리서치사:Market Glass, Inc. (Formerly Global Industry Analysts, Inc.)
발행일:2025년 11월
페이지 정보:영문 324 Pages
라이선스 & 가격 (부가세 별도)
한글목차
세계의 케이스 관리 시장은 2030년까지 197억 달러에 달할 전망
세계의 케이스 관리 시장은 2024년에 110억 달러로 추정되고 있으며, 2024-2030년의 분석 기간에 CAGR 10.2%로 성장하며, 2030년까지 197억 달러에 달할 것으로 예측됩니다. 이 리포트에서 분석 대상 부문의 하나인 케이스 관리 솔루션은 9.2%의 CAGR을 기록하며, 분석 기간 종료까지 114억 달러에 달할 것으로 예측됩니다. 케이스 관리 서비스 부문의 성장률은 분석 기간에 11.7%의 CAGR로 추정되고 있습니다.
미국 시장은 32억 달러로 추정되는 한편, 중국은 8.6%의 CAGR로 성장할 것으로 예측됩니다.
미국의 케이스 관리 시장은 2024년에 32억 달러로 추정되고 있습니다. 세계 2위의 경제 규모를 자랑하는 중국은 2024-2030년의 분석 기간에 CAGR 8.6%로 추이하며, 2030년까지 27억 달러의 시장 규모에 달할 것으로 예측됩니다. 기타 주목할 만한 지역 시장으로는 일본과 캐나다를 들 수 있으며, 각각 분석 기간 중 8.2%, 9.1%의 CAGR로 성장할 것으로 예측됩니다. 유럽에서는 독일이 약 5.1%의 CAGR로 성장할 것으로 예측됩니다.
글로벌·케이스 관리 시장 - 주요 동향과 촉진요인의 개요
현대 조직에 사례 관리 솔루션이 필수적인 이유
사례 관리 시스템은 산업을 불문하고 조직이 프로세스를 효율화하고, 고객과의 상호 작용을 개선하며, 복잡한 워크플로우를 관리하는 데 필수적인 툴입니다. 법률 사건 대응, 환자 관리, 고객 문제 해결 등 사례 관리는 사건의 시작부터 해결까지 체계적으로 처리하고 추적할 수 있는 방법을 제공합니다. 이러한 시스템은 의료, 법률 서비스, 사회복지, 보험, 정부 부문 등 세부적인 사례 모니터링과 부서 간 협력이 필수적인 분야에서 널리 사용되고 있습니다. 사례 관리 솔루션은 각 사례가 적절하게 관리되어 더 나은 성과, 생산성 향상, 고객 만족도 향상으로 이어지도록 보장합니다. 일상 업무의 자동화와 커뮤니케이션 통합을 통해 사례 관리 시스템은 관리 업무의 부담을 줄이고 전문가가 더 가치 있는 업무에 집중할 수 있도록 도와줍니다. 점점 더 많은 조직이 업무 효율성과 고객 경험을 우선시하는 가운데, 사례 관리 시스템은 점점 더 가속화되고 복잡해지는 세상에서 일관된 고품질 서비스를 제공하는 데 필수적인 요소로 자리 잡았습니다.
기술 혁신은 사례 관리를 어떻게 변화시켰을까?
기술은 사례 관리를 혁신적으로 변화시켰고, 더 빠르고 효율적이며 어디에서나 접근 가능한 것으로 변화시켰습니다. 가장 영향력 있는 발전 중 하나는 클라우드 기반 사례 관리 플랫폼의 도입입니다. 이를 통해 사례 데이터에 대한 실시간 접근이 가능하고, 지역적으로 분산된 팀 간의 협업을 촉진하며, 다른 업무 시스템과의 원활한 통합을 실현합니다. 이러한 플랫폼은 모든 이해관계자가 최신 사건 정보에 접근할 수 있도록 보장하고, 의사결정을 효율화하며, 업무를 원활하게 운영할 수 있도록 돕습니다. 또한 클라우드 기술은 데이터 보안을 강화하고 쉬운 확장성을 실현하므로 케이스의 양이 증가함에 따라 조직이 쉽게 적응할 수 있도록 도와줍니다. 인공지능(AI)과 머신러닝도 사례관리에 큰 영향을 미치고 있습니다. AI 툴은 현재 사례 데이터를 분석하고 패턴을 감지하고 다음 단계를 제안함으로써 의사결정 과정을 개선할 수 있습니다. 예를 들어 의료 분야에서는 환자의 예후 예측 및 치료 중재 추천에 활용되며, 법률 업계에서는 방대한 사건 데이터에서 관련 문서를 추출하여 수사의 효율화를 지원합니다. 자동화도 중요한 진전이며, 업무 할당, 보고서 작성, 기한 관리와 같은 일상적인 사무 업무를 처리합니다. 또한 고급 보고 및 분석 툴은 많은 사례 관리 시스템에서 표준으로 제공되어 조직이 성과와 효율성에 대한 심층적인 인사이트를 얻을 수 있게 되었습니다. 이 툴들은 워크플로우의 병목현상을 파악하고, 사건 해결 시간을 측정하며, 사례 관리 업무 전반을 개선할 수 있는 실용적인 데이터를 제공합니다. 이러한 기술 혁신을 통해 사례관리 시스템은 점점 더 지능화 및 적응력을 높여 역동적인 비즈니스 환경에서 경쟁력과 대응력을 유지하는 데 필요한 역량을 조직에 제공합니다.
사례관리의 미래를 만들어갈 새로운 동향은 무엇인가?
더 높은 유연성, 고객 경험 향상, 업무 효율성 강화에 대한 요구에 힘입어 사례 관리 솔루션의 진화를 주도하는 몇 가지 주요 동향이 있습니다. 가장 두드러진 동향 중 하나는 개인화된 서비스 제공에 대한 수요 증가입니다. 고객이 보다 맞춤화되고 신속한 대응을 기대하는 가운데, 사례 관리 시스템은 개별적으로 조정된 워크플로우와 사례 대응 전략을 제공하도록 진화하고 있습니다. 이러한 경향은 의료, 법률, 고객 서비스 등의 분야에서 특히 중요합니다. 이러한 분야에서는 고객이나 환자의 개별적인 필요에 따라 각 사례에 대한 고유한 접근이 필요합니다. 인공지능(AI)과 자동화의 부상도 사례관리의 또 다른 주요 동향입니다. 조직은 데이터 입력, 케이스 할당, 상태 업데이트와 같은 반복적인 작업을 자동화하기 위해 AI를 활용한 툴을 점점 더 많이 활용하고 있습니다. 이를 통해 사건 해결이 빨라질 뿐만 아니라, 보다 복잡하고 섬세한 업무에 인적 자원을 집중할 수 있습니다. 예측 분석도 사례 관리 시스템 내에서 유용한 툴이 되고 있으며, 조직은 결과를 예측하고 사전에 사례 처리 프로세스를 최적화할 수 있습니다. 진화하는 규제 프레임워크에 대한 컴플라이언스도 사례관리 동향을 형성하는 중요한 요소입니다. 의료, 금융 등 업계가 점점 더 엄격해지는 데이터 보호 및 개인정보 보호법에 직면한 가운데, 조직은 컴플라이언스 준수를 보장하기 위해 첨단 사례 관리 시스템을 도입하고 있습니다. 이러한 시스템은 감사 추적 기능, 안전한 데이터 처리, 자동화된 컴플라이언스 추적 기능을 표준으로 갖추고 있으며, 규제 요건에 쉽게 대응할 수 있습니다. 또한 사례관리와 CRM 시스템, ERP 플랫폼 등 타 업무 소프트웨어와의 통합이 보편화되어 원활한 데이터 흐름과 부서 간 연계 강화가 이루어지고 있습니다. 이러한 상호 연결성을 통해 조직은 업무 효율성을 높이고 모든 접점에서 보다 일관된 서비스를 제공할 수 있습니다.
사례 관리 시장의 성장을 이끄는 요인은 무엇인가?
사례관리 시장의 괄목할 만한 성장을 이끄는 요인은 여러 가지가 있으며, 모두 업무의 복잡성과 효율성 및 컴플라이언스에 대한 관심 증가와 관련이 있습니다. 가장 중요한 촉진요인 중 하나는 방대한 정보를 효과적으로 관리하고 처리해야 할 필요성 증가입니다. 다양한 분야의 조직이 보다 복잡한 안건, 고객과의 소통, 워크플로우를 처리하면서 기존의 사례 처리 방식으로는 더 이상 충분하지 않게 되었습니다. 사례 관리 시스템은 특히 법률, 의료, 정부 등의 산업에서 사례 추적, 모니터링 및 해결을 구조화하고 자동화하여 오류 및 지연 가능성을 줄일 수 있는 방법을 제공합니다. 원격 근무도 시장 성장에 중요한 역할을 하고 있으며, 더 많은 조직이 클라우드 기반 사례 관리 솔루션을 채택하여 장소에 구애받지 않고 원활하게 협업할 수 있도록 하고 있습니다. 클라우드 기술이 제공하는 유연성과 접근성을 통해 분산된 팀이 원격 환경에서도 협업하고, 사례 파일에 안전하게 액세스하고, 워크플로우를 효율적으로 관리할 수 있게 되었습니다. 이러한 변화는 팬데믹으로 인해 업무 연속성을 보장하는 적응성과 확장성을 갖춘 솔루션의 필요성이 부각되면서 그 중요성이 더욱 부각되고 있습니다. 규제 준수 또한 시장 성장을 가속하는 주요 요인입니다. 데이터 프라이버시, 보안, 보고에 대한 규제가 강화되는 가운데, 사례관리 시스템은 컴플라이언스를 유지하는 데 필수적인 툴이 되었습니다. 감사 추적, 안전한 문서 보관, 자동화된 보고 기능을 갖춘 이 시스템은 조직이 법적 및 규제 요건을 충족하는 동시에 컴플라이언스 위반의 위험을 최소화할 수 있도록 지원합니다. 마지막으로 자동화와 AI의 발전으로 사건 관리 시스템의 기능은 계속 확장되고 있으며, 보다 스마트하고 신속하며 정확한 사건 해결을 실현하고 있습니다. 이러한 기술은 관리 부담 감소, 의사결정 개선, 서비스 성과 향상을 통해 조직이 시대를 앞서갈 수 있도록 지원하며, 이 모든 것이 업계 전반에서 사례관리 솔루션의 채택 확대에 기여하고 있습니다.
부문 :
컴포넌트(솔루션, 서비스), 업종별(정부기관, 금융·보험·증권, 의료, 소매, 기타 업종)
조사 대상 기업의 예
Appian Corporation
Associate in General Insurance(AINS)
Dell Technologies
DST Systems, Inc.
Hyland Software, Inc.
IBM Corporation
Kofax, Inc.
MicroPact Global, Inc.
Newgen Software Inc.
Pegasystems, Inc.
Pulpstream
ThreatMetrix, Inc.
AI 통합
검증된 전문가 컨텐츠와 AI 툴을 통해 시장 및 경쟁 정보 분석 방식을 혁신하고 있습니다.
Global Industry Analysts는 일반적인 LLM이나 산업 전문 SLM에 대한 쿼리 방식을 대신하여 전 세계 도메인 전문가들이 엄선한 컨텐츠 리포지토리를 구축했습니다. 여기에는 비디오 전사, 블로그, 검색엔진 조사, 그리고 방대한 양의 기업, 제품/서비스, 시장 데이터가 포함됩니다.
관세 영향 계수
이번 보고서에는 Global Industry Analysts가 예측한 본사 소재지, 생산기지, 수출입(완제품 및 OEM)에 따른 기업의 경쟁력 변화에 따라 지역 시장에 미치는 관세의 영향을 반영했습니다. 이러한 복잡하고 다면적인 시장 현실은 수입원가(COGS) 증가, 수익성 감소, 공급망 재편 등 미시적 및 거시적 시장 역학을 통해 경쟁사들에게 영향을 미칠 것입니다.
목차
제1장 조사 방법
제2장 개요
시장 개요
주요 기업
시장 동향과 촉진요인
세계 시장 전망
제3장 시장 분석
미국
캐나다
일본
중국
유럽
프랑스
독일
이탈리아
영국
기타 유럽
아시아태평양
세계의 기타 지역
제4장 경쟁
KSA
영문 목차
영문목차
Global Case Management Market to Reach US$19.7 Billion by 2030
The global market for Case Management estimated at US$11.0 Billion in the year 2024, is expected to reach US$19.7 Billion by 2030, growing at a CAGR of 10.2% over the analysis period 2024-2030. Case Management Solutions, one of the segments analyzed in the report, is expected to record a 9.2% CAGR and reach US$11.4 Billion by the end of the analysis period. Growth in the Case Management Services segment is estimated at 11.7% CAGR over the analysis period.
The U.S. Market is Estimated at US$3.2 Billion While China is Forecast to Grow at 8.6% CAGR
The Case Management market in the U.S. is estimated at US$3.2 Billion in the year 2024. China, the world's second largest economy, is forecast to reach a projected market size of US$2.7 Billion by the year 2030 trailing a CAGR of 8.6% over the analysis period 2024-2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at a CAGR of 8.2% and 9.1% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 5.1% CAGR.
Global Case Management Market - Key Trends and Drivers Summarized
Why Are Case Management Solutions Crucial for Modern Organizations?
Case management systems are vital tools across industries that enable organizations to streamline processes, improve client interactions, and manage intricate workflows. Whether it's addressing legal cases, managing patient care, or resolving customer issues, case management provides a structured approach to handling and tracking cases from inception to resolution. These systems are widely adopted in healthcare, legal services, social work, insurance, and government sectors where detailed case oversight and coordination across departments are essential for success. Case management solutions ensure that each case is properly managed, leading to better outcomes, enhanced productivity, and increased client satisfaction. By automating routine tasks and integrating communications, case management systems reduce administrative burden, allowing professionals to focus on higher-value tasks. As more organizations prioritize operational efficiency and client experience, case management systems are becoming indispensable for delivering consistent, high-quality services in an increasingly fast-paced and complex world.
How Have Technological Advances Transformed Case Management?
Technology has revolutionized case management, making it faster, more efficient, and accessible from anywhere. One of the most impactful advancements is the adoption of cloud-based case management platforms, which provide real-time access to case data, foster collaboration across geographically dispersed teams, and offer seamless integration with other business systems. These platforms ensure that all stakeholders have access to the most current case information, which streamlines decision-making and keeps operations running smoothly. Furthermore, cloud technology enhances data security and enables easy scalability, making it easier for organizations to adapt as their case volumes grow. Artificial intelligence (AI) and machine learning have also made a significant impact on case management. AI tools can now analyze case data, detect patterns, and suggest next steps, improving the decision-making process. In healthcare, for example, AI can be used to predict patient outcomes and recommend interventions, while in the legal industry, AI helps sift through vast amounts of case data to identify relevant documents and streamline research. Automation is another key development, as it handles routine administrative tasks like assigning cases, generating reports, and tracking deadlines. Moreover, advanced reporting and analytics tools are now standard in many case management systems, giving organizations deeper insights into performance and efficiency. These tools help identify bottlenecks in workflows, measure case resolution times, and provide actionable data that can improve overall case management practices. With these technological innovations, case management systems are becoming increasingly intelligent and adaptive, providing organizations with the capabilities they need to stay competitive and responsive in a dynamic business environment.
What Emerging Trends Are Shaping the Future of Case Management?
Several key trends are driving the evolution of case management solutions, spurred by the need for greater flexibility, improved customer experiences, and enhanced operational efficiency. One of the most notable trends is the growing demand for personalized service delivery. As clients expect more customized and responsive interactions, case management systems are evolving to offer tailored workflows and case-handling strategies. This trend is particularly important in sectors like healthcare, legal, and customer service, where each case requires a unique approach based on the individual needs of the client or patient. The rise of artificial intelligence (AI) and automation in case management is another major trend. Organizations are increasingly leveraging AI-powered tools to automate repetitive tasks such as data entry, case assignment, and status updates. This not only speeds up case resolution but also frees up human resources to focus on more complex and nuanced tasks. Predictive analytics is also becoming a valuable tool within case management systems, allowing organizations to anticipate outcomes and optimize their case-handling processes in advance. Compliance with evolving regulatory frameworks is another critical factor shaping case management trends. As industries like healthcare and finance face increasingly stringent data protection and privacy laws, organizations are turning to advanced case management systems to ensure compliance. These systems offer built-in audit trails, secure data handling, and automated compliance tracking, making it easier to meet regulatory requirements. Additionally, the integration of case management with other business software, such as CRM systems or ERP platforms, is becoming more common, allowing for seamless data flow and improved cross-departmental coordination. This interconnectedness helps organizations streamline operations and deliver more consistent service across all touchpoints.
What Factors Are Driving the Growth of the Case Management Market?
Several factors are driving the strong growth of the case management market, all linked to increasing complexity in business operations and a heightened focus on efficiency and compliance. One of the most important drivers is the growing need to manage and process large volumes of information effectively. As organizations across various sectors deal with more complex cases, client interactions, and workflows, traditional case-handling methods are no longer sufficient. Case management systems offer a structured and automated way to track, monitor, and resolve cases, reducing the likelihood of errors and delays, particularly in industries such as legal, healthcare, and government. Remote work has also played a key role in the market’s growth, with more organizations adopting cloud-based case management solutions that enable seamless collaboration from any location. The flexibility and accessibility provided by cloud technology have made it easier for distributed teams to stay aligned, access case files securely, and manage their workflows efficiently, even in remote environments. This shift has been especially relevant in the wake of the global pandemic, which highlighted the need for adaptable and scalable solutions that ensure continuity in operations. Regulatory compliance is another major factor fueling market growth. As industries face stricter regulations related to data privacy, security, and reporting, case management systems have become essential tools for maintaining compliance. These systems provide audit trails, secure document storage, and automated reporting functions that help organizations meet legal and regulatory requirements while minimizing the risk of non-compliance. Finally, advancements in automation and AI are continuing to expand the capabilities of case management systems, offering smarter, faster, and more accurate case resolution. These technologies enable organizations to stay ahead of the curve by reducing administrative burdens, improving decision-making, and delivering better service outcomes, all of which contribute to the growing adoption of case management solutions across industries.
SCOPE OF STUDY:
The report analyzes the Case Management market in terms of units by the following Segments, and Geographic Regions/Countries:
Segments:
Component (Solutions, Services); Vertical (Government, BFSI, Healthcare, Retail, Other Verticals)
Geographic Regions/Countries:
World; United States; Canada; Japan; China; Europe (France; Germany; Italy; United Kingdom; and Rest of Europe); Asia-Pacific; Rest of World.
Select Competitors (Total 202 Featured) -
Appian Corporation
Associate in General Insurance (AINS)
Dell Technologies
DST Systems, Inc.
Hyland Software, Inc.
IBM Corporation
Kofax, Inc.
MicroPact Global, Inc.
Newgen Software Inc.
Pegasystems, Inc.
Pulpstream
ThreatMetrix, Inc.
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TARIFF IMPACT FACTOR
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TABLE OF CONTENTS
I. METHODOLOGY
II. EXECUTIVE SUMMARY
1. MARKET OVERVIEW
Trade Shocks, Uncertainty, and the Structural Rewiring of the Global Economy
Global Economic Update
Case Management - Global Key Competitors Percentage Market Share in 2025 (E)
Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2025 (E)
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
Growing Complexity of Client Cases Spurs Demand for Advanced Case Management Solutions
Rising Adoption of Cloud-Based Platforms Expands the Addressable Market for Case Management Systems
Digital Transformation Drives Growth in Automated Case Management Tools
Increasing Focus on Enhancing Client Experience Propels the Adoption of Personalized Case Management Systems
Rising Demand for Data-Driven Decision Making Fuels Growth in Analytics-Integrated Case Management
Regulatory Compliance Requirements in Healthcare and Legal Sectors Expand Opportunities for Case Management Software
Here's the Story: Growing Need for Streamlined Workflows in Government and Social Services Drives Case Management Adoption
Integration of Case Management with CRM and ERP Systems Generates New Growth Opportunities
Surge in Remote Work and Distributed Teams Strengthens Demand for Cloud-Enabled Case Management
4. GLOBAL MARKET PERSPECTIVE
TABLE 1: World Case Management Market Analysis of Annual Sales in US$ Million for Years 2015 through 2030
TABLE 2: World Recent Past, Current & Future Analysis for Case Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
TABLE 3: World Historic Review for Case Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 4: World 15-Year Perspective for Case Management by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2015, 2025 & 2030
TABLE 5: World Recent Past, Current & Future Analysis for Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
TABLE 6: World Historic Review for Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 7: World 15-Year Perspective for Solutions by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2025 & 2030
TABLE 8: World Recent Past, Current & Future Analysis for Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
TABLE 9: World Historic Review for Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 10: World 15-Year Perspective for Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2025 & 2030
TABLE 11: World Recent Past, Current & Future Analysis for Government by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
TABLE 12: World Historic Review for Government by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 13: World 15-Year Perspective for Government by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2025 & 2030
TABLE 14: World Recent Past, Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
TABLE 15: World Historic Review for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 16: World 15-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2025 & 2030
TABLE 17: World Recent Past, Current & Future Analysis for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
TABLE 18: World Historic Review for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 19: World 15-Year Perspective for Healthcare by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2025 & 2030
TABLE 20: World Recent Past, Current & Future Analysis for Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
TABLE 21: World Historic Review for Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 22: World 15-Year Perspective for Retail by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2025 & 2030
TABLE 23: World Recent Past, Current & Future Analysis for Other Verticals by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
TABLE 24: World Historic Review for Other Verticals by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 25: World 15-Year Perspective for Other Verticals by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2025 & 2030
III. MARKET ANALYSIS
UNITED STATES
Case Management Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2025 (E)
TABLE 26: USA Recent Past, Current & Future Analysis for Case Management by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
TABLE 27: USA Historic Review for Case Management by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 28: USA 15-Year Perspective for Case Management by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2015, 2025 & 2030
TABLE 29: USA Recent Past, Current & Future Analysis for Case Management by Vertical - Government, BFSI, Healthcare, Retail and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
TABLE 30: USA Historic Review for Case Management by Vertical - Government, BFSI, Healthcare, Retail and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 31: USA 15-Year Perspective for Case Management by Vertical - Percentage Breakdown of Value Sales for Government, BFSI, Healthcare, Retail and Other Verticals for the Years 2015, 2025 & 2030
CANADA
TABLE 32: Canada Recent Past, Current & Future Analysis for Case Management by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
TABLE 33: Canada Historic Review for Case Management by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 34: Canada 15-Year Perspective for Case Management by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2015, 2025 & 2030
TABLE 35: Canada Recent Past, Current & Future Analysis for Case Management by Vertical - Government, BFSI, Healthcare, Retail and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
TABLE 36: Canada Historic Review for Case Management by Vertical - Government, BFSI, Healthcare, Retail and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 37: Canada 15-Year Perspective for Case Management by Vertical - Percentage Breakdown of Value Sales for Government, BFSI, Healthcare, Retail and Other Verticals for the Years 2015, 2025 & 2030
JAPAN
Case Management Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2025 (E)
TABLE 38: Japan Recent Past, Current & Future Analysis for Case Management by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
TABLE 39: Japan Historic Review for Case Management by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 40: Japan 15-Year Perspective for Case Management by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2015, 2025 & 2030
TABLE 41: Japan Recent Past, Current & Future Analysis for Case Management by Vertical - Government, BFSI, Healthcare, Retail and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
TABLE 42: Japan Historic Review for Case Management by Vertical - Government, BFSI, Healthcare, Retail and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 43: Japan 15-Year Perspective for Case Management by Vertical - Percentage Breakdown of Value Sales for Government, BFSI, Healthcare, Retail and Other Verticals for the Years 2015, 2025 & 2030
CHINA
Case Management Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2025 (E)
TABLE 44: China Recent Past, Current & Future Analysis for Case Management by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
TABLE 45: China Historic Review for Case Management by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 46: China 15-Year Perspective for Case Management by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2015, 2025 & 2030
TABLE 47: China Recent Past, Current & Future Analysis for Case Management by Vertical - Government, BFSI, Healthcare, Retail and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
TABLE 48: China Historic Review for Case Management by Vertical - Government, BFSI, Healthcare, Retail and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 49: China 15-Year Perspective for Case Management by Vertical - Percentage Breakdown of Value Sales for Government, BFSI, Healthcare, Retail and Other Verticals for the Years 2015, 2025 & 2030
EUROPE
Case Management Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2025 (E)
TABLE 50: Europe Recent Past, Current & Future Analysis for Case Management by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
TABLE 51: Europe Historic Review for Case Management by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 52: Europe 15-Year Perspective for Case Management by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2015, 2025 & 2030
TABLE 53: Europe Recent Past, Current & Future Analysis for Case Management by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
TABLE 54: Europe Historic Review for Case Management by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 55: Europe 15-Year Perspective for Case Management by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2015, 2025 & 2030
TABLE 56: Europe Recent Past, Current & Future Analysis for Case Management by Vertical - Government, BFSI, Healthcare, Retail and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
TABLE 57: Europe Historic Review for Case Management by Vertical - Government, BFSI, Healthcare, Retail and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 58: Europe 15-Year Perspective for Case Management by Vertical - Percentage Breakdown of Value Sales for Government, BFSI, Healthcare, Retail and Other Verticals for the Years 2015, 2025 & 2030
FRANCE
Case Management Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2025 (E)
TABLE 59: France Recent Past, Current & Future Analysis for Case Management by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
TABLE 60: France Historic Review for Case Management by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 61: France 15-Year Perspective for Case Management by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2015, 2025 & 2030
TABLE 62: France Recent Past, Current & Future Analysis for Case Management by Vertical - Government, BFSI, Healthcare, Retail and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
TABLE 63: France Historic Review for Case Management by Vertical - Government, BFSI, Healthcare, Retail and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 64: France 15-Year Perspective for Case Management by Vertical - Percentage Breakdown of Value Sales for Government, BFSI, Healthcare, Retail and Other Verticals for the Years 2015, 2025 & 2030
GERMANY
Case Management Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2025 (E)
TABLE 65: Germany Recent Past, Current & Future Analysis for Case Management by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
TABLE 66: Germany Historic Review for Case Management by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 67: Germany 15-Year Perspective for Case Management by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2015, 2025 & 2030
TABLE 68: Germany Recent Past, Current & Future Analysis for Case Management by Vertical - Government, BFSI, Healthcare, Retail and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
TABLE 69: Germany Historic Review for Case Management by Vertical - Government, BFSI, Healthcare, Retail and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 70: Germany 15-Year Perspective for Case Management by Vertical - Percentage Breakdown of Value Sales for Government, BFSI, Healthcare, Retail and Other Verticals for the Years 2015, 2025 & 2030
ITALY
TABLE 71: Italy Recent Past, Current & Future Analysis for Case Management by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
TABLE 72: Italy Historic Review for Case Management by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 73: Italy 15-Year Perspective for Case Management by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2015, 2025 & 2030
TABLE 74: Italy Recent Past, Current & Future Analysis for Case Management by Vertical - Government, BFSI, Healthcare, Retail and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
TABLE 75: Italy Historic Review for Case Management by Vertical - Government, BFSI, Healthcare, Retail and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 76: Italy 15-Year Perspective for Case Management by Vertical - Percentage Breakdown of Value Sales for Government, BFSI, Healthcare, Retail and Other Verticals for the Years 2015, 2025 & 2030
UNITED KINGDOM
Case Management Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2025 (E)
TABLE 77: UK Recent Past, Current & Future Analysis for Case Management by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
TABLE 78: UK Historic Review for Case Management by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 79: UK 15-Year Perspective for Case Management by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2015, 2025 & 2030
TABLE 80: UK Recent Past, Current & Future Analysis for Case Management by Vertical - Government, BFSI, Healthcare, Retail and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
TABLE 81: UK Historic Review for Case Management by Vertical - Government, BFSI, Healthcare, Retail and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 82: UK 15-Year Perspective for Case Management by Vertical - Percentage Breakdown of Value Sales for Government, BFSI, Healthcare, Retail and Other Verticals for the Years 2015, 2025 & 2030
REST OF EUROPE
TABLE 83: Rest of Europe Recent Past, Current & Future Analysis for Case Management by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
TABLE 84: Rest of Europe Historic Review for Case Management by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 85: Rest of Europe 15-Year Perspective for Case Management by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2015, 2025 & 2030
TABLE 86: Rest of Europe Recent Past, Current & Future Analysis for Case Management by Vertical - Government, BFSI, Healthcare, Retail and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
TABLE 87: Rest of Europe Historic Review for Case Management by Vertical - Government, BFSI, Healthcare, Retail and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 88: Rest of Europe 15-Year Perspective for Case Management by Vertical - Percentage Breakdown of Value Sales for Government, BFSI, Healthcare, Retail and Other Verticals for the Years 2015, 2025 & 2030
ASIA-PACIFIC
Case Management Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2025 (E)
TABLE 89: Asia-Pacific Recent Past, Current & Future Analysis for Case Management by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
TABLE 90: Asia-Pacific Historic Review for Case Management by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 91: Asia-Pacific 15-Year Perspective for Case Management by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2015, 2025 & 2030
TABLE 92: Asia-Pacific Recent Past, Current & Future Analysis for Case Management by Vertical - Government, BFSI, Healthcare, Retail and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
TABLE 93: Asia-Pacific Historic Review for Case Management by Vertical - Government, BFSI, Healthcare, Retail and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 94: Asia-Pacific 15-Year Perspective for Case Management by Vertical - Percentage Breakdown of Value Sales for Government, BFSI, Healthcare, Retail and Other Verticals for the Years 2015, 2025 & 2030
REST OF WORLD
TABLE 95: Rest of World Recent Past, Current & Future Analysis for Case Management by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
TABLE 96: Rest of World Historic Review for Case Management by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 97: Rest of World 15-Year Perspective for Case Management by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2015, 2025 & 2030
TABLE 98: Rest of World Recent Past, Current & Future Analysis for Case Management by Vertical - Government, BFSI, Healthcare, Retail and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
TABLE 99: Rest of World Historic Review for Case Management by Vertical - Government, BFSI, Healthcare, Retail and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
TABLE 100: Rest of World 15-Year Perspective for Case Management by Vertical - Percentage Breakdown of Value Sales for Government, BFSI, Healthcare, Retail and Other Verticals for the Years 2015, 2025 & 2030
