A healthcare navigation platform is a specialized system designed to simplify the complexities of the healthcare system, helping individuals make informed and cost-effective decisions about their healthcare needs. It assists users in understanding insurance plans, finding in-network providers, estimating costs, and connecting with healthcare experts for guidance throughout their healthcare journey.
These platforms are primarily categorized as cloud-based or on-premises. Cloud-based deployment involves hosting the software and services remotely over the internet, rather than installing them on local servers or computers. It is utilized across various sectors, including healthcare for both humans and animals, and is adopted by different end-users such as large enterprises and small and medium enterprises (SMEs).
The healthcare navigation platform market research report is one of a series of new reports from The Business Research Company that provides healthcare navigation platform market statistics, including healthcare navigation platform industry global market size, regional shares, competitors with a healthcare navigation platform market share, detailed healthcare navigation platform market segments, market trends and opportunities, and any further data you may need to thrive in the healthcare navigation platform industry. This healthcare navigation platform market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.
The healthcare navigation platform market size has grown rapidly in recent years. It will grow from $11.98 billion in 2024 to $13.41 billion in 2025 at a compound annual growth rate (CAGR) of 11.9%. The growth in the historic period can be attributed to growth in investments in digital healthcare, increased digitization of healthcare infrastructure, increased demand for advanced tests and point of care devices, government initiatives to encourage healthcare it usage, increased focus on remote healthcare delivery.
The healthcare navigation platform market size is expected to see rapid growth in the next few years. It will grow to $20.86 billion in 2029 at a compound annual growth rate (CAGR) of 11.7%. The growth in the forecast period can be attributed to rise in adoption of ai technology, rising adoption of digital health solutions, increasing complexity of the healthcare system, increasing awareness of the importance of patient engagement, increasing demand for healthcare navigation platform. Major trends in the forecast period include product launch, adoption of electronic health records, adoption of cloud-based healthcare navigation platforms, investment in digital health technologies, advancements in artificial intelligence (ai) and machine learning (ml) technologies.
The growing emphasis on remote healthcare delivery is expected to drive the expansion of the healthcare navigation platform market. Remote healthcare delivery, also known as telehealth or telemedicine, involves providing healthcare services to patients who are not physically present with the healthcare provider. This shift is fueled by socioeconomic factors, evolving healthcare needs, and a broader movement toward more patient-centered, accessible, and efficient healthcare systems aimed at improving health outcomes. Healthcare navigation platforms play a pivotal role in supporting remote healthcare by enhancing accessibility, efficiency, personalization, and care coordination. These platforms serve as a vital connection between patients and healthcare providers, ensuring that remote healthcare services are delivered effectively and securely. For example, according to Telehealth.HHS.gov, a US-based government information provider, telehealth usage reached approximately 21,883,731 users in Q4 2023, marking a 13% increase compared to the previous quarter, with an additional 2,783,159 users. As such, the growing focus on remote healthcare delivery is expected to significantly boost the healthcare navigation platform market.
Leading companies in the healthcare navigation platform market are leveraging advanced technologies, such as digital front door technology, to enhance patient access, engagement, and care delivery. Digital front-door technology in healthcare refers to a holistic customer engagement approach that uses technology to improve the patient experience across different healthcare touchpoints. For instance, Orion Health, a New Zealand-based healthcare navigation platform provider, introduced the Virtuoso platform in September 2023. This platform features a multichannel interface that offers patients a centralized point of contact with the healthcare system. It includes an AI-powered symptom-assessment tool that guides users to relevant information and advice on available care options.
In October 2023, Evernorth Health Services, a US-based technology company, acquired Bright.MD to enhance patient access to quality care, streamline clinician workflows, and improve patient-provider interactions. Bright.MD, a US-based telehealth platform company, specializes in healthcare navigation platforms, aligning with Evernorth's goal of advancing healthcare delivery and outcomes.
Major companies operating in the healthcare navigation platform market are Alight Solutions LLC, Collective Health Inc., BenefitMall Inc., Sharecare Inc., Accolade Inc., Vera Whole Health Inc., Spring Health, Castlight Health Inc., Hinge Health Inc., Rally Health Inc., Benefitfocus Inc., Included Health LLC, Health Advocate Inc., Quantum Health, Welltok Inc., Grand Rounds Health, CloudMD Software Services Inc., HealthJoy, Maestro Health Inc., Buoy Health Inc., Evive, Brightside Health Inc., Springbuk Inc., PlanSource Inc., Accresa, Transparent Hands
North America was the largest region in the healthcare navigation platform market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the healthcare navigation platform market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.
The countries covered in the healthcare navigation platform market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain
The market value is defined as the revenues that enterprises gain from goods and/or services sold within the specified market and geography through sales, grants, or donations in terms of currency (in USD unless otherwise specified).
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
Healthcare Navigation Platform Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on healthcare navigation platform market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Reasons to Purchase
Gain a truly global perspective with the most comprehensive report available on this market covering 15 geographies.
Assess the impact of key macro factors such as conflict, pandemic and recovery, inflation and interest rate environment and the 2nd Trump presidency.
Create regional and country strategies on the basis of local data and analysis.
Identify growth segments for investment.
Outperform competitors using forecast data and the drivers and trends shaping the market.
Understand customers based on the latest market shares.
Benchmark performance against key competitors.
Suitable for supporting your internal and external presentations with reliable high quality data and analysis
Report will be updated with the latest data and delivered to you within 2-3 working days of order along with an Excel data sheet for easy data extraction and analysis.
All data from the report will also be delivered in an excel dashboard format.
Where is the largest and fastest growing market for healthcare navigation platform ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The healthcare navigation platform market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
The market characteristics section of the report defines and explains the market.
The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
The forecasts are made after considering the major factors currently impacting the market. These include:
The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.
Market segmentations break down the market into sub markets.
The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Scope
Markets Covered:1) By Type: Cloud Based; On-Premises
2) By Application: Animal; People
3) By End User: Large Enterprises; Small And Medium Enterprises (SMEs)
Subsegments:
1) By Cloud-Based: Software-As-A-Service (SaaS) Platforms; Cloud-Hosted Healthcare Solutions; Cloud-based Navigation And Workflow Management
2) By On-Premises: On-Site Healthcare Navigation Systems; Enterprise-Hosted Navigation Solutions; Local Deployment Healthcare Platforms
Companies Mentioned: Alight Solutions LLC; Collective Health Inc.; BenefitMall Inc.; Sharecare Inc.; Accolade Inc.
3. Healthcare Navigation Platform Market Trends And Strategies
4. Healthcare Navigation Platform Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market
5. Global Healthcare Navigation Platform Growth Analysis And Strategic Analysis Framework
5.1. Global Healthcare Navigation Platform PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
5.2. Analysis Of End Use Industries
5.3. Global Healthcare Navigation Platform Market Growth Rate Analysis
5.4. Global Healthcare Navigation Platform Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
5.5. Global Healthcare Navigation Platform Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
5.6. Global Healthcare Navigation Platform Total Addressable Market (TAM)
6.1. Global Healthcare Navigation Platform Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Cloud Based
On-Premises
6.2. Global Healthcare Navigation Platform Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Animal
People
6.3. Global Healthcare Navigation Platform Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Large Enterprises
Small And Medium Enterprises (SMEs)
6.4. Global Healthcare Navigation Platform Market, Sub-Segmentation Of Cloud-Based, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Software-As-A-Service (SaaS) Platforms
Cloud-Hosted Healthcare Solutions
Cloud-based Navigation And Workflow Management
6.5. Global Healthcare Navigation Platform Market, Sub-Segmentation Of On-Premises, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
On-Site Healthcare Navigation Systems
Enterprise-Hosted Navigation Solutions
Local Deployment Healthcare Platforms
7. Healthcare Navigation Platform Market Regional And Country Analysis
7.1. Global Healthcare Navigation Platform Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
7.2. Global Healthcare Navigation Platform Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Healthcare Navigation Platform Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.3. Asia-Pacific Healthcare Navigation Platform Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.4. Asia-Pacific Healthcare Navigation Platform Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
9. China Healthcare Navigation Platform Market
9.1. China Healthcare Navigation Platform Market Overview
9.2. China Healthcare Navigation Platform Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.3. China Healthcare Navigation Platform Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.4. China Healthcare Navigation Platform Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
10. India Healthcare Navigation Platform Market
10.1. India Healthcare Navigation Platform Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.2. India Healthcare Navigation Platform Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.3. India Healthcare Navigation Platform Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11. Japan Healthcare Navigation Platform Market
11.1. Japan Healthcare Navigation Platform Market Overview
11.2. Japan Healthcare Navigation Platform Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.3. Japan Healthcare Navigation Platform Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.4. Japan Healthcare Navigation Platform Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12. Australia Healthcare Navigation Platform Market
12.1. Australia Healthcare Navigation Platform Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.2. Australia Healthcare Navigation Platform Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.3. Australia Healthcare Navigation Platform Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13. Indonesia Healthcare Navigation Platform Market
13.1. Indonesia Healthcare Navigation Platform Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.2. Indonesia Healthcare Navigation Platform Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.3. Indonesia Healthcare Navigation Platform Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14. South Korea Healthcare Navigation Platform Market
14.1. South Korea Healthcare Navigation Platform Market Overview
14.2. South Korea Healthcare Navigation Platform Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.3. South Korea Healthcare Navigation Platform Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.4. South Korea Healthcare Navigation Platform Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15. Western Europe Healthcare Navigation Platform Market
15.1. Western Europe Healthcare Navigation Platform Market Overview
15.2. Western Europe Healthcare Navigation Platform Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.3. Western Europe Healthcare Navigation Platform Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.4. Western Europe Healthcare Navigation Platform Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16. UK Healthcare Navigation Platform Market
16.1. UK Healthcare Navigation Platform Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.2. UK Healthcare Navigation Platform Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.3. UK Healthcare Navigation Platform Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17. Germany Healthcare Navigation Platform Market
17.1. Germany Healthcare Navigation Platform Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.2. Germany Healthcare Navigation Platform Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.3. Germany Healthcare Navigation Platform Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18. France Healthcare Navigation Platform Market
18.1. France Healthcare Navigation Platform Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.2. France Healthcare Navigation Platform Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.3. France Healthcare Navigation Platform Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19. Italy Healthcare Navigation Platform Market
19.1. Italy Healthcare Navigation Platform Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.2. Italy Healthcare Navigation Platform Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.3. Italy Healthcare Navigation Platform Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20. Spain Healthcare Navigation Platform Market
20.1. Spain Healthcare Navigation Platform Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.2. Spain Healthcare Navigation Platform Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.3. Spain Healthcare Navigation Platform Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21. Eastern Europe Healthcare Navigation Platform Market
21.1. Eastern Europe Healthcare Navigation Platform Market Overview
21.2. Eastern Europe Healthcare Navigation Platform Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.3. Eastern Europe Healthcare Navigation Platform Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.4. Eastern Europe Healthcare Navigation Platform Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22. Russia Healthcare Navigation Platform Market
22.1. Russia Healthcare Navigation Platform Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.2. Russia Healthcare Navigation Platform Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.3. Russia Healthcare Navigation Platform Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23. North America Healthcare Navigation Platform Market
23.1. North America Healthcare Navigation Platform Market Overview
23.2. North America Healthcare Navigation Platform Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.3. North America Healthcare Navigation Platform Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.4. North America Healthcare Navigation Platform Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24. USA Healthcare Navigation Platform Market
24.1. USA Healthcare Navigation Platform Market Overview
24.2. USA Healthcare Navigation Platform Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.3. USA Healthcare Navigation Platform Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.4. USA Healthcare Navigation Platform Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion