시설 관리(FM) 서비스 세계 시장 규모는 2024년 1조 4,310억 4,000만 달러로 평가되었고, 2026-2032년 연평균 5.95% 성장하여 2032년에는 2조 1,785억 7,000만 달러에 달할 것으로 예측됩니다.
시설 관리 서비스는 조직 내 프로세스를 통합하고, 주요 활동을 지원하며, 그 효율성을 향상시키는 합의된 서비스를 유지 및 개발하는 것을 말합니다.
이러한 서비스에는 유지보수 및 청소부터 보안 및 공간 관리까지 다양한 기능이 포함되며, 건축 환경의 기능성, 쾌적성, 안전성, 효율성을 보장하는 것을 목표로 합니다.
시설 관리 서비스의 미래 전망은 IoT, AI, 데이터 분석을 통합하여 보다 예측적이고 효율적인 서비스를 제공하는 데 있으며, 이는 건물과 시설의 관리 및 최적화 방식에 혁명을 가져올 수 있습니다.
세계 시설 관리 서비스 시장을 형성하는 주요 시장 역학은 다음과 같습니다.
주요 시장 성장 촉진요인
아웃소싱 트렌드 증가: 아웃소싱 트렌드 증가: 핵심 업무에 집중하기 위해 비핵심 업무를 아웃소싱하는 기업 증가로 다양한 산업에서 전문적인 시설 관리 서비스에 대한 수요가 증가하고 있습니다.
기술 발전: IoT, AI, 클라우드 기반 솔루션의 혁신으로 시설 관리 서비스의 효율성이 향상되어 합리적인 운영을 원하는 다양한 산업에 더욱 매력적이고 효과적입니다.
직장 경험의 중요성: 인재를 유치하고 유지하기 위해 긍정적인 업무 환경을 조성하는 것이 중요해지면서 기업들은 직원들의 경험을 향상시키기 위해 첨단 시설 관리 솔루션에 투자하고 있습니다.
지속가능성에 대한 노력: 지속가능한 운영과 그린 빌딩에 대한 관심이 높아지면서 기업의 환경 목표와 규제에 부합하는 친환경 시설 관리 서비스 도입이 증가하고 있습니다.
주요 과제
비용 압박: 특히 경제 상황이 불투명한 상황에서 선진화된 시설 관리 서비스 요구와 엄격한 예산의 균형을 맞추는 것은 효율적이고 비용 효율적인 솔루션을 찾는 조직에게 큰 도전이 되고 있습니다.
숙련된 인력 부족: 시설 관리 부문의 숙련된 전문가, 특히 신기술에 정통한 전문가의 부족은 시장의 성장과 첨단 서비스의 성공적인 도입을 제한할 수 있습니다.
주요 동향
스마트 빌딩 솔루션: 빌딩 관리 시스템에 스마트 기술과 IoT 디바이스의 통합은 시설 관리에 변화를 가져와 예지보전, 에너지 최적화, 업무 효율성 향상을 가능하게 합니다.
건강 및 웰빙에 대한 중요성: 팬데믹 이후 직장에서의 건강, 안전, 웰빙에 대한 관심이 높아지면서 직원들의 복지를 우선시하는 새로운 시설 관리 서비스에 대한 수요가 증가하고 있습니다.
통합 시설관리: 여러 시설 관리 서비스를 하나의 계약으로 통합하는 움직임이 가속화되고 있으며, 보다 일관된 서비스 관리를 원하는 기업에게 비용 효율성과 합리적인 운영을 제공합니다.
The Global Facility Management Services Market was valued at 1431.04 USD Billion in 2024 and is projected to reach 2178.57 USD Billion by 2032 growing at a CAGR of 5.95% from 2026 to 2032.
Facility Management Services refer to the integration of processes within an organization to maintain and develop the agreed services which support and improve the effectiveness of its primary activities.
These services encompass a range of functions from maintenance and cleaning to security and space management, aiming to ensure the functionality, comfort, safety and efficiency of the built environment.
The future scope of facility management services lies in the integration of IoT, AI and data analytics to provide more predictive and efficient services, potentially revolutionizing how buildings and facilities are managed and optimized.
The key market dynamics that are shaping the global facility management services market include:
Key Market Drivers:
Increasing Outsourcing Trend: The rising trend of companies outsourcing non-core functions to concentrate on their core activities is fueling the demand for professional facility management services across various industries.
Technological Advancements: Innovations in IoT, AI and cloud-based solutions are enhancing the efficiency of facility management services, making them more appealing and effective for diverse industries seeking streamlined operations.
Focus on Workplace Experience: With a growing emphasis on creating positive workplace environments to attract and retain talent, organizations are investing in advanced facility management solutions to improve employee experience.
Sustainability Initiatives: The increasing focus on sustainable operations and green building practices is driving the adoption of eco-friendly facility management services, aligning with corporate environmental goals and regulations.
Key Challenges:
Cost Pressures: Balancing the need for advanced facility management services with tight budgets, particularly amid economic uncertainties, presents a significant challenge for organizations seeking efficient yet cost-effective solutions.
Skilled Labor Shortage: The shortage of skilled professionals in the facility management sector, especially those experienced in emerging technologies, can limit the market's growth and the successful implementation of advanced services.
Key Trends:
Smart Building Solutions: The integration of smart technologies and IoT devices in building management systems is transforming facility management, enabling predictive maintenance, energy optimization and greater operational efficiency.
Emphasis on Health and Wellness: Post-pandemic, there's a heightened focus on health, safety and wellness in workplaces, driving the demand for new, enhanced facility management services that prioritize employee well-being.
Integrated Facility Management: The trend toward consolidating multiple facility management services under a single contract is gaining momentum, offering cost efficiencies and streamlined operations for businesses seeking more cohesive service management.
Here is a more detailed regional analysis of the global facility management services market:
North America:
According to Verified Market Research, North America is expected to dominate the Global facility management services market.
The region benefits from advanced technological infrastructure, high adoption rates of smart building solutions and a mature outsourcing market, driving its market dominance in the sector.
Presence of major facility management service providers and a strong focus on workplace optimization contribute to the region's leading position.
The growing emphasis on energy efficiency and sustainability in building operations supports the adoption of advanced facility management solutions.
Increasing investments in smart city initiatives and the retrofit of aging infrastructure fuel innovation in the region's facility management sector.
Asia-Pacific:
According to Verified Market Research, Asia-Pacific is the fastest growing region in Global facility management services market.
The region is experiencing rapid urbanization, infrastructure development and growth in commercial real estate, creating significant demand for professional facility management services.
Rising awareness about the benefits of outsourcing facility management, coupled with the expansion of multinational corporations in countries like China and India, drive market growth.
Government initiatives promoting smart cities and sustainable urban development in several Asian countries contribute to the rapid adoption of advanced facility management solutions.
The large and growing corporate sector, coupled with increasing focus on workplace efficiency and employee well-being, support swift market expansion.
The Global Facility Management Services Market is segmented on the basis of Service Type, Industry Vertical, Deployment Mode, Organization Size and Geography.
Global Facility Management Services Market, by Service Type
Hard Services
Soft Services
Others
Based on Service Type, the Facility Management Services market is segmented into Hard Services, Soft Services and Others. Hard Services are the most dominating service type segment, driven by their critical nature in maintaining the core functionality and safety of buildings and infrastructure. The increasing complexity of building systems, stringent regulatory requirements for maintenance and safety and the potential for cost savings through efficient hard services management contribute significantly to their market dominance.
Global Facility Management Services Market, by Industry Vertical
Corporate
Healthcare
Education
Retail
Industrial
Others
Based on Industry Vertical, the Facility Management Services market is categorized into Corporate, Healthcare, Education, Retail, Industrial and Others. Corporate is the most dominating industry vertical, driven by the large number of commercial office spaces globally and the increasing focus on creating efficient, sustainable and employee-friendly work environments. The need for specialized services to manage complex corporate facilities, coupled with the trend towards outsourcing non-core functions, supports the dominance of the corporate sector in the facility management services market.
Global Facility Management Services Market, by Deployment Mode
In-house
Outsourced
Based on Deployment Mode, the Facility Management Services market is segmented into In-house and Outsourced. Outsourced is the most dominating deployment mode, driven by the growing recognition of the benefits of professional facility management services in terms of cost efficiency, specialized expertise and focus on core business activities. The increasing complexity of facility management tasks and the need for advanced technological solutions contribute significantly to the dominance of the outsourced segment.
Global Facility Management Services Market, by Organization Size
Large Enterprises
Small and Medium-sized Enterprises (SMEs)
Based on Organization Size, the Facility Management Services market is segmented into Large Enterprises and Small and Medium-sized Enterprises (SMEs). Large Enterprises are the most dominating segment, driven by their extensive facility portfolios, complex operational requirements and greater financial capacity to invest in comprehensive facility management solutions. The need for standardized services across multiple locations and the potential for significant cost savings through efficient facility management support the dominance of large enterprises in this market.
Global Facility Management Services Market, by Geography
North America
Europe
Asia-Pacific
Latin America
Middle East & Africa
Based on Geography, the market is segmented into North America, Europe, Asia-Pacific, Latin America and the Middle East & Africa. North America is both the largest and one of the fastest-growing regions, driven by advanced technological adoption, a mature outsourcing market and stringent regulatory standards for building operations and maintenance. The region's focus on workplace optimization, energy efficiency and sustainability initiatives contributes significantly to its market dominance and continued rapid growth.
The Global Facility Management Services Market study report will provide valuable insight with an emphasis on the global market. The major players in the Facility Management Services Market include CBRE Group, Inc., ISS A/S, Sodexo, Cushman & Wakefield plc, Jones Lang LaSalle Incorporated (JLL), Compass Group, Aramark, Serco Group plc, Mitie Group plc and ABM Industries Inc.
Our market analysis also entails a section solely dedicated to such major players wherein our analysts provide an insight into the financial statements of all the major players, along with its product benchmarking and SWOT analysis. The competitive landscape section also includes key development strategies, market share and market ranking analysis of the above- mentioned players globally.
Facility Management Services Market Recent Developments
In March 2024, CBRE Group, Inc. launched an AI-powered predictive maintenance platform for commercial buildings, integrating data from various building systems to optimize maintenance schedules and reduce downtime.
In May 2024, ISS A/S announced a strategic partnership with a leading robotics company to develop autonomous cleaning and security robots for large commercial spaces, aiming to enhance efficiency and reduce labor costs in facility management.