세계의 비즈니스 프로세스 아웃소싱(BPO) 비즈니스 분석 시장 보고서(2025년)
Business Process Outsourcing (BPO) Business Analytics Global Market Report 2025
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리서치사 : The Business Research Company
발행일 : On Demand Report
페이지 정보 : 영문 250 Pages
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한글목차

세계의 비즈니스 프로세스 아웃소싱(BPO) 비즈니스 분석 시장 규모는 향후 몇 년 동안 급성장할 것으로 예측됩니다. 2029년까지 CAGR 16.2%로 확대되어 517억 달러로 성장할 것으로 보입니다. 예측 기간의 성장은 데이터 중심의 통찰력에 대한 수요 증가, 데이터 관리의 복잡성, 비용 최적화의 중시, 고객 경험의 중시, AI 및 머신러닝의 진보로 인한 것으로 예측됩니다. 예측기간의 주요 동향으로는 고급 애널리틱스 채용 증가, 예측적 및 처방적 애널리틱스 서비스에 대한 수요 증가, BPO 제공업체 제공 서비스 확대, 인공지능 및 머신러닝 기술 활용, 클라우드 기반 애널리틱스 플랫폼으로의 이동 등이 있습니다.

향후 5년간 성장률 16.2%라는 예측은 이 시장의 지난 예측으로부터 0.7% 소폭 감소를 반영하고 있습니다. 이 감소는 주로 미국과 다른 국가 간의 관세의 영향 때문입니다. 관세가 부과되면 미국 비즈니스 프로세스 아웃소싱 제공업체는 인도 및 폴란드에서 개발된 예측 분석 도구 및 자동 보고 시스템 비용이 증가하고 고객에 대한 서비스 요금이 증가하고 세계 아웃소싱 시장에서 경쟁력이 저하되어 부담을 줄 수 있습니다. 또한 상호관세와 무역의 긴장과 한계 증가로 인한 세계경제와 무역에 대한 악영향으로 인해 그 영향이 더욱 광범위해질 것으로 보입니다.

클라우드 기반의 도입이 증가하고 있는 것으로 향후 몇 년간의 비즈니스 프로세스 아웃소싱(BPO) 비즈니스 분석 시장의 성장을 가속할 것으로 예측됩니다. 클라우드 기반 배포는 클라우드에서 호스팅되는 원격지 서버를 사용하여 인터넷을 통해 소프트웨어 용도 및 서비스를 제공합니다. 클라우드 기반 배포의 성장에는 확장성, 유연성 및 원격 근무으로의 마이그레이션과 같은 요인이 있습니다. 클라우드 기반 배포는 분석 도구 및 데이터 호스팅 및 원격 액세스에 필요한 인프라를 제공하여 BPO의 비즈니스 분석을 지원하고 기업이 고급 분석 기능을 효과적으로 활용할 수 있도록 합니다. 예를 들어 2023년 12월 Eurostat의 데이터에 따르면 2023년에는 유럽 연합(EU) 기업의 약 45.2%가 클라우드 컴퓨팅 서비스를 선택해 2021년부터 4.2% 증가했습니다. 그 결과 클라우드 기반 배포의 성장은 비즈니스 프로세스 아웃소싱(BPO) 비즈니스 분석 시장 확대의 원동력이 되었습니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향과 전략

제4장 시장 : 금리, 인플레이션, 지정학, 무역전쟁과 관세, 그리고 코로나 및 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오

제5장 세계의 성장 분석과 전략 분석 프레임워크

제6장 시장 세분화

제7장 지역별/국가별 분석

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도와 기업 프로파일

제31장 기타 주요 기업 및 혁신 기업

제32장 세계 시장 경쟁 벤치마킹과 대시보드

제33장 주요 인수합병(M&A)

제34장 최근 시장 동향

제35장 시장의 잠재력이 높은 국가, 부문, 전략

제36장 부록

JHS
영문 목차

영문목차

Business Process Outsourcing (BPO) business analytics involves the application of data analysis techniques and tools within outsourced business processes. This encompasses gathering, analyzing, and interpreting data related to various BPO operations such as customer service, finance, human resources, and supply chain management. The goal is to derive actionable insights for informed decision-making, allowing BPO providers and their clients to understand operations better, make data-driven decisions, and achieve strategic objectives effectively.

The primary components of BPO business analytics are software and services. Software in this context refers to computer programs and applications designed to analyze large datasets, providing insights and facilitating decision-making processes for businesses. These software solutions can be deployed via cloud-based or on-premises setups and cater to organizations of various sizes, including small and medium enterprises (SMEs) and large enterprises. They find applications across domains such as human resources, knowledge process outsourcing, procurement, supply chain, customer services, among others, serving verticals such as banking, financial services, insurance (BFSI), information technology (IT), telecommunications, healthcare, manufacturing, retail, transportation, logistics, and other sectors.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The sharp rise in U.S. tariffs and the ensuing trade tensions in spring 2025 are taking a toll on the professional services sector, especially within legal, consulting, architectural, and engineering fields. Increased duties on imported technology, software, office hardware, and digital infrastructure have pushed up operational costs for firms that rely on global systems and resources. Cross-border consulting engagements are experiencing delays and higher expenses due to elevated travel costs and limited access to international data and tools. Moreover, industries heavily impacted by tariffs such as manufacturing, construction, and logistics are reducing their reliance on outsourced services, dampening demand for professional support. In response, service providers are reassessing pricing models, strengthening ties with domestic vendors, and accelerating the adoption of AI and automation to maintain profitability and client satisfaction in an increasingly volatile environment.

The business process outsourcing (BPO) business analytics market research report is one of a series of new reports from The Business Research Company that provides business process outsourcing (BPO) business analytics market statistics, including business process outsourcing (BPO) business analytics industry global market size, regional shares, competitors with a business process outsourcing (BPO) business analytics market share, detailed business process outsourcing (BPO) business analytics market segments, market trends and opportunities, and any further data you may need to thrive in the business process outsourcing (BPO) business analytics industry. This business process outsourcing (BPO) business analytics market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry

The business process outsourcing (bpo) business analytics market size has grown rapidly in recent years. It will grow from $24.13 billion in 2024 to $28.34 billion in 2025 at a compound annual growth rate (CAGR) of 17.5%. The growth in the historic period can be attributed to increased data generation, cost efficiency, globalization, advances in technology, and demand for insights.

The business process outsourcing (bpo) business analytics market size is expected to see rapid growth in the next few years. It will grow to $51.7 billion in 2029 at a compound annual growth rate (CAGR) of 16.2%. The growth in the forecast period can be attributed to growing demand for data-driven insights, complexity of data management, focus on cost optimization, emphasis on customer experience, and advancements in AI and machine learning. Major trends in the forecast period include increasing adoption of advanced analytics, rising demand for predictive and prescriptive analytics services, expansion of BPO providers' offerings, leveraging artificial intelligence and machine learning technologies and shift towards cloud-based analytics platforms.

The forecast of 16.2% growth over the next five years reflects a modest reduction of 0.7% from the previous estimate for this market. This reduction is primarily due to the impact of tariffs between the US and other countries. The imposition of tariffs may strain U.S. business process outsourcing providers by raising costs for predictive analytics tools and automated reporting systems developed in India and Poland, leading to higher service charges for clients and reduced competitiveness in global outsourcing markets. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.

The increasing adoption of cloud-based deployments is expected to drive the growth of the business process outsourcing (BPO) business analytics market in the coming years. Cloud-based deployment involves delivering software applications or services over the internet using distant servers hosted in the cloud. The growth of cloud-based implementations is fueled by factors such as scalability, flexibility, and the transition towards remote work. Cloud-based deployment supports BPO business analytics by providing the necessary infrastructure for hosting and remotely accessing analytical tools and data, enabling businesses to leverage advanced analytics capabilities effectively. For example, based on data from Eurostat in December 2023, approximately 45.2% of European Union (EU) enterprises opted for cloud computing services in 2023, marking a 4.2% increase from 2021. Consequently, the growth of cloud-based deployments is a driving force behind the expansion of the business process outsourcing (BPO) business analytics market.

Prominent companies in the business process outsourcing (BPO) business analytics market are concentrating on developing AI-based BPO consulting services to gain a competitive advantage. AI-based BPO consulting services refer to consultancy offerings that utilize advanced technologies such as artificial intelligence (AI), machine learning (ML), data analytics, and automation to optimize and enhance BPO operations. For instance, Acquire BPO, a US-based business process outsourcing company, launched its new division, Acquire AI, in February 2024. Acquire AI provides cutting-edge AI consulting services aimed at assisting businesses in navigating the complexities of the artificial intelligence revolution. Their objective is to help businesses identify, prioritize, and implement customized AI solutions to transform industries, improve operational efficiency, drive significant growth, and elevate customer satisfaction.

In March 2024, MCI, a US-based outsourcing and offshoring consulting company, acquired Market Force Information LLC for an undisclosed sum. Through this acquisition, MCI aims to enhance its business improvement capabilities by leveraging market research, data collection, and tech-enabled services. Market Force Information LLC is a US-based company offering a comprehensive suite of services, including CX analytics, case management software, customer care call centers, and omnichannel BPO solutions.

Major companies operating in the business process outsourcing (BPO) business analytics market are Accenture plc, Tata Consultancy Services Limited, Capgemini SE, NTT DATA Corporation, Cognizant Technology Solutions Corporation, Infosys BPM Limited, Automatic Data Processing Inc., DXC Technology Company, HCL Technologies Limited, Wipro Limited, CGI Inc., Teleperformance SE, Sitel Group, Tech Mahindra Limited, Serco Group plc, Genpact Limited, Conduent Incorporated, TTEC Holdings Inc., Alorica Inc., Sykes Enterprises Incorporated, Mphasis Limited, Atos SE, TaskUs Inc., Firstsource Solutions Limited, Hinduja Global Solutions Limited

North America was the largest region in the business process outsourcing (BPO) business analytics market in 2024. The regions covered in the business process outsourcing (BPO) business analytics market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the business process outsourcing (BPO) business analytics market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The business process outsourcing (BPO) business analytics market includes revenues earned by entities by providing predictive analytics, descriptive analytics, prescriptive analytics, and data visualization. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Business Process Outsourcing (BPO) Business Analytics Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on business process outsourcing (bpo) business analytics market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Where is the largest and fastest growing market for business process outsourcing (bpo) business analytics ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The business process outsourcing (bpo) business analytics market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.

Scope

Table of Contents

1. Executive Summary

2. Business Process Outsourcing (BPO) Business Analytics Market Characteristics

3. Business Process Outsourcing (BPO) Business Analytics Market Trends And Strategies

4. Business Process Outsourcing (BPO) Business Analytics Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market

5. Global Business Process Outsourcing (BPO) Business Analytics Growth Analysis And Strategic Analysis Framework

6. Business Process Outsourcing (BPO) Business Analytics Market Segmentation

7. Business Process Outsourcing (BPO) Business Analytics Market Regional And Country Analysis

8. Asia-Pacific Business Process Outsourcing (BPO) Business Analytics Market

9. China Business Process Outsourcing (BPO) Business Analytics Market

10. India Business Process Outsourcing (BPO) Business Analytics Market

11. Japan Business Process Outsourcing (BPO) Business Analytics Market

12. Australia Business Process Outsourcing (BPO) Business Analytics Market

13. Indonesia Business Process Outsourcing (BPO) Business Analytics Market

14. South Korea Business Process Outsourcing (BPO) Business Analytics Market

15. Western Europe Business Process Outsourcing (BPO) Business Analytics Market

16. UK Business Process Outsourcing (BPO) Business Analytics Market

17. Germany Business Process Outsourcing (BPO) Business Analytics Market

18. France Business Process Outsourcing (BPO) Business Analytics Market

19. Italy Business Process Outsourcing (BPO) Business Analytics Market

20. Spain Business Process Outsourcing (BPO) Business Analytics Market

21. Eastern Europe Business Process Outsourcing (BPO) Business Analytics Market

22. Russia Business Process Outsourcing (BPO) Business Analytics Market

23. North America Business Process Outsourcing (BPO) Business Analytics Market

24. USA Business Process Outsourcing (BPO) Business Analytics Market

25. Canada Business Process Outsourcing (BPO) Business Analytics Market

26. South America Business Process Outsourcing (BPO) Business Analytics Market

27. Brazil Business Process Outsourcing (BPO) Business Analytics Market

28. Middle East Business Process Outsourcing (BPO) Business Analytics Market

29. Africa Business Process Outsourcing (BPO) Business Analytics Market

30. Business Process Outsourcing (BPO) Business Analytics Market Competitive Landscape And Company Profiles

31. Business Process Outsourcing (BPO) Business Analytics Market Other Major And Innovative Companies

32. Global Business Process Outsourcing (BPO) Business Analytics Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Business Process Outsourcing (BPO) Business Analytics Market

34. Recent Developments In The Business Process Outsourcing (BPO) Business Analytics Market

35. Business Process Outsourcing (BPO) Business Analytics Market High Potential Countries, Segments and Strategies

36. Appendix

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