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세계의 비즈니스 프로세스 아웃소싱(BPO)용 그린 아웃소싱 시장 보고서(2025년)
Green Outsourcing In Business Process Outsourcing (BPO) Global Market Report 2025
상품코드 : 1730884
리서치사 : The Business Research Company
발행일 : On Demand Report
페이지 정보 : 영문 175 Pages
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한글목차

세계의 비즈니스 프로세스 아웃소싱(BPO)용 그린 아웃소싱 시장 규모는 향후 몇년만에 급성장할 것으로 예측됩니다. 예측기간의 성장은 순환형 경제 도입, 고객 수요 증가, 환경 보고 기준의 상승, 세계의 기후 변화 협정, 그린 인증의 채용 확대가 원동력이 되고 있습니다.

환경 지속가능성의 중요성이 증가함에 따라 비즈니스 프로세스 아웃소싱(BPO)용 녹색 아웃소싱 시장의 성장을 이끌 것으로 예측됩니다. 기후 변화의 영향이 분명해짐에 따라 개인과 조직 모두 이산화탄소 배출량을 줄이고 지속 가능한 관행을 채택하여 환경을 보호하는 것이 중요하다는 것을 알고 있습니다. 비즈니스 프로세스 아웃소싱용 그린 아웃소싱은 에너지 소비를 줄이고 폐기물을 최소화하고 환경 친화적인 관행을 추진함으로써 환경 지속가능성을 지원합니다. 2023년 4월, Akepa Limited는 지속가능성을 고려한 소비자 비율이 2022년 18%에서 2023년 22%로 증가했다고 보고했으며, 그 결과 환경의 지속가능성을 중시하게 되어 비즈니스 프로세스 아웃소싱요용 그린 아웃소싱 시장의 성장을 뒷받침하고 있습니다.

비즈니스 프로세스 아웃소싱용 녹색 아웃소싱 시장의 주요 기업은 금융 서비스 워크플로우를 최적화하기 위해 자동화 솔루션과 같은 기술적 진보에 투자하고 있습니다. 2023년 7월, SMA Technologies는 금융 서비스 워크플로우를 강화하기 위해 회사의 OpCon 플랫폼에 RPA를 도입했습니다. OpCon RPA는 은행 및 신용 조합을 위한 산업별 통합 기능을 제공하며 Windows 및 웹 플랫폼에서 사용자 인터페이스별 워크플로우를 자동화하는 기능을 제공합니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향과 전략

제4장 시장 - 거시경제 시나리오 금리, 인플레이션, 지정학, 신형 코로나 바이러스 감염의 영향과 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오

제5장 세계의 성장 분석과 전략 분석 프레임워크

제6장 시장 세분화

제7장 지역별/국가별 분석

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도와 기업 프로파일

제31장 기타 주요 기업 및 혁신 기업

제32장 세계 시장 경쟁 벤치마킹과 대시보드

제33장 주요 인수합병(M&A)

제34장 최근 시장 동향

제35장 시장의 잠재력이 높은 국가, 부문, 전략

제36장 부록

JHS
영문 목차

영문목차

Green outsourcing in business process outsourcing (BPO) refers to the practice of outsourcing business functions to service providers that prioritize environmental sustainability and eco-friendly practices. This includes using energy-efficient technologies, reducing carbon footprints, promoting renewable resources, and implementing sustainable waste management processes. Such practices help businesses achieve their environmental goals while aligning with global trends in sustainability and corporate social responsibility.

The main services provided through green outsourcing in BPO include customer support, software services, human resource services, finance and accounting services, procurement outsourcing, and others. Customer support involves managing customer interactions, such as inquiries, complaints, and support requests, through various channels such as phone, email, or chat. The organizations utilizing these services range from small and medium enterprises to large corporations, with end-users spanning industries such as information technology and telecom, retail, healthcare, e-commerce, banking, financial services, insurance, automotive, and more.

The green outsourcing in business process outsourcing (BPO) market research report is one of a series of new reports from The Business Research Company that provides green outsourcing in business process outsourcing (BPO) market statistics, including green outsourcing in business process outsourcing (BPO) industry global market size, regional shares, competitors with a green outsourcing in business process outsourcing (BPO) market share, detailed green outsourcing in business process outsourcing (BPO) market segments, market trends and opportunities, and any further data you may need to thrive in the green outsourcing in business process outsourcing (BPO) industry. This green outsourcing in business process outsourcing (BPO) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The green outsourcing in business process outsourcing (BPO) market size has grown rapidly in recent years. It will grow from $13.91 billion in 2024 to $16.46 billion in 2025 at a compound annual growth rate (CAGR) of 18.3%. The growth observed in the historical period can be attributed to factors such as the increasing adoption of corporate social responsibility initiatives, a rising focus on green practices, growing demand for sustainable operations, globalization, and heightened public awareness.

The green outsourcing in business process outsourcing (BPO) market size is expected to see rapid growth in the next few years. It will grow to $31.85 billion in 2029 at a compound annual growth rate (CAGR) of 17.9%. The projected growth for the forecast period is driven by the implementation of a circular economy, increased client demand, a rise in environmental reporting standards, global climate agreements, and the growing adoption of green certifications. Key trends expected during this period include innovations in energy efficiency, the development of green technologies, advancements in renewable energy integration, the creation of sustainable supply chains, and the continued rise of green certifications.

The growing emphasis on environmental sustainability is expected to drive the growth of the green outsourcing in business process outsourcing (BPO) market. Environmental sustainability involves the responsible use of natural resources to meet current needs while ensuring their availability for future generations. This increased focus on sustainability is driven by heightened awareness of climate change and a rising consumer demand for eco-friendly practices. As the effects of climate change become more apparent, both individuals and organizations recognize the importance of reducing their carbon footprints and adopting sustainable practices to protect the environment. Green outsourcing in BPO supports environmental sustainability by reducing energy consumption, minimizing waste, and promoting eco-friendly practices. For example, in April 2023, Akepa Limited, a UK-based sustainable marketing company, reported that the percentage of sustainability-conscious consumers increased from 18% in 2022 to 22% in 2023. As a result, the growing emphasis on environmental sustainability is fueling the growth of the green outsourcing in BPO market.

Leading companies in the green outsourcing BPO market are investing in technological advancements, such as automation solutions, to optimize financial services workflows. Automation technologies such as robotic process automation (RPA) and AI-driven tools help streamline tasks with minimal human intervention, improving efficiency and reducing errors. For instance, in July 2023, SMA Technologies, a US-based software company, introduced RPA to its OpCon platform to enhance financial services workflows. OpCon RPA offers features that automate user interface-specific workflows on Windows and web platforms, with industry-specific integrations for banks and credit unions. This automation boosts operational efficiency, ensures accuracy and compliance, and minimizes errors, allowing staff to focus on more strategic tasks.

In June 2023, Accenture plc, an Ireland-based professional services company, acquired Green Domus for an undisclosed amount. This acquisition is designed to enhance Accenture's sustainability services, with Green Domus' expertise in decarbonization strategies and over two decades of experience helping clients design and implement sustainability initiatives. Green Domus, based in Brazil, specializes in measurable decarbonization strategies, further strengthening Accenture's ability to support sustainability and decarbonization efforts.

Major players in the green outsourcing in business process outsourcing (bpo) market are Accenture plc, International Business Machines Corporation (IBM), Tata Consultancy Services (TCS), Capgemini SE, Cognizant Technology Solutions Corporation, DXC Technology, HCL Technologies, Wipro Limited, Teleperformance, Sutherland, Concentrix Corporation, Maxicus, Genpact Ltd., Conduent Inc., TTEC Holdings Inc., Birlasoft, Qualfon, Atento, EXL Service, Enshored, Cyfuture India Pvt. Ltd., Alorica.

North America was the largest region in the green outsourcing in business process outsourcing (BPO) market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in green outsourcing in business process outsourcing (BPO) report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the green outsourcing in business process outsourcing (BPO) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The green outsourcing in business process outsourcing (BPO) market includes revenues earned by entities such as consulting and sustainability firms, cloud service providers, and renewable energy providers. The market value consists of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Green Outsourcing In Business Process Outsourcing (BPO) Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on green outsourcing in business process outsourcing (bpo) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Where is the largest and fastest growing market for green outsourcing in business process outsourcing (bpo) ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The green outsourcing in business process outsourcing (bpo) market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

Scope

Table of Contents

1. Executive Summary

2. Green Outsourcing In Business Process Outsourcing (BPO) Market Characteristics

3. Green Outsourcing In Business Process Outsourcing (BPO) Market Trends And Strategies

4. Green Outsourcing In Business Process Outsourcing (BPO) Market - Macro Economic Scenario Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics And Covid And Recovery On The Market

5. Global Green Outsourcing In Business Process Outsourcing (BPO) Growth Analysis And Strategic Analysis Framework

6. Green Outsourcing In Business Process Outsourcing (BPO) Market Segmentation

7. Green Outsourcing In Business Process Outsourcing (BPO) Market Regional And Country Analysis

8. Asia-Pacific Green Outsourcing In Business Process Outsourcing (BPO) Market

9. China Green Outsourcing In Business Process Outsourcing (BPO) Market

10. India Green Outsourcing In Business Process Outsourcing (BPO) Market

11. Japan Green Outsourcing In Business Process Outsourcing (BPO) Market

12. Australia Green Outsourcing In Business Process Outsourcing (BPO) Market

13. Indonesia Green Outsourcing In Business Process Outsourcing (BPO) Market

14. South Korea Green Outsourcing In Business Process Outsourcing (BPO) Market

15. Western Europe Green Outsourcing In Business Process Outsourcing (BPO) Market

16. UK Green Outsourcing In Business Process Outsourcing (BPO) Market

17. Germany Green Outsourcing In Business Process Outsourcing (BPO) Market

18. France Green Outsourcing In Business Process Outsourcing (BPO) Market

19. Italy Green Outsourcing In Business Process Outsourcing (BPO) Market

20. Spain Green Outsourcing In Business Process Outsourcing (BPO) Market

21. Eastern Europe Green Outsourcing In Business Process Outsourcing (BPO) Market

22. Russia Green Outsourcing In Business Process Outsourcing (BPO) Market

23. North America Green Outsourcing In Business Process Outsourcing (BPO) Market

24. USA Green Outsourcing In Business Process Outsourcing (BPO) Market

25. Canada Green Outsourcing In Business Process Outsourcing (BPO) Market

26. South America Green Outsourcing In Business Process Outsourcing (BPO) Market

27. Brazil Green Outsourcing In Business Process Outsourcing (BPO) Market

28. Middle East Green Outsourcing In Business Process Outsourcing (BPO) Market

29. Africa Green Outsourcing In Business Process Outsourcing (BPO) Market

30. Green Outsourcing In Business Process Outsourcing (BPO) Market Competitive Landscape And Company Profiles

31. Green Outsourcing In Business Process Outsourcing (BPO) Market Other Major And Innovative Companies

32. Global Green Outsourcing In Business Process Outsourcing (BPO) Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Green Outsourcing In Business Process Outsourcing (BPO) Market

34. Recent Developments In The Green Outsourcing In Business Process Outsourcing (BPO) Market

35. Green Outsourcing In Business Process Outsourcing (BPO) Market High Potential Countries, Segments and Strategies

36. Appendix

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