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Emotional AI Global Market Report 2025
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Emotional AI represents a subset of artificial intelligence designed to analyze, respond to, and simulate human emotions. Employing various techniques, it senses, learns about, and interacts with human emotional experiences through methods such as sentiment analysis, voice emotion AI, facial movement analysis, and biometric sensing.

The primary components of emotional AI are software and services. Software comprises a set of instructions or programs enabling a computer system to execute specific tasks, incorporating tools such as facial recognition, speech and voice recognition, and gesture and posture recognition. This is particularly relevant in both large enterprises and small and medium-sized enterprises. Emotional AI finds application across various sectors, including banking, financial services and insurance (BFSI), healthcare, IT and telecommunication, retail and e-commerce, government, media and entertainment, automotive, and other diverse domains.

The emotional AI market research report is one of a series of new reports from The Business Research Company that provides emotional AI market statistics, including emotional AI industry global market size, regional shares, competitors with an emotional AI market share, detailed emotional AI market segments, market trends and opportunities, and any further data you may need to thrive in the emotional AI industry. This emotional AI market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The emotional ai market size has grown strongly in recent years. It will grow from $30.02 billion in 2024 to $32.91 billion in 2025 at a compound annual growth rate (CAGR) of 9.6%. The growth in the historic period can be attributed to increased competitive pressure, market uncertainties, efficiency and productivity gains, customer-centric focus, adoption of devops practices.

The emotional ai market size is expected to see strong growth in the next few years. It will grow to $47.54 billion in 2029 at a compound annual growth rate (CAGR) of 9.6%. The growth in the forecast period can be attributed to focus on employee experience, regulatory changes and compliance, integration with business strategy, rapid market changes, resilience planning. Major trends in the forecast period include cybersecurity concerns, continuous evolution of technology, globalization and remote collaboration, digital transformation initiatives, leveraging agile tools and technologies.

The growing demand for an enhanced customer experience (CX) is expected to drive the expansion of the emotional AI market. CX encompasses the total interactions and perceptions that customers have with a brand throughout their journey, from initial contact through to post-purchase support. As businesses strive to differentiate themselves and foster brand loyalty, there is an increasing emphasis on delivering seamless, personalized experiences that meet or exceed consumer expectations. Emotional AI supports this goal by analyzing customer emotions in real time, enabling brands to create more empathetic, resonant, and customized interactions. For instance, in a June 2022 survey by Verint, a US-based customer engagement solutions company, 39% of over 2,000 US consumers indicated they would discourage others from buying from a company after a poor experience, 64% had already stopped doing business with such brands, and 79% of respondents under 45 agreed that a good digital experience was very important. This data underscores the critical role of emotional AI in enhancing CX, which in turn is driving growth in this market.

Prominent entities in the emotional AI market are strategically directing their efforts towards developing solutions that personalize the customer experience by catering to emotional needs. In a notable example, in September 2023, AB Tasty, a France-based software development company, introduced EmotionsAI, an AI tool designed to detect users' emotional needs. This innovative technology enables brands to personalize customer experiences by understanding the emotional needs of their customers. It categorizes visitors into ten segments based on their interactions with a business website. These features collectively empower brands to comprehend and address the emotional needs of their visitors, thereby enhancing customer experiences and potentially increasing conversion rates and revenue.

In February 2023, Uniphore, a US-based automation technology company, completed the acquisition of Hexagone for an undisclosed amount. This strategic move positions Uniphore to potentially offer more comprehensive solutions, integrating emotion recognition and analysis into their conversational service automation platform. Hexagone, a France-based emotional AI company, specializes in leveraging voice, visual, and text-based data to provide AI-derived insights.

Major companies operating in the emotional AI market report are Apple Inc., Alphabet Inc., Microsoft Corporation, Sony Group Corporation, Panasonic Corporation, Intel Corporation, International Business Machines Corporation (IBM), Latent View Analytics Ltd., Nvidia Corporation, NEC Corporation, Baidu Inc., UiPath Inc., Cogito Corporation, Tobii Technology AB, Gorilla Technology Group, Noldus Information Technology, Entropic Technologies, Affectiva Inc., Realeyes OU, Lexalytics Inc., Beyond Verbal Communication Ltd., iMotions A/S, Sentiance NV, NuraLogix Corporation, NVISO Inc., Kairos AR Inc., Sensum, MetaSoul Inc

North America was the largest region in the emotional AI market in 2024. The regions covered in the emotional AI market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the emotional AI market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain

The emotional AI market includes revenues earned by entities by providing services such as virtual assistants with emotional intelligence, sentiment analysis, emotionally aware content creation, entertainment, and gaming. The market value includes the value of related goods sold by the service provider or included within the service offering. The emotional AI market consists of sales of sentiment analysis tools, emotionally intelligent chatbots, biometric wearables and emotionally responsive robots. Values in this market are 'factory gate' values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Emotional AI Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on emotional ai market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Where is the largest and fastest growing market for emotional ai ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The emotional ai market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

Scope

Table of Contents

1. Executive Summary

2. Emotional AI Market Characteristics

3. Emotional AI Market Trends And Strategies

4. Emotional AI Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market

5. Global Emotional AI Growth Analysis And Strategic Analysis Framework

6. Emotional AI Market Segmentation

7. Emotional AI Market Regional And Country Analysis

8. Asia-Pacific Emotional AI Market

9. China Emotional AI Market

10. India Emotional AI Market

11. Japan Emotional AI Market

12. Australia Emotional AI Market

13. Indonesia Emotional AI Market

14. South Korea Emotional AI Market

15. Western Europe Emotional AI Market

16. UK Emotional AI Market

17. Germany Emotional AI Market

18. France Emotional AI Market

19. Italy Emotional AI Market

20. Spain Emotional AI Market

21. Eastern Europe Emotional AI Market

22. Russia Emotional AI Market

23. North America Emotional AI Market

24. USA Emotional AI Market

25. Canada Emotional AI Market

26. South America Emotional AI Market

27. Brazil Emotional AI Market

28. Middle East Emotional AI Market

29. Africa Emotional AI Market

30. Emotional AI Market Competitive Landscape And Company Profiles

31. Emotional AI Market Other Major And Innovative Companies

32. Global Emotional AI Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Emotional AI Market

34. Recent Developments In The Emotional AI Market

35. Emotional AI Market High Potential Countries, Segments and Strategies

36. Appendix

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