헬스케어 BPO 시장 : 세계 산업 분석, 규모, 점유율, 성장, 동향, 예측(2023-2030년) - 서비스 유형별, 지역별, 기업별

Healthcare BPO Market - Global Healthcare BPO Industry Analysis, Size, Share, Growth, Trends, and Forecast 2023-2030 - (By Service Type Coverage, By Geographic Coverage and By Company)

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한글목차

세계 헬스케어 비즈니스 프로세스 아웃소싱(BPO) 시장 규모는 향후 몇 년 동안 괄목할 만한 성장세를 보이며 2023년 약 2,355억 달러에서 2030년 말에는 4,305억 달러에 달할 것으로 예측됩니다. 예측 기간 동안 연평균 성장률(CAGR) 9.0%를 반영하는 이러한 대폭적인 확대는 몇 가지 주요 산업 동향과 결정 요인에 의해 주도되고 있습니다.

헬스케어 BPO 시장은 디지털 기술의 급속한 확산과 합리적인 가격의 의료 서비스에 대한 수요 증가로 인해 전문 솔루션에 대한 수요가 급증하고 있습니다. 업계 선도기업인 Access Healthcare는 자동화, AI, 빅데이터를 활용하여 헬스케어 아웃소싱을 가속화하여 전 세계적으로 임상, 관리, 재무 성과를 향상시키고 있습니다.

최근 몇 년 동안 공급자 아웃소싱 서비스는 특히 청구 계획 및 청구 처리 분야에서 시장을 장악하고 있습니다. 의료 기관이 청구 모니터링 및 수익주기 관리(RCM) 솔루션에 대한 의존도가 높아짐에 따라 이러한 서비스에 대한 수요는 앞으로도 시장 성장을 견인할 것으로 예상됩니다. 또한, 의료 지불자의 수요 증가와 건강 보험 가입자의 급격한 증가에 힘입어 지불자 아웃소싱 서비스 부문이 가장 빠르게 성장할 것으로 예상됩니다.

미국을 필두로 한 북미 지역이 전 세계 헬스케어 BPO 시장에서 가장 큰 점유율을 차지하고 있습니다. 이 지역의 성장은 헬스케어 IT 아웃소싱에 대한 인식 증가, 정부의 중요한 이니셔티브, 그리고 업계 선두 업체들의 존재에 기인합니다. 반면, 중국과 인도를 중심으로 한 아시아태평양은 헬스케어 IT 아웃소싱에 대한 인식 증가, 헬스케어 시스템 개발, 인프라 성장으로 인해 시장이 빠르게 성장하고 있습니다.

이 보고서는 세계 헬스케어 BPO 시장에 대해 조사했으며, 시장 개요와 함께 서비스 유형별, 지역별, 기업별 동향, 시장 진입 기업의 경쟁 동향 등을 제공합니다.

목차

제1장 주요 요약

제2장 시장 개요

• 시장 정의와 세분화
• 시장 역학
• 밸류체인 분석
• Porter's Five Forces 분석
• COVID-19의 영향 분석
• 우크라이나와 러시아 분쟁의 영향
• 경제 개요
• PESTLE 분석

제3장 세계의 헬스케어 BPO 시장 전망, 2018-2030년

• 세계의 헬스케어 BPO 시장 전망, 서비스 유형별, 금액(100만 달러), 2018-2030년
• 세계의 헬스케어 BPO 시장 전망, 지역별, 금액(100만 달러), 2018-2030년

제4장 북미의 헬스케어 BPO 시장 전망, 2018-2030년

제5장 유럽의 헬스케어 BPO 시장 전망, 2018-2030년

제6장 아시아태평양의 헬스케어 BPO 시장 전망, 2018-2030년

제7장 라틴아메리카의 헬스케어 BPO 시장 전망, 2018-2030년

제8장 중동 및 아프리카의 헬스케어 BPO 시장 전망, 2018-2030년

제9장 경쟁 상황

• 용량과 용도 히트맵
• 제조업체와 용도 히트맵
• 기업의 시장 점유율 분석, 2022년
• 경쟁력 대시보드
• 기업 개요
  • Cognizant
  • Accenture
  • Tata Consultancy Services
  • Xerox Corporation
  • HCL technologies
  • IBM Corporation
  • Wipro
  • Infosys BPM
  • Firstsource Solutions
  • R1 RCM
  • Invensis Technologies
  • WNX Limited
  • NTT Data Corporation
  • GeBBS Healthcare
  • Omega Healthcare
  • United Health Group

제10장 부록

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영문 목차

영문목차

The global healthcare Business Process Outsourcing (BPO) market is set to witness remarkable growth in the coming years, with projections indicating a surge from approximately $235.5 billion in 2023 to an estimated $430.5 billion by the end of 2030. This substantial expansion, reflecting a Compound Annual Growth Rate (CAGR) of 9.0% over the forecast period, is driven by several key trends and determinants in the industry.

Specialized Solutions and Digital Technology Driving Market Growth

The healthcare BPO market is witnessing a surge in demand for specialized solutions, fueled by the rapid growth of digital technology usage in the industry and the increasing need for affordable healthcare services. Access Healthcare, a leading player in the industry, has utilized automation, AI, and big data to accelerate healthcare outsourcing, resulting in enhanced clinical, administrative, and financial outcomes globally.

Provider Outsourcing Services Lead Industry Dominance

Provider outsourcing services, particularly in billing planning and claims processing, have dominated the market in recent years. With medical facilities increasingly relying on billing monitoring and Revenue Cycle Management (RCM) solutions, the demand for these services is expected to continue driving market growth. Furthermore, the payer outsourcing services category is projected to experience the fastest growth, supported by the increasing demand from healthcare payers and the surge in health insurance enrollment.

North America and Asia Pacific Emerging as Key Market Frontiers

North America, spearheaded by the United States, holds the largest share in the global healthcare BPO market. The region's expansion is attributed to heightened awareness of healthcare IT outsourcing, significant government initiatives, and the presence of major industry players. In contrast, the Asia Pacific region, led by China and India, is witnessing rapid market growth due to increasing awareness of healthcare IT outsourcing, healthcare system development, and infrastructure growth.

Regulatory Compliance and Technological Innovation Shaping Industry Dynamics

Tight regulations surrounding patient confidentiality, data privacy, and security compliance are shaping the healthcare BPO landscape. Compliance with regulations such as the US Health Insurance Portability and Accountability Act (HIPAA) and the General Data Protection Regulation (GDPR) in the EU is essential, favoring specialized healthcare BPOs equipped to handle complex regulatory needs.

Opportunities in Medical Claim Administration and Innovative Technology Adoption

The growing emphasis on medical claim administration and the increasing adoption of innovative technologies, including AI-powered drug discovery tools, present significant growth opportunities in the healthcare BPO market. Outsourcing medical claims management processes enhances efficiency and revenue generation for healthcare organizations, while technological advancements streamline drug discovery processes, propelling market expansion.

Addressing Growth Barriers and Expanding Opportunities

Despite growth opportunities, the industry faces challenges such as complicated regulatory norms and hidden expenses associated with outsourcing. However, initiatives aimed at clarifying regulations and mitigating hidden costs are underway, fostering a conducive environment for market growth.

Competitive Analysis:

The healthcare BPO market exhibits fragmentation, with numerous major players, though a select few currently hold significant market share. Expectations within the competitive landscape foresee further consolidation in the forthcoming years.

Leaders in the Global Healthcare BPO Market

• Cognizant
• Accenture
• Tata Consultancy Services
• Xerox Corporation
• HCL Technologies
• IBM Corporation
• Wipro
• Infosys BPM
• Firstsource Solutions
• R1 RCM
• Invensis Technologies
• WNX Limited
• NTT Data Corporation
• GeBBS Healthcare
• Omega Healthcare
• United Health Group

Global Healthcare BPO Market is Segmented as Below:

By Service Type:

• Provider Outsourcing Services
  • Revenue Cycle Management
  • Patient Enrollment
  • Patient Care
• Payer Outsourcing Services
  • Claims Management
  • Customer Relationship Management
  • Billing & Accounts Management
  • HR and IT Services
• Operation Services
  • Manufacturing
  • R&D
  • Supply Chain Management & Logistics
  • Sales & Marketing Services

By Geographic Coverage:

• North America
  • U.S.
  • Canada
• Europe
  • Germany
  • U.K.
  • France
  • Italy
  • Turkey
  • Russia
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • South Korea
  • India
  • Southeast Asia
  • Rest of Asia Pacific
• Latin America
  • Brazil
  • Mexico
  • Argentina
  • Rest of Latin America
• Middle East & Africa
  • GCC
  • South Africa
  • Egypt
  • Nigeria
  • Rest of Middle East & Africa

Table of Contents

1. Executive Summary

• 1.1. Global Healthcare BPO Market Snapshot
• 1.2. Future Projections
• 1.3. Key Market Trends
• 1.4. Regional Snapshot, by Value, 2022
• 1.5. Analyst Recommendations

2. Market Overview

• 2.1. Market Definitions and Segmentations
• 2.2. Market Dynamics
  • 2.2.1. Drivers
  • 2.2.2. Restraints
  • 2.2.3. Market Opportunities
• 2.3. Value Chain Analysis
• 2.4. Porter's Five Forces Analysis
• 2.5. COVID-19 Impact Analysis
  • 2.5.1. Supply
  • 2.5.2. Demand
• 2.6. Impact of Ukraine-Russia Conflict
• 2.7. Economic Overview
  • 2.7.1. World Economic Projections
• 2.8. PESTLE Analysis

3. Global Healthcare BPO Market Outlook, 2018 - 2030

• 3.1. Global Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
  • 3.1.1. Key Highlights
    • 3.1.1.1. Provider Outsourcing Services
      • 3.1.1.1.1. Revenue Cycle Management
      • 3.1.1.1.2. Patient Enrollment
      • 3.1.1.1.3. Patient Care
    • 3.1.1.2. Payer Outsourcing Services
      • 3.1.1.2.1. Claims Management
      • 3.1.1.2.2. Customer Relationship Management
      • 3.1.1.2.3. Billing & Accounts Management
      • 3.1.1.2.4. HR and IT Services
    • 3.1.1.3. Operation Services
      • 3.1.1.3.1. Manufacturing
      • 3.1.1.3.2. R&D
      • 3.1.1.3.3. Supply Chain Management & Logistics
      • 3.1.1.3.4. Sales & Marketing Services
• 3.2. Global Healthcare BPO Market Outlook, by Region, Value (US$ Mn), 2018 - 2030
  • 3.2.1. Key Highlights
    • 3.2.1.1. North America
    • 3.2.1.2. Europe
    • 3.2.1.3. Asia Pacific
    • 3.2.1.4. Latin America
    • 3.2.1.5. Middle East & Africa

4. North America Healthcare BPO Market Outlook, 2018 - 2030

• 4.1. North America Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
  • 4.1.1. Key Highlights
    • 4.1.1.1. Provider Outsourcing Services
      • 4.1.1.1.1. Revenue Cycle Management
      • 4.1.1.1.2. Patient Enrollment
      • 4.1.1.1.3. Patient Care
    • 4.1.1.2. Payer Outsourcing Services
      • 4.1.1.2.1. Claims Management
      • 4.1.1.2.2. Customer Relationship Management
      • 4.1.1.2.3. Billing & Accounts Management
      • 4.1.1.2.4. HR and IT Services
    • 4.1.1.3. Operation Services
      • 4.1.1.3.1. Manufacturing
      • 4.1.1.3.2. R&D
      • 4.1.1.3.3. Supply Chain Management & Logistics
      • 4.1.1.3.4. Sales & Marketing Services
  • 4.1.2. BPS Analysis/Market Attractiveness Analysis
• 4.2. North America Healthcare BPO Market Outlook, by Country, Value (US$ Mn), 2018 - 2030
  • 4.2.1. Key Highlights
    • 4.2.1.1. U.S. Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 4.2.1.2. Canada Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
  • 4.2.2. BPS Analysis/Market Attractiveness Analysis

5. Europe Healthcare BPO Market Outlook, 2018 - 2030

• 5.1. Europe Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
  • 5.1.1. Key Highlights
    • 5.1.1.1. Provider Outsourcing Services
      • 5.1.1.1.1. Revenue Cycle Management
      • 5.1.1.1.2. Patient Enrollment
      • 5.1.1.1.3. Patient Care
    • 5.1.1.2. Payer Outsourcing Services
      • 5.1.1.2.1. Claims Management
      • 5.1.1.2.2. Customer Relationship Management
      • 5.1.1.2.3. Billing & Accounts Management
      • 5.1.1.2.4. HR and IT Services
    • 5.1.1.3. Operation Services
      • 5.1.1.3.1. Manufacturing
      • 5.1.1.3.2. R&D
      • 5.1.1.3.3. Supply Chain Management & Logistics
      • 5.1.1.3.4. Sales & Marketing Services
  • 5.1.2. BPS Analysis/Market Attractiveness Analysis
• 5.2. Europe Healthcare BPO Market Outlook, by Country, Value (US$ Mn), 2018 - 2030
  • 5.2.1. Key Highlights
    • 5.2.1.1. Germany Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 5.2.1.2. U.K. Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 5.2.1.3. France Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 5.2.1.4. Italy Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 5.2.1.5. Turkey Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 5.2.1.6. Russia Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 5.2.1.7. Rest of Europe Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
  • 5.2.2. BPS Analysis/Market Attractiveness Analysis

6. Asia Pacific Healthcare BPO Market Outlook, 2018 - 2030

• 6.1. Asia Pacific Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
  • 6.1.1. Key Highlights
    • 6.1.1.1. Provider Outsourcing Services
      • 6.1.1.1.1. Revenue Cycle Management
      • 6.1.1.1.2. Patient Enrollment
      • 6.1.1.1.3. Patient Care
    • 6.1.1.2. Payer Outsourcing Services
      • 6.1.1.2.1. Claims Management
      • 6.1.1.2.2. Customer Relationship Management
      • 6.1.1.2.3. Billing & Accounts Management
      • 6.1.1.2.4. HR and IT Services
    • 6.1.1.3. Operation Services
      • 6.1.1.3.1. Manufacturing
      • 6.1.1.3.2. R&D
      • 6.1.1.3.3. Supply Chain Management & Logistics
      • 6.1.1.3.4. Sales & Marketing Services
  • 6.1.2. BPS Analysis/Market Attractiveness Analysis
• 6.2. Asia Pacific Healthcare BPO Market Outlook, by Country, Value (US$ Mn), 2018 - 2030
  • 6.2.1. Key Highlights
    • 6.2.1.1. China Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 6.2.1.2. Japan Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 6.2.1.3. South Korea Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 6.2.1.4. India Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 6.2.1.5. Southeast Asia Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 6.2.1.6. Rest of Asia Pacific Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
  • 6.2.2. BPS Analysis/Market Attractiveness Analysis

7. Latin America Healthcare BPO Market Outlook, 2018 - 2030

• 7.1. Latin America Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
  • 7.1.1. Key Highlights
    • 7.1.1.1. Provider Outsourcing Services
      • 7.1.1.1.1. Revenue Cycle Management
      • 7.1.1.1.2. Patient Enrollment
      • 7.1.1.1.3. Patient Care
    • 7.1.1.2. Payer Outsourcing Services
      • 7.1.1.2.1. Claims Management
      • 7.1.1.2.2. Customer Relationship Management
      • 7.1.1.2.3. Billing & Accounts Management
      • 7.1.1.2.4. HR and IT Services
    • 7.1.1.3. Operation Services
      • 7.1.1.3.1. Manufacturing
      • 7.1.1.3.2. R&D
      • 7.1.1.3.3. Supply Chain Management & Logistics
      • 7.1.1.3.4. Sales & Marketing Services
  • 7.1.2. BPS Analysis/Market Attractiveness Analysis
• 7.2. Latin America Healthcare BPO Market Outlook, by Country, Value (US$ Mn), 2018 - 2030
  • 7.2.1. Key Highlights
    • 7.2.1.1. Brazil Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 7.2.1.2. Mexico Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 7.2.1.3. Argentina Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 7.2.1.4. Rest of Latin America Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
  • 7.2.2. BPS Analysis/Market Attractiveness Analysis

8. Middle East & Africa Healthcare BPO Market Outlook, 2018 - 2030

• 8.1. Middle East & Africa Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
  • 8.1.1. Key Highlights
    • 8.1.1.1. Provider Outsourcing Services
      • 8.1.1.1.1. Revenue Cycle Management
      • 8.1.1.1.2. Patient Enrollment
      • 8.1.1.1.3. Patient Care
    • 8.1.1.2. Payer Outsourcing Services
      • 8.1.1.2.1. Claims Management
      • 8.1.1.2.2. Customer Relationship Management
      • 8.1.1.2.3. Billing & Accounts Management
      • 8.1.1.2.4. HR and IT Services
    • 8.1.1.3. Operation Services
      • 8.1.1.3.1. Manufacturing
      • 8.1.1.3.2. R&D
      • 8.1.1.3.3. Supply Chain Management & Logistics
      • 8.1.1.3.4. Sales & Marketing Services
  • 8.1.2. BPS Analysis/Market Attractiveness Analysis
• 8.2. Middle East & Africa Healthcare BPO Market Outlook, by Country, Value (US$ Mn), 2018 - 2030
  • 8.2.1. Key Highlights
    • 8.2.1.1. GCC Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 8.2.1.2. South Africa Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 8.2.1.3. Egypt Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 8.2.1.4. Nigeria Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 8.2.1.5. Rest of Middle East & Africa Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
  • 8.2.2. BPS Analysis/Market Attractiveness Analysis

9. Competitive Landscape

• 9.1. Capacity vs Application Heatmap
• 9.2. Manufacturer vs Application Heatmap
• 9.3. Company Market Share Analysis, 2022
• 9.4. Competitive Dashboard
• 9.5. Company Profiles
  • 9.5.1. Cognizant
    • 9.5.1.1. Company Overview
    • 9.5.1.2. Product Portfolio
    • 9.5.1.3. Financial Overview
    • 9.5.1.4. Business Strategies and Development
  • 9.5.2. Accenture
    • 9.5.2.1. Company Overview
    • 9.5.2.2. Product Portfolio
    • 9.5.2.3. Financial Overview
    • 9.5.2.4. Business Strategies and Development
  • 9.5.3. Tata Consultancy Services
    • 9.5.3.1. Company Overview
    • 9.5.3.2. Product Portfolio
    • 9.5.3.3. Financial Overview
    • 9.5.3.4. Business Strategies and Development
  • 9.5.4. Xerox Corporation
    • 9.5.4.1. Company Overview
    • 9.5.4.2. Product Portfolio
    • 9.5.4.3. Financial Overview
    • 9.5.4.4. Business Strategies and Development
  • 9.5.5. HCL technologies
    • 9.5.5.1. Company Overview
    • 9.5.5.2. Product Portfolio
    • 9.5.5.3. Financial Overview
    • 9.5.5.4. Business Strategies and Development
  • 9.5.6. IBM Corporation
    • 9.5.6.1. Company Overview
    • 9.5.6.2. Product Portfolio
    • 9.5.6.3. Financial Overview
    • 9.5.6.4. Business Strategies and Development
  • 9.5.7. Wipro
    • 9.5.7.1. Company Overview
    • 9.5.7.2. Product Portfolio
    • 9.5.7.3. Financial Overview
    • 9.5.7.4. Business Strategies and Development
  • 9.5.8. Infosys BPM
    • 9.5.8.1. Company Overview
    • 9.5.8.2. Product Portfolio
    • 9.5.8.3. Business Strategies and Development
  • 9.5.9. Firstsource Solutions
    • 9.5.9.1. Company Overview
    • 9.5.9.2. Product Portfolio
    • 9.5.9.3. Financial Overview
    • 9.5.9.4. Business Strategies and Development
  • 9.5.10. R1 RCM
    • 9.5.10.1. Company Overview
    • 9.5.10.2. Product Portfolio
    • 9.5.10.3. Financial Overview
    • 9.5.10.4. Business Strategies and Development
  • 9.5.11. Invensis Technologies
    • 9.5.11.1. Company Overview
    • 9.5.11.2. Product Portfolio
    • 9.5.11.3. Financial Overview
    • 9.5.11.4. Business Strategies and Development
  • 9.5.12. WNX Limited
    • 9.5.12.1. Company Overview
    • 9.5.12.2. Product Portfolio
    • 9.5.12.3. Financial Overview
    • 9.5.12.4. Business Strategies and Development
  • 9.5.13. NTT Data Corporation
    • 9.5.13.1. Company Overview
    • 9.5.13.2. Product Portfolio
    • 9.5.13.3. Financial Overview
    • 9.5.13.4. Business Strategies and Development
  • 9.5.14. GeBBS Healthcare
    • 9.5.14.1. Company Overview
    • 9.5.14.2. Product Portfolio
    • 9.5.14.3. Financial Overview
    • 9.5.14.4. Business Strategies and Development
  • 9.5.15. Omega Healthcare
    • 9.5.15.1. Company Overview
    • 9.5.15.2. Product Portfolio
    • 9.5.15.3. Financial Overview
    • 9.5.15.4. Business Strategies and Development
  • 9.5.16. United Health Group
    • 9.5.16.1. Company Overview
    • 9.5.16.2. Product Portfolio
    • 9.5.16.3. Financial Overview
    • 9.5.16.4. Business Strategies and Development

10. Appendix

• 10.1. Research Methodology
• 10.2. Report Assumptions
• 10.3. Acronyms and Abbreviations

관련자료