세계의 의료 정보기술(IT) 아웃소싱 시장 보고서(2025년)
Healthcare Information Technology (IT) Outsourcing Global Market Report 2025
상품코드 : 1810906
리서치사 : The Business Research Company
발행일 : On Demand Report
페이지 정보 : 영문 250 Pages
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한글목차

의료 정보기술(IT) 아웃소싱 시장 규모는 향후 몇 년 동안 강력한 성장이 예상됩니다. 2029년 연평균 성장률(CAGR)은 9.7%로 923억 6,000만 달러에 달할 것으로 예측됩니다. 예측 기간 동안 성장이 예상되는 배경에는 확장성이 높은 IT 인프라에 대한 수요 증가, 원격 환자 모니터링에 대한 수요 증가, 전 세계적인 고령화, 원격 진료의 효율성을 높이고 원격 진료를 지원하는 IT 솔루션의 필요성, 전 세계적인 헬스케어 규제 확대 등이 있습니다. 이 기간 동안 예상되는 주요 동향으로는 AI를 활용한 챗봇과 가상 헬스 어시스턴트, 의료 기록 및 동의서 관리에서 블록체인 활용, 실시간 의료 데이터 처리를 위한 엣지 컴퓨팅, 의료 관리에서 로보틱 프로세스 자동화(RPA), HL7 FHIR 표준을 통한 상호운용성 플랫폼, 헬스케어에 맞게 조정된 사이버 SaaS(Security-as-a-Service) 등을 들 수 있습니다.

디지털 헬스 솔루션의 도입이 증가함에 따라 의료 정보기술(IT) 아웃소싱 시장의 향후 성장이 기대되고 있습니다. 디지털 헬스 솔루션에는 원격 의료, 모바일 애플리케이션, 웨어러블 기기 등의 혁신을 통해 의료 서비스 제공, 환자 참여, 전반적인 건강 관리를 개선하는 기술 기반 도구와 플랫폼이 포함됩니다. 의료 서비스 제공업체들은 원격 의료 및 원격 모니터링과 같은 기술을 활용하여 병원 방문 횟수를 줄이고 업무 효율성을 향상시켜 비용 효율적인 치료를 제공하는 방법으로 이러한 솔루션을 점점 더 많이 채택하고 있습니다. 헬스케어 IT 아웃소싱은 데이터를 효율적으로 관리하고, 보안을 강화하며, 디지털 헬스 기술 도입을 가속화할 수 있는 전문적인 전문 지식과 인프라를 제공함으로써 중요한 역할을 담당하고 있습니다. 예를 들어, 2023년 2월 미국 벤처캐피털 록헬스(Rock Health)의 보고서에 따르면, 응답자의 80%가 생활 속 어딘가에서 원격의료 서비스를 이용한 경험이 있으며, 이는 2021년 72%에서 8% 상승한 수치입니다. 이처럼 디지털 헬스 솔루션의 도입이 확대되고 있는 것이 헬스케어 IT 아웃소싱 시장 확대에 기여하고 있습니다.

헬스케어 IT 아웃소싱 시장의 주요 기업들은 개인화된 환자 참여, 업무 효율성, 고유한 서비스 제공에 대한 수요 증가에 대응하기 위해 브랜드 중심의 헬스케어 아웃소싱과 같은 혁신적인 서비스를 출시하는 데 주력하고 있습니다. 브랜드 중심의 헬스케어 아웃소싱은 의료기관의 브랜드 아이덴티티 확인에 따라 헬스케어 서비스를 아웃소싱하여 제공함으로써 모든 접점에서 일관성 있고 개인화된 양질의 환자 응대를 실현합니다. 예를 들어, 2025년 3월 미국의 고객 관리 및 비즈니스 프로세스 아웃소싱 기업인 클리어 하버(Clear Harbor LLC)는 클리닉, 병원, 의료 시스템에서 공감적이고 하이터치한 환자 경험을 제공하는 것을 목표로 하는 브랜드 중심적인 브랜드 중심의 헬스케어 아웃소싱 솔루션을 발표했습니다. 이 서비스는 클리어하버가 구축한 브랜드 중심의 아웃소싱 모델을 헬스케어 특유의 섬세함과 컴플라이언스 요구사항에 맞게 조정하여, 환자와의 상호작용이 공감과 명료함으로 의료 서비스 제공업체의 브랜드 가치를 구현할 수 있도록 보장합니다. 이 솔루션에는 프라이버시, HIPAA 규정, 사려 깊은 커뮤니케이션에 중점을 두고, 헬스케어 컴플라이언스 및 성인 학습 원칙에 대한 교육을 받은 원어민 상담원이 상주하는 니어쇼어 컨택센터가 포함됩니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향과 전략

제4장 시장 : 금리, 인플레이션, 지정학, 무역 전쟁과 관세, 코로나재난과 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오

제5장 세계 성장 분석과 전략 분석 프레임워크

제6장 시장 세분화

제7장 지역별/국가별 분석

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도와 기업 개요

제31장 기타 주요 기업 및 혁신 기업

제32장 세계 시장 경쟁 벤치마킹과 대시보드

제33장 주요 인수합병(M&A)

제34장 최근 시장 동향

제35장 시장 잠재력이 높은 국가, 전략

제36장 부록

LSH
영문 목차

영문목차

Healthcare information technology (IT) outsourcing involves the delegation of IT functions by healthcare organizations to third-party vendors to enhance operational efficiency and reduce internal workload. This approach allows healthcare providers to concentrate more on delivering quality patient care while leveraging the specialized expertise, scalability, and cost-efficiency of external IT service providers.

The primary categories of healthcare information technology (IT) outsourcing include provider healthcare IT outsourcing, electronic health records (EHR) outsourcing, payer healthcare IT outsourcing, operational healthcare IT outsourcing, life sciences healthcare IT outsourcing, and IT infrastructure outsourcing. Provider healthcare IT outsourcing refers to the engagement of external vendors by healthcare facilities such as hospitals and clinics to handle their IT services and infrastructure. These services encompass various advanced technologies, including artificial intelligence and machine learning, blockchain, the Internet of Things (IoT), big data analytics, and cybersecurity tools. They are implemented through on-premises, cloud-based, and hybrid deployment models and cater to a wide range of end users such as healthcare provider systems, pharmaceutical and biotechnology companies, clinical research organizations (CROs), and health insurance providers.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The sudden escalation of U.S. tariffs and the consequent trade frictions in spring 2025 are severely impacting the healthcare sector, particularly in the supply of critical medical devices, diagnostic equipment, and pharmaceuticals. Hospitals and healthcare providers are facing higher costs for imported surgical instruments, imaging equipment, and consumables such as syringes and catheters, many of which have limited domestic alternatives. These increased costs are straining healthcare budgets, leading some providers to delay equipment upgrades or pass on expenses to patients. Additionally, tariffs on raw materials and components are disrupting the production of essential drugs and devices, causing supply chain bottlenecks. In response, the industry is diversifying sourcing strategies, boosting local manufacturing where possible, and advocating for tariff exemptions on life-saving medical products.

The healthcare information technology (IT) outsourcing market research report is one of a series of new reports from The Business Research Company that provides healthcare information technology (IT) outsourcing market statistics, including healthcare information technology (IT) outsourcing industry global market size, regional shares, competitors with a healthcare information technology (IT) outsourcing market share, detailed healthcare information technology (IT) outsourcing market segments, market trends and opportunities, and any further data you may need to thrive in the healthcare information technology (IT) outsourcing industry. This healthcare information technology (IT) outsourcing market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The healthcare information technology (IT) outsourcing market size has grown strongly in recent years. It will grow from $58.09 billion in 2024 to $63.84 billion in 2025 at a compound annual growth rate (CAGR) of 9.9%. The growth during the historical period can be attributed to the digitization of medical records, the globalization of the healthcare industry, the expansion of chronic disease management initiatives, the increasing adoption of digital health technologies, and the growing use of cloud-based services.

The healthcare information technology (IT) outsourcing market size is expected to see strong growth in the next few years. It will grow to $92.36 billion in 2029 at a compound annual growth rate (CAGR) of 9.7%. The anticipated growth in the forecast period can be attributed to the increasing demand for scalable IT infrastructure, the rising need for remote patient monitoring, the global aging population, the necessity for IT solutions that enhance efficiency and support remote care, and the expansion of global healthcare regulations. Key trends expected during this period include AI-driven chatbots and virtual health assistants, the use of blockchain for managing medical records and consent, edge computing for real-time healthcare data processing, robotic process automation (RPA) in healthcare administration, interoperability platforms based on HL7 FHIR standards, and cybersecurity-as-a-service tailored for healthcare.

The increasing adoption of digital health solutions is expected to drive the growth of the healthcare information technology (IT) outsourcing market in the future. Digital health solutions include technology-driven tools and platforms that improve healthcare delivery, patient engagement, and overall health management through innovations such as telemedicine, mobile applications, and wearable devices. Healthcare providers are increasingly adopting these solutions as cost-effective methods to deliver care, utilizing technologies like telemedicine and remote monitoring to decrease hospital visits and improve operational efficiency. Healthcare IT outsourcing plays a key role by providing specialized expertise and infrastructure to manage data effectively, enhance security, and speed up the deployment of digital health technologies. For example, in February 2023, a report by Rock Health, a US-based venture capital firm, indicated that 80% of respondents had used telemedicine services at some point in their lives, up 8 percentage points from 72% in 2021. This growing adoption of digital health solutions is thus contributing to the expansion of the healthcare IT outsourcing market.

Leading companies in the healthcare IT outsourcing market are focusing on launching innovative offerings like brand-centric healthcare outsourcing to address the rising demand for personalized patient engagement, operational efficiency, and unique service delivery. Brand-centric healthcare outsourcing involves providing outsourced healthcare services that are aligned with the healthcare organization's brand identity, ensuring consistent, personalized, and high-quality patient interactions at every touchpoint. For instance, in March 2025, Clear Harbor LLC, a US-based customer care and business process outsourcing company, introduced a specialized brand-centric healthcare outsourcing solution aimed at delivering empathetic, high-touch patient experiences for clinics, hospitals, and health systems. This service adapts Clear Harbor's established brand-centric outsourcing model to meet healthcare's specific sensitivities and compliance requirements, ensuring patient interactions embody the provider's brand values with empathy and clarity. The solution includes nearshore contact centers staffed by native English-speaking agents trained in healthcare compliance and adult learning principles, with a strong focus on privacy, HIPAA regulations, and compassionate communication.

In June 2024, EQT Private Capital Asia, a Hong Kong-based investment and private equity provider, acquired GeBBS Healthcare Solutions for $850 million. With this acquisition, EQT aims to accelerate the growth of GeBBS by leveraging its expertise in healthcare technology, expanding into new customer segments, enhancing internal technology capabilities, and pursuing further mergers and acquisitions. GeBBS Healthcare Solutions is a US-based provider specializing in revenue cycle management (RCM) and risk adjustment services, with a focus on healthcare IT outsourcing.

Major players in the healthcare information technology (it) outsourcing market are McKesson Corporation, Optum Inc., Dell Technologies Inc., Accenture plc, International Business Machines Corporation, Oracle Corporation, Hewlett Packard Enterprise Company, Tata Consultancy Services Limited, Capgemini SE, NTT DATA Corporation, Siemens Healthineers AG, Cognizant Technology Solutions Corporation, Koninklijke Philips N.V., GE HealthCare Technologies Inc., Infosys Limited, DXC Technology Company, Wipro Limited, Epic Systems Corporation, Change Healthcare Holdings LLC, Exela Technologies Inc., Omega Healthcare Management Services Private Limited, and Veradigm Inc.

North America was the largest region in the healthcare information technology (IT) outsourcing market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in healthcare information technology (IT) outsourcing report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the healthcare information technology (IT) outsourcing market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The healthcare information technology (IT) outsourcing market includes revenues earned by entities by providing services, such as telehealth platform management, legacy system support, patient portal and engagement tool support, administrative application development, and medical billing and revenue cycle management. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values and are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Healthcare Information Technology (IT) Outsourcing Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on healthcare information technology (it) outsourcing market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Where is the largest and fastest growing market for healthcare information technology (it) outsourcing ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The healthcare information technology (it) outsourcing market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.

Scope

Table of Contents

1. Executive Summary

2. Healthcare Information Technology (IT) Outsourcing Market Characteristics

3. Healthcare Information Technology (IT) Outsourcing Market Trends And Strategies

4. Healthcare Information Technology (IT) Outsourcing Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market

5. Global Healthcare Information Technology (IT) Outsourcing Growth Analysis And Strategic Analysis Framework

6. Healthcare Information Technology (IT) Outsourcing Market Segmentation

7. Healthcare Information Technology (IT) Outsourcing Market Regional And Country Analysis

8. Asia-Pacific Healthcare Information Technology (IT) Outsourcing Market

9. China Healthcare Information Technology (IT) Outsourcing Market

10. India Healthcare Information Technology (IT) Outsourcing Market

11. Japan Healthcare Information Technology (IT) Outsourcing Market

12. Australia Healthcare Information Technology (IT) Outsourcing Market

13. Indonesia Healthcare Information Technology (IT) Outsourcing Market

14. South Korea Healthcare Information Technology (IT) Outsourcing Market

15. Western Europe Healthcare Information Technology (IT) Outsourcing Market

16. UK Healthcare Information Technology (IT) Outsourcing Market

17. Germany Healthcare Information Technology (IT) Outsourcing Market

18. France Healthcare Information Technology (IT) Outsourcing Market

19. Italy Healthcare Information Technology (IT) Outsourcing Market

20. Spain Healthcare Information Technology (IT) Outsourcing Market

21. Eastern Europe Healthcare Information Technology (IT) Outsourcing Market

22. Russia Healthcare Information Technology (IT) Outsourcing Market

23. North America Healthcare Information Technology (IT) Outsourcing Market

24. USA Healthcare Information Technology (IT) Outsourcing Market

25. Canada Healthcare Information Technology (IT) Outsourcing Market

26. South America Healthcare Information Technology (IT) Outsourcing Market

27. Brazil Healthcare Information Technology (IT) Outsourcing Market

28. Middle East Healthcare Information Technology (IT) Outsourcing Market

29. Africa Healthcare Information Technology (IT) Outsourcing Market

30. Healthcare Information Technology (IT) Outsourcing Market Competitive Landscape And Company Profiles

31. Healthcare Information Technology (IT) Outsourcing Market Other Major And Innovative Companies

32. Global Healthcare Information Technology (IT) Outsourcing Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Healthcare Information Technology (IT) Outsourcing Market

34. Recent Developments In The Healthcare Information Technology (IT) Outsourcing Market

35. Healthcare Information Technology (IT) Outsourcing Market High Potential Countries, Segments and Strategies

36. Appendix

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