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세계의 미들오피스 BPO(Business Process Outsourcing) 서비스 시장 보고서(2025년)
Middleoffice Business Process Outsourcing (BPO) Service Global Market Report 2025
상품코드 : 1807850
리서치사 : The Business Research Company
발행일 : On Demand Report
페이지 정보 : 영문 250 Pages
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한글목차

미들오피스 BPO 서비스 시장 규모는 향후 수년간 안정적인 성장이 예상됩니다. 2029년 연평균 복합 성장률(CAGR) 4.8%로 211억 2,000만 달러로 성장할 것으로 예상됩니다. 예측기간의 성장 요인으로는 디지털 기술 도입과 효율화가 기업의 중요한 목표인 것, 비용 최적화에 대한 주목이 높아지고 있는 것, 기업의 핵심 비즈니스 기능에 대한 주목이 높아지고 있는 것, 금융 서비스와 투자 회사의 확대, 리스크 관리와 규제 보고 서비스 수요 등을 들 수 있습니다. 예측기간 세계 동향으로는 자동화와 인공지능 진보, 미들오피스 기능에서의 예측 분석을 위한 인공지능(AI)과 머신러닝(ML) 기술 통합, 세계 전개, 고객 중심 전략, 기술 진보 등을 들 수 있습니다.

향후 5년간 성장률 4.8%라고 하는 예측은 이 시장의 전회 예측으로부터 0.2% 소폭 감소를 반영하고 있습니다. 이 감소는 주로 미국과 다른 국가 간의 관세 영향 때문입니다. 관세 인상은 영국과 폴란드에서 개발된 포스트 트레이드 프로세싱 소프트웨어 및 리콘실리에이션 툴의 비용을 증가시키고 백오피스의 운영 비용을 올리면서 거래 처리를 지연시킬 수 있기 때문에 미국 투자 회사에 있어서 과제가 될 것 같습니다. 또한 상호관세와 무역의 긴장과 한계 증가로 인한 세계경제와 무역에 대한 악영향으로 인해 그 영향이 더욱 광범위해질 것으로 보입니다.

데이터 보안에 대한 수요가 증가함에 따라 미들오피스 BPO 서비스 시장의 성장이 이어질 것으로 예측됩니다. 데이터 보안은 기밀 정보를 무단 액세스, 공개, 변조 및 파괴로부터 보호하는 데 필수적인 요구 사항을 의미합니다. 데이터 양의 확대, 원격 근무 및 클라우드 도입으로의 이동, 사이버 위협의 상승, 프라이버시에 대한 기대 증가 등의 요인에 의해 견고한 데이터 보안 대책에 대한 수요가 높아지고 있습니다. BPO 서비스 제공업체는 민감한 정보를 안전하게 관리하고 처리하고 강력한 데이터 보안 정책과 모범 사례를 도입하여 고객의 요구 사항과 규제 기준을 준수하는 데 중요한 역할을 합니다. 또한 BPO 공급업체는 데이터 유출 방지(DLP) 솔루션을 사용하여 네트워크, 엔드포인트 및 클라우드 환경 전반의 데이터 흐름을 모니터링 및 제어하고 데이터 유출을 방지합니다. 예를 들어 미국에 본사를 둔 사이버 보안 조사 기관인 Cybercrime Magazine은 2022년 12월에 세계 사이버 보안 지출이 2021년과 2025년 사이에 1조 7,500억 달러 이상에 달할 것으로 예상된다고 보고했습니다. 결과적으로 데이터 보안과 개인 정보 보호에 대한 요구가 커짐에 따라 미들 오피스 BPO 서비스 시장의 성장에 박차를 가하고 있습니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향과 전략

제4장 시장 : 금리, 인플레이션, 지정학, 무역전쟁과 관세, 그리고 코로나 및 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오

제5장 세계의 성장 분석과 전략 분석 프레임워크

제6장 시장 세분화

제7장 지역별/국가별 분석

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도와 기업 프로파일

제31장 기타 주요 기업 및 혁신 기업

제32장 세계 시장 경쟁 벤치마킹과 대시보드

제33장 주요 인수합병(M&A)

제34장 최근 시장 동향

제35장 시장의 잠재력이 높은 국가, 부문, 전략

제36장 부록

SHW
영문 목차

영문목차

Middle office business process outsourcing (BPO) entails outsourcing a variety of operational and administrative tasks related to the middle office functions of financial institutions. The objective of middle office BPO services is to streamline operational procedures, enabling financial institutions to focus on their core capabilities while reducing costs and improving efficiency.

The primary categories of middle office business process outsourcing (BPO) services include portfolio management, trade management, and others. Insurance BPO involves outsourcing services to insurance companies for activities such as policy administration, claims processing, customer support, and offering underwriting support and risk assessment services for the middle-office operations of insurance companies. Different types of service offices encompass insurance business process outsourcing (BPO), banking business process outsourcing (BPO), government, knowledge process outsourcing services, and others, which find application across various sectors such as banking, financial services, and insurance (BFSI), manufacturing, healthcare and pharmaceuticals, and retail and consumer goods.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The sharp rise in U.S. tariffs and the ensuing trade tensions in spring 2025 are taking a toll on the professional services sector, especially within legal, consulting, architectural, and engineering fields. Increased duties on imported technology, software, office hardware, and digital infrastructure have pushed up operational costs for firms that rely on global systems and resources. Cross-border consulting engagements are experiencing delays and higher expenses due to elevated travel costs and limited access to international data and tools. Moreover, industries heavily impacted by tariffs such as manufacturing, construction, and logistics are reducing their reliance on outsourced services, dampening demand for professional support. In response, service providers are reassessing pricing models, strengthening ties with domestic vendors, and accelerating the adoption of AI and automation to maintain profitability and client satisfaction in an increasingly volatile environment.

The middleoffice BPO service market research report is one of a series of new reports from The Business Research Company that provides middleoffice BPO service market statistics, including middleoffice BPO service industry global market size, regional shares, competitors with a middleoffice BPO service market share, detailed middleoffice BPO service market segments, market trends and opportunities, and any further data you may need to thrive in the middleoffice BPO service industry. This middleoffice BPO service market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The middleoffice business process outsourcing (bpo) service market size has grown strongly in recent years. It will grow from $16.62 billion in 2024 to $17.5 billion in 2025 at a compound annual growth rate (CAGR) of 5.3%. The growth in the historic period can be attributed to growing emphasis on risk management is boosting the market growth, growing demand for specialized services, increasing demand for cost-effective outsourcing solutions, rising regulatory compliance requirements in various industries, increasing complexity of middle-office processes.

The middleoffice business process outsourcing (bpo) service market size is expected to see steady growth in the next few years. It will grow to $21.12 billion in 2029 at a compound annual growth rate (CAGR) of 4.8%. The growth in the forecast period can be attributed to incorporating digital technologies and gaining efficiency is a significant aim for companies, increasing focus on cost optimization, growing focus on core business functions among companies, expansion of financial services and investment firms, demand for risk management and regulatory reporting services. Major trends in the forecast period include advancements in automation and artificial intelligence, integration of artificial intelligence (AI) and machine learning (ML) technologies for predictive analytics in middle-office functions, global expansion, customer-centric strategies, technological advancements.

The forecast of 4.8% growth over the next five years reflects a modest reduction of 0.2% from the previous estimate for this market. This reduction is primarily due to the impact of tariffs between the US and other countries. Tariff escalations are likely to challenge U.S. investment firms by increasing expenses for post-trade processing software and reconciliation tools developed in the UK and Poland, potentially slowing transaction processing while raising back-office operational costs. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.

The increasing demand for data security is expected to drive the growth of the middle-office BPO service market in the future. Data security refers to the essential need to protect sensitive information from unauthorized access, disclosure, alteration, or destruction. The demand for robust data security measures is rising due to factors such as the expanding volume of data, the shift to remote work and cloud adoption, the rise of cyber threats, and growing privacy expectations. BPO service providers play a key role in securely managing and processing sensitive information, ensuring compliance with client requirements and regulatory standards by implementing strong data security policies and best practices. Additionally, BPO providers use data loss prevention (DLP) solutions to prevent data breaches, monitoring and controlling data flow across networks, endpoints, and cloud environments. For example, Cybercrime Magazine, a US-based cybersecurity research organization, reported in December 2022 that global cybersecurity spending is expected to exceed $1.75 trillion between 2021 and 2025. As a result, the increasing need for data security and privacy is fueling the growth of the middle-office BPO service market.

Leading companies in the middle-office BPO service market are actively engaging in strategic collaborations to gain a competitive advantage. BPO service providers partner with technology vendors to implement advanced tools and platforms for data processing, analytics, automation, and cybersecurity. These partnerships enable BPO firms to deliver innovative solutions and services to their clients, enhance operational efficiency, and stay ahead of industry developments. For instance, LiquidX Inc., a US-based financial technology solutions provider, teamed up with Broadridge Financial Solutions, a US-based corporate services and financial technology company, in January 2023 to launch InBlock TradeOps. This new tool caters to the back and middle offices in trade finance, offering a comprehensive solution for lending and investing in this multi-trillion-dollar credit asset class while addressing operational challenges. LiquidX leveraged Broadridge's global network to expand its customer base and facilitate connections between finance and treasury experts, asset management firms, banks, and corporate clients.

In September 2023, Continuum Global Solutions, a US-based customer care provider in the BPO industry, acquired Faneuil Inc. for an undisclosed sum. This strategic acquisition aims to bolster Continuum's position in the BPO industry and enhance its customer care services through a global network of contact centers. Faneuil Inc., a US-based provider of middle-office BPO services, offers various business process outsourcing solutions, including customer care and technical support, thereby complementing Continuum's expertise in customer care management for Fortune 500 clients.

Major companies operating in the middleoffice business process outsourcing (BPO) service market are Accenture PLC, International Business Machines Corporation, Hewlett Packard Enterprise Development LP, Tata Consultancy Services Limited, Capgemini SE, NTT DATA Group Corporation, Cognizant, Infosys Limited, ADP Inc., DXC Technology Company, IQVIA Holdings Inc., HCL Technologies Limited, State Street Corporation, Atos SE, Wipro Limited, CGI Inc., Tech Mahindra Limited, Concentrix Corporation, Sopra Steria Group SA, Genpact Limited, UST Global Inc., Conduent Inc., Capita plc, Sutherland Global Services Inc., Larsen & Toubro Infotech Limited, Firstsource Solutions Limited, Mphasis Limited, ExlService Holdings Inc., Mindtree Limited, WNS Global Services Inc., Hexaware Technologies Limited

North America was the largest region in the middleoffice business process outsourcing (BPO) service market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the middleoffice business process outsourcing (bpo) service market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the middleoffice business process outsourcing (bpo) service market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The middleoffice business process outsourcing (BPO) service market includes revenues earned by entities by providing services such as corporate actions processing, cash management and reconciliation, client servicing and reporting, technological solutions, and other. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Middleoffice Business Process Outsourcing (BPO) Service Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on middleoffice business process outsourcing (bpo) service market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Where is the largest and fastest growing market for middleoffice business process outsourcing (bpo) service ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The middleoffice business process outsourcing (bpo) service market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.

Scope

Table of Contents

1. Executive Summary

2. Middleoffice Business Process Outsourcing (BPO) Service Market Characteristics

3. Middleoffice Business Process Outsourcing (BPO) Service Market Trends And Strategies

4. Middleoffice Business Process Outsourcing (BPO) Service Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market

5. Global Middleoffice Business Process Outsourcing (BPO) Service Growth Analysis And Strategic Analysis Framework

6. Middleoffice Business Process Outsourcing (BPO) Service Market Segmentation

7. Middleoffice Business Process Outsourcing (BPO) Service Market Regional And Country Analysis

8. Asia-Pacific Middleoffice Business Process Outsourcing (BPO) Service Market

9. China Middleoffice Business Process Outsourcing (BPO) Service Market

10. India Middleoffice Business Process Outsourcing (BPO) Service Market

11. Japan Middleoffice Business Process Outsourcing (BPO) Service Market

12. Australia Middleoffice Business Process Outsourcing (BPO) Service Market

13. Indonesia Middleoffice Business Process Outsourcing (BPO) Service Market

14. South Korea Middleoffice Business Process Outsourcing (BPO) Service Market

15. Western Europe Middleoffice Business Process Outsourcing (BPO) Service Market

16. UK Middleoffice Business Process Outsourcing (BPO) Service Market

17. Germany Middleoffice Business Process Outsourcing (BPO) Service Market

18. France Middleoffice Business Process Outsourcing (BPO) Service Market

19. Italy Middleoffice Business Process Outsourcing (BPO) Service Market

20. Spain Middleoffice Business Process Outsourcing (BPO) Service Market

21. Eastern Europe Middleoffice Business Process Outsourcing (BPO) Service Market

22. Russia Middleoffice Business Process Outsourcing (BPO) Service Market

23. North America Middleoffice Business Process Outsourcing (BPO) Service Market

24. USA Middleoffice Business Process Outsourcing (BPO) Service Market

25. Canada Middleoffice Business Process Outsourcing (BPO) Service Market

26. South America Middleoffice Business Process Outsourcing (BPO) Service Market

27. Brazil Middleoffice Business Process Outsourcing (BPO) Service Market

28. Middle East Middleoffice Business Process Outsourcing (BPO) Service Market

29. Africa Middleoffice Business Process Outsourcing (BPO) Service Market

30. Middleoffice Business Process Outsourcing (BPO) Service Market Competitive Landscape And Company Profiles

31. Middleoffice Business Process Outsourcing (BPO) Service Market Other Major And Innovative Companies

32. Global Middleoffice Business Process Outsourcing (BPO) Service Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Middleoffice Business Process Outsourcing (BPO) Service Market

34. Recent Developments In The Middleoffice Business Process Outsourcing (BPO) Service Market

35. Middleoffice Business Process Outsourcing (BPO) Service Market High Potential Countries, Segments and Strategies

36. Appendix

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