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Capgemini Service SAS
Ernst and Young Global Ltd.
ExlService Holdings Inc.
Genpact Ltd.
HCL Technologies Ltd.
International Business Machines Corp.
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Moodys Corp.
Mphasis Ltd.
Oracle Corp.
SAP SE
Tata Consultancy Services Ltd.
Wipro Ltd.
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KSA
The knowledge process outsourcing market is forecasted to grow by USD 141261.2 mn during 2023-2028, accelerating at a CAGR of 19.51% during the forecast period. The report on the knowledge process outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.
The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by growing digital transformation, focus on reducing operational costs, and increasing demand for specialized knowledge and expertise.
Technavio's knowledge process outsourcing market is segmented as below:
Market Scope
Base Year 2024
End Year 2028
Series Year 2024-2028
Growth Momentum Accelerate
YOY 2024 15.83%
CAGR 19.51%
Incremental Value $141261.2 mn
By Type
Legal process outsourcing
Financial process outsourcing
R and D outsourcing
Publishing outsourcing
Others
By End-user
BFSI
Healthcare
IT and telecom
Manufacturing
Others
By Geographical Landscape
North America
APAC
Europe
South America
Middle East and Africa
This study identifies the growing number of delivery centers as one of the prime reasons driving the knowledge process outsourcing market growth during the next few years. Also, proliferation of new technologies and increased demand for kpo services from small and medium-scale enterprises (smes) will lead to sizable demand in the market.
The report on the knowledge process outsourcing market covers the following areas:
Knowledge process outsourcing market sizing
Knowledge process outsourcing market forecast
Knowledge process outsourcing market industry analysis
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading knowledge process outsourcing market vendors that include Accenture Plc, Capgemini Service SAS, Cognizant Technology Solutions Corp., CRISIL Ltd., Ernst and Young Global Ltd., ExlService Holdings Inc., Genpact Ltd., HCL Technologies Ltd., Hexaware Technologies Ltd., Infosys Ltd., International Business Machines Corp., McKinsey and Co., Moodys Corp., Mphasis Ltd., Oracle Corp., SAP SE, Sutherland Global Services Inc., Tata Consultancy Services Ltd., Wipro Ltd., and WNS Holdings Ltd.. Also, the knowledge process outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.
The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.
Table of Contents
1 Executive Summary
1.1 Market overview
Executive Summary - Chart on Market Overview
Executive Summary - Data Table on Market Overview
Executive Summary - Chart on Global Market Characteristics
Executive Summary - Chart on Market By Geographical Landscape
Executive Summary - Chart on Market Segmentation by Type
Executive Summary - Chart on Market Segmentation by End-user
Executive Summary - Chart on Incremental Growth
Executive Summary - Data Table on Incremental Growth
Executive Summary - Chart on Company Market Positioning
2 Market Landscape
2.1 Market ecosystem
Parent Market
Data Table on - Parent Market
2.2 Market characteristics
Market characteristics analysis
2.3 Value chain analysis
3 Market Sizing
3.1 Market definition
Offerings of companies included in the market definition
3.2 Market segment analysis
3.3 Market size 2023
3.4 Market outlook: Forecast for 2023-2028
Chart on Global - Market size and forecast 2023-2028 ($ million)
Data Table on Global - Market size and forecast 2023-2028 ($ million)
Chart on Global Market: Year-over-year growth 2023-2028 (%)
Data Table on Global Market: Year-over-year growth 2023-2028 (%)
4 Historic Market Size
4.1 Global Knowledge Process Outsourcing Market 2018 - 2022
Historic Market Size - Data Table on Global Knowledge Process Outsourcing Market 2018 - 2022 ($ million)
4.2 Type segment analysis 2018 - 2022
Historic Market Size - Type Segment 2018 - 2022 ($ million)
4.3 End-user segment analysis 2018 - 2022
Historic Market Size - End-user Segment 2018 - 2022 ($ million)
4.4 Geography segment analysis 2018 - 2022
Historic Market Size - Geography Segment 2018 - 2022 ($ million)
4.5 Country segment analysis 2018 - 2022
Historic Market Size - Country Segment 2018 - 2022 ($ million)
5 Five Forces Analysis
5.1 Five forces summary
Five forces analysis - Comparison between 2023 and 2028
5.2 Bargaining power of buyers
Bargaining power of buyers - Impact of key factors 2023 and 2028
5.3 Bargaining power of suppliers
Bargaining power of suppliers - Impact of key factors in 2023 and 2028
5.4 Threat of new entrants
Threat of new entrants - Impact of key factors in 2023 and 2028
5.5 Threat of substitutes
Threat of substitutes - Impact of key factors in 2023 and 2028
5.6 Threat of rivalry
Threat of rivalry - Impact of key factors in 2023 and 2028
5.7 Market condition
Chart on Market condition - Five forces 2023 and 2028
6 Market Segmentation by Type
6.1 Market segments
Chart on Type - Market share 2023-2028 (%)
Data Table on Type - Market share 2023-2028 (%)
6.2 Comparison by Type
Chart on Comparison by Type
Data Table on Comparison by Type
6.3 Legal process outsourcing - Market size and forecast 2023-2028
Chart on Legal process outsourcing - Market size and forecast 2023-2028 ($ million)
Data Table on Legal process outsourcing - Market size and forecast 2023-2028 ($ million)
Chart on Legal process outsourcing - Year-over-year growth 2023-2028 (%)
Data Table on Legal process outsourcing - Year-over-year growth 2023-2028 (%)
6.4 Financial process outsourcing - Market size and forecast 2023-2028
Chart on Financial process outsourcing - Market size and forecast 2023-2028 ($ million)
Data Table on Financial process outsourcing - Market size and forecast 2023-2028 ($ million)
Chart on Financial process outsourcing - Year-over-year growth 2023-2028 (%)
Data Table on Financial process outsourcing - Year-over-year growth 2023-2028 (%)
6.5 Research and development outsourcing - Market size and forecast 2023-2028
Chart on Research and development outsourcing - Market size and forecast 2023-2028 ($ million)
Data Table on Research and development outsourcing - Market size and forecast 2023-2028 ($ million)
Chart on Research and development outsourcing - Year-over-year growth 2023-2028 (%)
Data Table on Research and development outsourcing - Year-over-year growth 2023-2028 (%)
6.6 Publishing outsourcing - Market size and forecast 2023-2028
Chart on Publishing outsourcing - Market size and forecast 2023-2028 ($ million)
Data Table on Publishing outsourcing - Market size and forecast 2023-2028 ($ million)
Chart on Publishing outsourcing - Year-over-year growth 2023-2028 (%)
Data Table on Publishing outsourcing - Year-over-year growth 2023-2028 (%)
6.7 Others - Market size and forecast 2023-2028
Chart on Others - Market size and forecast 2023-2028 ($ million)
Data Table on Others - Market size and forecast 2023-2028 ($ million)
Chart on Others - Year-over-year growth 2023-2028 (%)
Data Table on Others - Year-over-year growth 2023-2028 (%)
6.8 Market opportunity by Type
Market opportunity by Type ($ million)
Data Table on Market opportunity by Type ($ million)
7 Market Segmentation by End-user
7.1 Market segments
Chart on End-user - Market share 2023-2028 (%)
Data Table on End-user - Market share 2023-2028 (%)
7.2 Comparison by End-user
Chart on Comparison by End-user
Data Table on Comparison by End-user
7.3 BFSI - Market size and forecast 2023-2028
Chart on BFSI - Market size and forecast 2023-2028 ($ million)
Data Table on BFSI - Market size and forecast 2023-2028 ($ million)
Chart on BFSI - Year-over-year growth 2023-2028 (%)
Data Table on BFSI - Year-over-year growth 2023-2028 (%)
7.4 Healthcare - Market size and forecast 2023-2028
Chart on Healthcare - Market size and forecast 2023-2028 ($ million)
Data Table on Healthcare - Market size and forecast 2023-2028 ($ million)
Chart on Healthcare - Year-over-year growth 2023-2028 (%)
Data Table on Healthcare - Year-over-year growth 2023-2028 (%)
7.5 IT and telecom - Market size and forecast 2023-2028
Chart on IT and telecom - Market size and forecast 2023-2028 ($ million)
Data Table on IT and telecom - Market size and forecast 2023-2028 ($ million)
Chart on IT and telecom - Year-over-year growth 2023-2028 (%)
Data Table on IT and telecom - Year-over-year growth 2023-2028 (%)
7.6 Manufacturing - Market size and forecast 2023-2028
Chart on Manufacturing - Market size and forecast 2023-2028 ($ million)
Data Table on Manufacturing - Market size and forecast 2023-2028 ($ million)
Chart on Manufacturing - Year-over-year growth 2023-2028 (%)
Data Table on Manufacturing - Year-over-year growth 2023-2028 (%)
7.7 Others - Market size and forecast 2023-2028
Chart on Others - Market size and forecast 2023-2028 ($ million)
Data Table on Others - Market size and forecast 2023-2028 ($ million)
Chart on Others - Year-over-year growth 2023-2028 (%)
Data Table on Others - Year-over-year growth 2023-2028 (%)
7.8 Market opportunity by End-user
Market opportunity by End-user ($ million)
Data Table on Market opportunity by End-user ($ million)
8 Customer Landscape
8.1 Customer landscape overview
Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
9 Geographic Landscape
9.1 Geographic segmentation
Chart on Market share By Geographical Landscape 2023-2028 (%)
Data Table on Market share By Geographical Landscape 2023-2028 (%)
9.2 Geographic comparison
Chart on Geographic comparison
Data Table on Geographic comparison
9.3 North America - Market size and forecast 2023-2028
Chart on North America - Market size and forecast 2023-2028 ($ million)
Data Table on North America - Market size and forecast 2023-2028 ($ million)
Chart on North America - Year-over-year growth 2023-2028 (%)
Data Table on North America - Year-over-year growth 2023-2028 (%)
9.4 APAC - Market size and forecast 2023-2028
Chart on APAC - Market size and forecast 2023-2028 ($ million)
Data Table on APAC - Market size and forecast 2023-2028 ($ million)
Chart on APAC - Year-over-year growth 2023-2028 (%)
Data Table on APAC - Year-over-year growth 2023-2028 (%)
9.5 Europe - Market size and forecast 2023-2028
Chart on Europe - Market size and forecast 2023-2028 ($ million)
Data Table on Europe - Market size and forecast 2023-2028 ($ million)
Chart on Europe - Year-over-year growth 2023-2028 (%)
Data Table on Europe - Year-over-year growth 2023-2028 (%)
9.6 South America - Market size and forecast 2023-2028
Chart on South America - Market size and forecast 2023-2028 ($ million)
Data Table on South America - Market size and forecast 2023-2028 ($ million)
Chart on South America - Year-over-year growth 2023-2028 (%)
Data Table on South America - Year-over-year growth 2023-2028 (%)
9.7 Middle East and Africa - Market size and forecast 2023-2028
Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
9.8 US - Market size and forecast 2023-2028
Chart on US - Market size and forecast 2023-2028 ($ million)
Data Table on US - Market size and forecast 2023-2028 ($ million)
Chart on US - Year-over-year growth 2023-2028 (%)
Data Table on US - Year-over-year growth 2023-2028 (%)
9.9 China - Market size and forecast 2023-2028
Chart on China - Market size and forecast 2023-2028 ($ million)
Data Table on China - Market size and forecast 2023-2028 ($ million)
Chart on China - Year-over-year growth 2023-2028 (%)
Data Table on China - Year-over-year growth 2023-2028 (%)
9.10 Germany - Market size and forecast 2023-2028
Chart on Germany - Market size and forecast 2023-2028 ($ million)
Data Table on Germany - Market size and forecast 2023-2028 ($ million)
Chart on Germany - Year-over-year growth 2023-2028 (%)
Data Table on Germany - Year-over-year growth 2023-2028 (%)
9.11 India - Market size and forecast 2023-2028
Chart on India - Market size and forecast 2023-2028 ($ million)
Data Table on India - Market size and forecast 2023-2028 ($ million)
Chart on India - Year-over-year growth 2023-2028 (%)
Data Table on India - Year-over-year growth 2023-2028 (%)
9.12 UK - Market size and forecast 2023-2028
Chart on UK - Market size and forecast 2023-2028 ($ million)
Data Table on UK - Market size and forecast 2023-2028 ($ million)
Chart on UK - Year-over-year growth 2023-2028 (%)
Data Table on UK - Year-over-year growth 2023-2028 (%)
9.13 Market opportunity By Geographical Landscape
Market opportunity By Geographical Landscape ($ million)
Data Tables on Market opportunity By Geographical Landscape ($ million)
10 Drivers, Challenges, and Opportunity/Restraints
10.1 Market drivers
10.2 Market challenges
10.3 Impact of drivers and challenges
Impact of drivers and challenges in 2023 and 2028
10.4 Market opportunities/restraints
11 Competitive Landscape
11.1 Overview
11.2 Competitive Landscape
Overview on criticality of inputs and factors of differentiation
11.3 Landscape disruption
Overview on factors of disruption
11.4 Industry risks
Impact of key risks on business
12 Competitive Analysis
12.1 Companies profiled
12.2 Market positioning of companies
Matrix on companies position and classification
12.3 Accenture Plc
Accenture Plc - Overview
Accenture Plc - Business segments
Accenture Plc - Key news
Accenture Plc - Key offerings
Accenture Plc - Segment focus
12.4 Capgemini Service SAS
Capgemini Service SAS - Overview
Capgemini Service SAS - Business segments
Capgemini Service SAS - Key news
Capgemini Service SAS - Key offerings
Capgemini Service SAS - Segment focus
12.5 Ernst and Young Global Ltd.
Ernst and Young Global Ltd. - Overview
Ernst and Young Global Ltd. - Product / Service
Ernst and Young Global Ltd. - Key offerings
12.6 ExlService Holdings Inc.
ExlService Holdings Inc. - Overview
ExlService Holdings Inc. - Business segments
ExlService Holdings Inc. - Key offerings
ExlService Holdings Inc. - Segment focus
12.7 Genpact Ltd.
Genpact Ltd. - Overview
Genpact Ltd. - Business segments
Genpact Ltd. - Key news
Genpact Ltd. - Key offerings
Genpact Ltd. - Segment focus
12.8 HCL Technologies Ltd.
HCL Technologies Ltd. - Overview
HCL Technologies Ltd. - Business segments
HCL Technologies Ltd. - Key news
HCL Technologies Ltd. - Key offerings
HCL Technologies Ltd. - Segment focus
12.9 International Business Machines Corp.
International Business Machines Corp. - Overview
International Business Machines Corp. - Business segments
International Business Machines Corp. - Key news
International Business Machines Corp. - Key offerings
International Business Machines Corp. - Segment focus
12.10 McKinsey and Co.
McKinsey and Co. - Overview
McKinsey and Co. - Product / Service
McKinsey and Co. - Key offerings
12.11 Moodys Corp.
Moodys Corp. - Overview
Moodys Corp. - Business segments
Moodys Corp. - Key news
Moodys Corp. - Key offerings
Moodys Corp. - Segment focus
12.12 Mphasis Ltd.
Mphasis Ltd. - Overview
Mphasis Ltd. - Product / Service
Mphasis Ltd. - Key news
Mphasis Ltd. - Key offerings
12.13 Oracle Corp.
Oracle Corp. - Overview
Oracle Corp. - Business segments
Oracle Corp. - Key news
Oracle Corp. - Key offerings
Oracle Corp. - Segment focus
12.14 SAP SE
SAP SE - Overview
SAP SE - Business segments
SAP SE - Key news
SAP SE - Key offerings
SAP SE - Segment focus
12.15 Tata Consultancy Services Ltd.
Tata Consultancy Services Ltd. - Overview
Tata Consultancy Services Ltd. - Business segments
Tata Consultancy Services Ltd. - Key news
Tata Consultancy Services Ltd. - Key offerings
Tata Consultancy Services Ltd. - Segment focus
12.16 Wipro Ltd.
Wipro Ltd. - Overview
Wipro Ltd. - Business segments
Wipro Ltd. - Key news
Wipro Ltd. - Key offerings
Wipro Ltd. - Segment focus
12.17 WNS Holdings Ltd.
WNS Holdings Ltd. - Overview
WNS Holdings Ltd. - Business segments
WNS Holdings Ltd. - Key news
WNS Holdings Ltd. - Key offerings
WNS Holdings Ltd. - Segment focus
13 Appendix
13.1 Scope of the report
13.2 Inclusions and exclusions checklist
Inclusions checklist
Exclusions checklist
13.3 Currency conversion rates for US$
Currency conversion rates for US$
13.4 Research methodology
13.5 Data procurement
13.6 Data validation
13.7 Validation techniques employed for market sizing
Validation techniques employed for market sizing
13.8 Data synthesis
13.9 360 degree market analysis
360 degree market analysis
13.10 List of abbreviations