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세계의 디지털 업무 지원 시스템(BSS) 시장 보고서(2025년)
Digital Business Support Systems (BSS) Global Market Report 2025
상품코드 : 1686053
리서치사 : The Business Research Company
발행일 : On Demand Report
페이지 정보 : 영문 200 Pages
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한글목차

디지털 업무 지원 시스템(BSS) 시장 규모는 향후 수년간 급성장 될 것으로 예상합니다. 라인 금융 서비스 증가, 고도의 청구에 대한 수요 증가, 고객 관리에 대한 수요 증가에 기인한다고 예측됩니다.

클라우드 컴퓨팅의 채택이 증가하고 있는 것으로 향후 디지털 업무 지원 시스템(BSS) 시장의 성장을 가속할 것으로 예상됩니다. 인터넷을 통한 서비스로서 온디맨드로 제공하는 것입니다. 이 시스템은 고객 관계 관리, 서비스 제공 촉진, 정확한 청구, 고객 지원 제공, 비즈니스 분석 실현 등 클라우드 컴퓨팅 플랫폼에서 중요한 역할을 수행합니다. 2023년 12월에 클라우드 컴퓨팅 서비스를 이용하는 EU 기업의 비율은 2021년에 비해 4.2포인트 증가했습니다.

디지털 업무 지원 시스템(BSS) 분야의 대기업은 자사의 제품 제공을 강화하고 통신 업계의 변화하는 요구에 대응하기 위해 SaaS 기반 솔루션을 혁신하고 개발하고 있습니다. Optiva Inc.는 2023년 9월 모바일 가상 네트워크 사업자(MVNO)를 위해 맞춤화된 완벽한 BSS-as-a-Service 솔루션인 Optiva MVNO Hubs on Google Cloud를 발표했습니다. 이 솔루션은 결제 게이트웨이, 세금 서비스, 고객 관리, CRM 티켓팅, 대리점 포털 등의 주요 통합 기능을 갖추고 있어 신속한 온보딩을 지원하고 대리점 채널 관리를 간소화합니다. 또한 신흥 MVNO가 다양한 소비자 시장과 비즈니스 시장을 위한 맞춤형 서비스를 신속하게 시작할 수 있게 하는 데 중점을 두고 있으며, 수익 창출을 가속화하고 MVNO의 라이프사이클 전반에 걸쳐 통신 업계 전문가들의 지침을 제공하는 것을 목표로 하고 있습니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향과 전략

제4장 시장 - 금리, 인플레이션, 지정학, 코로나, 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오

제5장 세계의 성장 분석과 전략 분석 프레임워크

제6장 시장 세분화

제7장 지역별, 국가별 분석

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도와 기업 프로파일

제31장 기타 주요 기업 및 혁신 기업

제32장 세계 시장 경쟁 벤치마킹과 대시보드

제33장 주요 인수합병(M&A)

제34장 최근 시장 동향

제35장 시장의 잠재력이 높은 국가, 부문, 전략

제36장 부록

SHW
영문 목차

영문목차

Digital business support systems (BSS) encompass a comprehensive array of software applications and platforms tailored for telecommunications and digital service providers. These systems are integral for efficiently managing various aspects of their business operations and customer interactions. Key functionalities within BSS include customer relationship management (CRM), billing and revenue management, order processing, product catalog management, and the provision of self-service portals.

In the realm of digital business support systems (BSS), two primary components prevail: solutions and services. Solutions encompass a diverse array of deployments, ranging from public cloud to private cloud and hybrid cloud setups. They cater to enterprises of varying sizes, including small and medium-sized enterprises (SMEs) and large enterprises, across a multitude of industries. These industries span sectors such as banking, financial services, and insurance (BFSI), information technology (IT) and information technology-enabled services (ITES), telecommunications, retail and e-commerce, media and entertainment, manufacturing, energy and utilities, among others.

The digital business support systems (BSS) market research report is one of a series of new reports from The Business Research Company that provides digital business support systems (BSS) market statistics, including digital business support systems (BSS) industry global market size, regional shares, competitors with a digital business support systems (BSS) market share, detailed digital business support systems (BSS) market segments, market trends and opportunities, and any further data you may need to thrive in the digital business support systems (BSS) industry. This digital business support systems (BSS) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The digital business support systems (BSS) market size has grown rapidly in recent years. It will grow from $6.99 billion in 2024 to $8.31 billion in 2025 at a compound annual growth rate (CAGR) of 19.0%. The growth in the historic period can be attributed to the rising telecommunications industry, the rise of e-commerce, the rising threat of cyber-attacks, increasing global internet penetration, and the proliferation of smartphones and mobile devices.

The digital business support systems (BSS) market size is expected to see rapid growth in the next few years. It will grow to $16.44 billion in 2029 at a compound annual growth rate (CAGR) of 18.6%. The growth in the forecast period can be attributed to increasing demand for personalized customer interactions, growing adoption of digital banking, increasing online financial services, rising demand for advanced billing, and rising demand for customer management. Major trends in the forecast period include digital technologies, adoption of 5G technology, artificial intelligence (AI) and machine learning technologies, Internet of Things (IoT) ecosystem, and blockchain technology.

The increasing adoption of cloud computing is anticipated to drive the growth of the digital business support system (BSS) market in the future. Cloud computing involves the on-demand provision of computing resources, such as storage and infrastructure, delivered as services over the internet. Organizations are adopting cloud computing due to its cost-effectiveness, scalability, flexibility, accessibility, innovation, and agility. Digital business support systems play a crucial role in cloud computing platforms by managing customer relationships, facilitating service delivery, ensuring precise billing, offering customer support, and enabling business analysis. For example, the European Commission reported that in December 2023, the percentage of EU enterprises utilizing cloud computing services increased by 4.2 percentage points compared to 2021. Thus, the rising adoption of cloud computing is fueling the expansion of the digital BSS market.

Leading enterprises in the digital business support system (BSS) sector are innovating and developing SaaS-based solutions to enhance their product offerings and meet the changing needs of the telecommunications industry. SaaS-based BSS solutions are cloud-based platforms designed to offer scalable and comprehensive management of operational and customer-facing functions for telecom and digital service providers. For example, in September 2023, Canada's Optiva Inc. introduced Optiva MVNO Hubs on Google Cloud, a full BSS-as-a-service solution tailored for mobile virtual network operators (MVNOs). This solution features key integrations such as payment gateways, taxation services, customer care, CRM ticketing, and dealer portals, which support quick onboarding and streamline dealer channel management. This platform also focuses on enabling nascent MVNOs to swiftly launch customized offerings for diverse consumer and business markets, aiming to speed up revenue generation and provide expert telecom industry guidance throughout the MVNO lifecycle.

In June 2023, in a strategic move to bolster its IT management and automation offerings, International Business Machines Corporation (IBM), a leader in global technology, acquired Apptio Inc. for approximately $4.6 billion. The acquisition is aimed at enhancing IBM's capabilities in managing hybrid cloud environments by integrating AI and data analytics. Apptio Inc., a developer of technology-based business management software, including digital BSS solutions, is expected to complement IBM's portfolio, enabling it to offer enhanced value to enterprise clients navigating the complexities of hybrid cloud technologies.

Major companies operating in the digital business support systems (BSS) market are Huawei Technologies Co. Ltd., Accenture plc, International Business Machines Corporation, Oracle Corporation, SAP SE, Hewlett Packard Enterprise Development LP, Tata Consultancy Services Limited, Telefonaktiebolaget LM Ericsson, Nokia Corporation, Capgemini SE, ZTE Corporation, Infosys Limited, VMware LLC, NetApp Inc., Amdocs Limited, Netcracker Technology Corporation, CSG Systems International Inc., BearingPoint//Beyond, Sterlite Technologies Ltd., Comviva Technologies Limited, Comarch SA, Hansen Technologies Corp, Tecnotree Corporation, MDS Global, Optiva Inc., Subex Limited, Cerillion Technologies, MIND CTI Ltd., Qvantel, MATRIXX Software Inc., Suntech S.A.

North America was the largest region in the digital business support system (BSS) market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the digital business support systems (BSS) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the digital business support systems (BSS) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The digital business support system (BSS) market includes revenues earned by entities by providing services such as customer interactions, customer support, personalized marketing campaigns, order processing, provisioning, fulfillment, billing and revenue management, analytics and reporting, and workflow automation. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Digital Business Support Systems (BSS) Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on digital business support systems (bss) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Where is the largest and fastest growing market for digital business support systems (bss) ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The digital business support systems (bss) market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

Scope

Table of Contents

1. Executive Summary

2. Digital Business Support Systems (BSS) Market Characteristics

3. Digital Business Support Systems (BSS) Market Trends And Strategies

4. Digital Business Support Systems (BSS) Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market

5. Global Digital Business Support Systems (BSS) Growth Analysis And Strategic Analysis Framework

6. Digital Business Support Systems (BSS) Market Segmentation

7. Digital Business Support Systems (BSS) Market Regional And Country Analysis

8. Asia-Pacific Digital Business Support Systems (BSS) Market

9. China Digital Business Support Systems (BSS) Market

10. India Digital Business Support Systems (BSS) Market

11. Japan Digital Business Support Systems (BSS) Market

12. Australia Digital Business Support Systems (BSS) Market

13. Indonesia Digital Business Support Systems (BSS) Market

14. South Korea Digital Business Support Systems (BSS) Market

15. Western Europe Digital Business Support Systems (BSS) Market

16. UK Digital Business Support Systems (BSS) Market

17. Germany Digital Business Support Systems (BSS) Market

18. France Digital Business Support Systems (BSS) Market

19. Italy Digital Business Support Systems (BSS) Market

20. Spain Digital Business Support Systems (BSS) Market

21. Eastern Europe Digital Business Support Systems (BSS) Market

22. Russia Digital Business Support Systems (BSS) Market

23. North America Digital Business Support Systems (BSS) Market

24. USA Digital Business Support Systems (BSS) Market

25. Canada Digital Business Support Systems (BSS) Market

26. South America Digital Business Support Systems (BSS) Market

27. Brazil Digital Business Support Systems (BSS) Market

28. Middle East Digital Business Support Systems (BSS) Market

29. Africa Digital Business Support Systems (BSS) Market

30. Digital Business Support Systems (BSS) Market Competitive Landscape And Company Profiles

31. Digital Business Support Systems (BSS) Market Other Major And Innovative Companies

32. Global Digital Business Support Systems (BSS) Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Digital Business Support Systems (BSS) Market

34. Recent Developments In The Digital Business Support Systems (BSS) Market

35. Digital Business Support Systems (BSS) Market High Potential Countries, Segments and Strategies

36. Appendix

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