세계의 차세대 운영 지원 시스템(OSS) 및 비즈니스 지원 시스템(BSS) 시장 보고서(2025년)
Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Global Market Report 2025
상품코드 : 1888359
리서치사 : The Business Research Company
발행일 : On Demand Report
페이지 정보 : 영문 250 Pages
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한글목차

차세대 운영 지원 시스템(OSS) 및 비즈니스 지원 시스템(BSS) 시장 규모는 최근 급속히 확대되고 있습니다. 2024년 659억 3,000만 달러에서 2025년에는 776억 9,000만 달러에 달하고, CAGR 17.8%를 나타낼 것으로 전망되고 있습니다. 지금까지의 성장은 4G 네트워크의 도입 확대, 효율적인 네트워크 관리 솔루션에 대한 수요 증가, 실시간 과금 및 고객 지원의 필요성 증가, 세계 통신 가입자 기반의 확대, 레거시 시스템과 디지털 플랫폼의 통합 가속으로 인한 것으로 보입니다.

차세대 운영 지원 시스템(OSS) 및 비즈니스 지원 시스템(BSS) 시장 규모는 앞으로 수년간 급속한 성장이 예상됩니다. 2029년에는 1,480억 1,000만 달러에 이르며, CAGR은 17.5%를 나타낼 전망입니다. 예측 기간의 성장 요인으로는 5G 및 엣지 컴퓨팅 기술의 도입 확대, 네트워크 자동화·오케스트레이션에 대한 투자 증가, 클라우드 네이티브 OSS/BSS 솔루션에 대한 수요 증가, 고객 경험 최적화에 대한 주력 강화, 인공지능(AI) 구동형 서비스 보증의 채용 가속 등을 들 수 있습니다. 예측 기간의 주요 동향으로는 네트워크 가상화 기술의 진보, 인공지능을 활용한 분석 플랫폼의 혁신, 클라우드 기반 운영 프레임워크의 발전, 인텐트 기반 네트워킹의 연구개발, 오픈소스 및 애플리케이션 프로그래밍 인터페이스(API) 구동 아키텍처의 진전 등이 있습니다.

5G 네트워크의 급속한 배치는 차세대 운영 지원 시스템(OSS) 및 비즈니스 지원 시스템(BSS) 시장의 성장을 이끌 것으로 예측됩니다. 5세대 이동통신 기술인 5G는 첨단 디지털 용도과 IoT 디바이스를 지원하므로 보다 빠른 데이터 통신 속도, 낮은 지연 및 향상된 연결성을 제공합니다. 5G 네트워크의 성장은 산업을 가로질러 빠르게 확장되는 연결 장치 생태계를 수용하기 위해 빠르고 안정적인 연결성에 대한 수요 증가로 추진되고 있습니다. 차세대 OSS 및 BSS 솔루션은 자동화된 서비스 프로비저닝, 동적 네트워크 관리, 실시간 과금, 하이브리드 및 클라우드 네이티브 환경에서 원활한 고객 경험을 제공함으로써 5G 네트워크를 지원합니다. 예를 들어, 2025년 3월에 미국을 거점으로 하는 업계 단체 「5G Americas」가 발표한 바에 의하면, 2024년의 세계의 5G 접속수는 22억 5,000만건에 달했고, 4G의 보급 속도의 4배의 속도로 성장했습니다. 예측에서는 2029년까지 83억 건의 연결이 예상되며, 이는 전 세계 무선 기술의 59%를 차지합니다. 이와 같이 5G 도입의 가속은 차세대 운영 지원 시스템(OSS) 및 비즈니스 지원 시스템(BSS) 시장 확대의 주요 촉진요인이 되고 있습니다.

차세대 운영 지원 시스템(OSS) 및 비즈니스 지원 시스템(BSS) 시장의 주요 기업은 서비스 제공업체와의 대화 개선, 옴니 채널 체험의 간소화, 디지털 수익화의 가속을 목적으로 한 첨단 고객 참여 플랫폼 등의 혁신에 주력하고 있습니다. 고객 참여 플랫폼은 기업이 디지털 채널을 통해 고객과 소통하고, 관계를 강화하고, 개인화된 경험을 제공할 수 있도록 합니다. 예를 들어, 2024년 2월에는 미국에 본사를 둔 통신 소프트웨어 기업인 암독스 리미티드가 비즈니스 지원, 운영 지원, 네트워크 도메인을 다루는 고객 경험 스위트 'CES24'의 최신 버전을 발표했습니다. CES24는 AI 기반 어시스턴트, 통합 CRM, 옴니채널 관리, 자동화된 비즈니스 및 운영 프로세스를 통합하고, 서비스 제공업체가 하이퍼 개인화된 고객 경험을 제공하고, 새로운 서비스 배포를 가속화하며, 소비자 및 기업 부문 전체에서 수익화를 최적화할 수 있습니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향과 전략

제4장 시장 : 금리, 인플레이션, 지정학, 무역전쟁과 관세, 그리고 코로나 및 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오

제5장 세계의 성장 분석과 전략 분석 프레임워크

제6장 시장 세분화

제7장 지역별/국가별 분석

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도와 기업 프로파일

제31장 기타 주요 기업 및 혁신 기업

제32장 세계 시장 경쟁 벤치마킹과 대시보드

제33장 주요 인수합병(M&A)

제34장 최근 시장 동향

제35장 시장의 잠재력이 높은 국가, 부문, 전략

제36장 부록

KTH
영문 목차

영문목차

Next-generation operations support systems (OSS) and business support systems (BSS) are advanced, integrated software frameworks that enable telecom and network providers to efficiently manage their operations, services, and customer interactions. These systems leverage automation, artificial intelligence, analytics, and cloud technologies to improve network performance, streamline service delivery, and optimize business processes. They play a key role in supporting digital transformation, enabling real-time decision-making, and ensuring seamless connectivity across complex network infrastructures.

The key components of next-generation operations support systems (OSS) and business support systems (BSS) are software and services. Solutions comprise comprehensive software and technological frameworks designed to address complex operational and business challenges within an organization. They include various architecture types, such as revenue management, network management systems, service assurance, account management, customer management, and service fulfillment, and are deployed through on-premises and cloud modes. These solutions serve organizations of all sizes, including small and medium enterprises and large enterprises, with end users across sectors such as telecommunications, information technology (IT), banking, financial services, and insurance (BFSI), media and entertainment, and others.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The rapid escalation of U.S. tariffs and the resulting trade tensions in spring 2025 are significantly impacting the information technology sector, particularly in hardware manufacturing, data infrastructure, and software deployment. Higher duties on imported semiconductors, circuit boards, and networking equipment have raised production and operational costs for tech firms, cloud service providers, and data centers. Companies relying on globally sourced components for laptops, servers, and consumer electronics are facing longer lead times and increased pricing pressures. In parallel, tariffs on specialized software tools and retaliatory measures from key international markets have disrupted global IT supply chains and reduced overseas demand for U.S.-developed technologies. To navigate these challenges, the sector is accelerating investments in domestic chip fabrication, diversifying supplier bases, and adopting AI-driven automation to enhance operational resilience and cost efficiency.

The next generation operations support systems (OSS) and business support systems (BSS) market research report is one of a series of new reports from The Business Research Company that provides next generation operations support systems (OSS) and business support systems (BSS) market statistics, including next generation operations support systems (OSS) and business support systems (BSS) industry global market size, regional shares, competitors with a next generation operations support systems (OSS) and business support systems (BSS) market share, detailed next generation operations support systems (OSS) and business support systems (BSS) market segments, market trends and opportunities, and any further data you may need to thrive in the next generation operations support systems (OSS) and business support systems (BSS) industry. This next-generation operations support systems (OSS) and business support systems (BSS) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The next generation operations support systems (OSS) and business support systems (BSS) market size has grown rapidly in recent years. It will grow from $65.93 billion in 2024 to $77.69 billion in 2025 at a compound annual growth rate (CAGR) of 17.8%. The growth in the historic period can be attributed to increasing adoption of 4G networks, rising demand for efficient network management solutions, growing need for real-time billing and customer support, expansion of the global telecom subscriber base, and escalating integration of legacy systems with digital platforms.

The next generation operations support systems (OSS) and business support systems (BSS) market size is expected to see rapid growth in the next few years. It will grow to $148.01 billion in 2029 at a compound annual growth rate (CAGR) of 17.5%. The growth in the forecast period can be attributed to growing deployment of 5G and edge computing technologies, increasing investment in network automation and orchestration, rising demand for cloud-native OSS and BSS solutions, expanding focus on customer experience optimization, and accelerating adoption of artificial intelligence-driven service assurance. Key trends in the forecast period include technological advancements in network virtualization, innovations in artificial intelligence-powered analytics platforms, developments in cloud-based operational frameworks, research and development in intent-based networking, and progress in open-source and application programming interface (API)-driven architectures.

The rapid deployment of 5G networks is expected to drive growth in the next-generation operations support systems (OSS) and business support systems (BSS) market. 5G, the fifth generation of mobile communication technology, delivers higher data speeds, lower latency, and enhanced connectivity to support advanced digital applications and IoT devices. The growth of 5G networks is fueled by the increasing demand for high-speed, reliable connectivity to accommodate a rapidly expanding ecosystem of connected devices across industries. Next-generation OSS and BSS solutions support 5G networks by enabling automated service provisioning, dynamic network management, real-time billing, and seamless customer experiences in hybrid and cloud-native environments. For instance, in March 2025, 5G Americas, a US-based industry organization, reported that global 5G connections reached 2.25 billion in 2024, growing four times faster than 4G adoption, with projections indicating 8.3 billion connections by 2029, representing 59 percent of all global wireless technologies. Thus, accelerating 5G deployments are a key driver for OSS and BSS market expansion.

Key players in the next-generation OSS and BSS market are focusing on innovations such as advanced customer engagement platforms to improve service provider interactions, simplify omnichannel experiences, and accelerate digital monetization. Customer engagement platforms enable businesses to interact with customers across digital channels, enhancing relationships and delivering personalized experiences. For example, in February 2024, Amdocs Limited, a US-based telecom software company, launched CES24, the latest version of its Customer Experience Suite spanning business support, operations support, and network domains. CES24 integrates AI-powered assistants, unified CRM, omnichannel care, and automated business and operational processes, allowing service providers to deliver hyper-personalized customer journeys, accelerate new service deployment, and optimize monetization across consumer and enterprise segments.

In October 2025, NEC Corporation, a Japan-based technology and telecom solutions provider, acquired CSG International Inc. for $2.9 billion. This acquisition strengthens NEC's OSS and BSS portfolio by integrating CSG's expertise in monetization, customer engagement, and digital enablement with NEC's Netcracker Technology platform. The unified, cloud-native platform is designed to support telecom service providers in digital transformation initiatives more efficiently. CSG International, a US-based company, develops OSS and BSS software and services for revenue management, subscriber monetization, and digital operations.

Major players in the next generation operations support systems (OSS) and business support systems (BSS) market are Huawei Technologies Co. Ltd., Accenture plc, International Business Machines Corporation (IBM), Oracle Corporation, Hewlett Packard Enterprise Company, Tata Consultancy Services Limited, Capgemini SE, Telefonaktiebolaget LM Ericsson, Nokia Corporation, NEC Corporation, Infosys Limited, ZTE Corporation, Tech Mahindra Limited, Amdocs Limited, Ciena Corporation, Sterlite Technologies Limited, Hansen Technologies Limited, Qvantel Oy, Cerillion plc, and Subex Limited.

North America was the largest region in the next generation operations support systems (OSS) and business support systems (BSS) market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in next generation operations support systems (OSS) and business support systems (BSS) report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the next generation operations support systems (OSS) and business support systems (BSS) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The next generation operations support systems (OSS) and business support systems (BSS) market consists of revenues earned by entities by providing services, such as system integration, network optimization, software customization, data analytics and reporting, managed network operations, maintenance and support, and digital transformation advisory. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on next generation operations support systems (oss) and business support systems (bss) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Where is the largest and fastest growing market for next generation operations support systems (oss) and business support systems (bss) ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The next generation operations support systems (oss) and business support systems (bss) market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.

Scope

Table of Contents

1. Executive Summary

2. Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market Characteristics

3. Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market Trends And Strategies

4. Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market

5. Global Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Growth Analysis And Strategic Analysis Framework

6. Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market Segmentation

7. Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market Regional And Country Analysis

8. Asia-Pacific Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market

9. China Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market

10. India Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market

11. Japan Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market

12. Australia Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market

13. Indonesia Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market

14. South Korea Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market

15. Western Europe Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market

16. UK Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market

17. Germany Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market

18. France Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market

19. Italy Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market

20. Spain Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market

21. Eastern Europe Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market

22. Russia Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market

23. North America Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market

24. USA Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market

25. Canada Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market

26. South America Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market

27. Brazil Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market

28. Middle East Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market

29. Africa Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market

30. Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market Competitive Landscape And Company Profiles

31. Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market Other Major And Innovative Companies

32. Global Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market

34. Recent Developments In The Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market

35. Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market High Potential Countries, Segments and Strategies

36. Appendix

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