한글목차

헬스케어 공급망 BPO 세계 시장 규모는 2024년 28억 1,000만 달러에서 2030년에는 39억 1,000만 달러에 달할 것으로 예상되며, 예측 기간 동안 5.64%의 연평균 복합 성장률(CAGR)을 보일 것으로 예측됩니다.

의료기관들이 업무 효율화와 비용 절감을 우선시하는 경향이 강화되고 있어, 이 시장은 큰 성장을 이룰 것으로 보입니다.

의료 서비스 제공업체들은 점점 더 복잡해지는 현대공급망에 대응하기 위해 조달, 재고 관리, 물류 등의 기능을 제3자 아웃소싱 파트너에게 위탁하고 있습니다. 이러한 전략적 전환을 통해 의료 기관은 공급망 관리 전문 지식을 활용하면서 양질의 환자 치료라는 핵심 임무에 집중할 수 있습니다. 또한, 아웃소싱은 첨단 기술 및 특정 분야에 특화된 역량을 활용하여 비용 관리 및 프로세스 최적화를 지원합니다.

비용 절감과 서비스 제공 개선에 대한 압박이 커지면서, AI, 머신러닝, 데이터 분석의 통합을 통해 의료 서비스 제공업체는 재고 수준 최적화, 실시간 자산 추적, 보다 정확한 수요 예측을 할 수 있게 되었습니다. 정확한 수요 예측을 할 수 있습니다. 정형화된 업무의 자동화와 첨단 디지털 플랫폼을 통한 가시성 향상은 공급망의 투명성과 효율성을 더욱 향상시킬 수 있습니다. 또한, 클라우드 기반 솔루션의 채택이 확대되면서 보다 민첩하고 확장 가능한 공급망 운영이 촉진되고 있습니다.

주요 시장 성장 촉진요인

니어쇼어 및 오프쇼어 아웃소싱의 확대

주요 시장 과제

데이터 보안 및 프라이버시 리스크

주요 시장 동향

자동화 및 인공지능(AI) 도입 확대

목차

제1장 제품 개요

제2장 조사 방법

제3장 주요 요약

제4장 고객의 소리

제5장 세계의 헬스케어 공급망 BPO 시장 전망

• 시장 규모와 예측
  • 금액별
• 시장 점유율과 예측
  • 지불자 서비스별(주문 관리, 재고 관리, 운송 관리, 제조 관리, 지속가능성 서비스)
  • 최종 용도별(바이오테크놀러지 및 제약 기업, 의료기기 기업, 기타)
  • 기업별(2024년)
  • 지역별
• 시장 맵

제6장 북미의 헬스케어 공급망 BPO 시장 전망

• 시장 규모와 예측
• 시장 점유율과 예측
• 북미 : 국가별 분석
  • 미국
  • 멕시코
  • 캐나다

제7장 유럽의 헬스케어 공급망 BPO 시장 전망

• 시장 규모와 예측
• 시장 점유율과 예측
• 유럽 : 국가별 분석
  • 프랑스
  • 독일
  • 영국
  • 이탈리아
  • 스페인

제8장 아시아태평양의 헬스케어 공급망 BPO 시장 전망

• 시장 규모와 예측
• 시장 점유율과 예측
• 아시아태평양 : 국가별 분석
  • 중국
  • 인도
  • 한국
  • 일본
  • 호주

제9장 남미의 헬스케어 공급망 BPO 시장 전망

• 시장 규모와 예측
• 시장 점유율과 예측
• 남미 : 국가별 분석
  • 브라질
  • 아르헨티나
  • 콜롬비아

제10장 중동 및 아프리카의 헬스케어 공급망 BPO 시장 전망

• 시장 규모와 예측
• 시장 점유율과 예측
• 중동 및 아프리카 : 국가별 분석
  • 남아프리카공화국
  • 사우디아라비아
  • 아랍에미리트(UAE)

제11장 시장 역학

• 성장 촉진요인
• 과제

제12장 시장 동향과 발전

• 인수합병(M&A)
• 제품 출시
• 최근 동향

제13장 Porter의 Five Forces 분석

• 업계내 경쟁
• 신규 참여 가능성
• 공급업체의 힘
• 고객의 힘
• 대체품의 위협

제14장 경쟁 구도

• Firstsource
• GeBBS(Gebbs Healthcare Solutions)
• Xerox Corporation
• SAP SE
• Tecsys Inc.
• MCKESSON CORPORATION
• Cognizant
• Accenture
• Genpact
• TATA Consultancy Services Limited

제15장 전략적 제안

제16장 회사 소개 및 면책조항

영문목차

The Global Healthcare Supply Chain BPO Market was valued at USD 2.81 billio in 2024 and is projected to reach USD 3.91 billion by 2030, growing at a CAGR of 5.64% during the forecast period. This market is set to experience significant growth as healthcare organizations increasingly prioritize operational efficiency and cost reduction.

To navigate the complexity of modern supply chains, healthcare providers are turning to third-party outsourcing partners for functions such as procurement, inventory management, and distribution. This strategic shift allows organizations to concentrate on their core mission-delivering quality patient care-while leveraging specialized expertise in supply chain management. Outsourcing also supports improved cost control and process optimization through access to advanced technologies and domain-specific capabilities.

Amid mounting pressure to reduce costs and improve service delivery, the demand for third-party outsourcing solutions is becoming more critical. Technological advancements are key growth drivers, with the integration of AI, machine learning, and data analytics enabling healthcare providers to optimize inventory levels, track assets in real time, and more accurately forecast demand. Automation of routine tasks and enhanced visibility through advanced digital platforms further improve supply chain transparency and efficiency. The growing adoption of cloud-based solutions is also fostering more agile and scalable supply chain operations.

Key Market Drivers

Expansion of Nearshore and Offshore Outsourcing

The growth of nearshore and offshore outsourcing is a major driver of the Healthcare Supply Chain BPO Market. In a bid to improve efficiency and reduce operational costs, healthcare organizations are outsourcing supply chain functions to regions offering cost advantages and skilled labor.

Nearshore outsourcing-particularly attractive to North American and European companies-offers benefits such as time zone compatibility, cultural alignment, and streamlined communication. Meanwhile, offshore outsourcing provides access to highly qualified professionals in countries such as India, the Philippines, and Eastern Europe, allowing organizations to tap into global expertise without incurring the costs of maintaining large internal teams.

As regulatory complexity, rising demand for medical products, and competitive pressures increase, healthcare companies are adopting outsourcing strategies to enhance supply chain agility and compliance. This trend is especially prominent in the pharmaceutical and biotechnology sectors, where precision and timeliness are essential. By outsourcing procurement, logistics, and inventory management, healthcare organizations can improve speed, cost-efficiency, and operational compliance while focusing on strategic priorities.

Key Market Challenges

Data Security and Privacy Risks

Data security and privacy concerns remain a significant challenge for the Healthcare Supply Chain BPO Market. The sector handles substantial volumes of sensitive patient and organizational data, making it a prime target for cyberattacks and data breaches.

As reliance on third-party BPO providers grows, so does the risk of unauthorized access to confidential information. The interconnected nature of healthcare supply chains-involving suppliers, distributors, and care providers-further compounds these risks. Regulations such as the Health Insurance Portability and Accountability Act (HIPAA) in the U.S. and the General Data Protection Regulation (GDPR) in Europe impose strict compliance requirements, and violations can lead to severe financial and reputational consequences.

Ensuring data protection and regulatory compliance is therefore essential for BPO service providers handling health-related data. Any lapse in cybersecurity practices can result in significant legal liabilities and erode client trust.

Key Market Trends

Growing Adoption of Automation and Artificial Intelligence (AI)

The adoption of automation and AI is rapidly transforming healthcare supply chain operations. In the U.S., AI integration is accelerating, with a 2023 report by the Department of Health and Human Services revealing that 35% of healthcare organizations had implemented AI-driven supply chain solutions-expected to increase to 50% by 2025.

These technologies enhance efficiency across critical areas such as procurement, order fulfillment, logistics, and inventory control. AI-powered tools, including predictive analytics and machine learning, support accurate demand forecasting, mitigate supply disruptions, and optimize stock levels.

The same report highlighted measurable impacts: organizations using AI for demand forecasting saw a 20% reduction in stockouts and a 15% decrease in surplus inventory. These improvements not only drive cost savings but also ensure the timely availability of medical supplies-leading to better patient outcomes and enhanced service reliability.

Key Market Players

• Firstsource
• GeBBS (Gebbs Healthcare Solutions)
• Xerox Corporation
• SAP SE
• Tecsys Inc.
• MCKESSON CORPORATION
• Cognizant
• Accenture
• Genpact
• TATA Consultancy Services Limited

Report Scope:

In this report, the Global Healthcare Supply Chain BPO Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Healthcare Supply Chain BPO Market, By Payer Service:

• Order Management
• Inventory Management
• Transport Management
• Manufacturing Management
• Sustainability Services

Healthcare Supply Chain BPO Market, By End-Use:

• Biotechnology and Pharmaceutical Companies
• Medical Device Companies
• Others

Healthcare Supply Chain BPO Market, By Region:

• North America
  • United States
  • Canada
  • Mexico
• Europe
  • France
  • United Kingdom
  • Italy
  • Germany
  • Spain
• Asia-Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
• South America
  • Brazil
  • Argentina
  • Colombia
• Middle East & Africa
  • South Africa
  • Saudi Arabia
  • UAE

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Healthcare Supply Chain BPO Market.

Available Customizations:

Global Healthcare Supply Chain BPO Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

• Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

• 1.1. Market Definition
• 1.2. Scope of the Market
  • 1.2.1. Markets Covered
  • 1.2.2. Years Considered for Study
  • 1.2.3. Key Market Segmentations

2. Research Methodology

• 2.1. Objective of the Study
• 2.2. Baseline Methodology
• 2.3. Key Industry Partners
• 2.4. Major Association and Secondary Sources
• 2.5. Forecasting Methodology
• 2.6. Data Triangulation & Validation
• 2.7. Assumptions and Limitations

3. Executive Summary

• 3.1. Overview of the Market
• 3.2. Overview of Key Market Segmentations
• 3.3. Overview of Key Market Players
• 3.4. Overview of Key Regions/Countries
• 3.5. Overview of Market Drivers, Challenges, and Trends

4. Voice of Customer

5. Global Healthcare Supply Chain BPO Market Outlook

• 5.1. Market Size & Forecast
  • 5.1.1. By Value
• 5.2. Market Share & Forecast
  • 5.2.1. By Payer Service (Order Management, Inventory Management, Transport Management, Manufacturing Management, Sustainability Services)
  • 5.2.2. By End-Use (Biotechnology and Pharmaceutical Companies, Medical Device Companies, Others)
  • 5.2.3. By Company (2024)
  • 5.2.4. By Region
• 5.3. Market Map

6. North America Healthcare Supply Chain BPO Market Outlook

• 6.1. Market Size & Forecast
  • 6.1.1. By Value
• 6.2. Market Share & Forecast
  • 6.2.1. By Payer Service
  • 6.2.2. By End-Use
  • 6.2.3. By Country
• 6.3. North America: Country Analysis
  • 6.3.1. United States Healthcare Supply Chain BPO Market Outlook
    • 6.3.1.1. Market Size & Forecast
      • 6.3.1.1.1. By Value
    • 6.3.1.2. Market Share & Forecast
      • 6.3.1.2.1. By Payer Service
      • 6.3.1.2.2. By End-Use
  • 6.3.2. Mexico Healthcare Supply Chain BPO Market Outlook
    • 6.3.2.1. Market Size & Forecast
      • 6.3.2.1.1. By Value
    • 6.3.2.2. Market Share & Forecast
      • 6.3.2.2.1. By Payer Service
      • 6.3.2.2.2. By End-Use
  • 6.3.3. Canada Healthcare Supply Chain BPO Market Outlook
    • 6.3.3.1. Market Size & Forecast
      • 6.3.3.1.1. By Value
    • 6.3.3.2. Market Share & Forecast
      • 6.3.3.2.1. By Payer Service
      • 6.3.3.2.2. By End-Use

7. Europe Healthcare Supply Chain BPO Market Outlook

• 7.1. Market Size & Forecast
  • 7.1.1. By Value
• 7.2. Market Share & Forecast
  • 7.2.1. By Payer Service
  • 7.2.2. By End-Use
  • 7.2.3. By Country
• 7.3. Europe: Country Analysis
  • 7.3.1. France Healthcare Supply Chain BPO Market Outlook
    • 7.3.1.1. Market Size & Forecast
      • 7.3.1.1.1. By Value
    • 7.3.1.2. Market Share & Forecast
      • 7.3.1.2.1. By Payer Service
      • 7.3.1.2.2. By End-Use
  • 7.3.2. Germany Healthcare Supply Chain BPO Market Outlook
    • 7.3.2.1. Market Size & Forecast
      • 7.3.2.1.1. By Value
    • 7.3.2.2. Market Share & Forecast
      • 7.3.2.2.1. By Payer Service
      • 7.3.2.2.2. By End-Use
  • 7.3.3. United Kingdom Healthcare Supply Chain BPO Market Outlook
    • 7.3.3.1. Market Size & Forecast
      • 7.3.3.1.1. By Value
    • 7.3.3.2. Market Share & Forecast
      • 7.3.3.2.1. By Payer Service
      • 7.3.3.2.2. By End-Use
  • 7.3.4. Italy Healthcare Supply Chain BPO Market Outlook
    • 7.3.4.1. Market Size & Forecast
      • 7.3.4.1.1. By Value
    • 7.3.4.2. Market Share & Forecast
      • 7.3.4.2.1. By Payer Service
      • 7.3.4.2.2. By End-Use
  • 7.3.5. Spain Healthcare Supply Chain BPO Market Outlook
    • 7.3.5.1. Market Size & Forecast
      • 7.3.5.1.1. By Value
    • 7.3.5.2. Market Share & Forecast
      • 7.3.5.2.1. By Payer Service
      • 7.3.5.2.2. By End-Use

8. Asia-Pacific Healthcare Supply Chain BPO Market Outlook

• 8.1. Market Size & Forecast
  • 8.1.1. By Value
• 8.2. Market Share & Forecast
  • 8.2.1. By Payer Service
  • 8.2.2. By End-Use
  • 8.2.3. By Country
• 8.3. Asia-Pacific: Country Analysis
  • 8.3.1. China Healthcare Supply Chain BPO Market Outlook
    • 8.3.1.1. Market Size & Forecast
      • 8.3.1.1.1. By Value
    • 8.3.1.2. Market Share & Forecast
      • 8.3.1.2.1. By Payer Service
      • 8.3.1.2.2. By End-Use
  • 8.3.2. India Healthcare Supply Chain BPO Market Outlook
    • 8.3.2.1. Market Size & Forecast
      • 8.3.2.1.1. By Value
    • 8.3.2.2. Market Share & Forecast
      • 8.3.2.2.1. By Payer Service
      • 8.3.2.2.2. By End-Use
  • 8.3.3. South Korea Healthcare Supply Chain BPO Market Outlook
    • 8.3.3.1. Market Size & Forecast
      • 8.3.3.1.1. By Value
    • 8.3.3.2. Market Share & Forecast
      • 8.3.3.2.1. By Payer Service
      • 8.3.3.2.2. By End-Use
  • 8.3.4. Japan Healthcare Supply Chain BPO Market Outlook
    • 8.3.4.1. Market Size & Forecast
      • 8.3.4.1.1. By Value
    • 8.3.4.2. Market Share & Forecast
      • 8.3.4.2.1. By Payer Service
      • 8.3.4.2.2. By End-Use
  • 8.3.5. Australia Healthcare Supply Chain BPO Market Outlook
    • 8.3.5.1. Market Size & Forecast
      • 8.3.5.1.1. By Value
    • 8.3.5.2. Market Share & Forecast
      • 8.3.5.2.1. By Payer Service
      • 8.3.5.2.2. By End-Use

9. South America Healthcare Supply Chain BPO Market Outlook

• 9.1. Market Size & Forecast
  • 9.1.1. By Value
• 9.2. Market Share & Forecast
  • 9.2.1. By Payer Service
  • 9.2.2. By End-Use
  • 9.2.3. By Country
• 9.3. South America: Country Analysis
  • 9.3.1. Brazil Healthcare Supply Chain BPO Market Outlook
    • 9.3.1.1. Market Size & Forecast
      • 9.3.1.1.1. By Value
    • 9.3.1.2. Market Share & Forecast
      • 9.3.1.2.1. By Payer Service
      • 9.3.1.2.2. By End-Use
  • 9.3.2. Argentina Healthcare Supply Chain BPO Market Outlook
    • 9.3.2.1. Market Size & Forecast
      • 9.3.2.1.1. By Value
    • 9.3.2.2. Market Share & Forecast
      • 9.3.2.2.1. By Payer Service
      • 9.3.2.2.2. By End-Use
  • 9.3.3. Colombia Healthcare Supply Chain BPO Market Outlook
    • 9.3.3.1. Market Size & Forecast
      • 9.3.3.1.1. By Value
    • 9.3.3.2. Market Share & Forecast
      • 9.3.3.2.1. By Payer Service
      • 9.3.3.2.2. By End-Use

10. Middle East and Africa Healthcare Supply Chain BPO Market Outlook

• 10.1. Market Size & Forecast
  • 10.1.1. By Value
• 10.2. Market Share & Forecast
  • 10.2.1. By Payer Service
  • 10.2.2. By End-Use
  • 10.2.3. By Country
• 10.3. MEA: Country Analysis
  • 10.3.1. South Africa Healthcare Supply Chain BPO Market Outlook
    • 10.3.1.1. Market Size & Forecast
      • 10.3.1.1.1. By Value
    • 10.3.1.2. Market Share & Forecast
      • 10.3.1.2.1. By Payer Service
      • 10.3.1.2.2. By End-Use
  • 10.3.2. Saudi Arabia Healthcare Supply Chain BPO Market Outlook
    • 10.3.2.1. Market Size & Forecast
      • 10.3.2.1.1. By Value
    • 10.3.2.2. Market Share & Forecast
      • 10.3.2.2.1. By Payer Service
      • 10.3.2.2.2. By End-Use
  • 10.3.3. UAE Healthcare Supply Chain BPO Market Outlook
    • 10.3.3.1. Market Size & Forecast
      • 10.3.3.1.1. By Value
    • 10.3.3.2. Market Share & Forecast
      • 10.3.3.2.1. By Payer Service
      • 10.3.3.2.2. By End-Use

11. Market Dynamics

• 11.1. Drivers
• 11.2. Challenges

12. Market Trends & Developments

• 12.1. Merger & Acquisition (If Any)
• 12.2. Product Launches (If Any)
• 12.3. Recent Developments

13. Porters Five Forces Analysis

• 13.1. Competition in the Industry
• 13.2. Potential of New Entrants
• 13.3. Power of Suppliers
• 13.4. Power of Customers
• 13.5. Threat of Substitute Products

14. Competitive Landscape

• 14.1. Firstsource
  • 14.1.1. Business Overview
  • 14.1.2. Company Snapshot
  • 14.1.3. Products & Services
  • 14.1.4. Financials (As Reported)
  • 14.1.5. Recent Developments
  • 14.1.6. Key Personnel Details
  • 14.1.7. SWOT Analysis
• 14.2. GeBBS (Gebbs Healthcare Solutions)
• 14.3. Xerox Corporation
• 14.4. SAP SE
• 14.5. Tecsys Inc.
• 14.6. MCKESSON CORPORATION
• 14.7. Cognizant
• 14.8. Accenture
• 14.9. Genpact
• 14.10. TATA Consultancy Services Limited

15. Strategic Recommendations

16. About Us & Disclaimer