시장보고서 | 연간정보서비스 | 맞춤형시장조사 | 메일링 | 비교리스트
세계의 생성형 AI 고객 서비스 시장 보고서(2025년)
Generative AI In Customer Services Global Market Report 2025
상품코드 : 1686464
리서치사 : The Business Research Company
발행일 : On Demand Report
페이지 정보 : 영문 200 Pages
 라이선스 & 가격 (부가세 별도)
US $ 4,490 ￦ 6,371,000
PDF (Single User License) help
PDF 보고서를 1명만 이용할 수 있는 라이선스입니다. 인쇄 가능하며 인쇄물의 이용 범위는 PDF 이용 범위와 동일합니다.
US $ 6,490 ￦ 9,209,000
PDF (Site License) help
PDF 보고서를 동일 사업장의 모든 분이 이용할 수 있는 라이선스입니다. 인쇄 가능하며 인쇄물의 이용 범위는 PDF 이용 범위와 동일합니다.
US $ 8,490 ￦ 12,048,000
PDF (Enterprise License) help
PDF 보고서를 동일 기업의 모든 분이 이용할 수 있는 라이선스입니다. 인쇄 가능하며 인쇄물의 이용 범위는 PDF 이용 범위와 동일합니다.


ㅁ Add-on 가능: 고객의 요청에 따라 일정한 범위 내에서 Customization이 가능합니다. 자세한 사항은 문의해 주시기 바랍니다.
ㅁ 보고서에 따라 최신 정보로 업데이트하여 보내드립니다. 배송기일은 문의해 주시기 바랍니다.

한글목차

생성형 AI 고객 서비스 시장 규모는 향후 수년간 비약적인 성장이 전망될 예정입니다. 예측 기간의 성장은 IoT 기기와의 통합, 다국어 지원 확대, 윤리적 AI 강조, 증강 현실(AR) 통합, 감성 지능 집중에 기인할 수 있습니다. 예측 기간에 있어서의 주요 동향에는 AI를 활용한 레코멘데이션의 확대, AI를 활용한 가상 어시스턴트의 대두, 감정적 인게이지먼트의 중시의 높아짐, 소셜 미디어 플랫폼과의 통합, AI를 활용한 감정 분석의 채용 등이 있습니다.

여행 및 호스피탈리티 분야에서의 고객 서비스에 있어서의 AI의 이용 확대가 고객 서비스 시장에 있어서의 생성형 AI의 확대를 촉진할 것으로 예상됩니다. 개인화된 효율적이고 간단하게 액세스할 수 있는 지원을 제공함으로써 여행 및 관광 업계의 고객 서비스를 변화시키고 여행자의 체험을 향상시키고 여행사의 사업 성장을 가속하고 있습니다. Wi-Fi Talents는 AI가 호텔 업계에서 중요한 역할을 하게 될 것이라고 강조했습니다. 2025년까지 고객과 상호작용 85%가 AI 채팅봇에 의해 처리될 것으로 예상된다고 강조했습니다. 이 지역은 2023년까지 18억 달러에 이를 것으로 예상됩니다.

일반 AI 고객 서비스 시장의 선도 기업은 고객과의 상호작용을 변화시키고 서비스 업무를 간소화하기 위한 선구적인 자동화 기술에 주력하고 있습니다. 예를 들어 미국을 기반으로 하는 고객 서비스 자동화 기업인 에이다는 2023년 4월 메시징과 음성을 포함한 다양한 채널을 통해 개인화된 직관적인 상호 작용을 제공함으로써 고객 경험을 개선하도록 설계된 생성형 AI 주도의 고객 서비스 스위트를 발표했습니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향과 전략

제4장 시장 - 금리, 인플레이션, 지정학, 코로나, 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오

제5장 세계의 성장 분석과 전략 분석 프레임워크

제6장 시장 세분화

제7장 지역별, 국가별 분석

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도와 기업 프로파일

제31장 기타 주요 기업 및 혁신 기업

제32장 세계 시장 경쟁 벤치마킹과 대시보드

제33장 주요 인수합병(M&A)

제34장 최근 시장 동향

제35장 시장의 잠재력이 높은 국가, 부문, 전략

제36장 부록

SHW
영문 목차

영문목차

Generative AI in customer services involves artificial intelligence technologies designed to autonomously produce responses that closely mimic human interaction in addressing customer inquiries or problems. These systems leverage natural language processing and machine learning to comprehend inquiries and generate responses that are both relevant and contextually appropriate, thereby improving the efficiency and scalability of customer service functions.

The primary forms of generative AI utilized in customer services include cloud-based, on-premise, and hybrid models. Cloud-based generative AI operates on servers hosted remotely, using AI algorithms to autonomously generate responses, recommendations, or solutions to customer inquiries, thereby streamlining support operations and enhancing customer satisfaction. This technology is applied across various functionalities such as chatbots, virtual assistants, personalized recommendations, and sentiment analysis. It serves multiple sectors, including banking, financial services, and insurance (BFSI), information technology (IT) and telecommunications, travel and hospitality, healthcare, among others.

The generative AI in customer services research report is one of a series of new reports from The Business Research Company that provides generative AI in customer services market statistics, including the generative AI in customer services industry's global market size, regional shares, competitors with a generative AI in customer services market share, detailed generative AI in customer services market segments, market trends and opportunities, and any further data you may need to thrive in the generative AI in customer services industry. This generative AI in customer services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The generative AI in customer services market size has grown exponentially in recent years. It will grow from $0.51 billion in 2024 to $0.66 billion in 2025 at a compound annual growth rate (CAGR) of 28.2%. The growth in the historic period can be attributed to emergence of chatbots, advancements in natural language processing, rising volume of customer data, and focus on customer experience.

The generative AI in customer services market size is expected to see exponential growth in the next few years. It will grow to $1.76 billion in 2029 at a compound annual growth rate (CAGR) of 27.9%. The growth in the forecast period can be attributed to integration with IoT devices, expansion of multilingual support, emphasis on ethical AI, augmented reality (AR) integration, focus on emotional intelligence. Major trends in the forecast period include expansion of AI-powered recommendations, rise of AI-powered virtual assistants, increased focus on emotional engagement, integration with social media platforms, and adoption of AI-powered sentiment analysis.

The growing use of AI in customer services within the travel and hospitality sector is expected to drive the expansion of generative AI in the customer services market. The travel and hospitality sector includes businesses and services related to travel, tourism, lodging, dining, entertainment, and recreation. AI is transforming customer services in the travel and tourism industry by offering personalized, efficient, and easily accessible assistance to travelers, thereby enhancing their experience and fostering business growth for travel companies. For example, in August 2024, Wifi Talents, a Germany-based recruitment and staffing agency specializing in sourcing remote global talent, highlighted that AI is becoming a key player in the hotel industry, with 85% of customer interactions anticipated to be handled by AI chatbots by 2025. The global market for AI in this sector is projected to reach $1.8 billion by 2023. Thus, the increasing use of AI in customer services within the travel and hospitality industry is driving the growth of generative AI in the customer services market.

Leading enterprises in the generative AI customer services market are focusing on pioneering automation technologies to transform customer interactions and streamline service operations. These innovations promote enhanced responsiveness, personalization, and operational efficiency by automatically generating tailored responses, utilizing predictive analytics, and facilitating intelligent decision-making processes. For example, in April 2023, Ada, a customer service automation company based in the US, introduced a generative AI-driven customer service suite designed to improve customer experiences by providing personalized and intuitive interactions through various channels, including messaging and voice.

In June 2023, Ramp, a finance automation platform provider in the US, acquired Cohere.io, an AI-powered customer support platform company, for an undisclosed sum. This acquisition aims to bolster Ramp's automation capabilities, particularly by leveraging large language models to automate a substantial volume of customer support ticket responses, enhancing overall service efficiency.

Major companies operating in the generative ai in customer services market are Amazon.com Inc., Alphabet Inc., Microsoft Corporation, International Business Machines Corporation, Oracle Corporation, SAP SE, salesforce.com inc., Twilio Inc., Nuance Communications Inc., Zendesk Inc., Verint Systems Inc., LivePerson Inc., Intercom Inc., Adastra Corporation, Boost.ai AS, Haptik Inc., Helpshift Inc., Rasa Technologies Inc., Cognigy Inc., DigitalGenius Corporation, SmartAction LLC, Solvvy Inc., ObserveAI Inc., Pypestream Inc., Inbenta Technologies Inc.

North America was the largest region in the generative AI in customer services market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the generative ai in customer services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the generative ai in customer services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The generative AI in customer services market consists of revenues earned by entities by providing services such as automated responses, personalized recommendations, language translation, sentiment analysis, content generation, and fraud detection. The market value includes the value of related goods sold by the service provider or included within the service offering. The generative AI in customer services market also includes sales of personalization platforms, predictive analytics tools, sales enablement software, sentiment analysis tools, and dynamic pricing solutions. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Generative AI In Customer Services Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on generative ai in customer services market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Where is the largest and fastest growing market for generative ai in customer services ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The generative ai in customer services market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

Scope

Table of Contents

1. Executive Summary

2. Generative AI In Customer Services Market Characteristics

3. Generative AI In Customer Services Market Trends And Strategies

4. Generative AI In Customer Services Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market

5. Global Generative AI In Customer Services Growth Analysis And Strategic Analysis Framework

6. Generative AI In Customer Services Market Segmentation

7. Generative AI In Customer Services Market Regional And Country Analysis

8. Asia-Pacific Generative AI In Customer Services Market

9. China Generative AI In Customer Services Market

10. India Generative AI In Customer Services Market

11. Japan Generative AI In Customer Services Market

12. Australia Generative AI In Customer Services Market

13. Indonesia Generative AI In Customer Services Market

14. South Korea Generative AI In Customer Services Market

15. Western Europe Generative AI In Customer Services Market

16. UK Generative AI In Customer Services Market

17. Germany Generative AI In Customer Services Market

18. France Generative AI In Customer Services Market

19. Italy Generative AI In Customer Services Market

20. Spain Generative AI In Customer Services Market

21. Eastern Europe Generative AI In Customer Services Market

22. Russia Generative AI In Customer Services Market

23. North America Generative AI In Customer Services Market

24. USA Generative AI In Customer Services Market

25. Canada Generative AI In Customer Services Market

26. South America Generative AI In Customer Services Market

27. Brazil Generative AI In Customer Services Market

28. Middle East Generative AI In Customer Services Market

29. Africa Generative AI In Customer Services Market

30. Generative AI In Customer Services Market Competitive Landscape And Company Profiles

31. Generative AI In Customer Services Market Other Major And Innovative Companies

32. Global Generative AI In Customer Services Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Generative AI In Customer Services Market

34. Recent Developments In The Generative AI In Customer Services Market

35. Generative AI In Customer Services Market High Potential Countries, Segments and Strategies

36. Appendix

(주)글로벌인포메이션 02-2025-2992 kr-info@giikorea.co.kr
ⓒ Copyright Global Information, Inc. All rights reserved.
PC버전 보기