북미의 IT 운영 및 서비스 관리(ITOSM) 시장 : 지역별 분석 - 유형, 용도, 전개, 기업 규모, 산업별(-2031년)

North America IT Operations and Service Management Market Forecast to 2031 - Regional Analysis - by Type, Application, Deployment, Enterprise Size, and Industry

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한글목차

북미의 IT 운영 및 서비스 관리(ITOSM) 시장은 2023년에 102억 8,530만 달러로 평가되었고, 2031년에는 270억 997만 달러에 이를 것으로 예측되며, 2023-2031년의 CAGR은 12.8%를 나타낼 전망입니다.

리모트 워크 문화의 보급이 북미의 IT 운영 및 서비스 관리(ITOSM) 시장을 활성화

리모트 워크는 최근, 특히 COVID-19 팬데믹 이후, 많은 조직에 있어서 노동 조건의 유연성을 유지하기 위한 새로운 상식이 되어 왔습니다. 2022년 6월 갤랩 회사의 보고서에 따르면 정규직 직원의 약 65%가 원격 근무을 준비하고 있습니다. 2023년 1월 미국 경제연구소(National Bureau of Economic Research)가 실시한 조사에 따르면, 2021-2022년에 걸쳐, 원격 근무에 의해 직원이 현장과의 왕복에 소비하는 시간이 평균 72분 절약하는 것으로 나타났습니다. 조직이 원격 근무 문화에 적응함에 따라 강력한 IT 인프라, 향상된 클라우드 서비스, 엄격한 사이버 보안 조치가 필요합니다. 이 전환에 따라 보다 선진적인 원격 IT 지원, 자동화된 IT 운영 및 서비스 관리(ITOSM) 도구, 분산 팀 전체의 원활한 운영을 유지하기 위한 모니터링 시스템의 강화가 필요합니다. ITOSM은 직원들에게 서비스 요청과 수작업을 24시간 내내 강화하는 동시에 모든 조직 부서의 정기적이고 일상적인 업무를 간소화할 수 있는 기능을 제공합니다. 단일 플랫폼으로 통합할 수 있어 많은 기업들이 WFH(재택근무)나 WFA(어디에서나 근무)의 워크포스 모델로 이동하고 있어 고객급 IT 서비스 관리에 대한 수요가 높아져 IT 운영 및 서비스 관리(ITOSM) 시장을 견인하고 있습니다.

북미의 IT 운영 및 서비스 관리 시장 개요

북미의 IT 운영 및 서비스 관리(ITOSM) 시장은 미국, 캐나다, 멕시코로 구분됩니다. 북미는 기술 혁신과 첨단기술의 채택이라는 점에서 가장 빠르게 성장하고 있는 지역 중 하나이며, 이 지역은 뛰어난 IT 인프라를 가지고 있습니다. 국제무역관리청에 따르면, 미국은 세계에서 가장 큰 정보기술(IT) 시장으로, 전 세계 5조 달러 시장의 3분의 1을 차지합니다. 모든 주요 산업 부문에서 대규모로 채택되고 있습니다. IBM Corporation, Oracle, BMC Software, Inc., ServiceNow Inc., Broadcom 등 주요 시장 진출 기업이 다수 진출하고 있습니다.

국제 무역국에 따르면 캐나다의 ICT 산업은 4만 3,200개 이상의 기업으로 구성되어 있습니다.

IT 운영 및 서비스 관리(ITOSM) 시장의 진출기업은 북미 때문에 사업을 확대하고 있어 이 지역 시장 성장에 공헌하고 있습니다. Focus Softnet은 2022년 8월 북미 최초의 거점인 24번째 세계 오피스를 토론토에 개설했습니다. 또한, 금융 기관, 소매업체 및 소비자를 위한 셀프서비스 금융 접근성 확대 분야의 선두 주자인 NCR Atleos Corporation은 23억 달러 규모의 자산을 보유한 Black Hills Federal Credit Union(BHFCU)이 Atleos와 파트너십을 강화하여 셀프서비스 뱅킹 혁신을 위해 ATMaaS(ATM as a Service) 및 ITMaaS(ITM as a Service)를 선택했다고 발표했습니다.

북미의 IT 운영 및 서비스 관리(ITOSM) 시장의 수익과 2031년까지의 예측(금액)

북미 IT 운영 및 서비스 관리 시장 세분화

북미의 IT 운영 및 서비스 관리 시장은 유형, 용도, 배포, 기업 규모, 산업, 국가로 분류됩니다.

유형별로 보면, 북미의 IT 운영 및 서비스 관리(ITOSM) 시장은 솔루션과 서비스로 2분할 것입니다.

용도별로는 북미의 IT 운영 및 서비스 관리(ITOSM) 시장은 운용·퍼포먼스 관리, 대시보드 리포팅·분석, 구성 자동화·발견, 기타로 구분됩니다.

2023년 북미의 IT 운영 및 서비스 관리 시장 점유율은 클라우드 부문이 큽니다.

기업 규모별로는 북미의 IT 운영 및 서비스 관리(ITOSM) 시장은 대기업과 중소기업으로 2분할 것입니다.

산업별로는 북미의 IT 운영 및 서비스 관리(ITOSM) 시장은 IT 및 통신, 은행, 금융서비스 및 보험(BFSI), 헬스케어, 제조, 정부, 그 밖에 구분됩니다.

국가별로는 북미의 IT 운영 및 서비스 관리(ITOSM) 시장은 미국, 캐나다, 멕시코로 구분됩니다.

Fujitsu 주식회사, Oracle Corp, BMC Software, Inc, Happy Minds, ServiceNow Inc, NTT Data Corp, PROV INTERNATIONAL INC, International Business Machines Corp, Ivanti, Lumen Technologies Inc, Broadcom Inc, DELL, INC, Juniper Networks Inc. Inc, Telefonaktiebolaget LM Ericsson, Open Text Corp. 등은 북미의 IT 운영 및 서비스 관리 시장에서 사업을 전개하는 주요 기업입니다.

목차

제1장 서론

제2장 주요 요약

• 주요 인사이트
• 시장의 매력

제3장 조사 방법

• 2차 조사
• 1차 조사
  • 가설의 책정
  • 거시경제 요인분석
  • 파운데이션 수치의 개발
  • 데이터의 삼각측량
  • 국가 레벨 데이터

제4장 북미의 IT 운영 및 서비스 관리(ITOSM) 시장 상황

• 소개
• 생태계 분석
  • 서비스 제공업체
  • 규제기관
  • 최종 사용자
  • 밸류체인의 벤더 일람

제5장 북미의 IT 운영 및 서비스 관리(ITOSM) 시장 : 주요 시장 역학

• 시장 성장 촉진요인
  • 리모트 워크 문화의 보급
  • BYOD 동향 증가
  • IT 인프라의 복잡화
• 시장 성장 억제요인
  • 높은 초기 비용과 관련 비용
• 시장 기회
  • ITOSM의 AI화
• 향후의 동향
  • 클라우드 기반 솔루션으로 이동
• 성장 촉진요인과 억제요인의 영향

제6장 북미의 IT 운영 및 서비스 관리(ITOSM) 시장 : 북미 시장 분석

• 북미의 IT 운영 및 서비스 관리(ITOSM) 시장 매출액(2021-2031년)
• 북미의 IT 운영 및 서비스 관리(ITOSM) 시장 예측 분석

제7장 북미의 IT 운영 및 서비스 관리(ITOSM) 시장 분석 - 유형별

• 솔루션
• 서비스

제8장 북미의 IT 운영 및 서비스 관리(ITOSM) 시장 분석 - 용도별

• 운용·퍼포먼스 관리
• 대시보드 리포팅·분석
• 구성 자동화·발견
• 기타

제9장 북미의 IT 운영 및 서비스 관리(ITOSM) 시장 분석 - 전개별

• 클라우드
• On-Premise

제10장 북미의 IT 운영 및 서비스 관리(ITOSM) 시장 분석 - 기업 규모별

• 대기업
• 중소기업

제11장 북미의 IT 운영 및 서비스 관리(ITOSM) 시장 분석 - 산업별

• IT 및 통신
• BFSI
• 헬스케어
• 제조업
• 정부기관
• 기타

제12장 북미의 IT 운영 및 서비스 관리(ITOSM) 시장 분석 - 국가별

• 북미
  • 미국
  • 캐나다
  • 멕시코

제13장 경쟁 구도

• 주요 진출기업에 의한 히트 맵 분석
• 기업의 포지셔닝과 집중도
• 기업 점유율 분석

제14장 산업 정세

• 소개
• 시장 이니셔티브
• 합병과 인수
• 제품 개발

제15장 기업 프로파일

• Fujitsu Ltd
• Oracle Corp
• BMC Software, Inc.
• Happiest Minds
• ServiceNow Inc
• NTT Data Corp
• PROV INTERNATIONAL INC.
• International Business Machines Corp
• Ivanti
• Lumen Technologies Inc
• Broadcom Inc
• DELL, INC.
• Juniper Networks Inc
• Zoho Corp Pvt Ltd
• Lenovo Group Ltd
• Rackspace Technology Inc
• Telefonaktiebolaget LM Ericsson
• Open Text Corp

제16장 부록

SHW

영문 목차

영문목차

The North America IT operations and service management market was valued at US$ 10,285.30 million in 2023 and is expected to reach US$ 27,009.97 million by 2031; it is estimated to register a CAGR of 12.8% from 2023 to 2031.

Growing Adoption of Remote Work Culture Fuels North America IT Operations and Service Management Market

Remote work has become the new normal for many organizations in recent years, especially after the COVID-19 pandemic, to maintain flexibility in working conditions. Various teams and departments in an organization successfully manage to work together in remote and hybrid workspaces. According to Gallup, Inc. report of June 2022, ~65% of full-time employees are ready to work remotely. Working in a remote environment helps employees reduce traveling time as well as maintain a work-life balance. A study conducted by the National Bureau of Economic Research in January 2023 showed that remote work saved an average of 72 minutes spent by employees on their daily travel to and from their on-site jobs during 2021-2022. As organizations adapt to remote work culture, they need robust IT infrastructure, enhanced cloud services, and strict cybersecurity measures. This shift necessitates more advanced remote IT support, automated IT operations and service management (ITOSM) tools, and enhanced monitoring systems to maintain smooth operations across distributed teams. ITOSM provides employees the capabilities to enhance service requests and manual business operations 24/7 while streamlining regular and often mundane tasks for all organizational departments. Furthermore, ITSM, when implemented across multiple business domains, can enhance interdepartmental cooperation and can integrate internal services such as payroll, HR, and finance into a single platform. Thus, many businesses have shifted to WFH (Work from Home) and WFA (Work from Anywhere) workforce models, boosting the demand for customer-grade IT service management, which drives the IT operations and service management (ITOSM) market.

North America IT Operations and Service Management Market Overview

The North America IT operations and service management (ITOSM) market is segmented into the US, Canada, and Mexico. In terms of revenue, North America dominated the IT operations and service management (ITOSM) market share in 2023. North America is one of the fastest-growing regions in terms of technological innovations and adoption of advanced technologies, and the region has a good IT infrastructure. Per the International Trade Administration, the US is the world's largest information technology (IT) market, accounting for one-third of the US$ 5 trillion global market. The region has witnessed massive adoption of technologies such as machine learning (ML), artificial intelligence (AI), and blockchain in the past three years i.e. 2021, 2022, and 2023 across all the major industry verticals. With the rising penetration of digitization in various industries, IT operations and service management have become a vital component of businesses. The region is home to a majority of key market players such as IBM Corporation; Oracle; BMC Software, Inc.; ServiceNow Inc; and Broadcom. In addition, according to CompTIA, there are over 557,000 software and IT service companies in the US.

As per the International Trade Administration, the ICT industry in Canada comprises more than 43,200 businesses. Of these, many companies operate in the computer services and software sectors. Having such a big IT industry in the region is fueling the need for IT operations and service management, as these services help large enterprises and SMEs in cost-saving, improving scalability, and increasing efficiency.

The IT operations and service management (ITOSM) market players are expanding their businesses in North America, contributing to the regional market growth. For instance, in August 2022, Focus Softnet opened its twenty-fourth global office in Toronto, which is also its first office in North America. This new office will help the company scale up its operations in North America and strengthen ties with local customers by offering them high-quality technical support and consulting services. In addition, NCR Atleos Corporation-a leader in expanding self-service financial access for financial institutions, retailers, and consumers-announced that Black Hills Federal Credit Union (BHFCU), a US$ 2.3 billion asset, has deepened its partnership with Atleos, selecting ATM as a Service (ATMaaS) and ITM as a Service (ITMaaS) to transform self-service banking.

North America IT Operations and Service Management Market Revenue and Forecast to 2031 (US$ Million)

North America IT Operations and Service Management Market Segmentation

The North America IT operations and service management market is categorized into type, application, deployment, enterprise size, industry, and country.

Based on type, the North America IT operations and service management market is bifurcated into solution and services. The solution segment held a larger North America IT operations and service management market share in 2023.

In terms of application, the North America IT operations and service management market is segmented into operation and performance management, dashboard reporting and analytics, configuration automation and discovery and others. The operation and performance management segment held the largest North America IT operations and service management market share in 2023.

By deployment, the North America IT operations and service management market is divided into cloud and on premises. The cloud segment held a larger North America IT operations and service management market share in 2023.

Based on enterprise size, the North America IT operations and service management market is bifurcated into large enterprises and SMEs. The large enterprises segment held a larger North America IT operations and service management market share in 2023.

By industry, the North America IT operations and service management market is segmented into IT & telecom, BFSI, healthcare, manufacturing, government and others. The IT and telecom segment held the largest North America IT operations and service management market share in 2023.

By country, the North America IT operations and service management market is segmented into the US, Canada, and Mexico. The US dominated the North America IT operations and service management market share in 2023.

Fujitsu Ltd; Oracle Corp; BMC Software, Inc.; Happiest Minds; ServiceNow Inc; NTT Data Corp; PROV INTERNATIONAL INC.; International Business Machines Corp; Ivanti; Lumen Technologies Inc; Broadcom Inc; DELL, INC; Juniper Networks Inc; Zoho Corp Pvt Ltd; Lenovo Group Ltd; Rackspace Technology Inc; Telefonaktiebolaget LM Ericsson; and Open Text Corp. are some of the leading companies operating in the North America IT operations and service management market.

Table Of Contents

1. Introduction

• 1.1 The Insight Partners Research Report Guidance
• 1.2 Market Segmentation

2. Executive Summary

• 2.1 Key Insights
• 2.2 Market Attractiveness

3. Research Methodology

• 3.1 Secondary Research
• 3.2 Primary Research
  • 3.2.1 Hypothesis formulation:
  • 3.2.2 Macro-economic factor analysis:
  • 3.2.3 Developing base number:
  • 3.2.4 Data Triangulation:
  • 3.2.5 Country level data:

4. North America IT Operations and Service Management Market Landscape

• 4.1 Overview
• 4.2 Ecosystem Analysis
  • 4.2.1 Service Providers
  • 4.2.2 Regulatory Bodies
  • 4.2.3 End Users:
  • 4.2.4 List of Vendors in the Value Chain

5. North America IT Operations and Service Management Market - Key Market Dynamics

• 5.1 Market Drivers
  • 5.1.1 Growing Adoption of Remote Work Culture
  • 5.1.2 Rising BYOD Trend
  • 5.1.3 Increasing Complexity of IT Infrastructure
• 5.2 Market Restraints
  • 5.2.1 High Initial and Associated Cost
• 5.3 Market Opportunities
  • 5.3.1 Incorporation of AI in ITOSM
• 5.4 Future Trends
  • 5.4.1 Shift Toward Cloud-Based Solutions
• 5.5 Impact of Drivers and Restraints:

6. IT Operations and Service Management Market - North America Market Analysis

• 6.1 North America IT Operations and Service Management Market Revenue (US$ Million), 2021-2031
• 6.2 North America IT Operations and Service Management Market Forecast Analysis

7. North America IT Operations and Service Management Market Analysis - by Type

• 7.1 Solution
  • 7.1.1 Overview
  • 7.1.2 Solution: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
• 7.2 Services
  • 7.2.1 Overview
  • 7.2.2 Services: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

8. North America IT Operations and Service Management Market Analysis - by Application

• 8.1 Operation and Performance Management
  • 8.1.1 Overview
  • 8.1.2 Operation and Performance Management: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
• 8.2 Dashboard Reporting and Analytics
  • 8.2.1 Overview
  • 8.2.2 Dashboard Reporting and Analytics: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
• 8.3 Configuration Automation and Discovery
  • 8.3.1 Overview
  • 8.3.2 Configuration Automation and Discovery: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
• 8.4 Others
  • 8.4.1 Overview
  • 8.4.2 Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

9. North America IT Operations and Service Management Market Analysis - by Deployment

• 9.1 Cloud
  • 9.1.1 Overview
  • 9.1.2 Cloud: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
• 9.2 On Premises
  • 9.2.1 Overview
  • 9.2.2 On Premises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

10. North America IT Operations and Service Management Market Analysis - by Enterprise Size

• 10.1 Large Enterprises
  • 10.1.1 Overview
  • 10.1.2 Large Enterprises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
• 10.2 SMEs
  • 10.2.1 Overview
  • 10.2.2 SMEs: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

11. North America IT Operations and Service Management Market Analysis - by Industry

• 11.1 IT and Telecom
  • 11.1.1 Overview
  • 11.1.2 IT and Telecom: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
• 11.2 BFSI
  • 11.2.1 Overview
  • 11.2.2 BFSI: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
• 11.3 Healthcare
  • 11.3.1 Overview
  • 11.3.2 Healthcare: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
• 11.4 Manufacturing
  • 11.4.1 Overview
  • 11.4.2 Manufacturing: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
• 11.5 Government
  • 11.5.1 Overview
  • 11.5.2 Government: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
• 11.6 Others
  • 11.6.1 Overview
  • 11.6.2 Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

12. North America IT Operations and Service Management Market - Country Analysis

• 12.1 Overview
  • 12.1.1 North America: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Country
    • 12.1.1.1 North America: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Country
    • 12.1.1.2 United States: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
      • 12.1.1.2.1 United States: IT Operations and Service Management Market Breakdown, by Type
      • 12.1.1.2.2 United States: IT Operations and Service Management Market Breakdown, by Application
      • 12.1.1.2.3 United States: IT Operations and Service Management Market Breakdown, by Deployment
      • 12.1.1.2.4 United States: IT Operations and Service Management Market Breakdown, by Enterprise Size
      • 12.1.1.2.5 United States: IT Operations and Service Management Market Breakdown, by Industry
    • 12.1.1.3 Canada: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
      • 12.1.1.3.1 Canada: IT Operations and Service Management Market Breakdown, by Type
      • 12.1.1.3.2 Canada: IT Operations and Service Management Market Breakdown, by Application
      • 12.1.1.3.3 Canada: IT Operations and Service Management Market Breakdown, by Deployment
      • 12.1.1.3.4 Canada: IT Operations and Service Management Market Breakdown, by Enterprise Size
      • 12.1.1.3.5 Canada: IT Operations and Service Management Market Breakdown, by Industry
    • 12.1.1.4 Mexico: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
      • 12.1.1.4.1 Mexico: IT Operations and Service Management Market Breakdown, by Type
      • 12.1.1.4.2 Mexico: IT Operations and Service Management Market Breakdown, by Application
      • 12.1.1.4.3 Mexico: IT Operations and Service Management Market Breakdown, by Deployment
      • 12.1.1.4.4 Mexico: IT Operations and Service Management Market Breakdown, by Enterprise Size
      • 12.1.1.4.5 Mexico: IT Operations and Service Management Market Breakdown, by Industry

13. Competitive Landscape

• 13.1 Heat Map Analysis by Key Players
• 13.2 Company Positioning & Concentration
• 13.3 Company Share Analysis

14. Industry Landscape

• 14.1 Overview
• 14.2 Market Initiative
• 14.3 Merger and Acquisition
• 14.4 Product Development

15. Company Profiles

• 15.1 Fujitsu Ltd
  • 15.1.1 Key Facts
  • 15.1.2 Business Description
  • 15.1.3 Products and Services
  • 15.1.4 Financial Overview
  • 15.1.5 SWOT Analysis
  • 15.1.6 Key Developments
• 15.2 Oracle Corp
  • 15.2.1 Key Facts
  • 15.2.2 Business Description
  • 15.2.3 Products and Services
  • 15.2.4 Financial Overview
  • 15.2.5 SWOT Analysis
  • 15.2.6 Key Developments
• 15.3 BMC Software, Inc.
  • 15.3.1 Key Facts
  • 15.3.2 Business Description
  • 15.3.3 Products and Services
  • 15.3.4 Financial Overview
  • 15.3.5 SWOT Analysis
  • 15.3.6 Key Developments
• 15.4 Happiest Minds
  • 15.4.1 Key Facts
  • 15.4.2 Business Description
  • 15.4.3 Products and Services
  • 15.4.4 Financial Overview
  • 15.4.5 SWOT Analysis
  • 15.4.6 Key Developments
• 15.5 ServiceNow Inc
  • 15.5.1 Key Facts
  • 15.5.2 Business Description
  • 15.5.3 Products and Services
  • 15.5.4 Financial Overview
  • 15.5.5 SWOT Analysis
  • 15.5.6 Key Developments
• 15.6 NTT Data Corp
  • 15.6.1 Key Facts
  • 15.6.2 Business Description
  • 15.6.3 Products and Services
  • 15.6.4 Financial Overview
  • 15.6.5 SWOT Analysis
  • 15.6.6 Key Developments
• 15.7 PROV INTERNATIONAL INC.
  • 15.7.1 Key Facts
  • 15.7.2 Business Description
  • 15.7.3 Products and Services
  • 15.7.4 Financial Overview
  • 15.7.5 SWOT Analysis
  • 15.7.6 Key Developments
• 15.8 International Business Machines Corp
  • 15.8.1 Key Facts
  • 15.8.2 Business Description
  • 15.8.3 Products and Services
  • 15.8.4 Financial Overview
  • 15.8.5 SWOT Analysis
  • 15.8.6 Key Developments
• 15.9 Ivanti
  • 15.9.1 Key Facts
  • 15.9.2 Business Description
  • 15.9.3 Products and Services
  • 15.9.4 Financial Overview
  • 15.9.5 SWOT Analysis
  • 15.9.6 Key Developments
• 15.10 Lumen Technologies Inc
  • 15.10.1 Key Facts
  • 15.10.2 Business Description
  • 15.10.3 Products and Services
  • 15.10.4 Financial Overview
  • 15.10.5 SWOT Analysis
  • 15.10.6 Key Developments
• 15.11 Broadcom Inc
  • 15.11.1 Key Facts
  • 15.11.2 Business Description
  • 15.11.3 Products and Services
  • 15.11.4 Financial Overview
  • 15.11.5 SWOT Analysis
  • 15.11.6 Key Developments
• 15.12 DELL, INC.
  • 15.12.1 Key Facts
  • 15.12.2 Business Description
  • 15.12.3 Products and Services
  • 15.12.4 Financial Overview
  • 15.12.5 SWOT Analysis
  • 15.12.6 Key Developments
• 15.13 Juniper Networks Inc
  • 15.13.1 Key Facts
  • 15.13.2 Business Description
  • 15.13.3 Products and Services
  • 15.13.4 Financial Overview
  • 15.13.5 SWOT Analysis
  • 15.13.6 Key Developments
• 15.14 Zoho Corp Pvt Ltd
  • 15.14.1 Key Facts
  • 15.14.2 Business Description
  • 15.14.3 Products and Services
  • 15.14.4 Financial Overview
  • 15.14.5 SWOT Analysis
  • 15.14.6 Key Developments
• 15.15 Lenovo Group Ltd
  • 15.15.1 Key Facts
  • 15.15.2 Business Description
  • 15.15.3 Products and Services
  • 15.15.4 Financial Overview
  • 15.15.5 SWOT Analysis
  • 15.15.6 Key Developments
• 15.16 Rackspace Technology Inc
  • 15.16.1 Key Facts
  • 15.16.2 Business Description
  • 15.16.3 Products and Services
  • 15.16.4 Financial Overview
  • 15.16.5 SWOT Analysis
  • 15.16.6 Key Developments
• 15.17 Telefonaktiebolaget LM Ericsson
  • 15.17.1 Key Facts
  • 15.17.2 Business Description
  • 15.17.3 Products and Services
  • 15.17.4 Financial Overview
  • 15.17.5 SWOT Analysis
  • 15.17.6 Key Developments
• 15.18 Open Text Corp
  • 15.18.1 Key Facts
  • 15.18.2 Business Description
  • 15.18.3 Products and Services
  • 15.18.4 Financial Overview
  • 15.18.5 SWOT Analysis
  • 15.18.6 Key Developments

16. Appendix

• 16.1 Word Index
• 16.2 About The Insight Partners

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