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한글목차
음성 분석 시장 규모는 향후 몇 년 동안 연평균 18.2%의 성장률을 기록하며 2029년까지 30억 1,000만 달러 규모로 성장할 것으로 예상됩니다. 예측 기간 동안의 성장 배경에는 고객 인사이트에 대한 수요 증가, 사기 및 보안에 대한 우려 증가, 자연어 처리(nlp)의 발전, 고객 경험 향상에 대한 수요, E-Commerce 및 통신의 성장 등이 있습니다. 예측 기간 동안 주요 동향으로는 엣지 컴퓨팅과의 통합, 설명 가능한 AI, 산업별 솔루션 맞춤화, 보안 강화, 직원 생산성 향상을 위한 음성 분석 등을 꼽을 수 있습니다.
위험 및 사기 탐지에 대한 관심이 높아지면서 음성 분석 시장의 성장을 촉진할 것으로 예상됩니다. 위험 및 사기 탐지는 금융, 사이버 보안, 비즈니스 운영 등 다양한 영역에서 잠재적인 위협과 사기 행위를 식별, 평가, 완화하기 위해 사용되는 프로세스와 기술을 포괄합니다. 음성 분석을 광범위한 사기 탐지 전략에 통합함으로써 보안 조치를 강화하고 기업은 음성 대화와 관련된 잠재적 위험을 식별하고 완화할 수 있습니다. 2023년 2월, 미국 연방거래위원회(Federal Trade Commission)는 소비자가 보고한 사기 피해가 크게 증가하여 2022년에는 약 88억 달러에 달할 것으로 예상했습니다. 약 8.8억 달러로 2021년 대비 30% 이상 증가했으며, 2022년에 보고된 사기 피해는 26억 달러로 2021년 24억 달러에서 증가했다고 보고했습니다. 위험과 사기 탐지에 대한 관심이 높아지면서 음성 분석 시장의 성장을 촉진하는 요인으로 작용하고 있습니다.
음성 분석 시장의 주요 업체들은 대화에서 실시간 인사이트를 제공하여 고객 경험을 개선하기 위해 자동 통화 필사 도구와 같은 혁신적인 솔루션을 개발하는 데 주력하고 있습니다. 자동 통화 녹음 도구는 인공지능(AI)과 머신러닝을 활용하여 통화 중 음성을 실시간 또는 통화 후 텍스트로 변환하는 소프트웨어 애플리케이션입니다. 예를 들어, 2024년 3월 스페인에 본사를 둔 첨단 보안 솔루션 전문 기술 기업 ACK3는 LVA(Layered Voice Analysis) 툴을 전 세계에 출시했습니다. 이 최첨단 기술은 음성 패턴을 분석하여 숨겨진 감정 상태와 인지 과정을 밝혀내는 것으로, 주로 사기 방지를 강화하고 조직의 신뢰를 구축하는 것을 목표로 합니다. 감정, 스트레스 수준, 기만의 징후를 감지함으로써 LVA 도구는 직원의 충성도와 협조성 등 잠재적 위험을 평가할 수 있습니다. 이번 발표는 기밀 정보를 보호하고 투명하고 정직한 기업 문화를 조성할 수 있는 수단을 조직에 제공하는 기업 보안의 큰 진전을 의미합니다.
목차
제1장 주요 요약
제2장 시장 특징
제3장 시장 동향과 전략
제4장 시장 - 금리, 인플레이션, 지정학, 코로나, 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오
제5장 세계의 성장 분석과 전략 분석 프레임워크
세계 음성 분석 PESTEL 분석(정치, 사회, 기술, 환경, 법적 요인, 촉진요인, 억제요인)
최종 이용 산업 분석
세계의 음성 분석 시장 : 성장률 분석
세계의 음성 분석 시장 실적 : 규모와 성장, 2019-2024
세계의 음성 분석 시장 예측 : 규모와 성장, 2024-2029, 2034F
세계 음성 분석 전체 시장(TAM)
제6장 시장 세분화
세계의 음성 분석 시장 : 구성요소별, 실적과 예측, 2019-2024, 2024-2029F, 2034F
솔루션
서비스
세계의 음성 분석 시장 조직 규모별, 실적과 예측, 2019-2024, 2024-2029F, 2034F
중소기업
대기업
세계의 음성 분석 시장 : 전개 방식별, 실적과 예측, 2019-2024, 2024-2029F, 2034F
온프레미스
클라우드
세계의 음성 분석 시장 : 용도별, 실적과 예측, 2019-2024, 2024-2029F, 2034F
감정 분석
세일즈 및 마케팅 관리
리스크와 부정행위 검출
통화 모니터링
기타 용도
세계의 음성 분석 시장 : 업계별, 실적과 예측, 2019-2024, 2024-2029F, 2034F
은행, 금융 서비스, 보험(BFSI)
소매업과 E-Commerce
헬스케어
통신
정부와 방위
기타 업종
세계의 음성 분석 시장, 솔루션 하위 세분화, 유형별, 실적과 예측, 2019-2024, 2024-2029F, 2034F
온프레미스 솔루션
클라우드 기반 솔루션
소프트웨어 개발 키트(SDK)
세계의 음성 분석 시장, 서비스 종류별 세분화, 실적과 예측, 2019-2024, 2024-2029F, 2034F
컨설팅 서비스
구현 서비스
서포트 및 유지보수 서비스
트레이닝 서비스
제7장 지역별·국가별 분석
세계의 음성 분석 시장 : 지역별, 실적과 예측, 2019-2024, 2024-2029F, 2034F
세계의 음성 분석 시장 : 국가별, 실적과 예측, 2019-2024, 2024-2029F, 2034F
제8장 아시아태평양 시장
제9장 중국 시장
제10장 인도 시장
제11장 일본 시장
제12장 호주 시장
제13장 인도네시아 시장
제14장 한국 시장
제15장 서유럽 시장
제16장 영국 시장
제17장 독일 시장
제18장 프랑스 시장
제19장 이탈리아 시장
제20장 스페인 시장
제21장 동유럽 시장
제22장 러시아 시장
제23장 북미 시장
제24장 미국 시장
제25장 캐나다 시장
제26장 남미 시장
제27장 브라질 시장
제28장 중동 시장
제29장 아프리카 시장
제30장 경쟁 구도와 기업 개요
음성 분석 시장 : 경쟁 구도
음성 분석 시장 : 기업 개요
The International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis
Avaya Holdings Corp Overview, Products and Services, Strategy and Financial Analysis
NICE Ltd. Overview, Products and Services, Strategy and Financial Analysis
Verint Systems Inc. Overview, Products and Services, Strategy and Financial Analysis
Five9 Overview, Products and Services, Strategy and Financial Analysis
제31장 기타 주요 기업과 혁신적 기업
Appen Limited
Gong.io Inc.
Nextiva, Inc.
ThoughtSpot Inc
Uniphore Technologies Inc.
Invoca, Inc.
Calabrio Inc.
CallMiner
Symphony Communications
Talkdesk Inc
Nexidia Inc.
Ai Cure Technologies
SESTEK Speech and Language Technologies Inc.
EvaluAgent
VoiceBase Inc.
제32장 세계의 시장 경쟁 벤치마킹과 대시보드
제33장 주요 인수합병
제34장 최근의 시장 동향
제35장 시장 잠재력이 높은 국가, 부문, 전략
음성 분석 시장 2029 : 새로운 기회를 제공하는 국가
음성 분석 시장 2029 : 새로운 기회를 제공하는 부문
음성 분석 시장 2029 : 성장 전략
시장 동향에 기반한 전략
경쟁 전략
제36장 부록
ksm
영문 목차
영문목차
Voice analytics indeed involves analyzing spoken words and vocal patterns to extract valuable insights. The utilization of advanced technologies such as speech recognition, natural language processing (NLP), and machine learning enables the interpretation and understanding of spoken language. This versatile tool finds applications across various sectors, including customer service, market research, security, and healthcare.
The key components of voice analytics encompass both solutions and services. Solutions refer to methods, strategies, products, or approaches specifically designed to address and resolve particular problems or challenges within a given context. These solutions cater to organizations of varying sizes, including small and medium enterprises (SMEs) and large enterprises. They offer deployment options such as on-premises and cloud, serving applications such as sentiment analysis, sales and marketing management, risk and fraud detection, call monitoring, and others. The application of voice analytics spans across diverse industries, including banking, financial services and insurance (BFSI), retail and e-commerce, healthcare, telecommunications, government and defense, among others.
The voice analytics market research report is one of a series of new reports from The Business Research Company that provides voice analytics market statistics, including voice analytics industry global market size, regional shares, competitors with voice analytics market share, detailed voice analytics market segments, market trends, and opportunities, and any further data you may need to thrive in the voice analytics industry. This voice analytics market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.
The voice analytics market size has grown rapidly in recent years. It will grow from $1.3 billion in 2024 to $1.54 billion in 2025 at a compound annual growth rate (CAGR) of 18.5%. The growth in the historic period can be attributed to continued emphasis on customer experience, expansion of ai and machine learning applications, rise in remote work trends, increased cybersecurity concerns, integration with conversational ai and chatbots.
The voice analytics market size is expected to see rapid growth in the next few years. It will grow to $3.01 billion in 2029 at a compound annual growth rate (CAGR) of 18.2%. The growth in the forecast period can be attributed to increasing need for customer insights, rising concerns about fraud and security, advancements in natural language processing (nlp), demand for enhanced customer experience, growth of e-commerce and telecommunications. Major trends in the forecast period include integration with edge computing, incorporation of explainable ai, customization for industry-specific solutions, enhanced security measures, voice analytics for employee productivity.
The anticipated increase in focus on risk and fraud detection is poised to drive the growth of the voice analytics market. Risk and fraud detection encompass the processes and technologies utilized to identify, assess, and mitigate potential threats and fraudulent activities across various domains, including finance, cybersecurity, and business operations. Integrating voice analytics into broader fraud detection strategies enhances security measures, enabling organizations to identify and mitigate potential risks associated with voice interactions. In February 2023, the Federal Trade Commission reported a significant surge in consumer-reported fraud losses, reaching almost $8.8 billion in 2022, representing a growth of over 30% compared to 2021 figures. Imposter scams accounted for a reported loss of $2.6 billion in 2022, indicating an increase from $2.4 billion in 2021. The heightened focus on risk and fraud detection is a key driver for the growth of the voice analytics market.
Major players in the voice analytics market are concentrating on creating innovative solutions, such as automated call transcription tools, to improve customer experience by providing real-time insights from interactions. Automated call transcription tools are software applications that utilize artificial intelligence (AI) and machine learning to transform spoken language during phone calls into written text, either in real time or post-call. For example, in March 2024, ACK3, a technology company based in Spain and specializing in advanced security solutions, launched its Layered Voice Analysis (LVA) tool globally. This cutting-edge technology analyzes vocal patterns to reveal hidden emotional states and cognitive processes, primarily aimed at enhancing fraud prevention and building organizational trust. By detecting emotions, stress levels, and signs of deception, the LVA tool enables businesses to evaluate potential risks, such as employee loyalty and collaboration. This launch represents a significant advancement in corporate security, providing organizations with the means to protect sensitive information and foster a culture of transparency and integrity.
In February 2023, Uniphore, a US-based automation company offering a multimodal AI and data platform for enterprises, acquired Redbox Automated Retail, LLC, for an undisclosed amount. This acquisition aims to enhance Uniphore's conversational AI capabilities by giving businesses more control over their voice and screen data, which facilitates better compliance and provides deeper insights for improved customer interactions. Redbox Automated Retail, LLC is a US-based entertainment company that utilizes Voice Analytics to convert captured voice data into real-time, actionable insights.
Major companies operating in the voice analytics market report are The International Business Machines Corporation, Avaya Holdings Corp, NICE Ltd., Verint Systems Inc., Five9, Appen Limited, Gong.io Inc., Nextiva, Inc., ThoughtSpot Inc., Uniphore Technologies Inc., Invoca, Inc., Calabrio Inc., CallMiner, Symphony Communications, Talkdesk Inc., Nexidia Inc., Ai Cure Technologies, SESTEK Speech and Language Technologies Inc., EvaluAgent, VoiceBase Inc., Beyond Verbal Communication, Ltd., Clarabridge Inc., VoiceSense Ltd., audEERING GmbH, Xdroid Inc., Voci Technologies Incorporated, Observe.AI, ClearSpeed, Tether Limited Inc., Chorus.ai
North America was the largest region in the voice analytics market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the voice analytics market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
The countries covered in the voice analytics market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain
The voice analytics market consists of revenues earned by entities by provide voice analytics services such as speech recognition and conversion, natural language understanding (NLU) and processing, emotion and speaker analysis, and data management. The market value includes the value of related goods sold by the service provider or included within the service offering. The voice analytics market also includes sales of voice recognition systems, voice biometrics systems, emotion detection systems, and voice stress analysis (VSA) systems which are used in providing voice analytics services. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
Voice Analytics Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on voice analytics market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
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Where is the largest and fastest growing market for voice analytics ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The voice analytics market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
The market characteristics section of the report defines and explains the market.
The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
The forecasts are made after considering the major factors currently impacting the market. These include:
The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.
Market segmentations break down the market into sub markets.
The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Scope
Markets Covered:1) By Components: Solutions; Services
2) By Organization Sizes: Small And Medium Enterprises (SMEs); Large Enterprises
3) By Deployment Mode: On-Premises; Cloud
4) By Application: Sentiment Analysis; Sales And Marketing Management; Risk And Fraud Detection; Call Monitoring; Other Application
5) By Industry Verticals: Banking, Financial Services And Insurance (BFSI); Retail And E-Commerce; Healthcare; Telecommunication; Government And Defense; Other Industry Vertical
Subsegments:
1) By Solutions: On-Premises Solutions; Cloud-Based Solutions; Software Development Kits (SDKs)
2) By Services: Consulting Services; Implementation Services; Support And Maintenance Services; Training Services
Companies Mentioned: The International Business Machines Corporation; Avaya Holdings Corp; NICE Ltd.; Verint Systems Inc.; Five9
