한글목차

세계 비즈니스용 클라우드 PBX 시장은 대기업과 중소기업 시장에서 기회가 있고, 미래성이 기대되는 시장입니다. 세계 비즈니스용 클라우드 PBX 시장은 2025-2031년 연평균 14.7%의 성장률을 보일 것으로 예측됩니다. 이 시장의 주요 촉진요인은 클라우드 기반 솔루션 채택 증가, 비용 효율적인 통신 시스템에 대한 수요 증가, 원격 근무 및 하이브리드 근무 모델 트렌드 증가 등입니다.

• Lucintel의 예측에 따르면, 유형별로는 호스트형 클라우드가 예측 기간 동안 가장 높은 성장세를 보일 것으로 예측됩니다.
• 용도별로는 중소기업이 높은 성장을 이룰 것으로 예측됩니다.
• 지역별로는 아시아태평양이 예측 기간 동안 가장 높은 성장을 보일 것으로 예측됩니다.

기업용 클라우드 PBX 시장의 새로운 트렌드

클라우드 기술로의 전환으로 인해 비즈니스용 클라우드 PBX 시장에는 기술 향상, AI 통합, 기존 시스템과 클라우드 시스템을 결합한 하이브리드 솔루션에 대한 수요 증가 등 여러 가지 변화가 일어나고 있습니다. 이러한 트렌드가 이 시장의 변화를 주도하고 있습니다. 다음은 변화의 큰 힘으로 나타난 5가지 트렌드이다:

• 인공지능 통합: 인공지능은 빠르게 발전하고 있으며, 최신 클라우드 PBX 시스템에 통합되고 있습니다. 자동 안내원, 지능형 콜 라우팅, 예측 분석, 고객 행동 분석이 고객 서비스를 강화합니다. AI의 통합으로 커뮤니케이션이 간소화되고, 정형화된 업무가 자동화되어 업무 효율성이 향상됩니다. 보다 구체적으로, AI 지원 클라우드 PBX 시스템은 고객과 기업 간의 실시간 상호 작용을 평가하여 더 나은 의사 결정과 고객 경험 관리를 촉진합니다.
• 원격근무 솔루션과 하이브리드 근무 솔루션: 원격근무와 하이브리드 근무 모델의 등장으로 클라우드 PBX 솔루션에 대한 요구가 증가하고 있습니다. 이러한 시스템을 통해 직원들은 자택을 포함한 다양한 장소에서 전화를 걸 수 있고, 이동성, 인스턴트 메시징, 화상회의 통합, VoIP 서비스를 제공할 수 있습니다. 클라우드 PBX 솔루션은 기업이 원격 근무 환경을 지원하고 상시 커뮤니케이션을 유지하는 데 필요한 유연성과 편의성을 제공합니다.
• UCaaS(Unified Communication as a Service) : 클라우드 PBX와 화상회의, 팀 메시징, 파일 공유 툴을 통합한 UCaaS 플랫폼에 대한 수요가 증가하고 있습니다. UCaaS는 모든 커뮤니케이션 기능을 단일 플랫폼에서 제공함으로써 생산성을 높이고, 협업을 개선하며, 워크플로우를 간소화합니다. 이러한 추세는 여러 커뮤니케이션 채널을 보유하고 있고 원활한 기기 전환이 고객 만족에 필수적인 기업에게 특히 매력적입니다.
• 클라우드 PBX와 5G 도입: 5G 네트워크의 도입으로 보다 빠르고 안정적인 인터넷 연결이 가능해짐에 따라 클라우드 PBX 솔루션의 도입이 용이해집니다. 5G 기술은 고품질 VoIP 통화, 화상회의, 실시간 협업을 지원합니다. 이는 헬스케어, 금융 등 효과적인 커뮤니케이션이 고객 확보에 필수적인 산업에서 필수적인 요소입니다.
• 컴플라이언스 및 보안에 대한 중요성: 기업이 On-Premise 시스템에서 클라우드 기반 커뮤니케이션 솔루션으로 전환함에 따라 컴플라이언스의 필요성이 그 어느 때보다 중요해지고 있습니다. 클라우드 PBX 제공업체는 고급 암호화, 다단계 인증, 정기적인 보안 감사 등의 기능을 강화하여 기밀 정보를 보호하고 GDPR(EU 개인정보보호규정), HIPAA 등의 규제를 철저히 준수하고 있습니다. 보안은 오늘날 디지털 환경에서 가장 중요한 비즈니스 우선순위 중 하나가 되었습니다.

이러한 추세는 클라우드 통신 기능, 유연성, 보안, 컴플라이언스를 향상시킴으로써 비즈니스 시장을 위한 클라우드 PBX를 재구성하고 있습니다. 기업들은 점점 더 이러한 방식을 채택하여 업무 효율성을 높이고, 변화하는 디지털 환경에서 경쟁력을 유지하기 위해 이러한 방법을 채택하고 있습니다.

기업용 클라우드 PBX 시장의 최근 동향

비즈니스용 클라우드 PBX 시장에는 많은 발전이 있으며, 새로운 성장 기회와 기업의 커뮤니케이션 시스템 관리 방식에 변화를 가져오고 있습니다. 이러한 변화에는 보안 기능 강화와 AI 통합이 포함됩니다. 여기서는 시장의 주요 변화를 몇 가지 소개하고자 한다:

• AI 기술 채택: 기업들은 현재 AI와 통합된 클라우드 PBX 시스템을 활용하여 기능성을 향상시키고 있습니다. 가상비서, 자동 통화 라우팅, 분석 등의 기능으로 고객과의 소통이 크게 변화하고 있습니다. 이러한 혁신을 통해 기업은 커뮤니케이션을 최적화하고, 귀중한 데이터 인사이트를 얻고, 고객 서비스를 강화할 수 있습니다.
• UCaaS 플랫폼의 성장: 클라우드 PBX에 대한 수요가 증가함에 따라, 공급업체들은 UCaaS 플랫폼을 완전한 패키지로 제공하여 비즈니스에 필요한 모든 협업 도구를 제공합니다. 이러한 플랫폼은 음성, 비디오, 메시징, 파일 공유를 포함하며, 커뮤니케이션을 효율화하고 기업이 새로운 기회를 포착할 수 있도록 돕습니다. 이러한 통합된 접근 방식은 커뮤니케이션을 간소화하고 협업을 촉진하는 데 도움이 됩니다.
• 새로운 현실에서 보안의 중요성: 사이버 공격이 증가함에 따라 클라우드 PBX 시장은 보안에 대한 집중을 강화하고 있습니다. 엔드 투 엔드 암호화, 다단계 인증, 데이터 보호는 기밀 통신의 안전을 보장하기 위해 공급자가 도입한 보안 조치 중 일부에 불과합니다. 이러한 보안 강화는 기업이 규제를 준수하고 데이터 유출을 방지하는 데 도움이 됩니다.
• 5G 기술 보급: 5G 네트워크의 보급으로 클라우드 PBX 시스템의 이용이 확대되고, 보다 빠르고 안정적인 통신이 가능해집니다. 5G 기술은 의료, 금융, 고객 서비스 등의 산업에 필수적인 고품질 VoIP 통화, 화상회의, 실시간 협업을 지원합니다. 5G와 클라우드 PBX의 조합은 커뮤니케이션 경험을 크게 향상시킬 수 있습니다.
• 중소기업을 위한 합리적인 가격: 클라우드 PBX 시스템은 접근성이 높아져 중소기업에게 매력적인 선택이 되고 있습니다. 비용 효율적인 확장형 요금제를 통해 중소기업은 고가의 운영비나 투자 비용 부담 없이 첨단 통신 기술을 도입할 수 있습니다.

이러한 발전은 향상된 기능, 강화된 보안, 그리고 모든 규모의 기업이 이러한 솔루션에 접근할 수 있도록 함으로써 비즈니스 클라우드 PBX 시장에 변화를 가져오고 있습니다.

목차

제1장 주요 요약

제2장 시장 개요

• 배경과 분류
• 공급망

제3장 시장 동향과 예측 분석

• 거시경제 동향과 예측
• 업계 촉진요인과 과제
• PESTLE 분석
• 특허 분석
• 규제 환경

제4장 세계의 비즈니스용 클라우드 PBX 시장 : 유형별

• 개요
• 매력 분석 : 유형별
• 호스트형 클라우드 : 동향과 예측(2019-2031년)
• On-Premise 클라우드 : 동향과 예측(2019-2031년)
• 가상 클라우드 : 동향과 예측(2019-2031년)
• 기타 : 동향과 예측(2019-2031년)

제5장 세계의 비즈니스용 클라우드 PBX 시장 : 용도별

• 개요
• 매력 분석 : 용도별
• 대기업 : 동향과 예측(2019-2031년)
• 중소기업 : 동향과 예측(2019-2031년)

제6장 지역 분석

• 개요
• 세계의 비즈니스용 클라우드 PBX 시장 : 지역별

제7장 북미의 비즈니스용 클라우드 PBX 시장

• 개요
• 북미의 비즈니스용 클라우드 PBX 시장 : 유형별
• 북미의 비즈니스용 클라우드 PBX 시장 : 용도별
• 미국의 비즈니스용 클라우드 PBX 시장
• 멕시코의 비즈니스용 클라우드 PBX 시장
• 캐나다의 비즈니스용 클라우드 PBX 시장

제8장 유럽의 비즈니스용 클라우드 PBX 시장

• 개요
• 유럽의 비즈니스용 클라우드 PBX 시장 : 유형별
• 유럽의 비즈니스용 클라우드 PBX 시장 : 용도별
• 독일의 비즈니스용 클라우드 PBX 시장
• 프랑스의 비즈니스용 클라우드 PBX 시장
• 스페인의 비즈니스용 클라우드 PBX 시장
• 이탈리아의 비즈니스용 클라우드 PBX 시장
• 영국의 비즈니스용 클라우드 PBX 시장

제9장 아시아태평양의 비즈니스용 클라우드 PBX 시장

• 개요
• 아시아태평양의 비즈니스용 클라우드 PBX 시장 : 유형별
• 아시아태평양의 비즈니스용 클라우드 PBX 시장 : 용도별
• 일본의 비즈니스용 클라우드 PBX 시장
• 인도의 비즈니스용 클라우드 PBX 시장
• 중국의 비즈니스용 클라우드 PBX 시장
• 한국의 비즈니스용 클라우드 PBX 시장
• 인도네시아의 비즈니스용 클라우드 PBX 시장

제10장 기타 지역(ROW)의 비즈니스용 클라우드 PBX 시장

• 개요
• 기타 지역(ROW)의 비즈니스용 클라우드 PBX 시장 : 유형별
• 기타 지역(ROW)의 비즈니스용 클라우드 PBX 시장 : 용도별
• 중동의 비즈니스용 클라우드 PBX 시장
• 남미의 비즈니스용 클라우드 PBX 시장
• 아프리카의 비즈니스용 클라우드 PBX 시장

제11장 경쟁 분석

• 제품 포트폴리오 분석
• 운영 통합
• Porter의 Five Forces 분석
  • 경쟁 기업간 경쟁 관계
  • 바이어의 교섭력
  • 공급업체의 교섭력
  • 대체품의 위협
  • 신규 진출업체의 위협
• 시장 점유율 분석

제12장 기회와 전략 분석

• 밸류체인 분석
• 성장 기회 분석
  • 성장 기회 : 유형별
  • 성장 기회 : 용도별
• 세계 비즈니스용 클라우드 PBX 시장의 새로운 동향
• 전략 분석
  • 신제품 개발
  • 인증 및 라이선싱
  • 인수합병(M&A), 계약, 제휴 및 합작투자(JV)

제13장 밸류체인 주요 기업 개요

• 경쟁 분석
• RingCentral
• AVOXI
• Freshworks
• CloudTalk
• Microsoft
• 3CX
• Jivosite

제14장 부록

• 그림 리스트
• 표 리스트
• 분석 방법
• 면책사항
• 저작권
• 약어와 기술 단위
• Lucintel에 대해
• 문의

영문목차

The future of the global cloud PBX for business market looks promising with opportunities in the large enterprises and SME's markets. The global cloud PBX for business market is expected to grow with a CAGR of 14.7% from 2025 to 2031. The major drivers for this market are the increasing adoption of cloud-based solutions, the rising demand for cost-effective communication systems, and the growing trend of remote and hybrid work models.

• Lucintel forecasts that, within the type category, hosted cloud is expected to witness the highest growth over the forecast period.
• Within the application category, SME's is expected to witness higher growth.
• In terms of region, APAC is expected to witness the highest growth over the forecast period.

Emerging Trends in the Cloud PBX for Business Market

The global shift towards cloud technology has led to several changes in the cloud PBX for business market, including technological improvements, AI integration, and the increasing demand for hybrid solutions that combine both traditional and cloud systems. These trends are shaping the transformation of this market. The following are five trends that have emerged as significant forces of change:

• Integration of Artificial Intelligence: AI is developing rapidly and is increasingly integrated into modern cloud PBX systems. Automated attendants, intelligent call routing, predictive analytics, and customer behavior analysis enhance customer service. AI integration streamlines communication and improves operational efficiency by automating routine tasks. More specifically, AI-enabled cloud PBX systems assess real-time interactions between customers and businesses, facilitating better decision-making and customer experience management.
• Remote and Hybrid Work Solutions: The rise of remote and hybrid work models has fueled the need for cloud PBX solutions. These systems allow employees to make calls from different locations, including their homes, and provide mobility, instant messaging, video conferencing integration, and VoIP services. Cloud PBX solutions offer the flexibility and convenience necessary for businesses to support remote work environments and maintain constant communication.
• Unified Communications as a Service (UCaaS): There is growing demand for UCaaS platforms that integrate Cloud PBX with video conferencing, team messaging, and file-sharing tools. By offering all communication features on a single platform, UCaaS enhances productivity, improves collaboration, and streamlines workflows. This trend is especially attractive to businesses with multiple communication channels and where seamless device transitions are essential for client satisfaction.
• Cloud PBX and the Introduction of 5G: The deployment of 5G networks is making it easier to adopt cloud PBX solutions by enabling faster, more reliable internet connections. 5G technology supports high-quality VoIP calls, video conferencing, and real-time collaboration, which are essential for industries such as healthcare and finance, where effective communication is crucial for engaging customers.
• Focus on Compliance and Security: As businesses move away from on-premise systems to cloud-based communication solutions, the need for compliance has become more important than ever. Cloud PBX providers are enhancing their offerings with advanced encryption, multi-factor authentication, and regular security audits to protect sensitive information and ensure adherence to regulations such as GDPR and HIPAA. Security has become one of the most critical business priorities in today's digital environment.

These trends are reshaping the cloud PBX for the business market by improving cloud communication capabilities, flexibility, security, and compliance. As businesses increasingly adopt these practices, they are enhancing operational efficiency and staying competitive in an ever-changing digital landscape.

Recent Developments in the Cloud PBX for Business Market

There are many developments in the cloud PBX for business market, bringing new growth opportunities and changes in the way businesses manage their communication systems. These changes involve enhanced security features and the integration of AI. Here are some key changes in the market:

• Adoption of AI Technology: Businesses are now using cloud PBX systems integrated with AI to improve functionality. Features such as virtual assistants, automated call routing, and analytics are transforming customer interactions. These innovations allow businesses to optimize communication, gain valuable data insights, and enhance customer service.
• Growth of UCaaS Platforms: As demand for cloud PBX increases, providers are now offering UCaaS platforms as complete packages, providing businesses with all necessary collaboration tools. These platforms include voice, video, messaging, and file sharing, making communication more efficient and enabling businesses to seize new opportunities. This unified approach simplifies communication and boosts collaboration.
• Security Emphasis in the New Reality: With the rise in cyberattacks, the cloud PBX market has intensified its focus on security. End-to-end encryption, multi-factor authentication, and data protection are just some of the security measures being implemented by providers to ensure the safety of sensitive communications. These security improvements help businesses meet regulations and protect data from breaches.
• Mobilization of 5G Technology: The rollout of 5G networks is expanding the use of cloud PBX systems, enabling faster and more reliable communication. 5G technology supports high-quality VoIP calls, video conferencing, and real-time collaboration, essential for industries like healthcare, finance, and customer service. The combination of 5G and cloud PBX significantly improves the communication experience.
• Affordability for Small and Medium Businesses: Cloud PBX systems are becoming more accessible, making them an attractive option for small and medium-sized businesses. With cost-effective, scalable plans offered by providers, SMBs can adopt sophisticated communication technologies without incurring high operational or investment costs.

These advancements are transforming the cloud PBX for the business market by improving functionality, enhancing security, and making these solutions accessible to businesses of all sizes.

Strategic Growth Opportunities in the Cloud PBX for Business Market

The growth of technology and the evolving needs of businesses have contributed to the rapid expansion of the cloud PBX for business market. The shift toward more flexible, scalable, and affordable communication solutions has created strategic growth opportunities in key applications. The following five growth opportunities highlight how organizations can capitalize on this market:

• Live Performance and Event Applications: As live performances and events become more modern and hybrid, cloud-based PBX solutions are becoming crucial for communication among performers, event organizers, and audiences. In the entertainment industry, real-time interaction and collaboration-both onsite and remotely-are essential. Flexible and scalable communication tools are needed to support these evolving needs.
• Healthcare Sector: The healthcare industry is increasingly adopting cloud PBX systems to improve communication between healthcare providers, patients, and administrators. Enhanced remote patient consultations, secure VoIP calls, and integrated messaging improve patient care and operational efficiency. This presents significant growth opportunities for cloud PBX providers in the healthcare sector.
• Retail and E-commerce: As retail and e-commerce continue to grow, so does the need for effective communication channels. Cloud PBX solutions help businesses address customer inquiries, process orders, and manage multiple communication channels simultaneously. This growth opportunity is vital for companies that want to improve customer service and enhance interactions.
• Remote Work and Telecommuting: The cloud PBX market is seeing substantial growth due to the rise of remote and hybrid work models. Businesses require affordable and effective communication solutions to ensure remote staff remain connected and engaged. The increasing demand for these tools is driving the widespread adoption of cloud PBX systems in the remote work sector.
• Government and Education: The adoption of cloud PBX systems is growing in the government and education sectors to facilitate communication and collaboration within departments and between staff and students. These systems promote better collaboration and operational efficiency at lower costs. As these sectors undergo digital transformation, their need for cloud PBX solutions will continue to increase.

These growth opportunities are transforming the cloud PBX for the business market by creating new adoption opportunities across various industries, improving collaboration, and enhancing operational performance.

Cloud PBX for Business Market Driver and Challenges

The cloud PBX market is poised for expansion but faces challenges due to technological, economic, and regulatory factors. Businesses hoping to capitalize on this market must navigate these issues. The following points highlight the major drivers and challenges the cloud PBX market is experiencing.

The factors responsible for driving the cloud pbx for business market include:

1. Technology Development: Ongoing advancements in AI, cloud technology, and 5G networks are shaping the growth of the cloud PBX market. Clients demand these innovations, which increase the utility of cloud PBX systems, making it easier for businesses to manage communications, improve efficiency, and enhance customer service.

2. Remote Work Trends: The hybrid remote work model has heightened the demand for cloud-based PBX solutions. Businesses need flexible, scalable communication tools to ensure seamless connectivity for remote employees. Cloud PBX systems provide the mobility and flexibility necessary to enable remote work and productivity.

3. Cost-Efficiency: The cost of cloud PBX technologies has decreased, particularly for small and medium-sized businesses (SMBs). These affordable solutions offer advanced features like VoIP, video conferencing, and messaging, which greatly benefit SMBs without significant operational or investment costs.

4. Unified Communications Demand: The demand for unified communication systems, which integrate voice, video, and messaging on a single platform, is driving the demand for cloud PBX solutions. Enterprises require systems that foster collaboration, improve productivity, and streamline communication processes.

5. Globalization Scope and Expansion into New Markets: As businesses expand globally, the need for scalable, reliable communication systems grows. Cloud PBX systems allow enterprises to serve diverse geographical locations and multiple time zones without the complexities of on-premise infrastructure.

Challenges in the cloud pbx for business market are:

1. Security Concerns: As more businesses adopt cloud PBX systems, concerns regarding security remain a challenge. Managing sensitive data communication and adhering to regulations such as GDPR is a complex task for cloud PBX providers.

2. Integration Issues: Many companies face difficulties integrating cloud PBX systems with their existing communication infrastructure. Integrating with legacy systems and third-party applications can be a complex and time-consuming process.

3. Regulatory Compliance: The regulatory environment varies across regions, making it challenging for businesses to ensure compliance with local laws. Cloud PBX systems must be modified to meet these diverse legal requirements, which can be a daunting task for companies operating in multiple markets.

These drivers and challenges are significantly influencing the cloud PBX for the business market. Addressing these challenges will enable organizations to fully leverage the opportunities in the cloud PBX market.

List of Cloud PBX for Business Companies

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies cloud PBX for business companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the cloud PBX for business companies profiled in this report include-

• RingCentral
• AVOXI
• Freshworks
• CloudTalk
• Microsoft
• 3CX
• Jivosite

Cloud PBX for Business Market by Segment

The study includes a forecast for the global cloud PBX for business market by type, application, and region.

Cloud PBX for Business Market by Type [Value from 2019 to 2031]:

• Hosted Cloud
• On-Premises Cloud
• Virtual Cloud
• Other

Cloud PBX for Business Market by Application [Value from 2019 to 2031]:

• Large Enterprise
• SMEs

Cloud PBX for Business Market by Region [Value from 2019 to 2031]:

• North America
• Europe
• Asia Pacific
• The Rest of the World

Country Wise Outlook for the Cloud PBX for Business Market

Across major countries such as the US, China, Germany, India, and Japan, the global cloud PBX for business market is experiencing monumental developments. Advances in technology and the increasing need for elastic communication, as well as the rise of remote or hybrid working conditions, are driving these changes. To support cost-efficient strategies, organizations are adopting cloud PBX solutions to integrate into their IT frameworks. Here are some of the important regional developments driving this change in the market.

• United States: The US market for cloud PBX is rapidly growing due to the rising demand for scalable and cost-efficient cloud-based communication tools. Major operators are improving their service portfolios, including advanced cloud PBX features, VoIP, AI analytics, and other application integrations. The shift toward remote and hybrid work models, particularly within small and medium-sized businesses (SMBs), has driven the adoption of cloud PBX systems as they are more affordable than traditional systems.
• China: As companies continue digitizing, the Chinese cloud PBX market is expanding. The government has strongly supported smart city and digital economy initiatives, enabling the broader use of cloud communication systems. Service providers are incorporating AI, machine learning, and even 5G into cloud PBX solutions, allowing e-commerce and manufacturing businesses to be more agile and competitive.
• Germany: While still in its early stages compared to other European countries, Germany is seeing considerable developments in its cloud PBX market, with a focus on security, reliability, and flexible features. As one of the largest European economies, Germany has more German businesses migrating to cloud PBX systems for cost-effectiveness. Industries such as banking, automotive, and manufacturing are now adopting cloud-based communication solutions. Additionally, Germany's regulations on data protection (GDPR) have forced providers to focus more on compliance and security in their cloud PBX systems.
• India: The cloud PBX market in India is booming, particularly in the small and midsize business (SMB) sector, due to growing IT spending and the need for budget-friendly communication devices. There is a surge in cloud PBX usage as businesses seek reliable communication solutions during economic downturns. The government's focus on digitalization and business modernization has also driven the move toward digital and cloud-based communication solutions. The growing remote work culture and expanding e-commerce sector further support the adoption of cloud PBX solutions in India.
• Japan: Cloud communication is gaining traction among Japanese businesses, which is shifting the landscape of the cloud PBX market towards highly advanced communication systems. Growing concerns about security and the need for agility are driving this shift. Japan has made significant advances in cloud technologies, with enterprises adopting high-end cloud PBX systems that integrate IoT, AI, and advanced analytics for better business productivity. Adoption is particularly advanced in the tech, finance, and healthcare sectors due to the country's aging population and rapid digitization.

Features of the Global Cloud PBX for Business Market

• Market Size Estimates: Cloud PBX for business market size estimation in terms of value ($B).
• Trend and Forecast Analysis: Market trends (2019 to 2024) and forecast (2025 to 2031) by various segments and regions.
• Segmentation Analysis: Cloud PBX for business market size by type, application, and region in terms of value ($B).
• Regional Analysis: Cloud PBX for business market breakdown by North America, Europe, Asia Pacific, and Rest of the World.
• Growth Opportunities: Analysis of growth opportunities in different types, applications, and regions for the cloud PBX for business market.
• Strategic Analysis: This includes M&A, new product development, and competitive landscape of the cloud PBX for business market.

Analysis of competitive intensity of the industry based on Porter's Five Forces model.

This report answers following 11 key questions:

• Q.1. What are some of the most promising, high-growth opportunities for the cloud PBX for business market by type (hosted cloud, on-premises cloud, virtual cloud, and other), application (large enterprise and smes), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
• Q.2. Which segments will grow at a faster pace and why?
• Q.3. Which region will grow at a faster pace and why?
• Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
• Q.5. What are the business risks and competitive threats in this market?
• Q.6. What are the emerging trends in this market and the reasons behind them?
• Q.7. What are some of the changing demands of customers in the market?
• Q.8. What are the new developments in the market? Which companies are leading these developments?
• Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
• Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
• Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?

Table of Contents

1. Executive Summary

2. Market Overview

• 2.1 Background and Classifications
• 2.2 Supply Chain

3. Market Trends & Forecast Analysis

• 3.1 Macroeconomic Trends and Forecasts
• 3.2 Industry Drivers and Challenges
• 3.3 PESTLE Analysis
• 3.4 Patent Analysis
• 3.5 Regulatory Environment

4. Global Cloud PBX for Business Market by Type

• 4.1 Overview
• 4.2 Attractiveness Analysis by Type
• 4.3 Hosted Cloud: Trends and Forecast (2019-2031)
• 4.4 On-premises Cloud: Trends and Forecast (2019-2031)
• 4.5 Virtual Cloud: Trends and Forecast (2019-2031)
• 4.6 Other: Trends and Forecast (2019-2031)

5. Global Cloud PBX for Business Market by Application

• 5.1 Overview
• 5.2 Attractiveness Analysis by Application
• 5.3 Large Enterprise: Trends and Forecast (2019-2031)
• 5.4 SMEs: Trends and Forecast (2019-2031)

6. Regional Analysis

• 6.1 Overview
• 6.2 Global Cloud PBX for Business Market by Region

7. North American Cloud PBX for Business Market

• 7.1 Overview
• 7.2 North American Cloud PBX for Business Market by Type
• 7.3 North American Cloud PBX for Business Market by Application
• 7.4 United States Cloud PBX for Business Market
• 7.5 Mexican Cloud PBX for Business Market
• 7.6 Canadian Cloud PBX for Business Market

8. European Cloud PBX for Business Market

• 8.1 Overview
• 8.2 European Cloud PBX for Business Market by Type
• 8.3 European Cloud PBX for Business Market by Application
• 8.4 German Cloud PBX for Business Market
• 8.5 French Cloud PBX for Business Market
• 8.6 Spanish Cloud PBX for Business Market
• 8.7 Italian Cloud PBX for Business Market
• 8.8 United Kingdom Cloud PBX for Business Market

9. APAC Cloud PBX for Business Market

• 9.1 Overview
• 9.2 APAC Cloud PBX for Business Market by Type
• 9.3 APAC Cloud PBX for Business Market by Application
• 9.4 Japanese Cloud PBX for Business Market
• 9.5 Indian Cloud PBX for Business Market
• 9.6 Chinese Cloud PBX for Business Market
• 9.7 South Korean Cloud PBX for Business Market
• 9.8 Indonesian Cloud PBX for Business Market

10. ROW Cloud PBX for Business Market

• 10.1 Overview
• 10.2 ROW Cloud PBX for Business Market by Type
• 10.3 ROW Cloud PBX for Business Market by Application
• 10.4 Middle Eastern Cloud PBX for Business Market
• 10.5 South American Cloud PBX for Business Market
• 10.6 African Cloud PBX for Business Market

11. Competitor Analysis

• 11.1 Product Portfolio Analysis
• 11.2 Operational Integration
• 11.3 Porter's Five Forces Analysis
  • Competitive Rivalry
  • Bargaining Power of Buyers
  • Bargaining Power of Suppliers
  • Threat of Substitutes
  • Threat of New Entrants
• 11.4 Market Share Analysis

12. Opportunities & Strategic Analysis

• 12.1 Value Chain Analysis
• 12.2 Growth Opportunity Analysis
  • 12.2.1 Growth Opportunities by Type
  • 12.2.2 Growth Opportunities by Application
• 12.3 Emerging Trends in the Global Cloud PBX for Business Market
• 12.4 Strategic Analysis
  • 12.4.1 New Product Development
  • 12.4.2 Certification and Licensing
  • 12.4.3 Mergers, Acquisitions, Agreements, Collaborations, and Joint Ventures

13. Company Profiles of the Leading Players Across the Value Chain

• 13.1 Competitive Analysis
• 13.2 RingCentral
  • Company Overview
  • Cloud PBX for Business Overview
  • New Product Development
  • Merger, Acquisition, and Collaboration
  • Certification and Licensing
• 13.3 AVOXI
  • Company Overview
  • Cloud PBX for Business Overview
  • New Product Development
  • Merger, Acquisition, and Collaboration
  • Certification and Licensing
• 13.4 Freshworks
  • Company Overview
  • Cloud PBX for Business Overview
  • New Product Development
  • Merger, Acquisition, and Collaboration
  • Certification and Licensing
• 13.5 CloudTalk
  • Company Overview
  • Cloud PBX for Business Overview
  • New Product Development
  • Merger, Acquisition, and Collaboration
  • Certification and Licensing
• 13.6 Microsoft
  • Company Overview
  • Cloud PBX for Business Overview
  • New Product Development
  • Merger, Acquisition, and Collaboration
  • Certification and Licensing
• 13.7 3CX
  • Company Overview
  • Cloud PBX for Business Overview
  • New Product Development
  • Merger, Acquisition, and Collaboration
  • Certification and Licensing
• 13.8 Jivosite
  • Company Overview
  • Cloud PBX for Business Overview
  • New Product Development
  • Merger, Acquisition, and Collaboration
  • Certification and Licensing

14. Appendix

• 14.1 List of Figures
• 14.2 List of Tables
• 14.3 Research Methodology
• 14.4 Disclaimer
• 14.5 Copyright
• 14.6 Abbreviations and Technical Units
• 14.7 About Us
• 14.8 Contact Us