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세계의 통신 중계 서비스(TRS) 시장 보고서(2025년)
Telecommunication Relay Service (TRS) Global Market Report 2025
상품코드 : 1695155
리서치사 : The Business Research Company
발행일 : On Demand Report
페이지 정보 : 영문 200 Pages
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한글목차

세계의 통신 중계 서비스(TRS) 시장 규모는 향후 수년간 급성장이 전망됩니다. 예측기간의 성장은 사이버 보안 대첵, 스마트 어시스턴트와 통합, 원격근무 동향, 텔레헬스 및 리모트 헬스 서비스, 커스터마이즈, 개인화에 기인한다고 생각됩니다. 예측 기간 중 주요 동향으로는 AI나 머신러닝의 통합 증가, 차세대 커뮤니케이션 기술의 대두, 유저 인터페이스(UI)나 유저 익스피리언스(UX)의 혁신, 접근성 옹호 단체나 조직과의 제휴 등을 들 수 있습니다.

청각 장애인(DHH) 증가가 예측됨에 따라 통신 중계 서비스(TRS) 시장의 대폭적인 성장이 예상됩니다. 다양한 수준의 난청을 경험하는 청각장애인은 청각 정보를 이해하는 데 어려움에 직면합니다. 인구의 고령화나 다양한 소리에 노출되는 것과 같은 환경적 영향과 같은 요인은 청각 장애인 증가로 이어지고 있습니다. 예를 들어, 2024년 2월에 세계보건기구(WHO)가 보고한 것처럼, 현재 전 세계에서 15억명 이상이 난청을 갖고 생활하고 있으며, 2050년까지에서 25억 명으로 증가할 가능성이 있다고 예측되고 있습니다.

통신 중계 서비스(TRS) 분야의 대기업은 시장에서 경쟁 우위를 확보하기 위해 첨단 솔루션 개발을 위한 노력을 강화하고 있습니다. 특히 비디오 릴레이 서비스를 위한 전용 전화 회선은 수화를 사용하는 사람과 구두 커뮤니케이션을 하는 사람들의 독특한 커뮤니케이션 요구에 부응하는 전략적 혁신으로 부상하고 있습니다. 2023년 8월, 캐나다에 기반을 두는 유명 금융기관인 Scotiabank는 Canadian Administrator of Video Relay Service Inc.와 제휴하여 비디오 릴레이 서비스 전용 전화 회선을 도입했습니다. 이 제휴는 청각 및 언어 장애가있는 사람들에게보다 종합적인 뱅킹 경험을 촉진하는 것을 목표로하며, 접근성과 포괄성에 대한 업계의 헌신을 강조합니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향과 전략

제4장 시장 - 금리, 인플레이션, 지정학, 코로나, 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오

제5장 세계의 성장 분석과 전략 분석 프레임워크

제6장 시장 세분화

제7장 지역별/국가별 분석

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도와 기업 프로파일

제31장 기타 주요 기업 및 혁신 기업

제32장 세계 시장 경쟁 벤치마킹과 대시보드

제33장 주요 인수합병(M&A)

제34장 최근 시장 동향

제35장 시장의 잠재력이 높은 국가, 부문, 전략

제36장 부록

JHS
영문 목차

영문목차

Telecommunication relay service (TRS) is a suite of communication services tailored to assist individuals with hearing or speech disabilities in telephone communication. TRS empowers individuals who are deaf, hard of hearing, or have speech impairments to engage in telephone conversations through the assistance of relay operators or specialized assistive technologies.

The primary types of telecommunication relay services encompass public service and private service. Public service pertains to initiatives conducted by governmental bodies or organizations aimed at enhancing the welfare of the broader public. Utilizing various technologies such as internet protocol (IP) relays and web relays, these services offer a range of functionalities including text-to-voice, voice carry-over, captioned telephone services, IP captioned telephone services, video relay services, and internet protocol relay services. These services cater to diverse end users including enterprises, public institutions, and individuals.

The telecommunication relay service (TRS) market research report is one of a series of new reports from The Business Research Company that provides telecommunication relay service (TRS) market statistics, including telecommunication relay service (TRS) industry global market size, regional shares, competitors with a telecommunication relay service (TRS) market share, detailed telecommunication relay service (TRS) market segments, market trends and opportunities, and any further data you may need to thrive in the telecommunication relay service (TRS) industry. This telecommunication relay service (TRS) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The telecommunication relay service (TRS) market size has grown rapidly in recent years. It will grow from $8.03 billion in 2024 to $9.33 billion in 2025 at a compound annual growth rate (CAGR) of 16.2%. The growth in the historic period can be attributed to rising awareness of inclusive communication, globalization and cross-border communication, mobile accessibility, and compliance with accessibility standards.

The telecommunication relay service (TRS) market size is expected to see rapid growth in the next few years. It will grow to $16.82 billion in 2029 at a compound annual growth rate (CAGR) of 15.9%. The growth in the forecast period can be attributed to cybersecurity measures, integration with smart assistants, remote work trends, telehealth and remote healthcare services, customization, and personalization. Major trends in the forecast period include increased integration of AI and machine learning, the rise of next-generation communication technologies, innovations in user interfaces (UI) and user experiences (UX), and collaboration with accessibility advocates and organizations.

The projected increase in the number of deaf and hard-of-hearing (DHH) individuals is set to drive substantial growth within the telecommunication relay service (TRS) market. Deaf and hard-of-hearing individuals, experiencing varying degrees of hearing loss, encounter challenges in comprehending auditory information. Factors such as aging populations and environmental influences such as exposure to loud noises contribute to the rising prevalence of DHH individuals. Telecommunication relay services play a pivotal role in facilitating effective communication for this demographic, offering accessible relay services that bridge communication barriers with the hearing community. For instance, as reported by the World Health Organization (WHO) in February 2024, over 1.5 billion people worldwide currently live with hearing loss, with projections indicating a potential increase to 2.5 billion by 2050. This surge necessitates hearing rehabilitation for over 700 million individuals globally, underscoring the growing demand for telecommunication relay services to accommodate the needs of the DHH population.

Leading entities in the telecommunication relay service (TRS) sector are intensifying their efforts towards developing advanced solutions to gain a competitive advantage in the market. Notably, dedicated phone lines for video relay services emerge as a strategic innovation, catering to the unique communication needs of individuals who use sign language and those who communicate verbally. In August 2023, Scotiabank, a prominent financial institution based in Canada, partnered with The Canadian Administrator of Video Relay Service Inc., a telecommunications services company, to introduce a dedicated phone line for video relay services. This initiative targets customers with hearing and speech impairments, enabling them to engage in remote banking transactions using American Sign Language (ASL) via a dedicated phone number. The collaboration aims to foster a more inclusive banking experience for individuals with hearing and speech impairments, highlighting the industry's commitment to accessibility and inclusivity.

In April 2022, Ariel Alternatives LLC made a significant investment in Sorenson Communications, underscoring the market's potential. Ariel Alternatives acquired a majority stake in Sorenson, valued at 1.3 billion, aiming to leverage Sorenson's expertise in telecommunication relay services, particularly the Sorenson Video Relay Service (SVRS). This strategic move not only enhances Sorenson's capabilities but also signifies a commitment to improving communication experiences for the deaf and hard-of-hearing community while driving advancements in next-generation technologies.

Major companies operating in the telecommunication relay service (TRS) market are American Telephone and Telegraph Company Inc. (AT&T Corporation), International Business Machines Corporation, Cisco Systems Inc., Oregon Relay Service, Bell Canada Inc., Hong Kong Broadband Network Limited, Far EasTone Telecommunications, Purple Communications Inc., CaptionCall, Brastel Co Ltd., Enspyre Limited, Taiwan Star Telecom Corporation, Convo Communications LLC, Dialogic Corporation, Dynasky International Corp, iTalk Global Communications Inc., Vermont Technologies, ClearCaptions LLC, Stratus Video LLC, InnoCaption, Hamilton Relay Inc., Stratus Video LLC, InnoCaption, Hamilton Relay Inc.

North America was the largest region in the telecommunication relay service (TRS) market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the telecommunication relay service (TRS) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the telecommunication relay service (TRS) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The telecommunication relay service (TRS) market includes revenues earned by entities by providing services such as captioned telephone service, text relay service, speech-to-speech relay service, and multilingual relay service. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Telecommunication Relay Service (TRS) Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on telecommunication relay service (trs) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Where is the largest and fastest growing market for telecommunication relay service (trs) ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The telecommunication relay service (trs) market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

Scope

Table of Contents

1. Executive Summary

2. Telecommunication Relay Service (TRS) Market Characteristics

3. Telecommunication Relay Service (TRS) Market Trends And Strategies

4. Telecommunication Relay Service (TRS) Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market

5. Global Telecommunication Relay Service (TRS) Growth Analysis And Strategic Analysis Framework

6. Telecommunication Relay Service (TRS) Market Segmentation

7. Telecommunication Relay Service (TRS) Market Regional And Country Analysis

8. Asia-Pacific Telecommunication Relay Service (TRS) Market

9. China Telecommunication Relay Service (TRS) Market

10. India Telecommunication Relay Service (TRS) Market

11. Japan Telecommunication Relay Service (TRS) Market

12. Australia Telecommunication Relay Service (TRS) Market

13. Indonesia Telecommunication Relay Service (TRS) Market

14. South Korea Telecommunication Relay Service (TRS) Market

15. Western Europe Telecommunication Relay Service (TRS) Market

16. UK Telecommunication Relay Service (TRS) Market

17. Germany Telecommunication Relay Service (TRS) Market

18. France Telecommunication Relay Service (TRS) Market

19. Italy Telecommunication Relay Service (TRS) Market

20. Spain Telecommunication Relay Service (TRS) Market

21. Eastern Europe Telecommunication Relay Service (TRS) Market

22. Russia Telecommunication Relay Service (TRS) Market

23. North America Telecommunication Relay Service (TRS) Market

24. USA Telecommunication Relay Service (TRS) Market

25. Canada Telecommunication Relay Service (TRS) Market

26. South America Telecommunication Relay Service (TRS) Market

27. Brazil Telecommunication Relay Service (TRS) Market

28. Middle East Telecommunication Relay Service (TRS) Market

29. Africa Telecommunication Relay Service (TRS) Market

30. Telecommunication Relay Service (TRS) Market Competitive Landscape And Company Profiles

31. Telecommunication Relay Service (TRS) Market Other Major And Innovative Companies

32. Global Telecommunication Relay Service (TRS) Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Telecommunication Relay Service (TRS) Market

34. Recent Developments In The Telecommunication Relay Service (TRS) Market

35. Telecommunication Relay Service (TRS) Market High Potential Countries, Segments and Strategies

36. Appendix

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