세계의 사건 분류 인공지능(AI) 시장 보고서(2025년)
Incident Categorization Artificial Intelligence (AI) Global Market Report 2025
상품코드 : 1888289
리서치사 : The Business Research Company
발행일 : On Demand Report
페이지 정보 : 영문 250 Pages
 라이선스 & 가격 (부가세 별도)
US $ 4,490 ₩ 6,573,000
PDF (Single User License) help
PDF 보고서를 1명만 이용할 수 있는 라이선스입니다. 인쇄 가능하며 인쇄물의 이용 범위는 PDF 이용 범위와 동일합니다.
US $ 6,490 ₩ 9,501,000
PDF (Site License) help
PDF 보고서를 동일 사업장의 모든 분이 이용할 수 있는 라이선스입니다. 인쇄 가능하며 인쇄물의 이용 범위는 PDF 이용 범위와 동일합니다.
US $ 8,490 ₩ 12,429,000
PDF (Enterprise License) help
PDF 보고서를 동일 기업의 모든 분이 이용할 수 있는 라이선스입니다. 인쇄 가능하며 인쇄물의 이용 범위는 PDF 이용 범위와 동일합니다.


ㅁ Add-on 가능: 고객의 요청에 따라 일정한 범위 내에서 Customization이 가능합니다. 자세한 사항은 문의해 주시기 바랍니다.
ㅁ 보고서에 따라 최신 정보로 업데이트하여 보내드립니다. 배송기일은 문의해 주시기 바랍니다.

한글목차

사건 분류 인공지능 시장 규모는 최근 급격히 확대되고 있습니다. 2024년 16억 4,000만 달러로 평가되었고, 2025년에는 21억 2,000만 달러에 달할 것으로 추정되며, CAGR 29.7%로 성장이 전망되고 있습니다. 지난 수년간의 성장은 IT 서비스 관리의 AI 채택 확대, 인시던트 해결의 신속화 요구 증가, IT 지원 프로세스의 자동화 수요 증가, IT 서비스 요청량 증가, 인시던트 분류에서 인적 실수 감소에 대한 주목 증가 등이 요인으로 생각됩니다.

사건 분류 인공지능 시장 규모는 향후 수년간 급격한 성장이 예상됩니다. 2029년에는 59억 4,000만 달러에 달할 것으로 예측되며, CAGR 29.4%로 성장할 전망입니다. 예측 기간의 성장요인으로는 디지털 전환에 대한 의존도 증가, IT 다운타임 최소화의 주목 증가, 클라우드 기반 IT 서비스 플랫폼의 도입 확대, 자동화된 지식 관리 수요 증가, 사고 처리의 확장성 필요성 증가 등이 있습니다. 예측 기간 주요 동향으로는 AI를 활용한 사고 예측 기술 진보, 자동 티켓 분류 시스템의 개발, 사고 우선순위화를 위한 실시간 분석 기술 향상, 통합형 AI 및 IT 서비스 관리 플랫폼의 개발 등을 들 수 있습니다.

사이버 위협의 급증은 향후 사건 분류 인공지능(AI) 시장의 성장을 이끌 것으로 예측됩니다. 사이버 위협이란 디지털 시스템, 네트워크, 데이터에 대한 무단 액세스, 방해, 손해를 목적으로 하는 악의적인 활동을 말합니다. 이러한 위협 증가는 주로 디지털화 및 클라우드 도입의 진전에 의해 가속화되어 공격 대상 영역이 확대되고 상호 연결된 시스템의 취약성을 악용하는 사이버 범죄자의 침입 경로가 증가하고 있습니다. 사건 분류 인공지능은 보안 사고를 자동으로 식별, 분류 및 우선순위화함으로써 조직이 이러한 위협을 관리할 수 있도록 지원하여 보다 빠르고 정확한 감지 및 대응을 가능하게 합니다. 예를 들어, 호주 신호국(ASD)에 따르면 2023년 호주에서의 사이버 범죄 보고 건수는 2022년 7만 6,000건 이상에서 9만 4,000건 이상으로 증가했습니다. 따라서 사이버 위협이 계속 에스컬레이션되고 디지털 공격 대상 영역이 확대되는 동안 사건 분류 인공지능 솔루션에 대한 수요가 증가하고 시장 확대를 촉진할 것으로 예측됩니다.

사고 분류 AI 시장에서 사업을 전개하는 주요 기업은 운영 탄력성 강화, 시스템 신뢰성 향상, 가동 중지 시간 절감, 지속적인 서비스 제공 확보를 목적으로 하는 AI 기술의 진보를 중시하고 있습니다. 운영 탄력성은 중요한 업무를 유지하면서 혼란을 예측하고 견디고 회복하는 조직의 능력을 말합니다. 예를 들어, 2024년 10월에는 미국에 본사를 둔 디지털 운영 관리 회사인 PagerDuty가 조직이 예기치 않은 정지의 영향을 최소화하고 운영 탄력성을 강화하기 위한 새로운 AI 탑재 기능을 도입했습니다. 이 플랫폼은 통합된 채팅 경험 및 운영 콘솔 업그레이드를 특징으로 하며, 협력 개선, 컨텍스트 스위칭 감소, 사고 대응 가속화를 실현합니다. 이러한 강화를 통해 팀은 인시던트를 보다 효율적으로 예측, 해결 및 예방할 수 있어 다운타임 비용을 절감하고 고객 신뢰를 강화할 수 있습니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향 및 전략

제4장 시장 : 금리, 인플레이션, 지정학, 무역전쟁 및 관세, 그리고 코로나 및 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오

제5장 세계의 성장 분석 및 전략 분석 프레임워크

제6장 시장 세분화

제7장 지역별 및 국가별 분석

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도 및 기업 프로파일

제31장 기타 주요 기업 및 혁신 기업

제32장 세계 시장 경쟁 벤치마킹 및 대시보드

제33장 주요 인수합병(M&A)

제34장 최근 시장 동향

제35장 시장의 잠재력이 높은 국가, 부문 및 전략

제36장 부록

AJY
영문 목차

영문목차

Incident categorization artificial intelligence (AI) refers to the application of artificial intelligence to automatically analyze and classify IT support tickets or security alerts. It evaluates the text and context of incoming incidents to determine the type of issue, its priority level, and the appropriate support team for resolution. This technology continuously learns from historical data to enhance its accuracy and efficiency over time.

The primary components of incident categorization artificial intelligence (AI) include software and services. The software utilizes AI to automatically categorize and prioritize incidents across various organizational workflows. The market is segmented by organization size into small and medium enterprises and large enterprises. Deployment modes include on premises and cloud solutions. Key applications encompass IT operations, security operations, customer support, and risk management. The major end users are banking, financial services, and insurance (BFSI), healthcare, IT and telecom, government, retail, manufacturing, and other sectors.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The rapid escalation of U.S. tariffs and the resulting trade tensions in spring 2025 are significantly impacting the information technology sector, particularly in hardware manufacturing, data infrastructure, and software deployment. Higher duties on imported semiconductors, circuit boards, and networking equipment have raised production and operational costs for tech firms, cloud service providers, and data centers. Companies relying on globally sourced components for laptops, servers, and consumer electronics are facing longer lead times and increased pricing pressures. In parallel, tariffs on specialized software tools and retaliatory measures from key international markets have disrupted global IT supply chains and reduced overseas demand for U.S.-developed technologies. To navigate these challenges, the sector is accelerating investments in domestic chip fabrication, diversifying supplier bases, and adopting AI-driven automation to enhance operational resilience and cost efficiency.

The incident categorization artificial intelligence (AI) market research report is one of a series of new reports from The Business Research Company that provides incident categorization artificial intelligence (AI) market statistics, including incident categorization artificial intelligence (AI) industry global market size, regional shares, competitors with a incident categorization artificial intelligence (AI) market share, detailed incident categorization artificial intelligence (AI) market segments, market trends and opportunities, and any further data you may need to thrive in the incident categorization artificial intelligence (AI) industry. This incident categorization artificial intelligence (AI) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The incident categorization artificial intelligence market size has grown exponentially in recent years. It will grow from $1.64 billion in 2024 to $2.12 billion in 2025 at a compound annual growth rate (CAGR) of 29.7%. The growth in the historic period can be attributed to the increasing adoption of AI in IT service management, the growing need for faster incident resolution, the rising demand for automation in IT support processes, the increasing volume of IT service requests, and the rising focus on reducing manual errors in incident classification.

The incident categorization artificial intelligence market size is expected to see exponential growth in the next few years. It will grow to $5.94 billion in 2029 at a compound annual growth rate (CAGR) of 29.4%. The growth in the forecast period can be attributed to the increasing reliance on digital transformation initiatives, the growing focus on minimizing IT downtime, the rising adoption of cloud-based IT service platforms, the increasing demand for automated knowledge management, and the growing need for scalability in incident handling. Major trends in the forecast period include advancements in AI-powered incident prediction, the development of automated ticket classification systems, advancements in real-time analytics for incident prioritization, and the development of integrated AI and IT service management platforms.

The surge in cyber threats is expected to drive the growth of the incident categorization artificial intelligence (AI) market going forward. Cyber threats refer to malicious activities intended to disrupt, damage, or gain unauthorized access to digital systems, networks, and data. The rise in these threats is primarily fueled by increasing digitalization and cloud adoption, which expand the attack surface and create more entry points for cybercriminals to exploit vulnerabilities in interconnected systems. Incident categorization artificial intelligence assists organizations in managing such threats by automatically identifying, classifying, and prioritizing security incidents, enabling faster and more accurate detection and response. For instance, in 2023, according to the Australian Signals Directorate, the number of cybercrime reports in Australia increased to over 94,000, up from over 76,000 in 2022. Therefore, as cyber threats continue to escalate and digital attack surfaces broaden, the demand for incident categorization artificial intelligence solutions is expected to grow, fueling market expansion.

Major companies operating in the incident categorization artificial intelligence (AI) market are emphasizing advancements in AI technologies to strengthen operational resilience, improve system reliability, reduce downtime, and ensure continuous service delivery. Operational resilience refers to an organization's ability to anticipate, withstand, and recover from disruptions while maintaining critical business operations. For instance, in October 2024, PagerDuty, a US-based digital operations management company, introduced new AI-powered capabilities to help organizations minimize the effects of unplanned outages and enhance operational resilience. The platform features a unified chat experience and upgrades to the Operations Console, improving coordination, reducing context switching, and accelerating incident response. These enhancements enable teams to predict, resolve, and prevent incidents more efficiently, reducing downtime costs and strengthening customer confidence.

In September 2023, Cisco Systems, Inc., a US-based digital communications technology company, acquired Splunk Inc. for approximately $28 billion. Through this acquisition, Cisco aims to integrate Splunk's security and observability platform to enhance its cybersecurity and data analytics capabilities. Splunk Inc. is a US-based company that develops software for searching, monitoring, and analyzing machine-generated data.

Major players in the incident categorization artificial intelligence (AI) market are IBM Corporation, HCL Technologies Limited, ServiceNow Inc., Palo Alto Networks Inc., Fortinet Inc., Splunk Inc., Atlassian Corporation Plc, CrowdStrike Holdings Inc., Check Point Software Technologies Ltd., Datadog Inc., Elastic NV, Rapid7 Inc., Ivanti Inc., Freshworks Inc., Qualys Inc., PagerDuty Inc., Sumo Logic Inc., LogicMonitor Inc., SolarWinds Worldwide LLC, Moogsoft Inc., BMC Software Inc., Resolve Systems LLC, BigPanda Inc.

North America was the largest region in the incident categorization artificial intelligence market in 2024. Asia-pacific is expected to be the fastest-growing region in the forecast period. The regions covered in incident categorization artificial intelligence (AI) report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the incident categorization artificial intelligence (AI) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The incident categorization artificial intelligence (AI) market consists of revenues earned by entities by providing services such as mobile/web apps, root cause analysis AI, predictive threat detection, and hybrid AI deployment. The market value includes the value of related goods sold by the service provider or contained within the service offering. The incident categorization artificial intelligence (AI) market also includes sales of real-time alerts and collaboration, automated reporting and analytics, user training & support, and consulting for workflow automation. Values in this market are 'factory gate' values; that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods. The incident categorization AI market is segmented by component, deployment mode, organization size, application, and end-user.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Incident Categorization Artificial Intelligence (AI) Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on incident categorization artificial intelligence (ai) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Where is the largest and fastest growing market for incident categorization artificial intelligence (ai) ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The incident categorization artificial intelligence (ai) market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.

Scope

Table of Contents

1. Executive Summary

2. Incident Categorization Artificial Intelligence (AI) Market Characteristics

3. Incident Categorization Artificial Intelligence (AI) Market Trends And Strategies

4. Incident Categorization Artificial Intelligence (AI) Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market

5. Global Incident Categorization Artificial Intelligence (AI) Growth Analysis And Strategic Analysis Framework

6. Incident Categorization Artificial Intelligence (AI) Market Segmentation

7. Incident Categorization Artificial Intelligence (AI) Market Regional And Country Analysis

8. Asia-Pacific Incident Categorization Artificial Intelligence (AI) Market

9. China Incident Categorization Artificial Intelligence (AI) Market

10. India Incident Categorization Artificial Intelligence (AI) Market

11. Japan Incident Categorization Artificial Intelligence (AI) Market

12. Australia Incident Categorization Artificial Intelligence (AI) Market

13. Indonesia Incident Categorization Artificial Intelligence (AI) Market

14. South Korea Incident Categorization Artificial Intelligence (AI) Market

15. Western Europe Incident Categorization Artificial Intelligence (AI) Market

16. UK Incident Categorization Artificial Intelligence (AI) Market

17. Germany Incident Categorization Artificial Intelligence (AI) Market

18. France Incident Categorization Artificial Intelligence (AI) Market

19. Italy Incident Categorization Artificial Intelligence (AI) Market

20. Spain Incident Categorization Artificial Intelligence (AI) Market

21. Eastern Europe Incident Categorization Artificial Intelligence (AI) Market

22. Russia Incident Categorization Artificial Intelligence (AI) Market

23. North America Incident Categorization Artificial Intelligence (AI) Market

24. USA Incident Categorization Artificial Intelligence (AI) Market

25. Canada Incident Categorization Artificial Intelligence (AI) Market

26. South America Incident Categorization Artificial Intelligence (AI) Market

27. Brazil Incident Categorization Artificial Intelligence (AI) Market

28. Middle East Incident Categorization Artificial Intelligence (AI) Market

29. Africa Incident Categorization Artificial Intelligence (AI) Market

30. Incident Categorization Artificial Intelligence (AI) Market Competitive Landscape And Company Profiles

31. Incident Categorization Artificial Intelligence (AI) Market Other Major And Innovative Companies

32. Global Incident Categorization Artificial Intelligence (AI) Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Incident Categorization Artificial Intelligence (AI) Market

34. Recent Developments In The Incident Categorization Artificial Intelligence (AI) Market

35. Incident Categorization Artificial Intelligence (AI) Market High Potential Countries, Segments and Strategies

36. Appendix

(주)글로벌인포메이션 02-2025-2992 kr-info@giikorea.co.kr
ⓒ Copyright Global Information, Inc. All rights reserved.
PC버전 보기