Healthcare BPO Market Report by Payer Service, Provider Service, Pharmaceutical Service, and Region 2025-2033
상품코드:1701845
리서치사:IMARC
발행일:2025년 04월
페이지 정보:영문 145 Pages
라이선스 & 가격 (부가세 별도)
ㅁ Add-on 가능: 고객의 요청에 따라 일정한 범위 내에서 Customization이 가능합니다. 자세한 사항은 문의해 주시기 바랍니다.
한글목차
세계의 헬스케어 BPO 시장 규모는 2024년에 326억 달러에 달했습니다. 향후 IMARC Group은 시장이 2033년까지 605억 달러에 달하며, 2025-2033년에 7.12%의 성장률(CAGR)을 보일 것으로 예측하고 있습니다. 작업량 및 운영 비용 절감에 대한 요구 증가, 다양한 만성질환의 유병률 증가, 의료 시설의 수익성 향상을 위한 채택 증가 등이 시장 성장을 가속하는 주요 요인으로 작용할 것으로 보입니다.
환자 안전과 건강 증진에 대한 관심 증가로 시장 성장 촉진
환자의 안전과 건강 증진에 대한 관심이 높아지는 것은 시장 성장에 기여하는 주요 요인 중 하나입니다. 의료 시설에서는 환자를 세심하게 치료하고 최상의 치료 옵션을 제공하는 것이 필수적입니다. 헬스케어 BPO는 조직내 비핵심 업무의 관리를 지원함으로써 직원과 의료진의 업무 부담을 줄이고 환자의 건강에 더 집중할 수 있도록 돕습니다. 이와 더불어, 더 나은 의사결정을 위해 중요한 환자 기록을 관리하려는 수요가 증가함에 따라 헬스케어 BPO의 고용이 확대되고 있으며, 시장 전망은 양호합니다. 이와 더불어, 전 세계에서 다양한 급성 및 만성질환을 앓고 있는 환자들 사이에서 환자 안전을 향상시키는 솔루션의 채택이 증가하고 있습니다.
헬스케어 BPO란?
헬스케어 비즈니스 프로세스 아웃소싱(BPO)은 의료기관의 비임상 업무를 외부 업체에 위탁하는 것으로, 코딩, 청구 서비스, 검사 및 실험실 보고서, 데이터 입력, 청구 처리, 직원 교육, 재무 및 회계, 고객 관계 관리(CRM), 인적 자원 관리(HRM), 환자 보험 정보, 녹취 등 다양한 활동으로 구성됩니다. CRM), 인적자원관리(HRM), 환자 보험 정보, 녹취 등 다양한 활동으로 구성되어 있습니다. 편리한 서비스를 제공하고, 데이터 보안, 데이터 저장 및 복원을 강화하며, 워크플로우 관리를 개선합니다. 직원의 생산성을 향상시켜 비즈니스에 더 많은 이익을 가져다 줍니다. 또한 비 핵심 업무에 시간을 낭비하지 않고 핵심 업무에 집중하여 환자를 보다 효율적으로 치료할 수 있습니다. 이 외에도 환자 경험을 개선하고 저렴한 비용으로 의료 전문가에 대한 접근성을 제공하는 데 도움이 됩니다. 의료 서비스 프로바이더와 현장 지원 직원의 백오피스 업무 부담을 줄이기 위해 전 세계에서 헬스케어 BPO에 대한 수요가 증가하고 있습니다.
헬스케어 BPO 시장 동향 :
현재 암, 관절염, 당뇨병, 심혈관 질환 등 다양한 만성질환의 유병률이 전 세계에서 증가함에 따라 헬스케어 BPO 도입이 증가하고 있는 것이 이 시장의 성장을 지원하는 중요한 요인 중 하나입니다. 이 외에도, 사무 업무를 줄이고 환자 기록 세부 정보를 전자적으로 제공하는 헬스케어 BPO에 대한 수요 증가도 시장에 긍정적인 영향을 미치고 있습니다. 이와 함께 다양한 건강 보험 플랜과 원격의료 서비스의 광범위한 이용 가능성에 대한 개인의 인식이 높아지면서 시장 성장을 가속하고 있습니다. 또한 숙련된 인력을 쉽게 구할 수 있고 오류와 위험 가능성을 낮추는 헬스케어 BPO의 채택이 증가하고 있으며, 이는 업계 투자자들에게 유리한 성장 기회를 제공합니다. 이와는 별도로, 전 세계 의료 시설에서 환자 관리 및 안전 개선에 대한 수요가 증가하고 있습니다. 이와 함께 헬스케어 BPO의 채택이 증가하고 있습니다. 헬스케어 BPO는 데이터 보안을 강화하고, 조직내 업무량을 줄이고, 시간이 많이 걸리는 작업을 관리하므로 시장 성장을 가속하고 있습니다. 이와 더불어, 신약 개발 프로세스의 효율성을 높이는 데 도움이 되는 머신러닝(ML) 및 인공지능(AI) 기반 툴의 부상도 시장 성장에 기여하고 있습니다. 또한 생산성 향상과 워크플로우 효율화를 위한 헬스케어 BPO의 활용이 확대되고 있는 점도 시장 전망을 밝게 하고 있습니다. 또한 비즈니스의 수익성을 높이기 위해 헬스케어 BPO의 사용이 증가하고 있는 것도 시장 성장을 가속하고 있습니다. 또한 각국의 정부 기관은 조직내 의료 비용을 줄이기 위해 헬스케어 BPO의 채택을 장려하고 있으며, 이는 시장 성장을 가속하고 있습니다.
이 보고서에서 다룬 주요 질문
2024년 세계의 헬스케어 BPO 시장 규모는?
2025-2033년 세계의 헬스케어 BPO 시장 예측 성장률은?
COVID-19가 세계 헬스케어 BPO 시장에 미치는 영향은?
세계 헬스케어 BPO 시장을 촉진하는 주요 요인은 무엇인가?
세계 헬스케어 BPO 시장의 지불자 서비스별 내역은?
세계 헬스케어 BPO 시장의 공급자 서비스별 분석은?
세계 헬스케어 BPO 시장의 주요 지역은?
세계 헬스케어 BPO 시장의 주요 기업은?
목차
제1장 서문
제2장 조사 범위와 조사 방법
조사의 목적
이해관계자
데이터 소스
1차 정보
2차 정보
시장 추정
보텀업 어프로치
톱다운 어프로치
조사 방법
제3장 개요
제4장 서론
개요
주요 업계 동향
제5장 세계의 헬스케어 BPO 시장
시장 개요
시장 실적
COVID-19의 영향
시장 예측
제6장 시장 내역 : 지불 서비스별
인사관리
클레임 관리
고객관계관리
운영 및 관리 관리
케어 매니지먼트
프로바이더 관리
기타
제7장 시장 내역 : 프로바이더 서비스별
환자 등록과 전략 계획
환자 케어 서비스
RCM(Revenue Cycle Management)
제8장 시장 내역 : 약품 서비스별
제조 서비스
연구개발 서비스
비임상 서비스
제9장 시장 내역 : 지역별
북미
미국
캐나다
아시아태평양
중국
일본
인도
한국
호주
인도네시아
기타
유럽
독일
프랑스
영국
이탈리아
스페인
러시아
기타
라틴아메리카
브라질
멕시코
기타
중동 및 아프리카
시장 내역 : 국가별
제10장 SWOT 분석
개요
강점
약점
기회
위협
제11장 밸류체인 분석
제12장 Porter's Five Forces 분석
개요
바이어의 교섭력
공급 기업의 교섭력
경쟁의 정도
신규 진출업체의 위협
대체품의 위협
제13장 가격 분석
제14장 경쟁 구도
시장 구조
주요 기업
주요 기업의 개요
Accenture plc
Cognizant
GeBBS Healthcare Solutions
Genpact
International Business Machines Corporation
IQVIA
NTT Data Corporation
Omega Healthcare
Parexel International Corporation
Tata Consultancy Services
WNS(Holdings) Limited
Xerox Corporation
KSA
영문 목차
영문목차
The global healthcare BPO market size reached USD 32.6 Billion in 2024. Looking forward, IMARC Group expects the market to reach USD 60.5 Billion by 2033, exhibiting a growth rate (CAGR) of 7.12% during 2025-2033. The growing need to reduce workload and operational costs, rising prevalence of various chronic diseases, and increasing adoption to generate more profit margins among healthcare facilities represent some of the key factors driving the market growth.
Rising Focus on Enhanced Patient Safety and Health Propelling Market Growth
The increasing focus on enhancing patient safety and health represents one of the key factors contributing to the growth of the market. It is essential for a healthcare facility to treat patients with high care and offer the best treatment options. Healthcare BPOs assist in managing non-core activities in an organization which reduces the workload of staff members and care providers to help them become more focused on patient health. In addition to this, the growing employment of healthcare BPOs due to the increasing demand for maintaining crucial patient records for better decision-making are offering a favorable market outlook. Besides this, there is a rise in the adoption of improved patient safety solutions among patients suffering from various acute and chronic diseases across the globe.
What is Healthcare BPO?
Healthcare business process outsourcing (BPO) comprises hiring an external contractor to handle the non-clinical activities of a healthcare organization. It comprises several activities, such as coding, billing services, tests and lab reports, data entry, claims processing, employee training, finance and accounting, customer relationship management (CRM), human resource management (HRM), patient insurance details, and transcription. It provides convenient services, enhances data security, data storage and recovery, and improves workflow management. It benefits in generating more profit in a business by increasing the productivity of staff members. It assists organizations in focusing on their core business activities and treating patients more efficiently rather than wasting time on non-core activities. Besides this, it aids in improving patient experience and providing access to healthcare specialists at a lower cost. As it reduces the burden of back-office tasks for providers and onsite support staff, the demand for healthcare BPO is rising across the globe.
Healthcare BPO Market Trends:
At present, the rising adoption of healthcare BPOs due to the increasing prevalence of various chronic diseases, such as cancer, arthritis, diabetes, and cardiovascular disorders, among the masses around the world represents one of the key factors supporting the growth of the market. Besides this, the growing demand for healthcare BPOs, as they reduce paperwork and provide record details of a patient electronically, is positively influencing the market. In line with this, the rising awareness among individuals about the wide availability of several health insurance plans and telehealth services is bolstering the growth of the market. Additionally, the increasing adoption of healthcare BPOs, as they provide easy access to skilled workforce and lowers the chances of errors and risks, is offering lucrative growth opportunities to industry investors. Apart from this, there is a rise in the demand for enhanced patient care and safety in healthcare facilities across the globe. This, coupled with the increasing adoption of healthcare BPOs, as they provide enhanced data security and reduce the workload and manage time-consuming tasks in an organization, is propelling the growth of the market. In addition to this, the rising emergence of machine learning (ML) and artificial intelligence (AI)-based tools that assist in making the drug discovery process more efficient is contributing to the growth of the market. Moreover, the growing utilization of healthcare BPOs to increase productivity and enhance workflow efficiency is offering a favorable market outlook. Additionally, the rising employment of healthcare BPOs to generate more profit margins in a business is impelling the growth of the market. Furthermore, governing agencies of various countries are encouraging the adoption of healthcare BPOs, as they reduce healthcare costs in an organization, which is impelling the growth of the market.
Key Market Segmentation:
Payer Service Insights:
Human Resource Management
Claims Management
Customer Relationship Management
Operational and Administrative Management
Care Management
Provider Management
Others
Human resource management comprises recruiting, hiring, and managing employees of an organization. It ensures the safety and welfare of employees and assists in making healthy relations among employers, employees, and business organizations. Moreover, it encourages team spirit and teamwork while providing plans to achieve goals.
Customer relationship management comprises the combination of practices, strategies, and technologies to manage and analyze customer relations. It is beneficial in managing external interactions with customers and optimizing sales in a business. Apart from this, it easily tracks performance goals and sales and improves customer retention.
Provider Service Insights:
Patient Enrollment and Strategic Planning
Patient Care Service
Revenue Cycle Management
Patient care service is therapeutics and diagnostics services provided by the hospital to inpatients and outpatients suffering from various health problems. In addition, it focuses on enhanced safety, comfort, and the health of patients. Various healthcare organizations are offering enhanced patient care solutions and handling and answering numerous queries of them.
Patient enrollment and strategic planning is the process of registering a patient into a clinical trial by incorporating different suitable strategies. They assist in choosing the best patients for the trial and have a flexible outreach plan. Also, the right enrollment strategy will incorporate materials for pre-screening and aid in minimizing the trial costs.
Pharmaceutical Service Insights:
Manufacturing Services
Research and Development Services
Non-clinical Services
Research and development (R&D) services refer to the series of activities that are designed to reach the goal of discovering and delivering new medical drugs, devices, and therapies to market. They comprise pre-clinical research and discovery of innovative drugs, clinical testing of prescription drugs in trials, preparation and submission of applications for Food and drug administration (FDA) approval, designing production processes for the new product, and testing of a new drug against existing drug to ultimately show the superior benefits of the new drugs.
Non-clinical services comprise supply chain management and logistics, sales and marketing services, such as forecasting, performance reporting, analytics, research, and marketing in pharmaceuticals.
Regional Insights:
North America
United States
Canada
Asia-Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa
The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America (the United States and Canada) was the largest market for healthcare BPO. The growing adoption of healthcare BPO due to the strong reimbursement framework is propelling the growth of the market. Apart from this, the rising utilization of healthcare BPO to optimize operational costs and improve patient safety is bolstering the growth of the market. Moreover, the increasing emergence of artificial intelligence (AI) in disease diagnosis is contributing to the growth of the market in the region.
Competitive Landscape:
The report has also provided a comprehensive analysis of the competitive landscape in the global healthcare BPO market. Competitive analysis such as market structure, market share by key players, player positioning, top winning strategies, competitive dashboard, and company evaluation quadrant has been covered in the report. Also, detailed profiles of all major companies have been provided. Some of the companies covered include:
Accenture plc
Cognizant
GeBBS Healthcare Solutions
Genpact
International Business Machines Corporation
IQVIA
NTT Data Corporation
Omega Healthcare
Parexel International Corporation
Tata Consultancy Services
WNS (Holdings) Limited
Xerox Corporation
Key Questions Answered in This Report
1.What was the size of the global healthcare BPO market in 2024?
2.What is the expected growth rate of the global healthcare BPO market during 2025-2033?
3.What has been the impact of COVID-19 on the global healthcare BPO market?
4.What are the key factors driving the global healthcare BPO market?
5.What is the breakup of the global healthcare BPO market based on the payer service?
6.What is the breakup of the global healthcare BPO market based on the provider service?
7.What are the key regions in the global healthcare BPO market?
8.Who are the key players/companies in the global healthcare BPO market?
Table of Contents
1 Preface
2 Scope and Methodology
2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
2.3.1 Primary Sources
2.3.2 Secondary Sources
2.4 Market Estimation
2.4.1 Bottom-Up Approach
2.4.2 Top-Down Approach
2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
4.1 Overview
4.2 Key Industry Trends
5 Global Healthcare BPO Market
5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast
6 Market Breakup by Payer Service
6.1 Human Resource Management
6.1.1 Market Trends
6.1.2 Market Forecast
6.2 Claims Management
6.2.1 Market Trends
6.2.2 Market Forecast
6.3 Customer Relationship Management
6.3.1 Market Trends
6.3.2 Market Forecast
6.4 Operational and Administrative Management
6.4.1 Market Trends
6.4.2 Market Forecast
6.5 Care Management
6.5.1 Market Trends
6.5.2 Market Forecast
6.6 Provider Management
6.6.1 Market Trends
6.6.2 Market Forecast
6.7 Others
6.7.1 Market Trends
6.7.2 Market Forecast
7 Market Breakup by Provider Service
7.1 Patient Enrollment and Strategic Planning
7.1.1 Market Trends
7.1.2 Market Forecast
7.2 Patient Care Service
7.2.1 Market Trends
7.2.2 Market Forecast
7.3 Revenue Cycle Management
7.3.1 Market Trends
7.3.2 Market Forecast
8 Market Breakup by Pharmaceutical Service
8.1 Manufacturing Services
8.1.1 Market Trends
8.1.2 Market Forecast
8.2 Research and Development Services
8.2.1 Market Trends
8.2.2 Market Forecast
8.3 Non-clinical Services
8.3.1 Market Trends
8.3.2 Market Forecast
9 Market Breakup by Region
9.1 North America
9.1.1 United States
9.1.1.1 Market Trends
9.1.1.2 Market Forecast
9.1.2 Canada
9.1.2.1 Market Trends
9.1.2.2 Market Forecast
9.2 Asia-Pacific
9.2.1 China
9.2.1.1 Market Trends
9.2.1.2 Market Forecast
9.2.2 Japan
9.2.2.1 Market Trends
9.2.2.2 Market Forecast
9.2.3 India
9.2.3.1 Market Trends
9.2.3.2 Market Forecast
9.2.4 South Korea
9.2.4.1 Market Trends
9.2.4.2 Market Forecast
9.2.5 Australia
9.2.5.1 Market Trends
9.2.5.2 Market Forecast
9.2.6 Indonesia
9.2.6.1 Market Trends
9.2.6.2 Market Forecast
9.2.7 Others
9.2.7.1 Market Trends
9.2.7.2 Market Forecast
9.3 Europe
9.3.1 Germany
9.3.1.1 Market Trends
9.3.1.2 Market Forecast
9.3.2 France
9.3.2.1 Market Trends
9.3.2.2 Market Forecast
9.3.3 United Kingdom
9.3.3.1 Market Trends
9.3.3.2 Market Forecast
9.3.4 Italy
9.3.4.1 Market Trends
9.3.4.2 Market Forecast
9.3.5 Spain
9.3.5.1 Market Trends
9.3.5.2 Market Forecast
9.3.6 Russia
9.3.6.1 Market Trends
9.3.6.2 Market Forecast
9.3.7 Others
9.3.7.1 Market Trends
9.3.7.2 Market Forecast
9.4 Latin America
9.4.1 Brazil
9.4.1.1 Market Trends
9.4.1.2 Market Forecast
9.4.2 Mexico
9.4.2.1 Market Trends
9.4.2.2 Market Forecast
9.4.3 Others
9.4.3.1 Market Trends
9.4.3.2 Market Forecast
9.5 Middle East and Africa
9.5.1 Market Trends
9.5.2 Market Breakup by Country
9.5.3 Market Forecast
10 SWOT Analysis
10.1 Overview
10.2 Strengths
10.3 Weaknesses
10.4 Opportunities
10.5 Threats
11 Value Chain Analysis
12 Porters Five Forces Analysis
12.1 Overview
12.2 Bargaining Power of Buyers
12.3 Bargaining Power of Suppliers
12.4 Degree of Competition
12.5 Threat of New Entrants
12.6 Threat of Substitutes
13 Price Analysis
14 Competitive Landscape
14.1 Market Structure
14.2 Key Players
14.3 Profiles of Key Players
14.3.1 Accenture plc
14.3.1.1 Company Overview
14.3.1.2 Product Portfolio
14.3.1.3 Financials
14.3.1.4 SWOT Analysis
14.3.2 Cognizant
14.3.2.1 Company Overview
14.3.2.2 Product Portfolio
14.3.2.3 Financials
14.3.2.4 SWOT Analysis
14.3.3 GeBBS Healthcare Solutions
14.3.3.1 Company Overview
14.3.3.2 Product Portfolio
14.3.4 Genpact
14.3.4.1 Company Overview
14.3.4.2 Product Portfolio
14.3.4.3 Financials
14.3.4.4 SWOT Analysis
14.3.5 International Business Machines Corporation
