A symptom checker chatbot is an AI-driven tool designed to help users identify potential health conditions by analyzing their symptoms. Users interact with the chatbot by describing their symptoms, and the tool suggests possible diagnoses or health conditions using a combination of medical knowledge, pattern recognition, and natural language processing (NLP).
The main types of symptom checker chatbots include rule-based systems, hybrid chatbot systems, and artificial intelligence-based systems. Rule-based systems use predefined logic and decision trees to correlate symptoms with possible conditions based on specific criteria. These chatbots are available in various forms, including web-based and app-based deployments. They are utilized by a range of end-users, including consumers or patients, healthcare providers, and insurance companies or healthcare payers.
The symptom checker chatbots market research report is one of a series of new reports from The Business Research Company that provides symptom checker chatbots market statistics, including symptom checker chatbots industry global market size, regional shares, competitors with a symptom checker chatbots market share, detailed symptom checker chatbots market segments, market trends, and opportunities, and any further data you may need to thrive in the symptom checker chatbots industry. This symptom checker chatbots market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.
The symptom checker chatbots market size has grown exponentially in recent years. It will grow from $1.16 billion in 2024 to $1.45 billion in 2025 at a compound annual growth rate (CAGR) of 25.4%. The growth in the historic period can be attributed to the growing availability of medical data, demand for convenient healthcare, the rise of telemedicine, regulatory changes, and increasing investment in health tech startups.
The symptom checker chatbots market size is expected to see exponential growth in the next few years. It will grow to $3.55 billion in 2029 at a compound annual growth rate (CAGR) of 25.1%. The growth in the forecast period can be attributed to the demand for clear and accessible language, clinical decision support algorithms, integration with healthcare systems, multilingual capabilities, and adherence to ethical guidelines. Major trends in the forecast period include increasing integration with artificial intelligence and machine learning, tailored health recommendations and interventions, development in natural language processing, integration with wearable devices, and greater emphasis on privacy and security.
The rising prevalence of chronic illnesses is anticipated to drive the growth of the symptom checker chatbot market in the coming years. Chronic illnesses are long-lasting health conditions that require ongoing medical care or limit daily activities. Several factors contribute to the increase in chronic illnesses, including an aging population, lifestyle choices, environmental influences, and social determinants. Symptom checker chatbots provide continuous monitoring of chronic conditions, offering personalized advice and reducing the need for frequent doctor visits. This strategy not only lowers healthcare costs but also allows healthcare professionals to focus on more complex cases. For instance, in June 2024, the National Health Service, a publicly funded healthcare system in England, reported that in 2023, there were 3,615,330 individuals registered with a GP diagnosed with non-diabetic hyperglycemia (pre-diabetes), compared to 3,065,825 in 2022-an increase of nearly 18%. Thus, the growing incidence of chronic illnesses is fueling the expansion of the symptom checker chatbot market.
Companies in the symptom checker chatbot market are investing in advanced technologies such as generative artificial intelligence (AI) to improve diagnostic accuracy and health management solutions. Generative AI-based medical chatbots utilize sophisticated algorithms to mimic human conversations and deliver personalized health information. By employing natural language processing and machine learning, these chatbots provide detailed symptom analysis and guidance, enhancing both precision and user interaction. For example, in June 2023, DiagnaMed Holdings Corp., a Canada-based digital health company, launched Dr. GenAI., a generative AI-powered personal medical chatbot. Leveraging OpenAI's ChatGPT, this chatbot offers rapid, tailored medical information and supports natural, human-like interactions. It can analyze extensive medical data, including vitals, lab results, and physical traits, and integrates with the CERVAI brain health platform to provide comprehensive brain health solutions.
In June 2024, Mediktor, a Spain-based provider of AI-driven healthcare solutions, acquired Sensely Inc. for an undisclosed amount. This acquisition enables Mediktor to combine its advanced AI medical assistant with Sensely's innovative healthcare solutions, improving efficiency and reducing costs for healthcare providers. Sensely Inc., a US-based company, specializes in conversational AI-based symptom checker solutions.
Major companies operating in the symptom checker chatbots market are Microsoft Corporation, Babylon Health Limited, WebMD LLC, LeadSquared Inc., Ada Health GmbH, K Health Inc., Infermedica Inc., Buoy Health Inc., HealthTap Inc., Healthily Pty Ltd., Kevit Technologies, Mediktor Corp., Ubie Inc., Clearstep Inc., Makerobos Innovation Labs, MedWhat.com, Isabel Healthcare Inc., Fabric Labs Inc., Symptomate, Isahit SAS
North America was the largest region in the symptom checker chatbots market in 2024. The regions covered in the symptom checker chatbots market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
The countries covered in the symptom checker chatbots market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
The symptom checker chatbots market includes revenues earned by entities by providing services such as healthcare assistance, symptom analysis and diagnosis, health data collection, and integration with healthcare systems. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
Symptom Checker Chatbots Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on symptom checker chatbots market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
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Where is the largest and fastest growing market for symptom checker chatbots ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The symptom checker chatbots market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
The market characteristics section of the report defines and explains the market.
The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
The forecasts are made after considering the major factors currently impacting the market. These include:
The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.
Market segmentations break down the market into sub markets.
The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Scope
Markets Covered:1) By Type: Rule-Based; Hybrid Chatbot Systems; Artificial Intelligence Based Systems
2) By Component: Software; Service
3) By Deployment: Web-Based; App-Based
4) By End-User: Consumers Or Patients; Healthcare Providers; Insurance Companies Or Healthcare Payers
2) By Hybrid Chatbot Systems: Combination of Rule-Based and AI Techniques; Contextual Hybrid Chatbots; Human-Assisted Hybrid Chatbots
3) By Artificial Intelligence Based Systems: Natural Language Processing (NLP) Based Chatbots; Machine Learning-Based Chatbots; Deep Learning-Based Symptom Checker Chatbots
Companies Mentioned: Microsoft Corporation; Babylon Health Limited; WebMD LLC; LeadSquared Inc.; Ada Health GmbH
3. Symptom Checker Chatbots Market Trends And Strategies
4. Symptom Checker Chatbots Market - Macro Economic Scenario Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics And Covid And Recovery On The Market
5. Global Symptom Checker Chatbots Growth Analysis And Strategic Analysis Framework
5.1. Global Symptom Checker Chatbots PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
5.2. Analysis Of End Use Industries
5.3. Global Symptom Checker Chatbots Market Growth Rate Analysis
5.4. Global Symptom Checker Chatbots Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
5.5. Global Symptom Checker Chatbots Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
5.6. Global Symptom Checker Chatbots Total Addressable Market (TAM)
6. Symptom Checker Chatbots Market Segmentation
6.1. Global Symptom Checker Chatbots Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Rule-Based
Hybrid Chatbot Systems
Artificial Intelligence Based Systems
6.2. Global Symptom Checker Chatbots Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Software
Service
6.3. Global Symptom Checker Chatbots Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Web-Based
App-Based
6.4. Global Symptom Checker Chatbots Market, Segmentation By End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Consumers Or Patients
Healthcare Providers
Insurance Companies Or Healthcare Payers
6.5. Global Symptom Checker Chatbots Market, Sub-Segmentation Of Rule-Based, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Keyword-Driven Rule-Based Chatbots
Decision Tree-Based Rule Chatbots
FAQ-Based Rule Chatbots
6.6. Global Symptom Checker Chatbots Market, Sub-Segmentation Of Hybrid Chatbot Systems, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Combination of Rule-Based and AI Techniques
Contextual Hybrid Chatbots
Human-Assisted Hybrid Chatbots
6.7. Global Symptom Checker Chatbots Market, Sub-Segmentation Of Artificial Intelligence Based Systems, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Natural Language Processing (NLP) Based Chatbots
Machine Learning-Based Chatbots
Deep Learning-Based Symptom Checker Chatbots
7. Symptom Checker Chatbots Market Regional And Country Analysis
7.1. Global Symptom Checker Chatbots Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
7.2. Global Symptom Checker Chatbots Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion