ÇコÄɾî BPO ½ÃÀå º¸°í¼­ : ÁöºÒ ¼­ºñ½ºº°, ÇÁ·Î¹ÙÀÌ´õ ¼­ºñ½ºº°, ÀǾàǰ ¼­ºñ½ºº°, Áö¿ªº°(2025-2033³â)
Healthcare BPO Market Report by Payer Service, Provider Service, Pharmaceutical Service, and Region 2025-2033
»óǰÄÚµå : 1701845
¸®¼­Ä¡»ç : IMARC Group
¹ßÇàÀÏ : 2025³â 04¿ù
ÆäÀÌÁö Á¤º¸ : ¿µ¹® 145 Pages
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ÇコÄɾî BPO¶õ?

ÇコÄÉ¾î ºñÁî´Ï½º ÇÁ·Î¼¼½º ¾Æ¿ô¼Ò½Ì(BPO)Àº ÀÇ·á±â°üÀÇ ºñÀÓ»ó ¾÷¹«¸¦ ¿ÜºÎ ¾÷ü¿¡ À§Å¹ÇÏ´Â °ÍÀ¸·Î, ÄÚµù, û±¸ ¼­ºñ½º, °Ë»ç ¹× ½ÇÇè½Ç º¸°í¼­, µ¥ÀÌÅÍ ÀÔ·Â, û±¸ ó¸®, Á÷¿ø ±³À°, À繫 ¹× ȸ°è, °í°´ °ü°è °ü¸®(CRM), ÀÎÀû ÀÚ¿ø °ü¸®(HRM), ȯÀÚ º¸Çè Á¤º¸, ³ìÃë µî ´Ù¾çÇÑ È°µ¿À¸·Î ±¸¼ºµË´Ï´Ù. CRM), ÀÎÀûÀÚ¿ø°ü¸®(HRM), ȯÀÚ º¸Çè Á¤º¸, ³ìÃë µî ´Ù¾çÇÑ È°µ¿À¸·Î ±¸¼ºµÇ¾î ÀÖ½À´Ï´Ù. Æí¸®ÇÑ ¼­ºñ½º¸¦ Á¦°øÇϰí, µ¥ÀÌÅÍ º¸¾È, µ¥ÀÌÅÍ ÀúÀå ¹× º¹¿øÀ» °­È­Çϸç, ¿öÅ©ÇÃ·Î¿ì °ü¸®¸¦ °³¼±ÇÕ´Ï´Ù. Á÷¿øÀÇ »ý»ê¼ºÀ» Çâ»ó½ÃÄÑ ºñÁî´Ï½º¿¡ ´õ ¸¹Àº ÀÌÀÍÀ» °¡Á®´Ù ÁÝ´Ï´Ù. ¶ÇÇÑ ºñ ÇÙ½É ¾÷¹«¿¡ ½Ã°£À» ³¶ºñÇÏÁö ¾Ê°í ÇÙ½É ¾÷¹«¿¡ ÁýÁßÇÏ¿© ȯÀÚ¸¦ º¸´Ù È¿À²ÀûÀ¸·Î Ä¡·áÇÒ ¼ö ÀÖ½À´Ï´Ù. ÀÌ ¿Ü¿¡µµ ȯÀÚ °æÇèÀ» °³¼±Çϰí Àú·ÅÇÑ ºñ¿ëÀ¸·Î ÀÇ·á Àü¹®°¡¿¡ ´ëÇÑ Á¢±Ù¼ºÀ» Á¦°øÇÏ´Â µ¥ µµ¿òÀÌ µË´Ï´Ù. ÀÇ·á ¼­ºñ½º ÇÁ·Î¹ÙÀÌ´õ¿Í ÇöÀå Áö¿ø Á÷¿øÀÇ ¹é¿ÀÇǽº ¾÷¹« ºÎ´ãÀ» ÁÙÀ̱â À§ÇØ Àü ¼¼°è¿¡¼­ ÇコÄɾî BPO¿¡ ´ëÇÑ ¼ö¿ä°¡ Áõ°¡Çϰí ÀÖ½À´Ï´Ù.

ÇコÄɾî BPO ½ÃÀå µ¿Çâ :

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The global healthcare BPO market size reached USD 32.6 Billion in 2024. Looking forward, IMARC Group expects the market to reach USD 60.5 Billion by 2033, exhibiting a growth rate (CAGR) of 7.12% during 2025-2033. The growing need to reduce workload and operational costs, rising prevalence of various chronic diseases, and increasing adoption to generate more profit margins among healthcare facilities represent some of the key factors driving the market growth.

Rising Focus on Enhanced Patient Safety and Health Propelling Market Growth

The increasing focus on enhancing patient safety and health represents one of the key factors contributing to the growth of the market. It is essential for a healthcare facility to treat patients with high care and offer the best treatment options. Healthcare BPOs assist in managing non-core activities in an organization which reduces the workload of staff members and care providers to help them become more focused on patient health. In addition to this, the growing employment of healthcare BPOs due to the increasing demand for maintaining crucial patient records for better decision-making are offering a favorable market outlook. Besides this, there is a rise in the adoption of improved patient safety solutions among patients suffering from various acute and chronic diseases across the globe.

What is Healthcare BPO?

Healthcare business process outsourcing (BPO) comprises hiring an external contractor to handle the non-clinical activities of a healthcare organization. It comprises several activities, such as coding, billing services, tests and lab reports, data entry, claims processing, employee training, finance and accounting, customer relationship management (CRM), human resource management (HRM), patient insurance details, and transcription. It provides convenient services, enhances data security, data storage and recovery, and improves workflow management. It benefits in generating more profit in a business by increasing the productivity of staff members. It assists organizations in focusing on their core business activities and treating patients more efficiently rather than wasting time on non-core activities. Besides this, it aids in improving patient experience and providing access to healthcare specialists at a lower cost. As it reduces the burden of back-office tasks for providers and onsite support staff, the demand for healthcare BPO is rising across the globe.

Healthcare BPO Market Trends:

At present, the rising adoption of healthcare BPOs due to the increasing prevalence of various chronic diseases, such as cancer, arthritis, diabetes, and cardiovascular disorders, among the masses around the world represents one of the key factors supporting the growth of the market. Besides this, the growing demand for healthcare BPOs, as they reduce paperwork and provide record details of a patient electronically, is positively influencing the market. In line with this, the rising awareness among individuals about the wide availability of several health insurance plans and telehealth services is bolstering the growth of the market. Additionally, the increasing adoption of healthcare BPOs, as they provide easy access to skilled workforce and lowers the chances of errors and risks, is offering lucrative growth opportunities to industry investors. Apart from this, there is a rise in the demand for enhanced patient care and safety in healthcare facilities across the globe. This, coupled with the increasing adoption of healthcare BPOs, as they provide enhanced data security and reduce the workload and manage time-consuming tasks in an organization, is propelling the growth of the market. In addition to this, the rising emergence of machine learning (ML) and artificial intelligence (AI)-based tools that assist in making the drug discovery process more efficient is contributing to the growth of the market. Moreover, the growing utilization of healthcare BPOs to increase productivity and enhance workflow efficiency is offering a favorable market outlook. Additionally, the rising employment of healthcare BPOs to generate more profit margins in a business is impelling the growth of the market. Furthermore, governing agencies of various countries are encouraging the adoption of healthcare BPOs, as they reduce healthcare costs in an organization, which is impelling the growth of the market.

Key Market Segmentation:

Payer Service Insights:

Provider Service Insights:

Pharmaceutical Service Insights:

Regional Insights:

Competitive Landscape:

The report has also provided a comprehensive analysis of the competitive landscape in the global healthcare BPO market. Competitive analysis such as market structure, market share by key players, player positioning, top winning strategies, competitive dashboard, and company evaluation quadrant has been covered in the report. Also, detailed profiles of all major companies have been provided. Some of the companies covered include:

Key Questions Answered in This Report

Table of Contents

1 Preface

2 Scope and Methodology

3 Executive Summary

4 Introduction

5 Global Healthcare BPO Market

6 Market Breakup by Payer Service

7 Market Breakup by Provider Service

8 Market Breakup by Pharmaceutical Service

9 Market Breakup by Region

10 SWOT Analysis

11 Value Chain Analysis

12 Porters Five Forces Analysis

13 Price Analysis

14 Competitive Landscape

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