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세계의 클라우드 비즈니스 전화 시스템 시장 보고서(2025년)
Cloud Business Phone Systems Global Market Report 2025
상품코드 : 1877571
리서치사 : The Business Research Company
발행일 : On Demand Report
페이지 정보 : 영문 250 Pages
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한글목차

클라우드 비즈니스 전화 시스템 시장 규모는 최근 급속히 확대되고 있습니다. 2024년의 153억 9,000만 달러에서 2025년에는 175억 4,000만 달러로 성장하고, CAGR 14.0%를 나타낼 것으로 전망되고 있습니다. 지난 몇 년간의 성장은 VoIP 솔루션의 도입 확대, 원격 워크 커뮤니케이션 도구 수요 증가, 클라우드 마이그레이션으로 인한 비용 절감 효과에 대한 인식 증가, 클라우드 텔레포니를 채택한 중소기업 확대, 원활한 다중 거점 간 연결 필요성 증가로 인한 것입니다.

클라우드 비즈니스 전화 시스템 시장 규모는 향후 수년간 급속한 성장이 예상되고 있습니다. 2029년에는 292억 7,000만 달러에 달하고, CAGR은 13.6%를 나타낼 것으로 예측되고 있습니다. 예측 기간의 성장 요인으로는 통합 커뮤니케이션 플랫폼에 대한 수요 증가, 고객 경험 관리에 대한 관심, 하이브리드 워크 환경 확대, 확장 가능한 종량 과금형 솔루션으로의 전환 가속화, 안전한 통신에 대한 컴플라이언스 요구 사항 강화 등이 있습니다. 예측 기간의 주요 동향으로는 AI를 활용한 음성분석기술의 혁신, 연구개발에 대한 투자 확대, 5G대응 통신 솔루션의 개발, 통화 품질과 신뢰성의 지속적인 향상, 비디오와 채팅 통합 등의 고급 협업 기능의 출현 등을 들 수 있습니다.

리모트 워크의 도입 확대는 향후 수년간 클라우드 비즈니스 전화 시스템 시장의 성장을 가속할 것으로 예측됩니다. 원격 근무이란 직원이 기존 사무실 이외의 장소에서 업무를 수행하는 일을 가리키며 일반적으로 디지털 통신 및 협업 도구를 활용합니다. 이러한 보급은 장소에 관계없이 원활한 통신, 협력, 조직 리소스에 대한 액세스를 가능하게 하는 클라우드 기술의 발전으로 촉진되고 있습니다. 클라우드 기반 비즈니스 전화 시스템은 인터넷 접속 디바이스로부터 어디서나 업무 통화의 발신·수신·관리를 가능하게 해, 끊임없는 통신과 협동을 실현함으로써 원격 워크를 지원합니다. 예를 들어 미국 노동통계국(미국 정부의 주요 연구기관)에 따르면 2025년 3월 시점에서 2024년 1분기에 텔레워크 또는 재택근무로 유상노동에 종사한 사람은 3,550만명에 달하고, 전년대비 510만명 증가했습니다. 이는 노동 인구의 22.9%를 차지하며 전년도의 19.6%에서 상승했습니다. 따라서 리모트 워크의 보급 확대가 클라우드 비즈니스 전화 시스템 시장의 성장을 견인하고 있습니다.

클라우드 비즈니스 전화 시스템 시장에서 사업을 전개하는 주요 기업은 통화 품질 향상, 워크플로우 자동화, 지능형 통화 라우팅 실현, 고객 경험 향상, 의사결정 지원을 위한 고급 분석 기능 제공 등 인공지능(AI) 구동 클라우드 기술을 비롯한 기술 혁신에 주력하고 있습니다. 인공지능 구동 클라우드 기술은 인공지능 기능을 클라우드 컴퓨팅 인프라와 통합하여 보다 효율적이고 지능적이고 자동화된 디지털 서비스를 제공하는 것을 의미합니다. 예를 들어 2024년 10월에는 미국에 본사를 둔 통합 커뮤니케이션 협업 플랫폼 제공업체인 Zoom Video Communications Inc.가 인도에서 "Zoom Phone"을 출시했습니다. 이 시스템에는 자동 통화 요약을 위한 통합 인공지능 동반자, 보다 명확한 음성을 위한 고급 잡음 억제 기능, 데이터 거주 요구 사항을 준수하는 현지화된 인프라 모델이 포함되어 있습니다. 잠재적인 과제는 지역마다 다른 다양한 통신 규제의 관리를 포함합니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향과 전략

제4장 시장 : 금리, 인플레이션, 지정학, 무역전쟁과 관세, 그리고 코로나 및 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오

제5장 세계의 성장 분석과 전략 분석 프레임워크

제6장 시장 세분화

제7장 지역별/국가별 분석

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도와 기업 프로파일

제31장 기타 주요 기업 및 혁신 기업

제32장 세계 시장 경쟁 벤치마킹과 대시보드

제33장 주요 인수합병(M&A)

제34장 최근 시장 동향

제35장 시장의 잠재력이 높은 국가, 부문, 전략

제36장 부록

KTH
영문 목차

영문목차

Cloud business phone systems, also referred to as cloud-based phone systems or cloud telephony, are business communication solutions that operate over the internet instead of traditional landlines or on-premises hardware. These systems use voice over internet protocol technology to route calls online and often feature call forwarding, auto-attendants, voicemail-to-email, video conferencing, analytics, and integrations with customer relationship management and collaboration tools.

The main components of cloud business phone systems are software, hardware, and services. Cloud business phone systems software refers to internet-based telephony solutions that allow businesses to make, receive, and manage calls, messages, and other communication services without traditional on-premises phone equipment. These systems can be deployed through public, private, or hybrid cloud models and cater to different user types, including small, medium, and large enterprises. They serve end-users across industries such as banking, financial services and insurance, healthcare, retail, information technology and telecommunications, education, government, and others.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The rapid escalation of U.S. tariffs and the resulting trade tensions in spring 2025 are significantly impacting the information technology sector, particularly in hardware manufacturing, data infrastructure, and software deployment. Higher duties on imported semiconductors, circuit boards, and networking equipment have raised production and operational costs for tech firms, cloud service providers, and data centers. Companies relying on globally sourced components for laptops, servers, and consumer electronics are facing longer lead times and increased pricing pressures. In parallel, tariffs on specialized software tools and retaliatory measures from key international markets have disrupted global IT supply chains and reduced overseas demand for U.S.-developed technologies. To navigate these challenges, the sector is accelerating investments in domestic chip fabrication, diversifying supplier bases, and adopting AI-driven automation to enhance operational resilience and cost efficiency.

The cloud business phone systems market research report is one of a series of new reports from The Business Research Company that provides cloud business phone systems market statistics, including the cloud business phone systems industry global market size, regional shares, competitors with the cloud business phone systems market share, detailed cloud business phone systems market segments, market trends, and opportunities, and any further data you may need to thrive in the cloud business phone systems industry. This cloud business phone systems market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The cloud business phone systems market size has grown rapidly in recent years. It will grow from $15.39 billion in 2024 to $17.54 billion in 2025 at a compound annual growth rate (CAGR) of 14.0%. The growth in the historic period can be attributed to the increasing adoption of VoIP solutions, the rising demand for remote work communication tools, the growing awareness of cost savings from cloud migration, the expansion of small and medium enterprises adopting cloud telephony, and the increasing need for seamless multi-location connectivity.

The cloud business phone systems market size is expected to see rapid growth in the next few years. It will grow to $29.27 billion in 2029 at a compound annual growth rate (CAGR) of 13.6%. The growth in the forecast period can be attributed to the increasing demand for unified communication platforms, the rising focus on customer experience management, the expansion of hybrid work environments, the growing shift toward scalable pay-as-you-go solutions, and the increasing compliance requirements for secure communication. Major trends in the forecast period include innovations in AI-powered voice analytics, growing investments in research and development, the development of 5G-enabled communication solutions, continuous improvements in call quality and reliability, and the emergence of advanced collaboration features such as video and chat integration.

The rising adoption of remote work is expected to drive the growth of the cloud business phone systems market in the coming years. Remote work refers to a work arrangement in which employees perform their job responsibilities from locations outside a traditional office, typically using digital communication and collaboration tools. The growing adoption of remote work is fueled by advancements in cloud-based technologies that enable seamless communication, collaboration, and access to organizational resources from any location. Cloud business phone systems facilitate remote work by allowing employees to make, receive, and manage business calls from anywhere using internet-connected devices, ensuring uninterrupted communication and collaboration. For example, in March 2025, according to the U.S. Bureau of Labor Statistics, a U.S.-based principal fact-finding agency, 35.5 million people teleworked or worked from home for pay in the first quarter of 2024, an increase of 5.1 million from the previous year, accounting for 22.9% of the workforce, up from 19.6% a year earlier. Therefore, the rising adoption of remote work is driving the growth of the cloud business phone systems market.

Major companies operating in the cloud business phone systems market are emphasizing technological innovations such as artificial intelligence-driven cloud technology to enhance call quality, automate workflows, enable intelligent call routing, improve customer experience, and offer advanced analytics for better decision-making. Artificial intelligence-driven cloud technology refers to the integration of artificial intelligence capabilities with cloud computing infrastructure to deliver more efficient, intelligent, and automated digital services. For instance, in October 2024, Zoom Video Communications Inc., a U.S.-based provider of unified communication and collaboration platforms, launched Zoom Phone in India. This system includes an integrated artificial intelligence companion for automated call summaries, advanced noise suppression for clearer audio, and a localized infrastructure model to comply with data residency requirements. A potential challenge involves managing the diverse telecommunications regulations across different regions.

In December 2024, Zadarma, a Bulgaria-based VoIP provider, acquired VoIPVoIP for an undisclosed amount. This acquisition aimed to expand Zadarma's presence in the North American market by utilizing VoIPVoIP's cloud business phone systems and VoIP solutions to broaden its service offerings and enhance customer experience. VoIPVoIP is a U.S.-based company that provides cloud business phone systems and VoIP services, allowing businesses to manage voice communications efficiently through cloud-based platforms.

Major players in the cloud business phone systems market are Microsoft Corporation, Cisco Systems Inc., Telefonaktiebolaget LM Ericsson, Zoom Video Communications Inc., Twilio Inc., Tata Communications Limited, NICE Ltd., RingCentral Inc., 8x8 Inc., Bandwidth Inc., Freshworks Inc., Nextiva Inc., Talkdesk Inc., Ooma Inc., Aircall SAS, OpenPhone Inc., Ozonetel Communications Private Limited, CloudTalk s.r.o., Dialpad Inc., Phone.com Inc., Simplicity VoIP, and 3CX Ltd.

North America was the largest region in the cloud business phone systems market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in cloud business phone systems report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the cloud business phone systems market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The cloud business phone systems market consists of revenues earned by providing services such as number porting and provisioning services, customization services, white-label telephony services, latency and bandwidth assessment services, and compliance-as-a-service. The market value includes the value of related goods sold by the service provider or included within the service offering. The cloud business phone systems market also includes sales of softphones and mobile apps, WebRTC-based calling solutions, edge AI devices, dynamic bandwidth optimization tools, and AI noise suppression and voice enhancement tools. Values in this market are 'factory gate' values; that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Cloud Business Phone Systems Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on cloud business phone systems market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Where is the largest and fastest growing market for cloud business phone systems ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The cloud business phone systems market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.

Scope

Table of Contents

1. Executive Summary

2. Cloud Business Phone Systems Market Characteristics

3. Cloud Business Phone Systems Market Trends And Strategies

4. Cloud Business Phone Systems Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market

5. Global Cloud Business Phone Systems Growth Analysis And Strategic Analysis Framework

6. Cloud Business Phone Systems Market Segmentation

7. Cloud Business Phone Systems Market Regional And Country Analysis

8. Asia-Pacific Cloud Business Phone Systems Market

9. China Cloud Business Phone Systems Market

10. India Cloud Business Phone Systems Market

11. Japan Cloud Business Phone Systems Market

12. Australia Cloud Business Phone Systems Market

13. Indonesia Cloud Business Phone Systems Market

14. South Korea Cloud Business Phone Systems Market

15. Western Europe Cloud Business Phone Systems Market

16. UK Cloud Business Phone Systems Market

17. Germany Cloud Business Phone Systems Market

18. France Cloud Business Phone Systems Market

19. Italy Cloud Business Phone Systems Market

20. Spain Cloud Business Phone Systems Market

21. Eastern Europe Cloud Business Phone Systems Market

22. Russia Cloud Business Phone Systems Market

23. North America Cloud Business Phone Systems Market

24. USA Cloud Business Phone Systems Market

25. Canada Cloud Business Phone Systems Market

26. South America Cloud Business Phone Systems Market

27. Brazil Cloud Business Phone Systems Market

28. Middle East Cloud Business Phone Systems Market

29. Africa Cloud Business Phone Systems Market

30. Cloud Business Phone Systems Market Competitive Landscape And Company Profiles

31. Cloud Business Phone Systems Market Other Major And Innovative Companies

32. Global Cloud Business Phone Systems Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Cloud Business Phone Systems Market

34. Recent Developments In The Cloud Business Phone Systems Market

35. Cloud Business Phone Systems Market High Potential Countries, Segments and Strategies

36. Appendix

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