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세계의 보험 비즈니스 프로세스 아웃소싱 시장 보고서(2025년)
Insurance Business Process Outsourcing Global Market Report 2025
상품코드 : 1808758
리서치사 : The Business Research Company
발행일 : On Demand Report
페이지 정보 : 영문 250 Pages
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한글목차

보험 비즈니스 프로세스 아웃소싱 시장 규모는 향후 몇 년 동안 강력한 성장이 예상됩니다. 2029년 연평균 성장률(CAGR)은 8.2%를 나타낼 것으로 예측되며 115억 1,000만 달러로 성장할 전망입니다. 예측 기간 동안의 성장은 새로운 비즈니스 모델의 등장, 보험사 수의 급증, 고객 경험 향상 및 고객 만족도 제고에 대한 관심 증가, 데이터 분석의 중요성 증대 등에 기인할 수 있습니다. 예측 기간의 주요 트렌드로는 디지털 기술 채택 증가, 인공지능(AI) 및 머신러닝 도입, 클라우드 기반 서비스의 등장, 기술 발전 등이 있습니다.

향후 5년간 8.2% 성장률 전망은 해당 시장에 대한 이전 추정치 대비 0.3% 소폭 하향 조정된 수치입니다. 이 같은 하향 조정은 주로 미국과 타국 간 관세 영향에 기인합니다. 인도 및 필리핀에서 주로 수입되는 보험 청구 처리 자동화 도구 및 보험 계약 관리 플랫폼이 디지털 서비스 관세 인상 대상이 됨에 따라 서비스 품질 저하를 통해 미국에 직접적인 영향을 미칠 가능성이 높습니다. 또한 상호 보복 관세와 무역 긴장 및 제한 강화로 인한 세계 경제 및 무역에 대한 부정적 영향으로 그 영향이 더 광범위하게 느껴질 것입니다.

보험 적용 범위 확대는 향후 보험 비즈니스 프로세스 아웃소싱(BPO) 시장 확장을 주도할 것으로 전망됩니다. 보험 커버리지는 보험 서비스가 제공하는 위험 또는 책임에 대한 보호를 의미하며, 잠재적 손실이나 손해에 대한 재정적 안전장치를 제공합니다. 이러한 수요는 보험료 지급을 대가로 잠재적 손실 위험을 보험사로 이전할 수 있는 능력에서 비롯됩니다. 보험 BPO는 보험사의 다양한 비즈니스 프로세스와 기능을 제3자 서비스 제공업체에 아웃소싱하는 것으로, 효율성 및 경쟁력 향상과 같은 상당한 이점을 제공합니다. 예를 들어, 2023년 9월 미국 인구조사국 보고에 따르면, 2021년부터 2022년까지 보험 가입률과 가입자 수가 증가하여 연간 어느 시점에서든 92.1%의 인구가 건강보험에 가입했으며, 총 가입자 수는 3억 400만 명에 달했습니다. 결과적으로 사이버 보안 사고의 증가 추세는 보험 비즈니스 프로세스 아웃소싱 시장 성장에 기여하고 있습니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향과 전략

제4장 시장 : 금리, 인플레이션, 지정학, 무역전쟁과 관세, 그리고 코로나 및 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오

제5장 세계의 성장 분석과 전략 분석 프레임워크

제6장 시장 세분화

제7장 지역별, 국가별 분석

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도와 기업 프로파일

제31장 기타 주요 기업 및 혁신 기업

제32장 세계 시장 경쟁 벤치마킹과 대시보드

제33장 주요 인수합병(M&A)

제34장 최근 시장 동향

제35장 시장의 잠재력이 높은 국가, 부문, 전략

제36장 부록

HBR
영문 목차

영문목차

Insurance business process outsourcing (BPO) involves contracting specific business functions to specialized service providers outside the organization. These functions typically include claims processing, policy administration, and customer support, aimed at leveraging external expertise in these areas within the insurance industry.

Asset management, finance and accounting, customer care, marketing, and policy administration are among the primary types of insurance BPO services. Asset management focuses on professionally managing investments to enhance wealth and manage risks for clients or entities. This outsourcing practice serves a range of organizations, including large enterprises and small to medium-sized businesses, across sectors such as BFSI, manufacturing, healthcare, retail, telecom, and others.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The sharp rise in U.S. tariffs and the ensuing trade tensions in spring 2025 are having a considerable impact on the financial sector, particularly in the areas of investment strategies and risk management. The increased tariffs have intensified market volatility, leading institutional investors to adopt more cautious approaches and driving greater demand for hedging solutions. Banks and asset managers are encountering higher costs in cross-border transactions as disrupted global supply chains and declining corporate earnings weigh on equity market performance. At the same time, insurance providers are facing elevated claims risks linked to supply chain interruptions and trade-related business losses. Furthermore, reduced consumer spending and weaker export demand are limiting credit growth and dampening investment appetite. In response to these challenges, the sector must focus on diversification, accelerate digital transformation, and strengthen scenario planning to manage the heightened economic uncertainty and safeguard profitability.

The insurance business process outsourcing market research report is one of a series of new reports from The Business Research Company that provides insurance business process outsourcing market statistics, including insurance business process outsourcing industry global market size, regional shares, competitors with an insurance business process outsourcing market share, detailed insurance business process outsourcing market segments, market trends and opportunities, and any further data you may need to thrive in the insurance business process outsourcing industry. This insurance business process outsourcing market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The insurance business process outsourcing market size has grown strongly in recent years. It will grow from $7.76 billion in 2024 to $8.4 billion in 2025 at a compound annual growth rate (CAGR) of 8.3%. The growth in the historic period can be attributed to increasing demand for cost-effective operations, increased global connectivity, increasing emphasis on sustainability and ESG, and increasing digital transformation.

The insurance business process outsourcing market size is expected to see strong growth in the next few years. It will grow to $11.51 billion in 2029 at a compound annual growth rate (CAGR) of 8.2%. The growth in the forecast period can be attributed to the emergence of new business models, a surge in the number of insurance companies, an increasing focus on enhancing the customer experience, improving customer satisfaction, and the growing importance of data analytics. Major trends in the forecast period include increasing adoption of digital technologies, the adoption of AI and machine learning, the emergence of cloud-based services, technological advancements, and the and the adoption of AI and machine learning.

The forecast of 8.2% growth over the next five years reflects a modest reduction of 0.3% from the previous estimate for this market. This reduction is primarily due to the impact of tariffs between the US and other countries. This is likely to directly affect the US through degraded service quality, as claims processing automation tools and policy administration platforms, largely imported from India and the Philippines, become subject to digital service tariff increases. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.

The growth in insurance coverage is projected to drive the expansion of the insurance business process outsourcing (BPO) market in the future. Insurance coverage refers to the protection against risk or liability provided by insurance services, offering financial safeguarding against potential losses or damages. This demand stems from the ability to transfer the risk of potential losses to insurance companies in exchange for premium payments. Insurance BPO involves outsourcing various business processes and functions of insurance companies to third-party service providers, offering substantial benefits such as enhanced efficiency and competitiveness. For example, as reported by the United States Census Bureau in September 2023, the insured rate and number of insured individuals increased from 2021 to 2022, with 92.1% of persons having health insurance at some point in the year, totaling 304.0 million individuals. Consequently, the rising prevalence of cybersecurity incidents contributes to the growth of the insurance business process outsourcing market.

Major players in the insurance BPO market are developing AI-driven insurance services to optimize operations, reduce costs, and elevate customer service. These services leverage artificial intelligence technologies such as machine learning and data analytics to bolster various insurance processes, including underwriting, claims processing, customer service, and risk assessment. For instance, in June 2023, Expert.Ai SpA launched the Expert.Ai Platform for Insurance, utilizing natural language processing (NLP) to empower insurers in underwriting and claims solutions. The platform streamlines document review cycles by automatically extracting critical data, prioritizing submissions or claims based on complexity, and providing summarized insights to expedite decision-making. By automating routine processes, the Expert.Ai Platform promises to enhance efficiency, accuracy, and speed throughout the insurance lifecycle, allowing underwriters and claims handlers to focus on higher-value activities.

In October 2023, Accenture plc acquired ON Service GmBH to strengthen its insurance operations capabilities and expand service offerings in Germany. This acquisition aims to support German insurers in enhancing operational resilience, driving business growth, and improving services such as sales and policy administration through efficient business process outsourcing. ON Service GmBH is a Germany-based business-to-business service company that offers business process outsourcing services.

Major companies operating in the insurance business process outsourcing market are Accenture plc, International Business Machines Corporation, Tata Consultancy Services Limited, Capgemini SE, Cognizant Technology Solutions Corporation, Infosys Limited, DXC Technology Company, HCL Technologies Limited, Atos SE, Wipro Limited, CGI Inc., Tech Mahindra Limited, Genpact Limited, Conduent Incorporated, Sutherland Global Services Inc., Mphasis Limited, WNS Limited, Flatworld Solutions Pvt. Ltd., EXL Service Holdings Inc., Mu Sigma Inc., Invensis Technologies Pvt. Ltd., Solartis LLC

North America was the largest region in the insurance business process outsourcing market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the insurance business process outsourcing market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the insurance business process outsourcing market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The insurance business process outsourcing market includes revenues earned by entities by providing services such as policy administration, claim processing, customer service, underwriting support, data entry, and document management. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Insurance Business Process Outsourcing Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on insurance business process outsourcing market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Where is the largest and fastest growing market for insurance business process outsourcing ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The insurance business process outsourcing market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.

Scope

Table of Contents

1. Executive Summary

2. Insurance Business Process Outsourcing Market Characteristics

3. Insurance Business Process Outsourcing Market Trends And Strategies

4. Insurance Business Process Outsourcing Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market

5. Global Insurance Business Process Outsourcing Growth Analysis And Strategic Analysis Framework

6. Insurance Business Process Outsourcing Market Segmentation

7. Insurance Business Process Outsourcing Market Regional And Country Analysis

8. Asia-Pacific Insurance Business Process Outsourcing Market

9. China Insurance Business Process Outsourcing Market

10. India Insurance Business Process Outsourcing Market

11. Japan Insurance Business Process Outsourcing Market

12. Australia Insurance Business Process Outsourcing Market

13. Indonesia Insurance Business Process Outsourcing Market

14. South Korea Insurance Business Process Outsourcing Market

15. Western Europe Insurance Business Process Outsourcing Market

16. UK Insurance Business Process Outsourcing Market

17. Germany Insurance Business Process Outsourcing Market

18. France Insurance Business Process Outsourcing Market

19. Italy Insurance Business Process Outsourcing Market

20. Spain Insurance Business Process Outsourcing Market

21. Eastern Europe Insurance Business Process Outsourcing Market

22. Russia Insurance Business Process Outsourcing Market

23. North America Insurance Business Process Outsourcing Market

24. USA Insurance Business Process Outsourcing Market

25. Canada Insurance Business Process Outsourcing Market

26. South America Insurance Business Process Outsourcing Market

27. Brazil Insurance Business Process Outsourcing Market

28. Middle East Insurance Business Process Outsourcing Market

29. Africa Insurance Business Process Outsourcing Market

30. Insurance Business Process Outsourcing Market Competitive Landscape And Company Profiles

31. Insurance Business Process Outsourcing Market Other Major And Innovative Companies

32. Global Insurance Business Process Outsourcing Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Insurance Business Process Outsourcing Market

34. Recent Developments In The Insurance Business Process Outsourcing Market

35. Insurance Business Process Outsourcing Market High Potential Countries, Segments and Strategies

36. Appendix

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