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세계의 비즈니스 프로세스 아웃소싱 시장 규모, 점유율, 동향 분석 : 도입별, 유형별, 최종 용도별, 서비스 유형별, 지역별 전망, 예측(2023-2030년)
Global Business Process Outsourcing Market Size, Share & Trends Analysis Report By Deployment, By Type, By End-use, By Service Type, By Regional Outlook and Forecast, 2023 - 2030
상품코드 : 1450362
리서치사 : KBV Research
발행일 : 2024년 02월
페이지 정보 : 영문
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한글목차

세계의 비즈니스 프로세스 아웃소싱 시장 규모는 예측 기간 중 CAGR 9.0%로 성장하며, 2030년까지 4,671억 달러에 달할 것으로 예측되고 있습니다.

KBV Cardinal matrix에 제시된 분석을 기반으로 합니다. Accenture PLC는 비즈니스 프로세스 아웃소싱 시장의 선구자입니다. 2023년 11월, Accenture PLC는 보다폰 그룹(Vodafone Group Plc)과 파트너십을 맺고 디지털 솔루션과 플랫폼을 포함한 최첨단 기술 및 혁신 서비스, 인공지능에 대한 광범위한 전문성을 보다폰 그룹에 제공하고, 새로운 교육 프로그램 및 커리어를 지속적으로 개발했습니다. Amdocs Limited, Cognizant Technology Solutions Corporation 및 HCL Technologies Ltd와 같은 회사는 비즈니스 프로세스 아웃소싱 시장의 주요 혁신가 중 일부입니다.

시장 성장 촉진요인

아웃소싱의 큰 장점 중 하나는 특정 위험을 서비스 프로바이더에 위임할 수 있다는 점이며, 많은 경우 서비스 프로바이더는 위험을 관리할 수 있는 능력이 뛰어납니다. 따라서 기업이 점점 더 복잡하고 불확실한 비즈니스 환경에서 위험을 보다 효과적으로 관리하기 위해 노력함에 따라 아웃소싱 서비스에 대한 수요는 계속 증가할 것으로 보입니다.

또한 경쟁이 치열한 비즈니스 환경에서 고객은 서비스 품질, 응답성, 개인화된 경험에 대한 기대치가 더욱 높아지고 있습니다. 기업은 고객의 기대에 부응하고 이를 뛰어넘기 위해 여러 접점에서 원활하고 편리하며 기억에 남는 경험을 제공해야 합니다. 따라서 고객 경험 향상에 대한 수요 증가는 시장 성장을 가속할 것입니다.

시장 성장 억제요인

비즈니스 프로세스 아웃소싱 프로바이더는 종종 고객을 대신하여 개인 정보, 재무 기록, 지적 재산권 및 고유한 비즈니스 데이터와 같은 기밀 데이터를 처리합니다. 아웃소싱 기업과 그 고객은 보안 결함이나 기밀 데이터의 무단 사용으로 인해 금전적, 법적, 평판에 심각한 영향을 받을 수 있습니다. 따라서 데이터 보안 및 개인 정보 보호에 대한 우려가 커지면서 시장 성장을 저해하고 있습니다.

목차

제1장 시장 범위와 조사 방법

제2장 시장 요약

제3장 시장 개요

제4장 경쟁 분석 - 세계

제5장 세계 시장 : 도입별

제6장 세계 시장 : 유형별

제7장 세계 시장 : 최종 용도별

제8장 세계 시장 : 서비스 유형별

제9장 세계 시장 : 지역별

제10장 기업 개요

제11장 비즈니스 프로세스 아웃소싱 시장의 성공 필수 조건

KSA
영문 목차

영문목차

The Global Business Process Outsourcing Market size is expected to reach $467.1 billion by 2030, rising at a market growth of 9.0% CAGR during the forecast period.

BPO providers play a crucial role in enhancing the customer experience for BFSI organizations by delivering responsive, efficient, and personalized services. Thus, the BFSI segment acquired $38,685.9 million revenue in 2022. Outsourcing customer support, account servicing, and inquiries to specialized BPO firms ensures round-the-clock availability, and consistent delivery of high-quality service, leading to increased customer satisfaction and loyalty.

The major strategies followed by the market participants are Partnerships as the key developmental strategy to keep pace with the changing demands of end users. For instance, In September 2023, Amdocs Limited came into partnership with Amdocs Limited. Through this partnership, Amdocs Limited facilitates the communications and media industry's transition to the cloud. Additionally, In May 2023, Wipro Limited came into partnership with ServiceNow. Through this partnership, Wipro Limited introduces fresh products to the market, enabling clients to spearhead business transformation, surmount challenges, and deliver increased value.

Based on the Analysis presented in the KBV Cardinal matrix; Accenture PLC is the forerunners in the Business Process Outsourcing Market. In November 2023, Accenture PLC came into partnership with Vodafone Group Plc, to provide its top-notch technology and transformation services, including digital solutions and platforms, along with extensive expertise in artificial intelligence to Vodafone Group Plc to consistently develop fresh training programs and career trajectories for its workforce. Companies such as Amdocs Limited, Cognizant Technology Solutions Corporation, and HCL Technologies Ltd. are some of the key innovators in Business Process Outsourcing Market.

Market Growth Factors

One significant advantage of outsourcing is the capacity to delegate specific risks to the service provider, who frequently possesses superior capabilities to manage them. Thus, the demand for outsourcing services is likely to continue growing as businesses seek to manage risks more effectively in an increasingly complex and uncertain business environment.

Additionally, customers have higher expectations regarding service quality, responsiveness, and personalized experiences in a competitive business landscape. Businesses must deliver seamless, convenient, and memorable experiences across multiple touchpoints to meet and exceed customer expectations. Hence, the rising demand for customer experience enhancement drives the market's growth.

Market Restraining Factors

Business process outsourcing providers often handle sensitive and confidential data on behalf of their clients, including personal information, financial records, intellectual property, and proprietary business data. The outsourcing company and its clients may face serious monetary, legal, and reputational repercussions from any security lapse or unauthorized utilization of sensitive data. Thus, increasing data security and privacy concerns hamper the market's growth.

By Deployment Analysis

Based on deployment, the market is categorized into traditional and business process-as-a-service. The business process-as-a-service segment witnessed 38% revenue share in the market in 2022. The demand for business process-as-a-service (BPaaS) is driven by its ability to provide cost-effective, scalable, and technologically advanced solutions. By outsourcing to BPaaS providers, businesses can mitigate risks such as technology obsolescence, regulatory changes, and market fluctuations.

By Type Analysis

On the basis of type, the market is segmented into onshore, nearshore, and offshore. The offshore segment recorded 50% revenue share in the market in 2022. Offshore locations such as India, the Philippines, and Eastern Europe have well-educated, English-speaking talent pools with expertise in various industries and functions, making them attractive for outsourcing. Therefore, more businesses are opting for these services, leading to the growth of the segment.

By End-use Analysis

By end-use, the market is divided into BFSI, healthcare, manufacturing, IT & telecommunication, retail, government & defense, and others. In 2022, the retail segment attained a promising 14.3% revenue in the market. BPO providers with expertise in digital technologies, omnichannel integration, and e-commerce platforms help retailers accelerate their digital journey by offering solutions that enhance online shopping experiences, optimize inventory management, and drive sales growth across multiple channels.

By Service Type Analysis

Based on service type, the market is divided into finance & accounting human resource, KPO, procurement & supply chain, customer services, sales & marketing, logistics, training & development outsourcing, and others. In 2022, the customer services segment garnered 27.9% revenue share in the market. Outsourcing customer services to BPO providers is often more cost-effective than maintaining in-house customer support teams.

By Regional Analysis

Region-wise, the market is analyzed across North America, Europe, Asia Pacific, and LAMEA. The North America region witnessed 34.5% revenue share in the market in 2022. North American companies can leverage the domain knowledge and experience of BPO firms to improve efficiency, streamline processes, and drive innovation in various areas such as customer service, IT support, finance, and human resources.

Business Process Outsourcing Market Report Coverage:

Report AttributeDetails

Market size value in 2022USD 237.2 Billion

Market size forecast in 2030USD 467.1 Billion

Base Year2022

Historical period2019 to 2021

Forecast Period2023 to 2030

Revenue Growth RateCAGR of 9.0% from 2023 to 2030

Number of Pages355

Tables522

Report CoverageMarket Trends, Revenue Estimation and Forecast, Segmentation Analysis, Regional and Country Breakdown, Competitive Landscape, Porter's 5 Forces Analysis, Company Profiling, Companies Strategic Developments, SWOT Analysis, Winning Imperatives

Segments CoveredDeployment, Type, Service Type, End-use, Region

Country Scope*North America (US, Canada, Mexico, and Rest of North America)

Companies IncludedAccenture PLC, Amdocs Limited, Capgemini SE, Cognizant Technology Solutions Corporation, HCL Technologies Ltd. (HCL Enterprises), Infosys Limited, IBM Corporation, Wipro Limited, Teleperformance SE, NCR Corporation

Recent Strategies Deployed in the Market

List of Key Companies Profiled

Global Business Process Outsourcing Market Report Segmentation

By Deployment

By Type

By End-use

By Service Type

By Geography

Table of Contents

Chapter 1.Market Scope & Methodology

Chapter 2.Market at a Glance

Chapter 3.Market Overview

Chapter 4.Competition Analysis - Global

Chapter 5.Global Business Process Outsourcing Market by Deployment

Chapter 6.Global Business Process Outsourcing Market by Type

Chapter 7.Global Business Process Outsourcing Market by End-use

Chapter 8.Global Business Process Outsourcing Market by Service Type

Chapter 9.Global Business Process Outsourcing Market by Region

Chapter 10.Company Profiles

Chapter 11.Winning Imperatives for Business Process Outsourcing Market

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