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세계의 미들오피스 비즈니스 프로세스 아웃소싱(BPO) 서비스 시장 보고서(2025년)
Middleoffice Business Process Outsourcing (BPO) Service Global Market Report 2025
상품코드 : 1693282
리서치사 : The Business Research Company
발행일 : On Demand Report
페이지 정보 : 영문 200 Pages
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한글목차

미들오피스 비즈니스 프로세스 아웃소싱(BPO) 서비스 시장 규모는 향후 몇 년 동안 강력한 성장세를 보이며 2029년까지 5.0%의 연평균 성장률(CAGR)로 214억 6,000만 달러에 달할 것으로 예상됩니다. 예측 기간 동안의 성장은 디지털 기술 도입과 효율성이 기업의 중요한 목표, 비용 최적화에 대한 관심 증가, 기업의 핵심 비즈니스 기능에 대한 관심 증가, 금융 서비스 및 투자 회사의 확장, 위험 관리 및 규제 보고 서비스에 대한 수요 증가 등에 기인합니다. 예측 기간의 세계 동향으로는 자동화 및 인공지능의 발전, 미들오피스 기능에서 예측 분석을 위한 인공지능(AI)과 머신러닝(ML) 기술의 통합, 세계 진출, 고객 중심 전략, 기술 발전 등을 꼽았습니다.

데이터 보안에 대한 수요 증가가 향후 미들오피스 BPO 서비스 시장의 성장을 견인할 것으로 예상됩니다. 데이터 보안은 기밀 정보를 무단 접근, 공개, 변조, 파괴로부터 보호하는 데 필수적인 것을 말합니다. 데이터 양의 증가, 원격 근무 및 클라우드 도입, 사이버 위협의 증가, 프라이버시에 대한 기대치 상승 등의 요인으로 인해 데이터 보안에 대한 수요가 증가하고 있으며, BPO 서비스 제공업체는 기밀 정보를 안전하게 관리 및 처리하고, 강력한 데이터 보안 정책 및 모범 사례를 수립해야 합니다. 보안 정책 및 모범 사례를 도입하여 고객의 요구사항과 규제 표준을 준수하는 데 중요한 역할을 하고 있습니다. 또한, BPO 제공업체들은 데이터 유출 방지(DLP) 솔루션을 사용하여 네트워크, 엔드포인트, 클라우드 환경 전반의 데이터 흐름을 모니터링하고 제어하여 데이터 유출을 방지하고 있습니다. 예를 들어, 미국에 본사를 둔 사이버 보안 조사 기관인 Cybercrime Magazine은 2022년 12월, 2021년부터 2025년까지 전 세계 사이버 보안 지출이 1조 7,500억 달러가 넘을 것으로 예상한다고 보고했습니다. 이에 따라 데이터 보안과 프라이버시 보호에 대한 요구가 높아지면서 미들오피스 BPO 서비스 시장의 성장에 박차를 가하고 있습니다.

미들오피스 BPO 서비스 시장의 주요 기업들은 경쟁 우위를 확보하기 위해 전략적 제휴를 적극적으로 추진하고 있으며, BPO 서비스 제공업체들은 기술 벤더와 제휴하여 데이터 처리, 분석, 자동화, 사이버 보안을 위한 첨단 도구와 플랫폼을 도입하고 있습니다. 도입하고 있습니다. 이러한 제휴를 통해 BPO 기업은 고객에게 혁신적인 솔루션과 서비스를 제공하고, 업무 효율성을 높이며, 업계의 발전 추세를 앞서 나갈 수 있습니다. 예를 들어, 미국의 금융 기술 솔루션 제공업체인 LiquidX Inc.는 2023년 1월 미국의 기업 서비스 및 금융 기술 기업인 Broadridge Financial Solutions와 파트너십을 맺고 InBlock TradeOps를 발표했습니다. 이 새로운 도구는 무역 금융의 백오피스 및 미들오피스에 대응하여 수조 달러 규모의 신용 자산군에 대한 대출 및 투자를 위한 종합적인 솔루션을 제공하는 동시에 업무상의 문제를 해결할 수 있도록 지원합니다. 금융 및 재무 전문가, 자산운용사, 은행, 기업 고객 간의 연결을 촉진하고 고객 기반을 확대했습니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향과 전략

제4장 시장 - 금리, 인플레이션, 지정학, 코로나, 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오

제5장 세계의 성장 분석과 전략 분석 프레임워크

제6장 시장 세분화

제7장 지역별·국가별 분석

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도와 기업 개요

제31장 기타 주요 기업과 혁신적 기업

제32장 세계의 시장 경쟁 벤치마킹과 대시보드

제33장 주요 인수합병

제34장 최근의 시장 동향

제35장 시장 잠재력이 높은 국가, 부문, 전략

제36장 부록

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영문 목차

영문목차

Middle office business process outsourcing (BPO) entails outsourcing a variety of operational and administrative tasks related to the middle office functions of financial institutions. The objective of middle office BPO services is to streamline operational procedures, enabling financial institutions to focus on their core capabilities while reducing costs and improving efficiency.

The primary categories of middle office business process outsourcing (BPO) services include portfolio management, trade management, and others. Insurance BPO involves outsourcing services to insurance companies for activities such as policy administration, claims processing, customer support, and offering underwriting support and risk assessment services for the middle-office operations of insurance companies. Different types of service offices encompass insurance business process outsourcing (BPO), banking business process outsourcing (BPO), government, knowledge process outsourcing services, and others, which find application across various sectors such as banking, financial services, and insurance (BFSI), manufacturing, healthcare and pharmaceuticals, and retail and consumer goods.

The middleoffice BPO service market research report is one of a series of new reports from The Business Research Company that provides middleoffice BPO service market statistics, including middleoffice BPO service industry global market size, regional shares, competitors with a middleoffice BPO service market share, detailed middleoffice BPO service market segments, market trends and opportunities, and any further data you may need to thrive in the middleoffice BPO service industry. This middleoffice BPO service market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The middleoffice business process outsourcing (BPO) service market size has grown strongly in recent years. It will grow from $16.62 billion in 2024 to $17.64 billion in 2025 at a compound annual growth rate (CAGR) of 6.2%. The growth in the historic period can be attributed to growing emphasis on risk management is boosting the market growth, growing demand for specialized services, increasing demand for cost-effective outsourcing solutions, rising regulatory compliance requirements in various industries, increasing complexity of middle-office processes.

The middleoffice business process outsourcing (BPO) service market size is expected to see strong growth in the next few years. It will grow to $21.46 billion in 2029 at a compound annual growth rate (CAGR) of 5.0%. The growth in the forecast period can be attributed to incorporating digital technologies and gaining efficiency is a significant aim for companies, increasing focus on cost optimization, growing focus on core business functions among companies, expansion of financial services and investment firms, demand for risk management and regulatory reporting services. Major trends in the forecast period include advancements in automation and artificial intelligence, integration of artificial intelligence (AI) and machine learning (ML) technologies for predictive analytics in middle-office functions, global expansion, customer-centric strategies, technological advancements.

The increasing demand for data security is expected to drive the growth of the middle-office BPO service market in the future. Data security refers to the essential need to protect sensitive information from unauthorized access, disclosure, alteration, or destruction. The demand for robust data security measures is rising due to factors such as the expanding volume of data, the shift to remote work and cloud adoption, the rise of cyber threats, and growing privacy expectations. BPO service providers play a key role in securely managing and processing sensitive information, ensuring compliance with client requirements and regulatory standards by implementing strong data security policies and best practices. Additionally, BPO providers use data loss prevention (DLP) solutions to prevent data breaches, monitoring and controlling data flow across networks, endpoints, and cloud environments. For example, Cybercrime Magazine, a US-based cybersecurity research organization, reported in December 2022 that global cybersecurity spending is expected to exceed $1.75 trillion between 2021 and 2025. As a result, the increasing need for data security and privacy is fueling the growth of the middle-office BPO service market.

Leading companies in the middle-office BPO service market are actively engaging in strategic collaborations to gain a competitive advantage. BPO service providers partner with technology vendors to implement advanced tools and platforms for data processing, analytics, automation, and cybersecurity. These partnerships enable BPO firms to deliver innovative solutions and services to their clients, enhance operational efficiency, and stay ahead of industry developments. For instance, LiquidX Inc., a US-based financial technology solutions provider, teamed up with Broadridge Financial Solutions, a US-based corporate services and financial technology company, in January 2023 to launch InBlock TradeOps. This new tool caters to the back and middle offices in trade finance, offering a comprehensive solution for lending and investing in this multi-trillion-dollar credit asset class while addressing operational challenges. LiquidX leveraged Broadridge's global network to expand its customer base and facilitate connections between finance and treasury experts, asset management firms, banks, and corporate clients.

In September 2023, Continuum Global Solutions, a US-based customer care provider in the BPO industry, acquired Faneuil Inc. for an undisclosed sum. This strategic acquisition aims to bolster Continuum's position in the BPO industry and enhance its customer care services through a global network of contact centers. Faneuil Inc., a US-based provider of middle-office BPO services, offers various business process outsourcing solutions, including customer care and technical support, thereby complementing Continuum's expertise in customer care management for Fortune 500 clients.

Major companies operating in the middleoffice business process outsourcing (BPO) service market are Accenture PLC, International Business Machines Corporation, Hewlett Packard Enterprise Development LP, Tata Consultancy Services Limited, Capgemini SE, NTT DATA Group Corporation, Cognizant, Infosys Limited, ADP Inc., DXC Technology Company, IQVIA Holdings Inc., HCL Technologies Limited, State Street Corporation, Atos SE, Wipro Limited, CGI Inc., Tech Mahindra Limited, Concentrix Corporation, Sopra Steria Group SA, Genpact Limited, UST Global Inc., Conduent Inc., Capita plc, Sutherland Global Services Inc., Larsen & Toubro Infotech Limited, Firstsource Solutions Limited, Mphasis Limited, ExlService Holdings Inc., Mindtree Limited, WNS Global Services Inc., Hexaware Technologies Limited

North America was the largest region in the middleoffice business process outsourcing (BPO) service market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the middleoffice business process outsourcing (bpo) service market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the middleoffice business process outsourcing (bpo) service market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The middleoffice business process outsourcing (BPO) service market includes revenues earned by entities by providing services such as corporate actions processing, cash management and reconciliation, client servicing and reporting, technological solutions, and other. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Middleoffice Business Process Outsourcing (BPO) Service Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on middleoffice business process outsourcing (bpo) service market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Where is the largest and fastest growing market for middleoffice business process outsourcing (bpo) service ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The middleoffice business process outsourcing (bpo) service market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

Scope

Table of Contents

1. Executive Summary

2. Middleoffice Business Process Outsourcing (BPO) Service Market Characteristics

3. Middleoffice Business Process Outsourcing (BPO) Service Market Trends And Strategies

4. Middleoffice Business Process Outsourcing (BPO) Service Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market

5. Global Middleoffice Business Process Outsourcing (BPO) Service Growth Analysis And Strategic Analysis Framework

6. Middleoffice Business Process Outsourcing (BPO) Service Market Segmentation

7. Middleoffice Business Process Outsourcing (BPO) Service Market Regional And Country Analysis

8. Asia-Pacific Middleoffice Business Process Outsourcing (BPO) Service Market

9. China Middleoffice Business Process Outsourcing (BPO) Service Market

10. India Middleoffice Business Process Outsourcing (BPO) Service Market

11. Japan Middleoffice Business Process Outsourcing (BPO) Service Market

12. Australia Middleoffice Business Process Outsourcing (BPO) Service Market

13. Indonesia Middleoffice Business Process Outsourcing (BPO) Service Market

14. South Korea Middleoffice Business Process Outsourcing (BPO) Service Market

15. Western Europe Middleoffice Business Process Outsourcing (BPO) Service Market

16. UK Middleoffice Business Process Outsourcing (BPO) Service Market

17. Germany Middleoffice Business Process Outsourcing (BPO) Service Market

18. France Middleoffice Business Process Outsourcing (BPO) Service Market

19. Italy Middleoffice Business Process Outsourcing (BPO) Service Market

20. Spain Middleoffice Business Process Outsourcing (BPO) Service Market

21. Eastern Europe Middleoffice Business Process Outsourcing (BPO) Service Market

22. Russia Middleoffice Business Process Outsourcing (BPO) Service Market

23. North America Middleoffice Business Process Outsourcing (BPO) Service Market

24. USA Middleoffice Business Process Outsourcing (BPO) Service Market

25. Canada Middleoffice Business Process Outsourcing (BPO) Service Market

26. South America Middleoffice Business Process Outsourcing (BPO) Service Market

27. Brazil Middleoffice Business Process Outsourcing (BPO) Service Market

28. Middle East Middleoffice Business Process Outsourcing (BPO) Service Market

29. Africa Middleoffice Business Process Outsourcing (BPO) Service Market

30. Middleoffice Business Process Outsourcing (BPO) Service Market Competitive Landscape And Company Profiles

31. Middleoffice Business Process Outsourcing (BPO) Service Market Other Major And Innovative Companies

32. Global Middleoffice Business Process Outsourcing (BPO) Service Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Middleoffice Business Process Outsourcing (BPO) Service Market

34. Recent Developments In The Middleoffice Business Process Outsourcing (BPO) Service Market

35. Middleoffice Business Process Outsourcing (BPO) Service Market High Potential Countries, Segments and Strategies

36. Appendix

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