Conference call services offer a versatile platform for individuals or groups to conduct meetings, discussions, or presentations remotely, leveraging phone or internet connectivity. They facilitate seamless remote collaboration among team members, clients, partners, and stakeholders, transcending geographical barriers and enabling efficient communication and collaboration for teamwork and project management.
The primary types of conference call services include on-premise, cloud-based, and managed solutions. On-premise conference call services entail conferencing solutions installed, deployed, and managed within an organization's own infrastructure or data center. Various conferencing formats, such as audio or teleconferencing, video conferencing, and others, cater to the diverse needs of end-users spanning corporate enterprises, healthcare, government and defense, education, media and entertainment, among others.
The conference call services market research report is one of a series of new reports from The Business Research Company that provides conference call services market statistics, including conference call services industry global market size, regional shares, competitors with a conference call services market share, detailed conference call services market segments, market trends and opportunities, and any further data you may need to thrive in the conference call services industry. This conference call services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.
The conference call services market size has grown strongly in recent years. It will grow from $10.55 billion in 2024 to $11.3 billion in 2025 at a compound annual growth rate (CAGR) of 7.1%. The growth in the historic period can be attributed to the increased remote work, rise in the globalization, integration with collaboration platforms, focus on user experience, increased business continuity planning.
The conference call services market size is expected to see strong growth in the next few years. It will grow to $14.71 billion in 2029 at a compound annual growth rate (CAGR) of 6.8%. The growth in the forecast period can be attributed to the increasing globalization of business operations, increasing cost reduction and efficiency, the rise of virtual events and webinars, demand for hybrid meeting solutions, and increasing prevalence of distributed teams. Major trends in the forecast period include convergence of technologies, advancements in telecommunications technology, video conferencing solutions, audio and video communication, development of AI-driven capabilities, and remote communication tools.
The increasing need for seamless communication is anticipated to be a driving force behind the expansion of the conference call services market in the foreseeable future. Seamless communication, characterized by smooth and uninterrupted information exchange, is becoming increasingly essential due to various factors such as remote work, real-time collaboration, data security, and privacy concerns. The surge in remote work, in particular, has spurred demand for efficient communication tools like conference call services, facilitating team connectivity and collaboration from any location. These services offer flexibility, enabling participants to join meetings from various devices and accommodating different schedules and time zones for enhanced collaboration. For example, in 2024, as reported by Project.co, a US-based project management software company, the percentage of individuals primarily utilizing project management tools for client communication increased from 11% in 2023 to 19% in 2024. Hence, the increasing need for smooth communication propels the conference call services market forward.
Prominent players in the conference call services sector are directing their efforts towards harnessing advanced algorithms and machine learning methodologies, such as real-time communications, to overcome common obstacles and facilitate seamless interaction among participants. Real-time communications entail the instantaneous exchange of information among individuals or groups situated in disparate locations, enabling immediate interaction and feedback. For instance, in October 2023, Cisco Systems Inc., a leading US-based technology company, unveiled the Webex AI Assistant for its Webex platform during the WebexOne conference. This strategic initiative aims to bolster productivity and user experience in hybrid work environments by leveraging AI capabilities for real-time translation, transcription, noise reduction, and mitigation of network connectivity issues. The Webex AI Assistant incorporates features such as automatic customer satisfaction (CSAT) scoring and topic analytics, providing businesses with personalized service experiences and enhancing accessibility by offering real-time transcription, automated closed captioning, and post-meeting transcripts, thereby catering to individuals who are deaf or hard of hearing.
In March 2022, Hewlett-Packard Development Company, a leading US technology firm, completed the acquisition of Poly for approximately $3.3 billion. This strategic move is geared towards bolstering HP's hybrid work offerings, particularly in the realms of headsets and videoconferencing technology, to address the increasing demand for remote collaboration solutions. Poly, based in the US, specializes in developing comprehensive video conferencing solutions encompassing audio, content sharing, and high-quality video capabilities.
Major companies operating in the conference call services market report are Google LLC; Microsoft Corporation; Verizon Communications Inc.; AT&T Inc.; Huawei Technologies Co. Ltd.; Cisco Systems Inc.; Adobe Systems Incorporated; Logitech; Zoom Video Communications Inc.; Citrix Systems Inc.; Avaya LLC; Genesys Cloud Services Inc.; Mitel Networks Corporation; Alcatel-Lucent Enterprise Inc; BT Conferencing Inc.; Zoho Corporation Pvt. Ltd.; GoTo; RingCentral Inc.; Premiere Global Services Inc. (PGi); DIALPAD INC.; Nextiva; BlueJeans Network LLC; Zip Conferencing; bSimplify
North America was the largest region in the conference call services market in 2024. The regions covered in the conference call services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
The countries covered in the conference call services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
The conference call services market consists of revenues earned by entities by providing services such as audio conferencing, video conferencing, recording, participant management, security features, and customer support. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
Conference Call Services Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on conference call services market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
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Where is the largest and fastest growing market for conference call services ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The conference call services market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
The market characteristics section of the report defines and explains the market.
The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
The forecasts are made after considering the major factors currently impacting the market. These include:
The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.
Market segmentations break down the market into sub markets.
The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Scope
Markets Covered:1) By Call Service Type: On-Premise; Cloud-Based; Managed Conference Call Services
2) By Conferencing Type: Audio Or Teleconferencing; Video Conferencing; Other Types
3) By End User: Corporate Enterprises; Healthcare; Government And Defense; Education; Media And Entertainment; Other End Users
Subsegments:
1) By On-Premise: On-Premise Audio Conference Calls; On-Premise Video Conference Calls; On-Premise Web Conference Calls
2) By Cloud-Based: Cloud-Based Audio Conference Calls; Cloud-Based Video Conference Calls; Cloud-Based Web Conference Calls
3) By Managed Conference Call Services: Managed Audio Conference Calls; Managed Video Conference Calls; Managed Web Conference Calls
Companies Mentioned: Google LLC; Microsoft Corporation; Verizon Communications Inc.; AT&T Inc.; Huawei Technologies Co. Ltd.
3. Conference Call Services Market Trends And Strategies
4. Conference Call Services Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market
5. Global Conference Call Services Growth Analysis And Strategic Analysis Framework
5.1. Global Conference Call Services PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
5.2. Analysis Of End Use Industries
5.3. Global Conference Call Services Market Growth Rate Analysis
5.4. Global Conference Call Services Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
5.5. Global Conference Call Services Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
5.6. Global Conference Call Services Total Addressable Market (TAM)
6. Conference Call Services Market Segmentation
6.1. Global Conference Call Services Market, Segmentation By Call Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
On-Premise
Cloud-Based
Managed Conference Call Services
6.2. Global Conference Call Services Market, Segmentation By Conferencing Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Audio Or Teleconferencing
Video Conferencing
Other Types
6.3. Global Conference Call Services Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Corporate Enterprises
Healthcare
Government And Defense
Education
Media And Entertainment
Other End Users
6.4. Global Conference Call Services Market, Sub-Segmentation Of On-Premise, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
On-Premise Audio Conference Calls
On-Premise Video Conference Calls
On-Premise Web Conference Calls
6.5. Global Conference Call Services Market, Sub-Segmentation Of Cloud-Based, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Cloud-Based Audio Conference Calls
Cloud-Based Video Conference Calls
Cloud-Based Web Conference Calls
6.6. Global Conference Call Services Market, Sub-Segmentation Of Managed Conference Call Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Managed Audio Conference Calls
Managed Video Conference Calls
Managed Web Conference Calls
7. Conference Call Services Market Regional And Country Analysis
7.1. Global Conference Call Services Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
7.2. Global Conference Call Services Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Conference Call Services Market, Segmentation By Call Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.3. Asia-Pacific Conference Call Services Market, Segmentation By Conferencing Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.4. Asia-Pacific Conference Call Services Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
9. China Conference Call Services Market
9.1. China Conference Call Services Market Overview
9.2. China Conference Call Services Market, Segmentation By Call Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.3. China Conference Call Services Market, Segmentation By Conferencing Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.4. China Conference Call Services Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
10. India Conference Call Services Market
10.1. India Conference Call Services Market, Segmentation By Call Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.2. India Conference Call Services Market, Segmentation By Conferencing Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.3. India Conference Call Services Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11. Japan Conference Call Services Market
11.1. Japan Conference Call Services Market Overview
11.2. Japan Conference Call Services Market, Segmentation By Call Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.3. Japan Conference Call Services Market, Segmentation By Conferencing Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.4. Japan Conference Call Services Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12. Australia Conference Call Services Market
12.1. Australia Conference Call Services Market, Segmentation By Call Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.2. Australia Conference Call Services Market, Segmentation By Conferencing Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.3. Australia Conference Call Services Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13. Indonesia Conference Call Services Market
13.1. Indonesia Conference Call Services Market, Segmentation By Call Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.2. Indonesia Conference Call Services Market, Segmentation By Conferencing Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.3. Indonesia Conference Call Services Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14. South Korea Conference Call Services Market
14.1. South Korea Conference Call Services Market Overview
14.2. South Korea Conference Call Services Market, Segmentation By Call Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.3. South Korea Conference Call Services Market, Segmentation By Conferencing Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.4. South Korea Conference Call Services Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15. Western Europe Conference Call Services Market
15.1. Western Europe Conference Call Services Market Overview
15.2. Western Europe Conference Call Services Market, Segmentation By Call Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.3. Western Europe Conference Call Services Market, Segmentation By Conferencing Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.4. Western Europe Conference Call Services Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16. UK Conference Call Services Market
16.1. UK Conference Call Services Market, Segmentation By Call Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.2. UK Conference Call Services Market, Segmentation By Conferencing Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.3. UK Conference Call Services Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17. Germany Conference Call Services Market
17.1. Germany Conference Call Services Market, Segmentation By Call Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.2. Germany Conference Call Services Market, Segmentation By Conferencing Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.3. Germany Conference Call Services Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18. France Conference Call Services Market
18.1. France Conference Call Services Market, Segmentation By Call Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.2. France Conference Call Services Market, Segmentation By Conferencing Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.3. France Conference Call Services Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19. Italy Conference Call Services Market
19.1. Italy Conference Call Services Market, Segmentation By Call Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.2. Italy Conference Call Services Market, Segmentation By Conferencing Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.3. Italy Conference Call Services Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20. Spain Conference Call Services Market
20.1. Spain Conference Call Services Market, Segmentation By Call Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.2. Spain Conference Call Services Market, Segmentation By Conferencing Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.3. Spain Conference Call Services Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21. Eastern Europe Conference Call Services Market
21.1. Eastern Europe Conference Call Services Market Overview
21.2. Eastern Europe Conference Call Services Market, Segmentation By Call Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.3. Eastern Europe Conference Call Services Market, Segmentation By Conferencing Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.4. Eastern Europe Conference Call Services Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22. Russia Conference Call Services Market
22.1. Russia Conference Call Services Market, Segmentation By Call Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.2. Russia Conference Call Services Market, Segmentation By Conferencing Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.3. Russia Conference Call Services Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23. North America Conference Call Services Market
23.1. North America Conference Call Services Market Overview
23.2. North America Conference Call Services Market, Segmentation By Call Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.3. North America Conference Call Services Market, Segmentation By Conferencing Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.4. North America Conference Call Services Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24. USA Conference Call Services Market
24.1. USA Conference Call Services Market Overview
24.2. USA Conference Call Services Market, Segmentation By Call Service Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.3. USA Conference Call Services Market, Segmentation By Conferencing Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.4. USA Conference Call Services Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion