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세계의 가상 비서 소프트웨어 시장 보고서(2025년)
Intelligent Virtual Assistants Software Global Market Report 2025
상품코드 : 1691953
리서치사 : The Business Research Company
발행일 : On Demand Report
페이지 정보 : 영문 200 Pages
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한글목차

가상 비서 소프트웨어 시장 규모는 향후 몇 년 동안 연평균 18.0%의 성장률을 기록하며 2029년에는 181억 3,000만 달러에 달할 것으로 예측됩니다. 예측 기간 동안의 성장은 AI 기반 솔루션의 채택 증가, 산업 간 가상 비서 채택 증가, 산업별 가상 비서 개발, 효율적인 셀프 서비스 옵션에 대한 수요, 편의성과 자동화에 대한 수요 증가에 기인할 것으로 보입니다. 예측 기간의 주요 동향으로는 가상비서의 인공지능 통합, 자연어 처리(NLP)와 머신러닝(ML)의 발전, 소매업에서의 가상비서 확대, 다양한 산업에서 가상비서 도입 확대, 헬스케어 서비스에서의 가상비서 확대 등이 있습니다. 헬스케어 서비스에서의 가상비서 확대 등이 있습니다.

음성 기술의 채택이 급증하면서 지능형 가상 비서 소프트웨어 시장의 성장을 견인할 것으로 예상됩니다. 음성 기술에는 음성 인식, 자연어 처리(NLP), 음성 합성 등이 포함되며, 음성 명령과 응답을 통해 인간과 기기의 상호 작용을 촉진합니다. 이 커뮤니케이션 모드를 통해 사용자는 타이핑이나 클릭과 같은 전통적인 입력 방식을 피하고 음성을 사용하여 컴퓨터, 스마트폰, 스마트 스피커와 같은 디지털 기기와 상호 작용할 수 있습니다. 음성 기술 영역의 지능형 가상 비서(IVA) 소프트웨어는 자연어 이해, 음성 인식, 대화형 음성 응답을 활용하여 사용자와 음성 지원 장치 및 용도 간의 인터페이스 역할을 하며, 음성 명령 및 쿼리를 통한 원활한 커뮤니케이션과 상호작용을 실현합니다. 원활한 커뮤니케이션과 대화를 실현합니다. 예를 들어, National Public Radio가 2022년 6월 미국 성인 약 2200명을 대상으로 실시한 조사에 따르면, 스마트폰 음성비서 사용자는 매주 평균 10.7개의 작업을 수행하고 있으며, 이는 2020년의 8.8개에서 증가한 것으로 나타났습니다. 또한, 2022년에는 18세 이상 미국인의 62%가 모든 기기에서 음성비서를 사용할 것으로 예상됩니다. 따라서 음성 기술의 채택이 확대되고 있는 것은 지능형 가상 비서 소프트웨어 시장의 성장을 가속하는 중요한 요인이 되고 있습니다.

시장 경쟁의 주요 기업들은 경쟁 우위를 확보하기 위해 첨단 기술을 통한 혁신을 적극적으로 추진하고 있습니다. 예를 들어, IntelliTek Health는 Clinical Virtual Assistant(CVA) 기술을 개발하여 의료진이 음성 명령으로 진료, 투약 조정, 예약 스케줄링 등의 작업을 수행할 수 있도록 했습니다. Global은 공동으로 2023년 5월 IntelliTek Health의 CVA(Clinical Virtual Assistant)를 발표했습니다. 이 음성 지원 솔루션은 전자 의료 기록 내 클릭리스 탐색 및 음성 내비게이션과 더불어 진료 중 필기, 약물 처방, 후속 예약 관리 등의 음성 명령을 의료 제공업체에게 제공함으로써 임상의의 관리 업무 부담을 덜어줍니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향과 전략

제4장 시장 - 금리, 인플레이션, 지정학, 코로나, 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오

제5장 세계의 성장 분석과 전략 분석 프레임워크

제6장 시장 세분화

제7장 지역별/국가별 분석

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도와 기업 개요

제31장 기타 주요 기업 및 혁신 기업

제32장 세계 시장 경쟁 벤치마킹과 대시보드

제33장 주요 인수합병(M&A)

제34장 최근 시장 동향

제35장 시장 잠재력이 높은 국가, 부문, 전략

제36장 부록

LSH
영문 목차

영문목차

Intelligent virtual assistant software refers to AI-driven digital agents or chatbots that emulate human-like interactions, leveraging natural language processing (NLP) and machine learning techniques. This technology aims to enhance efficiency, productivity, and convenience by enabling users to interact with digital systems conversationally, leading to improved customer satisfaction and operational effectiveness.

The primary products within intelligent virtual assistant software include chatbots and smart speakers. Chatbots are computer programs engineered to engage in conversations with human users, particularly online. They employ various technologies such as automatic speech recognition, text-to-speech, and text-based interactions, serving diverse applications across sectors including government, retail and e-commerce, healthcare and life sciences, banking and financial services, transportation and logistics, telecommunications and IT, manufacturing, and others.

The intelligent virtual assistants software market research report is one of a series of new reports from The Business Research Company that provides intelligent virtual assistants software market statistics, including intelligent virtual assistants software industry global market size, regional shares, competitors with an intelligent virtual assistants software market share, detailed intelligent virtual assistants software market segments, market trends and opportunities, and any further data you may need to thrive in the intelligent virtual assistants software industry. This intelligent virtual assistants software market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The intelligent virtual assistants software market size has grown rapidly in recent years. It will grow from $7.9 billion in 2024 to $9.35 billion in 2025 at a compound annual growth rate (CAGR) of 18.3%. The growth in the historic period can be attributed to rise in demand for virtual assistants in insurance services, growth of virtual assistants in it support and helpdesk, adoption of virtual assistants in personal productivity tools, rise in demand for virtual assistants in travel and hospitality, growth of virtual assistants in education sector.

The intelligent virtual assistants software market size is expected to see rapid growth in the next few years. It will grow to $18.13 billion in 2029 at a compound annual growth rate (CAGR) of 18.0%. The growth in the forecast period can be attributed to increasing adoption of AI-driven solutions, increased adoption of virtual assistants across industries, development of industry-specific virtual assistants, demand for efficient self-service options, increasing demand for convenience and automation. Major trends in the forecast period include integration of artificial intelligence in virtual assistants, advancements in natural language processing (NLP) and machine learning (ML), expansion of virtual assistants in retail industry, increasing adoption of virtual assistants across various industries, expansion of virtual assistants in healthcare services.

The expected surge in voice technology adoption is set to drive the growth of the intelligent virtual assistant software market. Voice technology encompasses voice recognition, natural language processing (NLP), and speech synthesis, facilitating human-device interaction through spoken commands or responses. This mode of communication enables users to interact with digital devices like computers, smartphones, smart speakers, and others using their voice, bypassing traditional input methods like typing or clicking. Intelligent virtual assistant (IVA) software, within the realm of voice technology, leverages natural language understanding, voice recognition, and interactive voice responses to act as the interface between users and voice-enabled devices or applications, ensuring seamless communication and interaction through spoken commands or queries. For example, a survey conducted by National Public Radio in June 2022, involving approximately 2200 U.S. adults, revealed that smartphone voice assistant users engaged in an average of 10.7 tasks weekly, up from 8.8 in 2020. Furthermore, in 2022, 62% of Americans aged 18 and above utilized a voice assistant on any device. Hence, the escalating adoption of voice technology is a significant driver propelling the growth of the intelligent virtual assistant software market.

Key players in the intelligent virtual assistants software market are actively innovating with advanced technologies to gain a competitive advantage. For instance, IntelliTek Health has developed the Clinical Virtual Assistant (CVA) technology, allowing care providers to execute tasks using voice commands such as consultations, medication adjustments, and appointment scheduling. SmarTek21 and Medtech Global collaborated to introduce IntelliTek Health's Clinical Virtual Assistant (CVA) in May 2023. This voice-enabled solution empowers care providers with voice commands for dictation during consultations, prescribing medications, and managing follow-up appointments, alongside clickless and voice navigation within electronic medical records, thus reducing clinicians' administrative workload.

In August 2023, Generative AI Solutions Corp., a prominent US-based company specializing in comprehensive generative AI solutions, completed the acquisition of SpeakGPT for $60,000. The strategic objective behind GenAI's acquisition of SpeakGPT was to augment its artificial intelligence capabilities, encompassing detailed documentation, text-to-speech integration, GitHub source code, and a prototype application tailored for iOS and Android platforms. SpeakGPT, headquartered in the US, offers an AI-driven virtual assistant renowned for its innovative approach to interacting with ChatGPT through advanced voice recognition and text-to-speech technologies.

Major companies operating in the intelligent virtual assistants software market report are Amazon.com Inc.; Apple Inc.; Alphabet Inc.; Samsung Electronics; Microsoft Corporation; Tencent Holdings Ltd.; International Business Machines Corporation (IBM); Cisco Systems Inc.; Oracle Corporation; Salesforce.com Inc.; Baidu Inc.; SAS Institute Inc.; SAP SE; RingCentral Inc.; Sonos Inc.; Nuance Communications Inc.; UiPath Inc.; Nice Systems Ltd.; Verint Systems Inc.; Clara Labs; 8x8 Inc.; Inbenta Technologies; LivePerson Inc.; Automation Anywhere Inc.; eGain Corporation

North America was the largest region in the intelligent virtual assistants software market in 2024. Asia-Pacific is expected to be the fastest-growing region in forecast period. The regions covered in the intelligent virtual assistants software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the intelligent virtual assistants software market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The intelligent virtual assistants software market consists of revenues earned by entities by providing services such as virtual customer support, automated chatbots, personalized recommendations, task automation, and virtual sales assistants. The market value includes the value of related goods sold by the service provider or included within the service offering. The intelligent virtual assistants software market also includes sales of smart speakers, smartphones, tablets, and other IoT (Internet of Things) devices. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Intelligent Virtual Assistants Software Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on intelligent virtual assistants software market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Where is the largest and fastest growing market for intelligent virtual assistants software ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The intelligent virtual assistants software market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

Scope

Table of Contents

1. Executive Summary

2. Intelligent Virtual Assistants Software Market Characteristics

3. Intelligent Virtual Assistants Software Market Trends And Strategies

4. Intelligent Virtual Assistants Software Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market

5. Global Intelligent Virtual Assistants Software Growth Analysis And Strategic Analysis Framework

6. Intelligent Virtual Assistants Software Market Segmentation

7. Intelligent Virtual Assistants Software Market Regional And Country Analysis

8. Asia-Pacific Intelligent Virtual Assistants Software Market

9. China Intelligent Virtual Assistants Software Market

10. India Intelligent Virtual Assistants Software Market

11. Japan Intelligent Virtual Assistants Software Market

12. Australia Intelligent Virtual Assistants Software Market

13. Indonesia Intelligent Virtual Assistants Software Market

14. South Korea Intelligent Virtual Assistants Software Market

15. Western Europe Intelligent Virtual Assistants Software Market

16. UK Intelligent Virtual Assistants Software Market

17. Germany Intelligent Virtual Assistants Software Market

18. France Intelligent Virtual Assistants Software Market

19. Italy Intelligent Virtual Assistants Software Market

20. Spain Intelligent Virtual Assistants Software Market

21. Eastern Europe Intelligent Virtual Assistants Software Market

22. Russia Intelligent Virtual Assistants Software Market

23. North America Intelligent Virtual Assistants Software Market

24. USA Intelligent Virtual Assistants Software Market

25. Canada Intelligent Virtual Assistants Software Market

26. South America Intelligent Virtual Assistants Software Market

27. Brazil Intelligent Virtual Assistants Software Market

28. Middle East Intelligent Virtual Assistants Software Market

29. Africa Intelligent Virtual Assistants Software Market

30. Intelligent Virtual Assistants Software Market Competitive Landscape And Company Profiles

31. Intelligent Virtual Assistants Software Market Other Major And Innovative Companies

32. Global Intelligent Virtual Assistants Software Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Intelligent Virtual Assistants Software Market

34. Recent Developments In The Intelligent Virtual Assistants Software Market

35. Intelligent Virtual Assistants Software Market High Potential Countries, Segments and Strategies

36. Appendix

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