콜센터 AI 시장 규모는 향후 몇 년동안 비약적인 성장세를 보이며 2029년까지 27.8%의 연평균 복합 성장률(CAGR)로 87억 1,000만 달러 규모로 성장할 것으로 예상됩니다. 예측 기간 동안의 성장은 고객과의 대화 개인화, 감정 분석 강화, 접근성 기능의 중요성, 고객과의 커뮤니케이션 선호도 변화, 멀티채널 지원 등에 기인합니다. 예측 기간의 주요 동향으로는 가상 비서 및 챗봇의 채택 확대, 자연어 처리를 위한 대화형 AI, 인증을 위한 음성 생체 인식, 지속적인 학습 및 적응성, 통화 분석 및 보고 강화, CRM 시스템과의 통합 등이 있습니다.
AI 기반 지능형 가상 비서 및 챗봇에 대한 수요가 증가하면서 콜센터 AI 시장의 성장을 가속하고 있으며, AI 기반 지능형 가상 비서 및 챗봇은 고객에게 엄청난 기회와 더 나은 커뮤니케이션을 제공하는 향상된 고객 지원 서비스를 제공합니다. 코로나19 사태로 인해 지역과 부서를 불문하고 고객 서비스 센터의 통화량이 기하급수적으로 증가하고 있으며, 이는 고객 서비스 센터에 대한 수요가 급증하고 있음을 의미합니다. 발신자에게 첫 번째 연락을 통해 해결책을 제공하기 위해 컨택센터는 챗봇, 인공지능, 자연어 처리 등의 자동화 기술을 도입하고 있습니다. 그들은 또한 전화, 이메일, 채팅을 줄이기 위해 경험을 매핑하고, 고객사가 이를 구현할 수 있도록 돕고 있습니다. 예를 들어, 머신러닝 및 빅데이터 관련 정보를 제공하는 미국 포럼인 RT insights에 따르면, 2022년 말까지 미국 성인 1억 2,300만 명, 즉 인구의 47%가 한 달에 한 번 이상 대화형 AI 기반 지능형 인공지능을 사용할 것으로 예상했습니다. AI 기반의 지능형 가상 비서 및 챗봇에 대한 이러한 수요 증가는 콜센터 AI 시장의 성장을 가속화하고 있습니다.
고객 경험 향상에 대한 수요 증가는 향후 콜센터 AI 시장의 성장을 견인할 것입니다. 고객 경험은 고객이 기업의 제품, 서비스, 브랜드를 접할 때 느끼는 전반적인 인식과 만족도를 의미합니다. 콜센터 AI는 업무 자동화, 맞춤형 지원 제공, 효율성 향상을 통해 고객 경험에 활용되어 보다 신속하고 정확한 대응과 높은 만족도를 실현하고 있습니다. 예를 들어, 2023년 1월 미국 기반 SaaS(Software-as-a-Service) 제품 제공업체인 젠데스크(Zendesk)의 '젠데스크 고객 경험 트렌드 보고서 2022'에 따르면, 기업 경영진의 60%가 우수한 고객 서비스를 제공하는 것이 고객 유지에 가장 중요한 요소라고 답했습니다. 고객 서비스를 제공하는 것이 고객 유지에 도움이 되고, 64%는 성장에 긍정적인 영향을 미칩니다고 답했습니다. 따라서 고객 경험 향상에 대한 수요 증가는 콜센터 AI 시장 성장에 기여할 것으로 보입니다.
목차
제1장 주요 요약
제2장 시장 특징
제3장 시장 동향과 전략
제4장 시장 - 금리, 인플레이션, 지정학, 코로나재난, 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오
제5장 세계의 성장 분석과 전략 분석 프레임워크
- 세계의 콜센터 AI 시장 PESTEL 분석(정치, 사회, 기술, 환경, 법적 요인, 촉진요인, 억제요인)
- 최종 이용 산업 분석
- 세계의 콜센터 AI 시장 성장률 분석
- 세계의 콜센터 AI 시장 실적 : 규모와 성장, 2019-2024년
- 세계의 콜센터 AI 시장 예측 : 규모와 성장, 2024-2029년, 2034년
- 세계의 콜센터 AI 유효 시장(TAM)
제6장 시장 세분화
- 세계의 콜센터 AI 시장 : 컴포넌트별, 분석과 예측, 2019-2024년, 2024-2029년, 2034년
- 컴퓨터 플랫폼
- 솔루션
- 서비스
- 세계의 콜센터 AI 시장 : 전개 유형별, 분석과 예측, 2019-2024년, 2024-2029년, 2034년
- 클라우드
- 온프레미스
- 세계의 콜센터 AI 시장 : 업계별, 분석과 예측, 2019-2024년, 2024-2029년, 2034년
- 은행/금융서비스/보험(BFSI)
- 소매업 및 E-Commerce
- 통신
- 헬스케어
- 미디어 및 엔터테인먼트
- 여행 및 호스피탈리티
- 기타 업계
- 세계의 콜센터 AI 시장 : 컴퓨터 플랫폼 서브 세분화 : 유형별, 분석과 예측, 2019-2024년, 2024-2029년, 2034년
- AI 탑재 콜센터 소프트웨어
- 음성인식 및 자연언어처리(NLP) 플랫폼
- 머신러닝 프레임워크
- 세계의 콜센터 AI 시장 : 솔루션 서브 세분화 : 유형별, 분석과 예측, 2019-2024년, 2024-2029년, 2034년
- 지능형 가상 비서(IVA)
- 예측 분석 솔루션
- 옴니채널 고객 경험 솔루션
- 노동력 최적화 솔루션
- 세계의 콜센터 AI 시장 : 서비스 서브 세분화 : 유형별, 분석과 예측, 2019-2024년, 2024-2029년, 2034년
- 컨설팅 서비스
- 통합 및 전개 서비스
- 지원 및 유지관리 서비스
- 트레이닝 및 교육 서비스
제7장 지역별/국가별 분석
- 세계의 콜센터 AI 시장 : 지역별, 분석과 예측, 2019-2024년, 2024-2029년, 2034년
- 세계의 콜센터 AI 시장 : 국가별, 분석과 예측, 2019-2024년, 2024-2029년, 2034년
제8장 아시아태평양 시장
제9장 중국 시장
제10장 인도 시장
제11장 일본 시장
제12장 호주 시장
제13장 인도네시아 시장
제14장 한국 시장
제15장 서유럽 시장
제16장 영국 시장
제17장 독일 시장
제18장 프랑스 시장
제19장 이탈리아 시장
제20장 스페인 시장
제21장 동유럽 시장
제22장 러시아 시장
제23장 북미 시장
제24장 미국 시장
제25장 캐나다 시장
제26장 남미 시장
제27장 브라질 시장
제28장 중동 시장
제29장 아프리카 시장
제30장 경쟁 구도와 기업 개요
- 콜센터 AI 시장 : 경쟁 구도
- 콜센터 AI 시장 : 기업 개요
- IBM Corporation
- Microsoft Corporation Inc.
- Oracle Corporation
- Amazon Web Services Inc.
- SAP SE
제31장 기타 주요 기업 및 혁신 기업
- Google LLC
- Avaya Holdings Corp.
- NICE Ltd.
- Nuance Communications Inc.
- Zendesk Inc.
- EdgeVerve Systems Ltd.
- Pypestream
- Avaamo Technologies Pvt. Ltd.
- Jio Haptik Technologies Ltd.
- Amazon Web Services
- Genesys Telecommunications Laboratories Inc.
- Verint Systems Inc.
- Salesforce Inc.
- Twilio Inc.
- Five9 Inc.
제32장 세계 시장 경쟁 벤치마킹과 대시보드
제33장 주요 인수합병(M&A)
제34장 시장의 최근 동향
제35장 시장 잠재력이 높은 국가, 부문, 전략
- 콜센터 AI 시장(2029년) - 가장 새로운 기회를 제공하는 국가
- 콜센터 AI 시장(2029년) - 가장 새로운 기회를 제공하는 부문
- 콜센터 AI 시장(2029년) - 성장 전략
제36장 부록
LSH
The call center AI refer to software that helps businesses assign virtual agents for customer support engagements using custom-generated voices The purpose of using AI in call centers is to develop the customer experience and relieve human agents of time and energy spent on simple requests. AI can support customer support representatives be more productive and have engaging and personally satisfying conversations.
The main types of call center AI are computer platforms, solutions, and services. A computing platform is an environment in which software is run. It might be the hardware or the operating system (OS), even a web browser and related application programming interfaces, or other underlying software, on which a computer code runs. Call center AI is deployed on cloud and on-premises modes that are used by various industries such as banking, financial services, and insurance (BFSI), retail and e-commerce, telecom, healthcare, media and entertainment, travel and hospitality, and other industries.
The call center AI market research report is one of a series of new reports from The Business Research Company that provides call center ai market statistics, including call center AI industry global market size, regional shares, competitors with a call center AI market share, detailed call center ai market segments, market trends and opportunities, and any further data you may need to thrive in the call center AI industry. This call center AI market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.
The call center ai market size has grown exponentially in recent years. It will grow from $2.65 billion in 2024 to $3.27 billion in 2025 at a compound annual growth rate (CAGR) of 23.4%. The growth in the historic period can be attributed to customer experience improvement, rise in customer expectations, growing volume of customer interactions, cost efficiency imperative, integration with existing systems.
The call center ai market size is expected to see exponential growth in the next few years. It will grow to $8.71 billion in 2029 at a compound annual growth rate (CAGR) of 27.8%. The growth in the forecast period can be attributed to personalization of customer interactions, enhanced sentiment analysis, focus on accessibility features, evolving customer communication preferences, multi-channel support. Major trends in the forecast period include increased adoption of virtual assistants and chatbots, conversational ai for natural language processing, voice biometrics for authentication, continuous learning and adaptability, enhanced call analytics and reporting, integration with CRM systems.
Rising demand for AI-based intelligent virtual assistants and chatbots are driving the growth of the call center AI market. AI-based intelligent virtual assistants and chatbots provide enhanced customer support services that offer immense opportunities and better communications to clients. The epidemic of COVID-19 has resulted in an exponential increase in call volumes at customer service centers across geographies and sectors. To give callers first contact resolution, contact centers have implemented automation techniques such as chatbots, artificial intelligence, and natural language processing. They are also mapping experiences and assisting clients in implementing them to reduce calls, emails, and chats. For instance, according to RT insights, a United States forum that provides information on machine learning and big data, conversational AI in the form of chatbots or virtual assistants will be utilized at least once a month by 123 million US adults, or 47% of the population by the end of 2022. Such rising demand for AI-based intelligent virtual assistants and chatbots is accelerating the call center AI market growth.
The increasing demand for enhanced customer experience will propel the growth of the call center AI market going forward. Customer experience refers to the overall perception and satisfaction a customer has when interacting with a company's products, services, and brand throughout their journey. Call center AI is used to customer experience by automating tasks, providing personalized support, and improving efficiency, resulting in faster, more accurate responses and higher satisfaction levels. For instance, in January 2023, according to the Zendesk Customer Experience Trends Report 2022, a US-based provider of software-as-a-service products, 60% of business owners believe that providing good customer service encourages client retention, and 64% believe it has a positive effect on growth. Therefore, the increasing demand for enhanced customer experience will contribute to the growth of the call center AI market.
Technological advancement is a significant trend gaining traction in the call center AI market. The introduction of new technologies fosters market growth and enhances client experiences. For example, in September 2024, Kore.ai Inc., a US-based company, launched Kore.ai XO Automation and Kore.ai Contact Center AI to improve enterprise AI capabilities and streamline customer interactions. These solutions offer substantial benefits by allowing businesses to automate customer interactions across various channels, enhancing operational efficiency and customer satisfaction through advanced generative AI capabilities. Additionally, they streamline agent support with real-time guidance and automated task management.
Major companies operating in the call center AI market focus on product innovation, such as AI chat services, to enhance customer interactions and optimize operational efficiency. AI chat service refers to the use of artificial intelligence-powered chatbots and virtual agents to engage with customers and provide automated, text-based support. For instance, in January 2023, SoftBank Corp., a Japan-based telecom and IT operator company, launched the AI Chat service for internal use. It is introduced for internal use, so all SoftBank employees can utilize generative AI for their work more proactively and safely in a secure environment. SoftBank employees will be able to fully utilize this AI service in a safe environment so they can perform their existing tasks better and boost their efficiency and productivity by, such as creating documents and making translations.
In October 2023, Salesforce Inc., a US-based cloud software company that offers tools to help businesses connect with their customers, acquired Airkit, Inc. for an undisclosed amount. The acquisition aims to incorporate AI-driven customer engagement tools into Salesforce's Service Cloud platform, allowing businesses to provide flexible, automated support across multiple channels, including chat, SMS, and voice. Airkit, Inc., a US-based software company, utilizes AI to enhance call center operations, facilitating quicker responses and more personalized customer experiences.
Major companies operating in the call center ai market include IBM Corporation, Microsoft Corporation Inc., Oracle Corporation,Amazon Web Services Inc.,SAP SE, Google LLC,Avaya Holdings Corp.,NICE Ltd., Nuance Communications Inc.,Zendesk Inc., EdgeVerve Systems Ltd., Pypestream,Avaamo Technologies Pvt. Ltd., Jio Haptik Technologies Ltd.,Amazon Web Services, Genesys Telecommunications Laboratories Inc.,Verint Systems Inc.,Salesforce Inc.,Twilio Inc.,Five9 Inc.,Talkdesk Inc.,Alvaria Inc.,Pegasystems Inc.,Freshworks Inc.,ujet. cx,Sharpen Technologies Inc.,LivePerson Inc.,Inference Solutions Pty Ltd,Ada Support Inc.
North America was the largest region in the call center AI market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the call center ai market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
The countries covered in the call center ai market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.
The call center AI market includes revenues earned by entities by providing conversational AI and chatbots services, proactive conversational AI, interactive voice response (IVR) knowledge management, self-service analytics. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
Call Center AI Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on call center ai market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
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Where is the largest and fastest growing market for call center ai ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The call center ai market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
- The market characteristics section of the report defines and explains the market.
- The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
- The forecasts are made after considering the major factors currently impacting the market. These include:
The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.
- Market segmentations break down the market into sub markets.
- The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
- The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
- The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Scope
- Markets Covered:1) By Component: Computer Platforms; Solutions; Services
- 2) By Deployment Type: Cloud; On-Premise
- 3) By Industry Vertical: Banking, Financial Services, And Insurance (BFSI); Retail And E-commerce; Telecom; Healthcare; Media And Entertainment; Travel And Hospitality; Other Industries
- Subsegments:
- 1) By Computer Platforms: AI-Powered Call Center Software; Voice Recognition And Natural Language Processing (NLP) Platforms; Machine Learning Frameworks
- 2) By Solutions: Intelligent Virtual Assistants (IVAs); Predictive Analytics Solutions; Omnichannel Customer Experience Solutions; Workforce Optimization Solutions
- 3) By Services: Consulting Services; Integration And Deployment Services; Support And Maintenance Services; Training And Education Services
- Companies Mentioned: IBM Corporation; Microsoft Corporation Inc.; Oracle Corporation;Amazon Web Services Inc.;SAP SE
- Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
- Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
- Time series: Five years historic and ten years forecast.
- Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
- Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
- Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
- Delivery format: PDF, Word and Excel Data Dashboard.
Table of Contents
1. Executive Summary
2. Call Center AI Market Characteristics
3. Call Center AI Market Trends And Strategies
4. Call Center AI Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics And Covid And Recovery On The Market
5. Global Call Center AI Growth Analysis And Strategic Analysis Framework
- 5.1. Global Call Center AI PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
- 5.2. Analysis Of End Use Industries
- 5.3. Global Call Center AI Market Growth Rate Analysis
- 5.4. Global Call Center AI Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
- 5.5. Global Call Center AI Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
- 5.6. Global Call Center AI Total Addressable Market (TAM)
6. Call Center AI Market Segmentation
- 6.1. Global Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Computer Platforms
- Solutions
- Services
- 6.2. Global Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Cloud
- On-Premise
- 6.3. Global Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Banking, Financial Services, And Insurance (BFSI)
- Retail And E-commerce
- Telecom
- Healthcare
- Media And Entertainment
- Travel And Hospitality
- Other Industries
- 6.4. Global Call Center AI Market, Sub-Segmentation Of Computer Platforms, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- AI-Powered Call Center Software
- Voice Recognition And Natural Language Processing (NLP) Platforms
- Machine Learning Frameworks
- 6.5. Global Call Center AI Market, Sub-Segmentation Of Solutions, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Intelligent Virtual Assistants (IVAs)
- Predictive Analytics Solutions
- Omnichannel Customer Experience Solutions
- Workforce Optimization Solutions
- 6.6. Global Call Center AI Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Consulting Services
- Integration And Deployment Services
- Support And Maintenance Services
- Training And Education Services
7. Call Center AI Market Regional And Country Analysis
- 7.1. Global Call Center AI Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 7.2. Global Call Center AI Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8. Asia-Pacific Call Center AI Market
- 8.1. Asia-Pacific Call Center AI Market Overview
- Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
- 8.2. Asia-Pacific Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 8.3. Asia-Pacific Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 8.4. Asia-Pacific Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
9. China Call Center AI Market
- 9.1. China Call Center AI Market Overview
- 9.2. China Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
- 9.3. China Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
- 9.4. China Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
10. India Call Center AI Market
- 10.1. India Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 10.2. India Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 10.3. India Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11. Japan Call Center AI Market
- 11.1. Japan Call Center AI Market Overview
- 11.2. Japan Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 11.3. Japan Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 11.4. Japan Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12. Australia Call Center AI Market
- 12.1. Australia Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 12.2. Australia Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 12.3. Australia Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13. Indonesia Call Center AI Market
- 13.1. Indonesia Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 13.2. Indonesia Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 13.3. Indonesia Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14. South Korea Call Center AI Market
- 14.1. South Korea Call Center AI Market Overview
- 14.2. South Korea Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 14.3. South Korea Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 14.4. South Korea Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15. Western Europe Call Center AI Market
- 15.1. Western Europe Call Center AI Market Overview
- 15.2. Western Europe Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 15.3. Western Europe Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 15.4. Western Europe Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16. UK Call Center AI Market
- 16.1. UK Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 16.2. UK Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 16.3. UK Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17. Germany Call Center AI Market
- 17.1. Germany Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 17.2. Germany Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 17.3. Germany Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18. France Call Center AI Market
- 18.1. France Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 18.2. France Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 18.3. France Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19. Italy Call Center AI Market
- 19.1. Italy Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 19.2. Italy Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 19.3. Italy Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20. Spain Call Center AI Market
- 20.1. Spain Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 20.2. Spain Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 20.3. Spain Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21. Eastern Europe Call Center AI Market
- 21.1. Eastern Europe Call Center AI Market Overview
- 21.2. Eastern Europe Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 21.3. Eastern Europe Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 21.4. Eastern Europe Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22. Russia Call Center AI Market
- 22.1. Russia Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 22.2. Russia Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 22.3. Russia Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23. North America Call Center AI Market
- 23.1. North America Call Center AI Market Overview
- 23.2. North America Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 23.3. North America Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 23.4. North America Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24. USA Call Center AI Market
- 24.1. USA Call Center AI Market Overview
- 24.2. USA Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 24.3. USA Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 24.4. USA Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25. Canada Call Center AI Market
- 25.1. Canada Call Center AI Market Overview
- 25.2. Canada Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 25.3. Canada Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 25.4. Canada Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26. South America Call Center AI Market
- 26.1. South America Call Center AI Market Overview
- 26.2. South America Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 26.3. South America Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 26.4. South America Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27. Brazil Call Center AI Market
- 27.1. Brazil Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 27.2. Brazil Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 27.3. Brazil Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28. Middle East Call Center AI Market
- 28.1. Middle East Call Center AI Market Overview
- 28.2. Middle East Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 28.3. Middle East Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 28.4. Middle East Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29. Africa Call Center AI Market
- 29.1. Africa Call Center AI Market Overview
- 29.2. Africa Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 29.3. Africa Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 29.4. Africa Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
30. Call Center AI Market Competitive Landscape And Company Profiles
- 30.1. Call Center AI Market Competitive Landscape
- 30.2. Call Center AI Market Company Profiles
- 30.2.1. IBM Corporation Overview, Products and Services, Strategy and Financial Analysis
- 30.2.2. Microsoft Corporation Inc. Overview, Products and Services, Strategy and Financial Analysis
- 30.2.3. Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis
- 30.2.4. Amazon Web Services Inc. Overview, Products and Services, Strategy and Financial Analysis
- 30.2.5. SAP SE Overview, Products and Services, Strategy and Financial Analysis
31. Call Center AI Market Other Major And Innovative Companies
- 31.1. Google LLC
- 31.2. Avaya Holdings Corp.
- 31.3. NICE Ltd.
- 31.4. Nuance Communications Inc.
- 31.5. Zendesk Inc.
- 31.6. EdgeVerve Systems Ltd.
- 31.7. Pypestream
- 31.8. Avaamo Technologies Pvt. Ltd.
- 31.9. Jio Haptik Technologies Ltd.
- 31.10. Amazon Web Services
- 31.11. Genesys Telecommunications Laboratories Inc.
- 31.12. Verint Systems Inc.
- 31.13. Salesforce Inc.
- 31.14. Twilio Inc.
- 31.15. Five9 Inc.
32. Global Call Center AI Market Competitive Benchmarking And Dashboard
33. Key Mergers And Acquisitions In The Call Center AI Market
34. Recent Developments In The Call Center AI Market
35. Call Center AI Market High Potential Countries, Segments and Strategies
- 35.1 Call Center AI Market In 2029 - Countries Offering Most New Opportunities
- 35.2 Call Center AI Market In 2029 - Segments Offering Most New Opportunities
- 35.3 Call Center AI Market In 2029 - Growth Strategies
- 35.3.1 Market Trend Based Strategies
- 35.3.2 Competitor Strategies
36. Appendix
- 36.1. Abbreviations
- 36.2. Currencies
- 36.3. Historic And Forecast Inflation Rates
- 36.4. Research Inquiries
- 36.5. The Business Research Company
- 36.6. Copyright And Disclaimer
