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US Reverse Logistics - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
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US Reverse Logistics-Market-IMG1

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The US Reverse Logistics Market is expected to register a CAGR of greater than 11% during the forecast period.

US Reverse Logistics - Market - IMG1

Key Highlights

US Reverse Logistics Market Trends

Growth in E-commerce and Technology Propels the Demand for Efficient Return Logistics

The rapid growth in e-commerce is one of the major drivers of the forward and reverse logistics in the United States. In 2017, the online retail sales in the United States reached USD 453.5 billion, registering a growth rate of 16%, from USD 390 billion in 2016. The physical retail stores sales increased by 3.4%. The online retail sales accounted for 8.9% of the total retail sales, in 2017. The continuing surge of e-commerce was fueling a rise in the number of packages returned. As e-commerce grabs a greater share of the retail market, the overall retail return rate may continue to climb, especially the rate of goods returned via shipping, adding pressure to the entire reverse supply chain.

Technology is also playing a crucial role in other segments of the reverse supply chain. One popular software provider is Optoro, which combines historical pricing and individual product data into an algorithm that tells companies where they should route each return item, to the most profitable disposition path for a return, i.e., resale, liquidation, repair, recycling, or something else. Optoro claims that its smart routing dramatically improves the profitability of returned inventory.

Growing Popularity for Omnichannel Returns

Another growing trend is the omnichannel returns, in which merchants are making returns more convenient, by allowing consumers to return online items in physical locations. BORIS returns (buy online and return in store) not only save merchants the cost of first-mile return shipping, but also encourage additional purchases. According to a UPS survey, 66% of online shoppers made a new purchase when returning in store, compared to 44% when returning online. In addition to being better for retailers, 58% of e-commerce shoppers preferred to make returns at brick-and-mortar stores rather than mail them. Moreover, despite this preference, the shoppers are much more likely to ship their e-commerce returns than bring them to a store. Delivery companies are also expanding physical access points in high-population areas. Recently, Walgreens agreed to provide FedEx package pickup and delivery service at 7,500 stores. UPS Access Point offers services through a network of 4,000 locations, such as dry cleaners and convenience stores. Happy Returns is a startup that collects and aggregates loose return items at kiosks in malls or stores. It provides online-only retailers with a physical channel for collecting returns. Retailers save on shipping, customers get their refunds immediately and avoid the hassle of packing their item, and malls get additional foot traffic.

US Reverse Logistics Industry Overview

The reverse logistics market landscape of the United States is becoming highly competitive, with increasing demand from the e-commerce sector and evolution of advanced technologies. Retailers are increasingly turning toward third-party logistics (3PL) providers, to help them establish efficient reverse logistics operations. Logistics firms are well positioned to solve returns issues. These companies can take advantage of their capital, and scale and expertise to solve pain points commonly experienced by retailers, as goods move through the reverse supply chain. This scenario is attracting existing, as well as new player, to focus more on return logistics, thus making the market more competitive. As organizations seek new ways to gain competitive advantage, the often-overlooked returns function can be a potential source. Businesses that pay more attention to returns management are expected to obtain the benefits of delivering a more efficient, consistent, and responsive customer experience, and operate to cut costs, as well as enhance service and profitability.

Additional Benefits:

TABLE OF CONTENTS

1 INTRODUCTION

2 RESEARCH METHODOLOGY

3 MARKET INSIGHTS

4 MARKET DYNAMICS

5 MARKET SEGMENTATION

6 COMPETITIVE LANDSCAPE

7 COMPANY PROFILES

8 INSIGHTS ON OTHER KEY PLAYERS IN THE VALUE CHAIN

9 APPENDIX

10 DISCLAIMER

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