Telecom expense management (TEM) involves overseeing and optimizing an organization's telecommunications costs, which include mobile phones, landlines, and data services. This process includes tracking and auditing telecom invoices, identifying billing errors, and negotiating contracts to enhance cost efficiency. By implementing TEM, organizations can better manage their telecom expenses and improve their communication infrastructure.
TEM encompasses various types of management, including dispute management, invoice management, ordering and provisioning management, sourcing management, and usage management, among others. Dispute management specifically addresses the identification, investigation, and resolution of billing errors or discrepancies between telecom service providers and their customers. TEM solutions and services can be deployed either on-premise or via cloud platforms. These applications serve enterprises of all sizes, from small and medium businesses to large corporations, and are applicable across diverse industries such as banking, financial services, and insurance (BFSI), healthcare, automotive, consumer goods and retail, manufacturing, media and entertainment, and more.
The telecom expense management market research report is one of a series of new reports from The Business Research Company that provides telecom expense management market statistics, including telecom expense management industry global market size, regional shares, competitors with a telecom expense management market share, detailed telecom expense management market segments, market trends and opportunities, and any further data you may need to thrive in the telecom expense management industry. This telecom expense management market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.
The telecom expense management market size has grown rapidly in recent years. It will grow from $4.09 billion in 2024 to $4.72 billion in 2025 at a compound annual growth rate (CAGR) of 15.5%. The growth in the historic period can be attributed to rising telecommunications costs, the complexity of telecom environments, regulatory compliance, rise in mobile device usage, and demand for cost efficiency.
The telecom expense management market size is expected to see rapid growth in the next few years. It will grow to $8.31 billion in 2029 at a compound annual growth rate (CAGR) of 15.2%. The growth in the forecast period can be attributed to a growing number of mobile subscribers, the expansion of telecom services, increasing emphasis on cost control, the expansion of 5G networks, and rising data and communication needs. Major trends in the forecast period include machine learning integration, advanced analytics and automation, cloud-based solutions, integration with IoT, and data security enhancements.
The growth of the telecom expense management market is expected to be driven by the increasing number of mobile subscribers. Mobile subscribers are individuals or entities who have signed up for mobile services from telecommunications operators. The rise in mobile subscribers is attributed to the expansion of network coverage in developing regions and the decreasing cost of smartphones, which make mobile devices more accessible. Telecom expense management benefits mobile subscribers by optimizing costs, detecting billing errors, and offering insights into usage patterns, leading to more efficient and cost-effective mobile services. For example, a World Economic Forum report in April 2023 highlighted that in 2022, there were over 8.58 billion mobile subscriptions worldwide, exceeding the global population of 7.95 billion at that time. This growing number of mobile subscribers is driving the expansion of the telecom expense management market.
Companies in the telecom expense management market are concentrating on creating technologically advanced solutions, such as expense management and optimization platforms, to improve efficiency and control over telecom expenditures. These platforms use the latest technology to monitor, analyze, and optimize telecom costs, enhancing cost control and operational efficiency. For instance, in September 2023, Velocity, a US-based provider of IT consulting and application services, introduced the Global Expense Management (GEM) platform. GEM leverages advanced technologies such as robotic process automation (RPA), artificial intelligence (AI), and machine learning to streamline expense management processes. It aims to help businesses optimize their costs and gain better visibility into telecom spending. GEM is designed to be user-friendly and suitable for organizations of all sizes to manage their telecom expenses effectively.
In August 2022, CALERO, a US-based software company, acquired Network Control for an undisclosed amount. This acquisition is intended to strengthen CALERO's presence in the mid-market segment, enhance managed mobility services through Network Control's expertise, and accelerate growth by combining the strengths of both companies. Network Control is a US-based telecom expense management company.
Major companies operating in the telecom expense management market are Accenture PLC, International Business Machines Corporation, Vodafone Group PLC, CGI Inc., Dimension Data Holdings PLC, Tangoe Inc., Upland Software Inc., Sakon Inc., Cass Information Systems Inc., Calero Software LLC, WidePoint Corporation, SiteTracker Inc., One Source Communications LLC, brightfin, Mindglobal, Vatic Outsourcing, ASIGNET, TEAMNET SL, Cost Management Group, Auditel Inc., Tellennium Inc., Valicom Corporation, TeleManagement Technologies Inc., Avotus Corporation
North America was the largest region in the telecom expense management market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the telecom expense management market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
The countries covered in the telecom expense management market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
The telecom expense management market consists of revenues earned by entities by providing services such as expense tracking, cost optimization, ensuring accurate billing, tracking usage, and identifying cost- savings. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
Telecom Expense Management Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on telecom expense management market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Reasons to Purchase
Gain a truly global perspective with the most comprehensive report available on this market covering 15 geographies.
Assess the impact of key macro factors such as conflict, pandemic and recovery, inflation and interest rate environment and the 2nd Trump presidency.
Create regional and country strategies on the basis of local data and analysis.
Identify growth segments for investment.
Outperform competitors using forecast data and the drivers and trends shaping the market.
Understand customers based on the latest market shares.
Benchmark performance against key competitors.
Suitable for supporting your internal and external presentations with reliable high quality data and analysis
Report will be updated with the latest data and delivered to you within 2-3 working days of order along with an Excel data sheet for easy data extraction and analysis.
All data from the report will also be delivered in an excel dashboard format.
Where is the largest and fastest growing market for telecom expense management ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The telecom expense management market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
The market characteristics section of the report defines and explains the market.
The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
The forecasts are made after considering the major factors currently impacting the market. These include:
The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.
Market segmentations break down the market into sub markets.
The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Scope
Markets Covered:1) By Type: Dispute Management; Invoice Management; Ordering And Provisioning Management; Sourcing Management; Usage Management; Other Types
2) By Offering: Solution; Services
3) By Deployment Mode: On-Premise; Cloud
4) By Enterprise Size: Small And Medium Enterprises; Large Enterprises
5) By Verticals: Banking, Financial Services, And Insurance (BFSI); Healthcare; Automotive; Consumer Goods And Retail; Manufacturing; Media And Entertainment; Other Verticals
3. Telecom Expense Management Market Trends And Strategies
4. Telecom Expense Management Market - Macro Economic Scenario Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics And Covid And Recovery On The Market
5. Global Telecom Expense Management Growth Analysis And Strategic Analysis Framework
5.1. Global Telecom Expense Management PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
5.2. Analysis Of End Use Industries
5.3. Global Telecom Expense Management Market Growth Rate Analysis
5.4. Global Telecom Expense Management Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
5.5. Global Telecom Expense Management Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
5.6. Global Telecom Expense Management Total Addressable Market (TAM)
6. Telecom Expense Management Market Segmentation
6.1. Global Telecom Expense Management Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Dispute Management
Invoice Management
Ordering And Provisioning Management
Sourcing Management
Usage Management
Other Types
6.2. Global Telecom Expense Management Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Solution
Services
6.3. Global Telecom Expense Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
On-Premise
Cloud
6.4. Global Telecom Expense Management Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Small And Medium Enterprises
Large Enterprises
6.5. Global Telecom Expense Management Market, Segmentation By Verticals, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Banking, Financial Services, And Insurance (BFSI)
Healthcare
Automotive
Consumer Goods And Retail
Manufacturing
Media And Entertainment
Other Verticals
6.6. Global Telecom Expense Management Market, Sub-Segmentation Of Dispute Management, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Billing Discrepancy Management
Contractual Dispute Management
Vendor Dispute Resolution
6.7. Global Telecom Expense Management Market, Sub-Segmentation Of Invoice Management, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Invoice Validation And Auditing
Invoice Consolidation
Automated Invoice Processing
6.8. Global Telecom Expense Management Market, Sub-Segmentation Of Ordering and Provisioning Management, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Service Ordering Automation
Device Provisioning
Telecom Asset Management
6.9. Global Telecom Expense Management Market, Sub-Segmentation Of Sourcing Management, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Vendor Selection and Negotiation
Contract Management
Cost Optimization
6.10. Global Telecom Expense Management Market, Sub-Segmentation Of Usage Management, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Usage Tracking and Analysis
Data And Voice Usage Monitoring
Cost Allocation And Reporting
6.11. Global Telecom Expense Management Market, Sub-Segmentation Of Other Types, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Contract Lifecycle Management
Financial Management And Reporting
Policy And Compliance Management
7. Telecom Expense Management Market Regional And Country Analysis
7.1. Global Telecom Expense Management Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
7.2. Global Telecom Expense Management Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Telecom Expense Management Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.3. Asia-Pacific Telecom Expense Management Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.4. Asia-Pacific Telecom Expense Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
9. China Telecom Expense Management Market
9.1. China Telecom Expense Management Market Overview
9.2. China Telecom Expense Management Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.3. China Telecom Expense Management Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.4. China Telecom Expense Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
10. India Telecom Expense Management Market
10.1. India Telecom Expense Management Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.2. India Telecom Expense Management Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.3. India Telecom Expense Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11. Japan Telecom Expense Management Market
11.1. Japan Telecom Expense Management Market Overview
11.2. Japan Telecom Expense Management Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.3. Japan Telecom Expense Management Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.4. Japan Telecom Expense Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12. Australia Telecom Expense Management Market
12.1. Australia Telecom Expense Management Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.2. Australia Telecom Expense Management Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.3. Australia Telecom Expense Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13. Indonesia Telecom Expense Management Market
13.1. Indonesia Telecom Expense Management Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.2. Indonesia Telecom Expense Management Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.3. Indonesia Telecom Expense Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14. South Korea Telecom Expense Management Market
14.1. South Korea Telecom Expense Management Market Overview
14.2. South Korea Telecom Expense Management Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.3. South Korea Telecom Expense Management Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.4. South Korea Telecom Expense Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15. Western Europe Telecom Expense Management Market
15.1. Western Europe Telecom Expense Management Market Overview
15.2. Western Europe Telecom Expense Management Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.3. Western Europe Telecom Expense Management Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.4. Western Europe Telecom Expense Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16. UK Telecom Expense Management Market
16.1. UK Telecom Expense Management Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.2. UK Telecom Expense Management Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.3. UK Telecom Expense Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17. Germany Telecom Expense Management Market
17.1. Germany Telecom Expense Management Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.2. Germany Telecom Expense Management Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.3. Germany Telecom Expense Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18. France Telecom Expense Management Market
18.1. France Telecom Expense Management Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.2. France Telecom Expense Management Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.3. France Telecom Expense Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19. Italy Telecom Expense Management Market
19.1. Italy Telecom Expense Management Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.2. Italy Telecom Expense Management Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.3. Italy Telecom Expense Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20. Spain Telecom Expense Management Market
20.1. Spain Telecom Expense Management Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.2. Spain Telecom Expense Management Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.3. Spain Telecom Expense Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21. Eastern Europe Telecom Expense Management Market
21.1. Eastern Europe Telecom Expense Management Market Overview
21.2. Eastern Europe Telecom Expense Management Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.3. Eastern Europe Telecom Expense Management Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.4. Eastern Europe Telecom Expense Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22. Russia Telecom Expense Management Market
22.1. Russia Telecom Expense Management Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.2. Russia Telecom Expense Management Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.3. Russia Telecom Expense Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23. North America Telecom Expense Management Market
23.1. North America Telecom Expense Management Market Overview
23.2. North America Telecom Expense Management Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.3. North America Telecom Expense Management Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.4. North America Telecom Expense Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24. USA Telecom Expense Management Market
24.1. USA Telecom Expense Management Market Overview
24.2. USA Telecom Expense Management Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.3. USA Telecom Expense Management Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.4. USA Telecom Expense Management Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion