세계의 음성 통신 모니터링 시장 보고서(2025년)
Audio Communication Monitoring Global Market Report 2025
상품코드 : 1802126
리서치사 : The Business Research Company
발행일 : On Demand Report
페이지 정보 : 영문 250 Pages
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한글목차

음성 통신 모니터링 시장 규모는 향후 수년간 비약적인 성장이 예상됩니다. 2029년 연평균 복합 성장률(CAGR)은 23.2%로 성장할 전망이며, 318억 달러로 성장이 예측됩니다. 예측 기간의 성장은 고객 중심 조직의 상승, 보존 데이터 보안에 대한 관심 증가, 규제 준수 증가, 데이터 분석 증가, 신흥 시장 수요에 기인합니다. 예측 기간 주요 동향으로는 AI를 활용한 감정 분석, 음성 분석과의 융합, 멀티채널 모니터링, 보안을 위한 블록체인, 하이브리드 클라우드 솔루션 등이 있습니다.

향후 5년간의 성장률 23.2%라고 하는 예측은 이 시장 전회 예측으로부터 0.6%라고 하는 소폭의 감소를 반영하고 있습니다. 이 감소는 주로 미국과 타국가 간 관세의 영향 때문입니다. 이러한 영향은 한국과 대만에서 공급되는 특수 오디오 프로세싱 칩 공급망 지연을 통해 미국에 직접 영향을 주며 항공, 군사, 방송 통신 시스템의 생산을 혼란시킬 가능성이 높습니다. 또한 상호 관세와 무역 긴장 증가 및 제한으로 인한 세계 경제와 무역에 대한 악영향으로 그 영향이 더 광범위하게 늘어날 것으로 보입니다.

텔레마케팅 사기, 사이버 범죄, 시스템 해킹 사건 증가가 예상되어 음성 통신 모니터링 시장 성장을 가속합니다. 텔레마케팅 사기, 사이버 범죄, 해킹은 스팸 전화, 이메일, 메시지, 시스템 침해 등 다양한 통신 채널을 악용하는 일반적인 문제로 보안 위험 및 개인 정보 침해를 유발합니다. 예를 들어, 2022년 11월에 immuniweb SA가 발표한 보고서에 따르면 2022년에는 80%의 조직이 클라우드 인프라와 관련된 보안 사고에 직면하고 있습니다. 마찬가지로 영국의 디지털 문화 미디어 스포츠성(Department for Digital, Culture, Media and Sport)의 사이버 보안 침해 조사(Cyber Security Breaches Survey 2021)에서는 39%의 기업이 지난 1년 이내에 사이버 보안 침해나 공격에 부딪혔다고 보고되었으며, 이러한 위협이 만연하고 있다는 것을 보여주고 있습니다. 그 결과 이러한 위험의 급증이 음성 통신 모니터링 시장의 성장을 가속하는 큰 요인이 되고 있습니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향 및 전략

제4장 시장 : 금리, 인플레이션, 지정학, 무역전쟁 및 관세, 그리고 코로나 및 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오

제5장 세계의 성장 분석 및 전략 분석 프레임워크

제6장 시장 세분화

제7장 지역별 및 국가별 분석

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도 및 기업 프로파일

제31장 기타 주요 기업 및 혁신 기업

제32장 세계 시장 경쟁 벤치마킹 및 대시보드

제33장 주요 인수합병(M&A)

제34장 최근 시장 동향

제35장 시장의 잠재력이 높은 국가, 부문 및 전략

제36장 부록

AJY
영문 목차

영문목차

Audio communication monitoring is employed to analyze audio conversations and recordings, capturing sounds from the surrounding environment. This monitoring includes the recording of sounds through audio surveillance, utilizing technologies like Audio Return Channel (ARC) and intruder detectors. Its applications span alarm verification, deterrence, and prevention, contributing to improved operations by enhancing communication between employees and customers, as well as facilitating efficient day-to-day business activities.

The primary types of audio communication monitoring are wired communication and wireless communication. Wired audio communication monitoring is geared towards high-speed data transfer, providing enhanced protection against potential attacks through the use of wired-based technology. It caters to organizations of various sizes, including large enterprises and small and medium-sized enterprises, incorporating components such as solutions and services. Deployment options encompass both cloud-based and on-premises solutions, serving diverse sectors such as BFSI, media and entertainment, retail and e-commerce, telecom and IT, government, healthcare, and life sciences, among others, including travel and hospitality, education, and transportation and logistics.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The sharp escalation of U.S. tariffs and resulting trade tensions in spring 2025 are significantly affecting the electrical and electronics sector. Key components such as semiconductors, display panels, and rare-earth metals crucial for batteries and motors are now facing heavy duties. Consumer electronics companies are seeing profit margins shrink, as fierce competition makes it difficult to pass on rising costs to consumers. At the same time, industrial electronics firms are experiencing project delays due to shortages of tariff-impacted parts like printed circuit boards. In response, businesses are shifting assembly operations to tariff-exempt nations, building up inventory reserves, and redesigning products to reduce reliance on restricted materials.

The audio communication monitoring market research report is one of a series of new reports from The Business Research Company that provides audio communication monitoring market statistics, including audio communication monitoring industry global market size, regional shares, competitors with an audio communication monitoring market share, detailed audio communication monitoring market segments, audio communication monitoring market trends and opportunities, and any further data you may need to thrive in the audio communication monitoring industry. This audio communication monitoring market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The audio communication monitoring market size has grown rapidly in recent years. It will grow from $11.54 billion in 2024 to $13.79 billion in 2025 at a compound annual growth rate (CAGR) of 19.5%. The growth in the historic period can be attributed to rise in contact centers, expansion of e-commerce and online businesses, increase in focus on employee training and development, growth in focus on security and compliance, rise in remote work.

The audio communication monitoring market size is expected to see exponential growth in the next few years. It will grow to $31.8 billion in 2029 at a compound annual growth rate (CAGR) of 23.2%. The growth in the forecast period can be attributed to rising customer-centric organization, growing concern for stored data security, increasing regulatory compliance, increased data analytics, demand from emerging markets. Major trends in the forecast period include ai-powered sentiment analysis, convergence with speech analytics, multichannel monitoring, blockchain for security, hybrid cloud solutions.

The forecast of 23.2% growth over the next five years reflects a modest reduction of 0.6% from the previous estimate for this market. This reduction is primarily due to the impact of tariffs between the US and other countries. This is likely to directly affect the US through supply chain delays for specialized audio processing chips, sourced from South Korea and Taiwan, disrupting production in aviation, military, and broadcast communication systems. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.

The anticipated rise in telemarketing fraud, cybercrimes, and system hacking incidents is poised to drive the growth of the audio communication monitoring market. Telemarketing fraud, cybercrimes, and hacking are prevalent issues that exploit various communication channels, such as spam calls, emails, messages, and system breaches, posing security risks and privacy violations. For example, reports from immuniweb SA in November 2022 indicated that 80% of organizations faced security incidents linked to their cloud infrastructure in 2022. Likewise, the UK's Department for Digital, Culture, Media & Sport, Cyber Security Breaches Survey 2021 reported that 39% of businesses encountered cyber security breaches or attacks within the last year, showcasing the prevalence of these threats. Consequently, the surge in these risks is a significant driver for the growth of the audio communication monitoring market.

The expanding adoption of cloud-based solutions is anticipated to fuel the growth of the audio communication monitoring market. Cloud services offer diverse on-demand computing resources and applications delivered over the internet, allowing flexibility, cost-effectiveness, and enhanced security. These solutions are beneficial for audio communication monitoring, ensuring compliance and improving customer service. An AAG IT Support Service report in September 2022 revealed a global study wherein 63% of respondents reported extensive usage of cloud services, indicating a marked increase from previous years. This growing adoption of cloud-based solutions is expected to be a key driver for the audio communication monitoring market.

Major companies in the audio communication monitoring market are creating technologically advanced solutions, such as intercom systems, to better meet customer needs with enhanced features. Intercom solutions are communication systems that enable real-time voice, video, and messaging interactions among users within a building or across various locations, improving collaboration and access control. For example, in July 2023, Flyingvoice, a China-based high-tech company specializing in network communication terminal products, launched the i86-01, i86-02, and i86-03 SIP Audio Intercoms. These devices are designed for seamless use in both indoor and outdoor environments, boasting an IP65 waterproof certification and dust-resistant construction to ensure exceptional performance in any condition. Featuring a range of capabilities, including audio intercom functions, customizable buttons, and broadcasting options, these solutions cater to the diverse needs of various industries, including hotels, nursing homes, schools, hospitals, and apartments. They provide a reliable and secure voice intercom solution that enhances communication and security.

Major companies within the audio communication monitoring market are increasingly embracing a strategic partnership approach to offer their clients holistic and integrated solutions. These strategic partnerships entail the collaboration of companies to leverage each other's strengths and resources for mutual benefit and collective success. An instance of this was observed in May 2022 when Shield, a US-based advanced end-to-end workplace intelligence platform, joined forces with Intelligent Voice Limited, a UK-based software company. Through this partnership, the primary goal was to enhance voice surveillance capabilities, aiming to improve the precision, functionalities, and the coverage of voice surveillance. This strategic collaboration sought to empower Shield's clientele with better tools to detect, comprehend, and respond to security threats more effectively.

In September 2023, Shure Incorporated, a US-based music company, made an undisclosed acquisition of Ab Wavemark Oy. This strategic move signifies Shure's dedication to broadening its range of software solutions specifically designed for audio engineers and fortifying its commitment to delivering innovative solutions that enhance operational workflows. Ab Wavemark Oy, a Finland-based software company providing audio communication monitoring products, is expected to add value to Shure's existing portfolio of offerings, contributing to the enhancement and innovation of their solutions.

Major companies operating in the audio communication monitoring market include Neptune Intelligence Computer Engineering, Cisco Systems Inc., International Business Machines Corporation, Enghouse Interactive, Google LLC, AudioCodes Ltd., Integrated Research Limited, Martello Technologies Group Inc., Nuance Communications Inc., Tata Communications Limited, Intelligent Voice Ltd., Fonetic Solutions Ltd., Nexidia Inc., Behavox Ltd., Nectar Services Corporation, Nugen Audio, Ameyo Pvt. Ltd., Avaya Inc., Veritone Inc., Relativity, PathSolutions, Empirix Inc., Genesys Telecom Labs, Vyopta Inc., Elastix, Dashbase Inc., Ribbon Communications Operating Company Inc., Deepgram Inc., Haloocom Technologies Private Limited, Toku Inc., Servetel, CloudTalk Inc., Verint Systems Inc., Zoom Video Communications Inc., CallMiner Inc., Clarabridge Inc., Speechmatics Ltd., Voci Technologies Inc., VoiceBase Inc., CallRail Inc., Marchex Inc., RingCentral Inc., Aircall Inc., Talkdesk Inc., Five9 Inc., Vonage Holdings Corp., 8x8 Inc., Dialpad Inc., Twilio Inc., Natterbox Ltd.

North America was the largest region in the audio communication monitoring market in 2024. Asia-Pacific is expected to be the fastest growing region in the forecast period. The regions covered in the audio communication monitoring market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the audio communication monitoring market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA.

The audio communication monitoring market consists of revenues earned by entities by providing audio communication monitoring services such as audio quality analysis, audio loudness enhancer, audio metering and monitoring, call recording. The market value includes the value of related goods sold by the service provider or included within the service offering. The audio communication monitoring market also includes sales of computers, computer peripherals and telecommunications equipment which are used in providing audio communication monitoring services. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Audio Communication Monitoring Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on audio communication monitoring market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Where is the largest and fastest growing market for audio communication monitoring ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The audio communication monitoring market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.

Scope

Table of Contents

1. Executive Summary

2. Audio Communication Monitoring Market Characteristics

3. Audio Communication Monitoring Market Trends And Strategies

4. Audio Communication Monitoring Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market

5. Global Audio Communication Monitoring Growth Analysis And Strategic Analysis Framework

6. Audio Communication Monitoring Market Segmentation

7. Audio Communication Monitoring Market Regional And Country Analysis

8. Asia-Pacific Audio Communication Monitoring Market

9. China Audio Communication Monitoring Market

10. India Audio Communication Monitoring Market

11. Japan Audio Communication Monitoring Market

12. Australia Audio Communication Monitoring Market

13. Indonesia Audio Communication Monitoring Market

14. South Korea Audio Communication Monitoring Market

15. Western Europe Audio Communication Monitoring Market

16. UK Audio Communication Monitoring Market

17. Germany Audio Communication Monitoring Market

18. France Audio Communication Monitoring Market

19. Italy Audio Communication Monitoring Market

20. Spain Audio Communication Monitoring Market

21. Eastern Europe Audio Communication Monitoring Market

22. Russia Audio Communication Monitoring Market

23. North America Audio Communication Monitoring Market

24. USA Audio Communication Monitoring Market

25. Canada Audio Communication Monitoring Market

26. South America Audio Communication Monitoring Market

27. Brazil Audio Communication Monitoring Market

28. Middle East Audio Communication Monitoring Market

29. Africa Audio Communication Monitoring Market

30. Audio Communication Monitoring Market Competitive Landscape And Company Profiles

31. Audio Communication Monitoring Market Other Major And Innovative Companies

32. Global Audio Communication Monitoring Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Audio Communication Monitoring Market

34. Recent Developments In The Audio Communication Monitoring Market

35. Audio Communication Monitoring Market High Potential Countries, Segments and Strategies

36. Appendix

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