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세계 공공 서비스 분야 인공지능(AI) 에이전트 시장 보고서(2025년)
Artificial Intelligence (AI) Agents In Public Service Global Market Report 2025
상품코드 : 1750911
리서치사 : The Business Research Company
발행일 : On Demand Report
페이지 정보 : 영문 175 Pages
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한글목차

공공 서비스 분야 인공지능(AI) 에이전트 시장 규모는 향후 수 년간 비약적인 성장이 전망될 예정입니다. 성장은 위기관리에서 AI 채용 증가, 개별화된 시민 서비스에 대한 수요 증가, 스마트 시티 구상 확대, AI 통합을 위한 사이버 보안 대책 강화, 데이터 기반 정책 수립 도구의 필요성 증가 등, 여러 요인에 의한 것으로 예측됩니다. 이 기간에 예상되는 주요 동향에는 개인화된 시민 서비스의 진전, 예측 분석에 의한 의사 결정의 개선, 일상 업무의 자동화, 스마트 시티 구상과의 통합, 자연 언어 처리에 의한 접근성의 향상, 데이터 보안 대책의 진전, 그리고 실시간 지원을 위한 AI 기반 챗봇 도입이 있습니다.

클라우드 컴퓨팅의 채택 확대가 공공 서비스 분야 인공지능(AI) 에이전트 시장 성장을 가속할 것으로 예측됩니다. 로컬 서버나 퍼스널 컴퓨터에 의존하는 것이 아니라 인터넷을 통해 제공하는 것입니다. 유연성을 통해 공공 서비스의 AI 에이전트는 확장 가능한 리소스에 액세스하고, 대규모 데이터 세트를 처리하고, 보다 높은 효율로 실시간 통찰력을 제공할 수 있습니다. Eurostat는 클라우드 컴퓨팅 서비스를 구매하는 기업의 비율이 2023년에는 2021년에 비해 4.2포인트 증가했다고 보고했습니다.

공공 서비스 분야 인공지능(AI) 에이전트 시장의 주요 기업은 프로세스 자동화, 의사결정 강화, 데이터 기반 통찰 제공, 시민과의 상호작용 개선 등을 목적으로 한 AI 탑재 에이전트 시스템 등의 기술적 진보에 주력하고 있습니다. AI 기반의 에이전트 솔루션은 인공지능을 활용하여 자율적으로 작업을 수행하고 데이터를 분석하고 의사 결정을 내리고 궁극적으로 효율성을 높이고 공공 서비스 제공을 최적화하는 첨단 시스템입니다. Genpact Ltd.는 서비스 제공의 재구성을 향한 시프트의 일환으로 에이전트 솔루션을 도입했습니다. 습득, 적응, 자율적인 의사결정을 가능하게 합니다. 젠팩트는 일반적인 AI 모델을 넘어, 분야에 특화된 에이전트 주도의 자율적인 서비스 제공을 통해, 혁신을 가속화해, 공공 서비스 업무의 정밀도를 향상시키는 것을 목표로 하고 있습니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향과 전략

제4장 시장 - 금리, 인플레이션, 지정학, 무역전쟁과 관세, 코로나 태와 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오

제5장 세계의 성장 분석과 전략 분석 프레임워크

제6장 시장 세분화

제7장 지역별/국가별 분석

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도와 기업 프로파일

제31장 기타 주요 기업 및 혁신 기업

제32장 세계 시장 경쟁 벤치마킹과 대시보드

제33장 주요 인수합병(M&A)

제34장 최근 시장 동향

제35장 시장의 잠재력이 높은 국가, 부문, 전략

제36장 부록

SHW
영문 목차

영문목차

Artificial intelligence (AI) agents in public service refer to AI systems designed to carry out tasks, offer assistance, or make decisions across various public sector areas, such as healthcare, transportation, education, and administrative services, all with the goal of improving efficiency and accessibility.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The main types of AI agents in public service include ready-to-deploy agents and build-your-own agents. Ready-to-deploy agents are pre-configured AI solutions that can be quickly integrated into public service operations. AI agents can function as either single-agent systems or multi-agent systems. These agents are applied in numerous sectors, including smart city infrastructure, traffic management, public transportation optimization, law enforcement, education, and other public service domains.

The artificial intelligence (AI) agents in public service market research report is one of a series of new reports from The Business Research Company that provides artificial intelligence (AI) agents in public service market statistics, including the artificial intelligence (AI) agents in public service industry global market size, regional shares, competitors with the artificial intelligence (AI) agents in public service market share, detailed artificial intelligence (AI) agents in public service market segments, market trends, and opportunities, and any further data you may need to thrive in the artificial intelligence (AI) agents in public service industry. This artificial intelligence (AI) agents in public service market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The artificial intelligence (AI) agents in public service market size has grown exponentially in recent years. It will grow from$1.20 billion in 2024 to $1.74 billion in 2025 at a compound annual growth rate (CAGR) of 45.1%. The growth during the historic period can be attributed to several factors, including the increasing digitalization of government services, a rising demand for data-driven decision-making, larger public sector budgets allocated for technology adoption, a heightened focus on citizen-centric solutions, and the growing need for efficiency in managing complex administrative processes.

The artificial intelligence (AI) agents in public service market size are expected to see exponential growth in the next few years. It will grow to$7.64 billion in 2029 at a compound annual growth rate (CAGR) of 44.9%. The growth during the forecast period can be attributed to several factors, including the increasing adoption of AI in crisis management, a rising demand for personalized citizen services, the expansion of smart city initiatives, enhanced cybersecurity measures for AI integration, and a growing need for data-driven policy-making tools. Major trends expected during this period include advancements in personalized citizen services, improved decision-making through predictive analytics, the automation of routine tasks, integration with smart city initiatives, better accessibility through natural language processing, advancements in data security measures, and the adoption of AI-powered chatbots for real-time assistance.

The growing adoption of cloud computing is expected to fuel the growth of the AI agents in public service market. Cloud computing involves delivering computing services, such as storage, processing power, databases, networking, software, and analytics, over the internet rather than relying on local servers or personal computers. The rise of cloud computing is driven by its scalability, allowing businesses to adjust resources based on demand without significant upfront investments. This flexibility enables AI agents in public service to access scalable resources, process large datasets, and deliver real-time insights with greater efficiency. For example, in December 2023, Eurostat, a Luxembourg-based government agency within the EU, reported that the proportion of enterprises purchasing cloud computing services increased by 4.2 percentage points in 2023 compared to 2021. This growing trend in cloud computing adoption is driving the expansion of the AI agents in public service market.

Leading companies in the AI agents in public service market are focusing on technological advancements such as AI-powered agentic systems to automate processes, enhance decision-making, provide data-driven insights, and improve interactions with citizens. An AI-powered agentic solution is a sophisticated system that uses artificial intelligence to autonomously perform tasks, analyze data, and make decisions, ultimately boosting efficiency and optimizing public service delivery. For instance, in February 2025, Genpact Ltd., a U.S.-based technology company, introduced agentic solutions as part of its shift to reimagine service delivery. These AI-powered solutions are trained with industry-specific semantic layers, allowing agents to learn, adapt, and make autonomous decisions based on real-world feedback. By moving beyond generic AI models, Genpact aims to accelerate innovation and improve precision in public service operations through domain-specific autonomous agent-led delivery.

In September 2024, Salesforce Inc., a U.S.-based software company, acquired Own Company Inc. for an undisclosed amount. This acquisition enhances Salesforce's data security offerings, enabling the secure and compliant management of critical customer data while unlocking advanced data insights. Own Company Inc. is a U.S.-based software company specializing in providing AI agents in public service.

Major players in the artificial intelligence (ai) agents in public service market are Alphabet Inc., Microsoft Corporation, Amazon Web Services Inc., Deloitte Touche Tohmatsu Limited, Intel Corporation, Accenture plc, International Business Machines Corporation, PricewaterhouseCoopers LLP, Oracle Corporation, KPMG International Limited, SAP SE, Salesforce Inc., Tata Consultancy Services Limited, NVIDIA Corporation, Capgemini SE, Cognizant Technology Solutions Corporation, Infosys Limited, Adobe Inc., DXC Technology Company, HCL Technologies Limited.

North America was the largest region in the artificial intelligence (AI) agents in public service market in 2024. The regions covered in artificial intelligence (AI) agents in public service report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the artificial intelligence (AI) agents in public service market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The artificial intelligence (AI) agents in public service market consists of revenues earned by entities by providing services such as automated document processing, healthcare and public safety monitoring, smart traffic and infrastructure management. the market value includes the value of related goods sold by the service provider or included within the service offering. The artificial intelligence (AI) agents in public service market also includes sales of chatbots and virtual assistants, fraud detection and risk assessment tools, predictive analytics solutions, Ai-powered surveillance and traffic management. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Artificial Intelligence (AI) Agents In Public Service Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on artificial intelligence (ai) agents in public service market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Where is the largest and fastest growing market for artificial intelligence (ai) agents in public service ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The artificial intelligence (ai) agents in public service market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

Scope

Table of Contents

1. Executive Summary

2. Artificial Intelligence (AI) Agents In Public Service Market Characteristics

3. Artificial Intelligence (AI) Agents In Public Service Market Trends And Strategies

4. Artificial Intelligence (AI) Agents In Public Service Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market

5. Global Artificial Intelligence (AI) Agents In Public Service Growth Analysis And Strategic Analysis Framework

6. Artificial Intelligence (AI) Agents In Public Service Market Segmentation

7. Artificial Intelligence (AI) Agents In Public Service Market Regional And Country Analysis

8. Asia-Pacific Artificial Intelligence (AI) Agents In Public Service Market

9. China Artificial Intelligence (AI) Agents In Public Service Market

10. India Artificial Intelligence (AI) Agents In Public Service Market

11. Japan Artificial Intelligence (AI) Agents In Public Service Market

12. Australia Artificial Intelligence (AI) Agents In Public Service Market

13. Indonesia Artificial Intelligence (AI) Agents In Public Service Market

14. South Korea Artificial Intelligence (AI) Agents In Public Service Market

15. Western Europe Artificial Intelligence (AI) Agents In Public Service Market

16. UK Artificial Intelligence (AI) Agents In Public Service Market

17. Germany Artificial Intelligence (AI) Agents In Public Service Market

18. France Artificial Intelligence (AI) Agents In Public Service Market

19. Italy Artificial Intelligence (AI) Agents In Public Service Market

20. Spain Artificial Intelligence (AI) Agents In Public Service Market

21. Eastern Europe Artificial Intelligence (AI) Agents In Public Service Market

22. Russia Artificial Intelligence (AI) Agents In Public Service Market

23. North America Artificial Intelligence (AI) Agents In Public Service Market

24. USA Artificial Intelligence (AI) Agents In Public Service Market

25. Canada Artificial Intelligence (AI) Agents In Public Service Market

26. South America Artificial Intelligence (AI) Agents In Public Service Market

27. Brazil Artificial Intelligence (AI) Agents In Public Service Market

28. Middle East Artificial Intelligence (AI) Agents In Public Service Market

29. Africa Artificial Intelligence (AI) Agents In Public Service Market

30. Artificial Intelligence (AI) Agents In Public Service Market Competitive Landscape And Company Profiles

31. Artificial Intelligence (AI) Agents In Public Service Market Other Major And Innovative Companies

32. Global Artificial Intelligence (AI) Agents In Public Service Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Artificial Intelligence (AI) Agents In Public Service Market

34. Recent Developments In The Artificial Intelligence (AI) Agents In Public Service Market

35. Artificial Intelligence (AI) Agents In Public Service Market High Potential Countries, Segments and Strategies

36. Appendix

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