 따라 커넥티드, 테크놀러지에 대응하는 호텔 환경을 추구하는 움직임이 가속화되고 있습니다.
전 세계 관광객의 급격한 증가와 서비스 부문의 스마트 기술 도입이 스마트 호스피탈리티 솔루션에 대한 수요를 크게 가속화하고 있습니다. 숙박업체들은 에너지 효율과 운영 비용을 최적화하는 동시에 초개인화된 고객 경험을 제공하기 위해 이러한 시스템을 점점 더 많이 도입하고 있습니다. 예를 들어, 커넥티드 자산 관리 플랫폼과 통합 보안 시스템은 투숙객의 안전을 보호할 뿐만 아니라 객실 배정 및 리소스 최적화를 자동화하고 수작업을 줄일 수 있습니다. 팬데믹 이후 전 세계 여행이 회복되면서 호텔과 리조트는 모바일 체크인, 스마트 룸 컨트롤, AI 기반 고객 참여 등 몰입형 디지털 경험으로 서비스를 혁신해야 할 필요성이 대두되고 있습니다. 그러나 높은 초기 투자 비용과 데이터 보안 및 프라이버시 우려 등의 문제가 예측 기간 동안 보급을 가로막는 장벽이 될 것으로 예상됩니다.
본 보고서에 포함된 세부 부문 및 하위 부문은 다음과 같습니다:
목차
제1장 세계의 스마트 호스피탈리티 시장 : 조사 범위와 조사 방법
조사 목적
조사 방법
예측 모델
데스크 조사
하향식 및 상향식 접근
조사 속성
조사 범위
시장 정의
시장 세분화
조사 가정
포함과 제외
제한사항
조사 대상 연도
제2장 주요 요약
CEO/CXO의 입장
전략적 인사이트
ESG 분석
주요 조사 결과
제3장 세계의 스마트 호스피탈리티 시장 역학 분석
시장 성장 촉진요인
시장이 해결해야 할 과제
시장 기회
제4장 세계의 스마트 호스피탈리티 업계 분석
Porter's Five Forces 모델
구매자의 교섭력
공급업체의 협상력
신규 참여업체의 위협
대체품의 위협
경쟁 기업 간의 경쟁 관계
Porter's Five Forces 예측 모델(2024-2035)
PESTEL 분석
정치
경제
사회
기술
환경
법률
주요 투자 기회
주요 성공 전략(2025)
시장 점유율 분석(2024-2025)
세계의 가격 분석과 동향 2025
애널리스트의 제안과 결론
제5장 세계의 스마트 호스피탈리티 시장 규모 및 예측 : 제공별, 2025-2035년
시장 개요
세계의 스마트 호스피탈리티 시장 실적 - 잠재적 분석(2025)
솔루션
서비스
제6장 세계의 스마트 호스피탈리티 시장 규모 및 예측 : 솔루션별, 2025-2035년
시장 개요
세계의 스마트 호스피탈리티 시장 실적 - 잠재적 분석(2025)
부동산 관리 시스템
네트워크 관리 시스템
통합 보안 관리 시스템
제7장 세계의 스마트 호스피탈리티 시장 규모 및 예측 : 전개 방식별, 2025-2035년
시장 개요
세계의 스마트 호스피탈리티 시장 실적 - 잠재적 분석(2025)
온프레미스
클라우드 기반
하이브리드
제8장 세계의 스마트 호스피탈리티 시장 규모 및 예측 : 최종사용자별, 2025-2035년
시장 개요
세계의 스마트 호스피탈리티 시장 실적 - 잠재적 분석(2025)
호텔 및 리조트
크루즈 라인
기타
제9장 세계의 스마트 호스피탈리티 시장 규모 및 예측 : 지역별, 2025-2035년
성장 지역 시장 현황
주요 선진국 및 신흥국
북미
미국
캐나다
유럽
영국
독일
프랑스
스페인
이탈리아
기타 유럽
아시아태평양
중국
인도
일본
호주
한국
기타 아시아태평양
라틴아메리카
브라질
멕시코
중동 및 아프리카
아랍에미리트
사우디아라비아(KSA)
남아프리카공화국
제10장 경쟁 정보
주요 시장 전략
Honeywell International Inc.
기업 개요
주요 임원
기업 개요
재무 실적(데이터 가용성에 따라 다름)
제품/서비스 포트
최근의 개발
시장 전략
SWOT 분석
Siemens AG
Oracle Corporation
Schneider Electric SE
Huawei Technologies Co., Ltd.
IBM Corporation
Cisco Systems, Inc.
Johnson Controls International Plc
NEC Corporation
Infor, Inc.
Fujitsu Limited
Microsoft Corporation
Hewlett Packard Enterprise Development LP
Mitel Networks Corporation
Samsung Electronics Co., Ltd.
KSM
영문 목차
영문목차
Market Definition and Overview
The Global Smart Hospitality Market is valued at approximately USD 22.91 billion in 2024 and is anticipated to expand at a remarkable CAGR of 29.80% over the forecast period 2025-2035, ultimately reaching USD 403.69 billion by 2035. Smart hospitality refers to the integration of advanced digital solutions and automated technologies into hotels and resorts to enhance operational efficiency and elevate guest experiences. From AI-powered concierge services to IoT-enabled room automation and real-time analytics, smart hospitality solutions are redefining how the industry manages resources, streamlines processes, and delights customers. The demand for personalized and seamless guest services, alongside the rapid digital transformation of the tourism sector, is steering the adoption of smart hospitality platforms. Furthermore, the growing penetration of mobile applications and smart devices has accelerated the push for connected, technology-enabled hotel environments.
The surge in global tourism and the rapid adoption of smart technologies in the service sector have significantly accelerated the demand for smart hospitality solutions. Hospitality providers are increasingly adopting these systems to deliver hyper-personalized guest experiences while optimizing energy efficiency and operational costs. For instance, connected property management platforms and integrated security systems not only safeguard guest safety but also automate room allocation and resource optimization, thereby reducing manual intervention. With global travel recovering post-pandemic, hotels and resorts are being compelled to reinvent their offerings with immersive digital experiences such as mobile check-ins, smart room controls, and AI-driven customer engagement. However, challenges such as high initial investment costs and concerns about data security and privacy are expected to act as barriers to widespread adoption during the forecast horizon.
The detailed segments and sub-segments included in the report are:
By Offering:
Solutions
Services
By Solution:
Property Management System
Network Management System
Integrated Security Management System
By Deployment Mode:
On-Premise
Cloud-Based
Hybrid
By End User:
Hotels & Resorts
Cruise Lines
Others
By Region:
North America
U.S.
Canada
Europe
UK
Germany
France
Spain
Italy
Rest of Europe
Asia Pacific
China
India
Japan
Australia
South Korea
Rest of Asia Pacific
Latin America
Brazil
Mexico
Middle East & Africa
UAE
Saudi Arabia
South Africa
Rest of Middle East & Africa
Segment Insights
Solutions Segment is Expected to Dominate the Market
Among offerings, the solutions segment is anticipated to dominate the market throughout the forecast period, holding the lion's share in 2025. This dominance is largely driven by the extensive adoption of property management systems, network management platforms, and integrated security frameworks that form the backbone of smart hospitality ecosystems. Hotels and resorts are relying heavily on these comprehensive solutions to streamline operations, reduce administrative burdens, and optimize guest experiences with real-time data-driven decision-making. While services such as consulting, integration, and support are growing in importance, solutions remain the primary revenue generator, reflecting the industry's heavy reliance on technology-driven infrastructure.
Property Management Systems Lead in Revenue Contribution
When segmented by solution, property management systems currently account for the largest share of revenue within the smart hospitality market. These systems serve as the central nervous system of hotels, enabling seamless integration of booking, billing, check-in/check-out, and housekeeping operations. The growing preference for cloud-based property management solutions further enhances scalability and flexibility, making them attractive for both large hospitality chains and boutique hotels. Meanwhile, integrated security management systems are projected to register the fastest growth, spurred by heightened concerns about guest safety and compliance with stringent regulations. This dual trajectory underscores a market where property management systems hold dominance in revenue contribution, while security solutions carve out a rapidly expanding growth path.
Regional Insights
The key regions considered for the Global Smart Hospitality Market study include North America, Europe, Asia Pacific, Latin America, and the Middle East & Africa. North America led the market in 2025, supported by its advanced technological infrastructure, early adoption of IoT and AI-driven hospitality platforms, and high concentration of global hotel chains. The region's strong culture of customer-centric innovation ensures continued leadership. Meanwhile, Asia Pacific is forecasted to be the fastest-growing region during 2025-2035. The surge is fueled by rising tourism, a booming middle class, and heavy investments in hotel infrastructure across countries like China, India, and Southeast Asia. Europe remains a crucial market owing to its rich tourism base and regulatory push toward sustainable, energy-efficient hospitality systems. Latin America and the Middle East & Africa are also embracing smart hospitality, with governments and private players investing in next-generation tourism infrastructure to attract global travelers.
Major market players included in this report are:
Honeywell International Inc.
Siemens AG
Oracle Corporation
Schneider Electric SE
Huawei Technologies Co., Ltd.
IBM Corporation
Cisco Systems, Inc.
Johnson Controls International Plc
NEC Corporation
Infor, Inc.
Fujitsu Limited
Microsoft Corporation
Hewlett Packard Enterprise Development LP
Mitel Networks Corporation
Samsung Electronics Co., Ltd.
Global Smart Hospitality Market Report Scope:
Historical Data - 2023, 2024
Base Year for Estimation - 2024
Forecast period - 2025-2035
Report Coverage - Revenue forecast, Company Ranking, Competitive Landscape, Growth factors, and Trends
Regional Scope - North America; Europe; Asia Pacific; Latin America; Middle East & Africa
Customization Scope - Free report customization (equivalent to up to 8 analysts' working hours) with purchase. Addition or alteration to country, regional & segment scope*
The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values for the coming years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within the countries involved in the study. The report also provides detailed information about crucial aspects, such as driving factors and challenges, which will define the future growth of the market. Additionally, it incorporates potential opportunities in micro-markets for stakeholders to invest, along with a detailed analysis of the competitive landscape and product offerings of key players. The detailed segments and sub-segments of the market are explained below:
Key Takeaways:
Market Estimates & Forecast for 10 years from 2025 to 2035.
Annualized revenues and regional-level analysis for each market segment.
Detailed analysis of the geographical landscape with country-level analysis of major regions.
Competitive landscape with information on major players in the market.
Analysis of key business strategies and recommendations on future market approach.
Analysis of the competitive structure of the market.
Demand side and supply side analysis of the market.
Table of Contents
Chapter 1. Global Smart Hospitality Market Report Scope & Methodology
1.1. Research Objective
1.2. Research Methodology
1.2.1. Forecast Model
1.2.2. Desk Research
1.2.3. Top Down and Bottom-Up Approach
1.3. Research Attributes
1.4. Scope of the Study
1.4.1. Market Definition
1.4.2. Market Segmentation
1.5. Research Assumption
1.5.1. Inclusion & Exclusion
1.5.2. Limitations
1.5.3. Years Considered for the Study
Chapter 2. Executive Summary
2.1. CEO/CXO Standpoint
2.2. Strategic Insights
2.3. ESG Analysis
2.4. key Findings
Chapter 3. Global Smart Hospitality Market Forces Analysis
3.1. Market Forces Shaping The Global Smart Hospitality Market (2024-2035)
3.2. Drivers
3.2.1. Demand for personalized and seamless guest services
3.2.2. Digital transformation of the tourism sector
3.3. Restraints
3.3.1. High initial investment costs
3.4. Opportunities
3.4.1. Growing penetration of mobile applications and smart devices
Chapter 4. Global Smart Hospitality Industry Analysis
4.1. Porter's 5 Forces Model
4.1.1. Bargaining Power of Buyer
4.1.2. Bargaining Power of Supplier
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.2. Porter's 5 Force Forecast Model (2024-2035)
4.3. PESTEL Analysis
4.3.1. Political
4.3.2. Economical
4.3.3. Social
4.3.4. Technological
4.3.5. Environmental
4.3.6. Legal
4.4. Top Investment Opportunities
4.5. Top Winning Strategies (2025)
4.6. Market Share Analysis (2024-2025)
4.7. Global Pricing Analysis And Trends 2025
4.8. Analyst Recommendation & Conclusion
Chapter 5. Global Smart Hospitality Market Size & Forecasts by Offering 2025-2035
5.1. Market Overview
5.2. Global Smart Hospitality Market Performance - Potential Analysis (2025)
5.3. Solutions
5.3.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
5.3.2. Market size analysis, by region, 2025-2035
5.4. Services
5.4.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
5.4.2. Market size analysis, by region, 2025-2035
Chapter 6. Global Smart Hospitality Market Size & Forecasts by Solution 2025-2035
6.1. Market Overview
6.2. Global Smart Hospitality Market Performance - Potential Analysis (2025)
6.3. Property Management System
6.3.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
6.3.2. Market size analysis, by region, 2025-2035
6.4. Network Management System
6.4.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
6.4.2. Market size analysis, by region, 2025-2035
6.5. Integrated Security Management System
6.5.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
6.5.2. Market size analysis, by region, 2025-2035
Chapter 7. Global Smart Hospitality Market Size & Forecasts by Deployment mode 2025-2035
7.1. Market Overview
7.2. Global Smart Hospitality Market Performance - Potential Analysis (2025)
7.3. On-Premise
7.3.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
7.3.2. Market size analysis, by region, 2025-2035
7.4. Cloud-Based
7.4.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
7.4.2. Market size analysis, by region, 2025-2035
7.5. Hybrid
7.5.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
7.5.2. Market size analysis, by region, 2025-2035
Chapter 8. Global Smart Hospitality Market Size & Forecasts by End User 2025-2035
8.1. Market Overview
8.2. Global Smart Hospitality Market Performance - Potential Analysis (2025)
8.3. Hotels & Resorts
8.3.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
8.3.2. Market size analysis, by region, 2025-2035
8.4. Cruise Lines
8.4.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
8.4.2. Market size analysis, by region, 2025-2035
8.5. Others
8.5.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
8.5.2. Market size analysis, by region, 2025-2035
Chapter 9. Global Smart Hospitality Market Size & Forecasts by Region 2025-2035
