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한글목차
감성 AI 시장 규모는 향후 수년간 강력한 성장을 이룰 것으로 예상됩니다. 예측 기간의 성장은 직원 경험, 규제 변경 및 규정 준수, 비즈니스 전략과의 통합, 빠른 시장 변화, 복원력 계획에 중점을 두었기 때문일 수 있습니다. 예측 기간의 세계 동향에는 사이버 보안에 대한 우려, 기술의 지속적인 진화, 세계화 및 원격 협업, 디지털 변환에 대한 노력, 민첩한 도구 및 기술 활용 등이 포함됩니다.
강화된 고객 경험(CX)에 대한 수요 증가가 감성 AI 시장의 확대를 촉진할 것으로 예측됩니다. 기업이 차별화를 꾀하고 브랜드 충성도를 높이기 위해 노력함에 따라 소비자의 기대치를 충족하거나 그 이상의 원활한 개인화 경험을 제공하는 것이 점점 더 강조되고 있습니다. 예를 들어, 미국 기반의 고객 참여 솔루션 회사인 Verint의 2022년 6월 설문조사에 따르면 미국 소비자 2,000여 명 중 39%는 나쁜 경험을 한 기업에서 다른 사람에게 구매하지 않겠다고 답했으며, 64%는 이미 해당 브랜드와의 거래를 중단한 경험이 있고, 45세 미만 응답자의 79%는 좋은 디지털 경험이 매우 중요하다고 답했습니다.
감성 AI 시장의 유력 기업은 감정적인 요구에 부응하여 고객 경험을 개인화하는 솔루션 개발에 전략적으로 집중하고 있습니다. 주목할 만한 예로, 2023년 9월 프랑스에 본사를 둔 소프트웨어 개발 회사인 AB Tasty는 사용자의 감정적 요구를 감지하도록 설계된 AI 도구 EmotionsAI를 발표했습니다. 이 혁신적인 기술을 통해 브랜드는 고객의 감정적 요구를 이해하여 고객 경험을 개인화할 수 있습니다. EmotionsAI는 기업 웹사이트와의 상호작용에 따라 방문자를 10개 부문으로 분류합니다. 이러한 기능을 통해 브랜드는 방문자의 감정적 요구를 이해하고 대응할 수 있습니다.
목차
제1장 주요 요약
제2장 시장 특징
제3장 시장 동향과 전략
제4장 시장 - 금리, 인플레이션, 지정학, 코로나, 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오
제5장 세계의 성장 분석과 전략 분석 프레임워크
세계의 감성 AI PESTEL 분석(정치, 사회, 기술, 환경, 법적 요인, 성장 촉진요인 및 억제요인)
최종 이용 산업의 분석
세계의 감성 AI 시장 : 성장률 분석
세계의 감성 AI 시장 실적 : 규모와 성장(2019-2024년)
세계의 감성 AI 시장 예측 : 규모와 성장(2024-2029년, 2034년)
세계의 감성 AI 전체 시장(TAM)
제6장 시장 세분화
세계의 감성 AI 시장 : 구성 요소별, 분석과 예측(2019-2024년, 2024-2029년, 2034년)
소프트웨어
서비스
세계의 감성 AI 시장 : 툴별, 분석과 예측(2019-2024년, 2024-2029년, 2034년)
얼굴 인식
음성 인식
제스처 및 자세 인식
세계의 감성 AI 시장 : 기업 규모별, 분석과 예측(2019-2024년, 2024-2029년, 2034년)
대기업
중소기업
세계의 감성 AI 시장 : 용도별, 분석과 예측(2019-2024년, 2024-2029년, 2034년)
은행/금융서비스/보험(BFSI)
의료
IT 및 통신
소매 및 전자상거래
정부
미디어 및 엔터테인먼트
자동차
기타 용도
세계의 감성 AI 시장 : 소프트웨어 유형별, 분석과 예측(2019-2024년, 2024-2029년, 2034년)
감정 인식 소프트웨어
감정 분석 도구
얼굴 인식 소프트웨어
음성 및 음성 분석 소프트웨어
세계의 감성 AI 시장 : 서비스 유형별, 분석과 예측(2019-2024년, 2024-2029년, 2034년)
컨설팅 서비스
통합 서비스
지원 및 유지보수 서비스
교육 및 개발 서비스
제7장 지역별/국가별 분석
세계의 감성 AI 시장 : 지역별, 분석과 예측(2019-2024년, 2024-2029년, 2034년)
세계의 감성 AI 시장 : 국가별, 분석과 예측(2019-2024년, 2024-2029년, 2034년)
제8장 아시아태평양 시장
제9장 중국 시장
제10장 인도 시장
제11장 일본 시장
제12장 호주 시장
제13장 인도네시아 시장
제14장 한국 시장
제15장 서유럽 시장
제16장 영국 시장
제17장 독일 시장
제18장 프랑스 시장
제19장 이탈리아 시장
제20장 스페인 시장
제21장 동유럽 시장
제22장 러시아 시장
제23장 북미 시장
제24장 미국 시장
제25장 캐나다 시장
제26장 남미 시장
제27장 브라질 시장
제28장 중동 시장
제29장 아프리카 시장
제30장 경쟁 구도와 기업 프로파일
감성 AI 시장 : 경쟁 구도
감성 AI 시장 : 기업 프로파일
Apple Inc. 개요, 제품 및 서비스, 전략 및 재무 분석
Alphabet Inc. 개요, 제품 및 서비스, 전략 및 재무 분석
Microsoft Corporation 개요, 제품 및 서비스, 전략 및 재무 분석
Sony Group Corporation 개요, 제품 및 서비스, 전략 및 재무 분석
Panasonic Corporation 개요, 제품 및 서비스, 전략 및 재무 분석
제31장 기타 주요 기업 및 혁신 기업
Intel Corporation
International Business Machines Corporation(IBM)
Latent View Analytics Ltd.
Nvidia Corporation
NEC Corporation
Baidu Inc.
UiPath Inc.
Cogito Corporation
Tobii Technology AB
Gorilla Technology Group
Noldus Information Technology
Entropic Technologies
Affectiva Inc.
Realeyes OU
Lexalytics Inc.
제32장 세계 시장 경쟁 벤치마킹과 대시보드
제33장 주요 인수합병(M&A)
제34장 최근 시장 동향
제35장 시장의 잠재력이 높은 국가, 부문, 전략
감성 AI 시장(2029년) : 새로운 기회를 제공하는 국가
감성 AI 시장(2029년) : 새로운 기회를 제공하는 부문
감성 AI 시장(2029년) : 성장 전략
시장 동향에 기초한 전략
경쟁 전략
제36장 부록
KTH
영문 목차
영문목차
Emotional AI represents a subset of artificial intelligence designed to analyze, respond to, and simulate human emotions. Employing various techniques, it senses, learns about, and interacts with human emotional experiences through methods such as sentiment analysis, voice emotion AI, facial movement analysis, and biometric sensing.
The primary components of emotional AI are software and services. Software comprises a set of instructions or programs enabling a computer system to execute specific tasks, incorporating tools such as facial recognition, speech and voice recognition, and gesture and posture recognition. This is particularly relevant in both large enterprises and small and medium-sized enterprises. Emotional AI finds application across various sectors, including banking, financial services and insurance (BFSI), healthcare, IT and telecommunication, retail and e-commerce, government, media and entertainment, automotive, and other diverse domains.
The emotional AI market research report is one of a series of new reports from The Business Research Company that provides emotional AI market statistics, including emotional AI industry global market size, regional shares, competitors with an emotional AI market share, detailed emotional AI market segments, market trends and opportunities, and any further data you may need to thrive in the emotional AI industry. This emotional AI market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.
The emotional ai market size has grown strongly in recent years. It will grow from $30.02 billion in 2024 to $32.91 billion in 2025 at a compound annual growth rate (CAGR) of 9.6%. The growth in the historic period can be attributed to increased competitive pressure, market uncertainties, efficiency and productivity gains, customer-centric focus, adoption of devops practices.
The emotional ai market size is expected to see strong growth in the next few years. It will grow to $47.54 billion in 2029 at a compound annual growth rate (CAGR) of 9.6%. The growth in the forecast period can be attributed to focus on employee experience, regulatory changes and compliance, integration with business strategy, rapid market changes, resilience planning. Major trends in the forecast period include cybersecurity concerns, continuous evolution of technology, globalization and remote collaboration, digital transformation initiatives, leveraging agile tools and technologies.
The growing demand for an enhanced customer experience (CX) is expected to drive the expansion of the emotional AI market. CX encompasses the total interactions and perceptions that customers have with a brand throughout their journey, from initial contact through to post-purchase support. As businesses strive to differentiate themselves and foster brand loyalty, there is an increasing emphasis on delivering seamless, personalized experiences that meet or exceed consumer expectations. Emotional AI supports this goal by analyzing customer emotions in real time, enabling brands to create more empathetic, resonant, and customized interactions. For instance, in a June 2022 survey by Verint, a US-based customer engagement solutions company, 39% of over 2,000 US consumers indicated they would discourage others from buying from a company after a poor experience, 64% had already stopped doing business with such brands, and 79% of respondents under 45 agreed that a good digital experience was very important. This data underscores the critical role of emotional AI in enhancing CX, which in turn is driving growth in this market.
Prominent entities in the emotional AI market are strategically directing their efforts towards developing solutions that personalize the customer experience by catering to emotional needs. In a notable example, in September 2023, AB Tasty, a France-based software development company, introduced EmotionsAI, an AI tool designed to detect users' emotional needs. This innovative technology enables brands to personalize customer experiences by understanding the emotional needs of their customers. It categorizes visitors into ten segments based on their interactions with a business website. These features collectively empower brands to comprehend and address the emotional needs of their visitors, thereby enhancing customer experiences and potentially increasing conversion rates and revenue.
In February 2023, Uniphore, a US-based automation technology company, completed the acquisition of Hexagone for an undisclosed amount. This strategic move positions Uniphore to potentially offer more comprehensive solutions, integrating emotion recognition and analysis into their conversational service automation platform. Hexagone, a France-based emotional AI company, specializes in leveraging voice, visual, and text-based data to provide AI-derived insights.
Major companies operating in the emotional AI market report are Apple Inc., Alphabet Inc., Microsoft Corporation, Sony Group Corporation, Panasonic Corporation, Intel Corporation, International Business Machines Corporation (IBM), Latent View Analytics Ltd., Nvidia Corporation, NEC Corporation, Baidu Inc., UiPath Inc., Cogito Corporation, Tobii Technology AB, Gorilla Technology Group, Noldus Information Technology, Entropic Technologies, Affectiva Inc., Realeyes OU, Lexalytics Inc., Beyond Verbal Communication Ltd., iMotions A/S, Sentiance NV, NuraLogix Corporation, NVISO Inc., Kairos AR Inc., Sensum, MetaSoul Inc
North America was the largest region in the emotional AI market in 2024. The regions covered in the emotional AI market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
The countries covered in the emotional AI market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain
The emotional AI market includes revenues earned by entities by providing services such as virtual assistants with emotional intelligence, sentiment analysis, emotionally aware content creation, entertainment, and gaming. The market value includes the value of related goods sold by the service provider or included within the service offering. The emotional AI market consists of sales of sentiment analysis tools, emotionally intelligent chatbots, biometric wearables and emotionally responsive robots. Values in this market are 'factory gate' values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
Emotional AI Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on emotional ai market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
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Where is the largest and fastest growing market for emotional ai ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The emotional ai market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
The market characteristics section of the report defines and explains the market.
The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
The forecasts are made after considering the major factors currently impacting the market. These include:
The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.
Market segmentations break down the market into sub markets.
The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Scope
Markets Covered:1) By Component: Software; Service
2) By Tools: Facial Recognition; Speech And Voice Recognition; Gesture And Posture Recognition
3) By Enterprise Size: Large Enterprises; Small And Medium-Sized Enterprises
4) By Application: Banking Financial Services And Insurance (BFSI); Healthcare; IT And Telecommunication; Retail And E-commerce; Government; Media And Entertainment; Automotive; Other Applications
Subsegments:
1) By Software: Emotion Recognition Software; Sentiment Analysis Tools; Facial Recognition Software; Speech And Voice Analysis Software
2) By Service: Consulting Services; Integration Services; Support And Maintenance Services; Training And Development Services
Companies Mentioned: Apple Inc.; Alphabet Inc.; Microsoft Corporation; Sony Group Corporation; Panasonic Corporation
