Cloud Telephony Services Global Market Report 2025
상품코드:1682100
리서치사:The Business Research Company
발행일:On Demand Report
페이지 정보:영문 200 Pages
라이선스 & 가격 (부가세 별도)
ㅁ Add-on 가능: 고객의 요청에 따라 일정한 범위 내에서 Customization이 가능합니다. 자세한 사항은 문의해 주시기 바랍니다.
ㅁ 보고서에 따라 최신 정보로 업데이트하여 보내드립니다. 배송기일은 문의해 주시기 바랍니다.
한글목차
클라우드 텔레포니 서비스 시장 규모는 향후 수년간 급성장할 것으로 예상됩니다. 2029년에는 연간 평균 성장률(CAGR) 17.4%로 성장할 전망이며, 713억 달러로 성장이 예측됩니다. 예측 기간의 성장은 클라우드 기반 솔루션의 채택 확대, VoIP 기술의 채택 증가, 가상 전화번호의 이용 증가, 고도의 통신 서비스에 대한 수요 증가, 모바일 워커의 증가 등에 기인할 것으로 보입니다. 예측 기간 주요 동향으로는 음성 인식 및 자연 언어 처리 기술 혁신, 전자상거래 비즈니스 확대, 협업 툴과의 통합, 구독 기반 모델로의 이행, 긱 이코노미 확대 등을 들 수 있습니다.
가상 전화 번호의 채용 확대가 향후 수년간 클라우드 텔레포니 서비스 시장의 확대를 견인할 것으로 예상됩니다. 가상 전화번호란 기존의 전화 회선에 얽매이지 않는 전화번호를 말하며, 사용자가 선택한 디바이스나 전화번호로 전화를 전송할 수 있습니다. 가상 전화 번호의 이용이 증가하고 있는 것은 원격 업무 증가 및 보다 유연한 커뮤니케이션 솔루션의 수요에 의한 것이 큽니다. 클라우드 텔레포니 서비스는 인터넷을 통해 액세스할 수 있는 확장 가능하고 유연한 커뮤니케이션 솔루션을 제공함으로써 이러한 동향을 지원합니다. 예를 들어 2023년 12월 호주 통신미디어국(ACMA)은 호주의 모바일 서비스 총수가 2021년 3,680만에서 2022년 3,960만으로 증가해 7%의 성장세를 보였다고 보고했습니다. 따라서 가상 전화 번호 채용이 증가하고 있으며 클라우드 전화 서비스 시장의 성장에 박차를 가하고 있습니다.
클라우드 텔레포니 서비스 시장의 주요 기업은 진화하는 커뮤니케이션 요구에 대응하기 위해 클라우드 전화 서비스를 새로운 거점으로 확대하는 것을 우선하고 있습니다. 클라우드 전화 서비스는 인터넷 연결이 있으면 어디서든 전화를 걸거나 받을 수 있는 유연성을 제공함으로써 원격지에서의 업무 셋업을 용이하게 하고 비즈니스 연속성을 확보합니다. 이러한 서비스에는 통화 라우팅, 음성 메일 쓰기, 다른 비즈니스 도구와의 통합 등의 기능이 포함되어 있어 사용자의 생산성 및 효율을 향상시킵니다. 예를 들어 2023년 6월, RingCentral, Inc.는 인도에서 클라우드 텔레포니 서비스를 도입하여 이 나라에서 완전 준거 클라우드 전화 시스템 서비스를 제공하는 최초의 세계 클라우드 프로바이더가 되었습니다. 이러한 노력으로 인도의 다국적 기업은 클라우드 전화 기능을 활용하여 직원, 고객, 파트너와의 합리적인 커뮤니케이션을 실현할 수 있게 되었습니다.
목차
제1장 주요 요약
제2장 시장 특징
제3장 시장 동향 및 전략
제4장 시장-금리, 인플레이션, 지정학, 코로나, 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오
제5장 세계의 성장 분석 및 전략 분석 프레임워크
세계의 클라우드 텔레포니 서비스 PESTEL 분석(정치, 사회, 기술, 환경, 법적 요인, 성장 촉진요인 및 억제요인)
최종 이용 산업의 분석
세계의 클라우드 텔레포니 서비스 시장 : 성장률 분석
세계의 클라우드 텔레포니 서비스 시장 실적 : 규모 및 성장(2019-2024년)
세계의 클라우드 텔레포니 서비스 시장 예측 : 규모 및 성장(2024-2029년, 2034년)
세계의 클라우드 텔레포니 서비스 전체 시장 규모(TAM)
제6장 시장 세분화
세계의 클라우드 텔레포니 서비스 시장 : 네트워크별 분석 및 예측(2019-2024년, 2024-2029년, 2034년)
공중 교환 전화망(PSTN)
음성 오버 인터넷 프로토콜(VoIP)
세계의 클라우드 텔레포니 서비스 시장 : 전개 유형별 분석 및 예측(2019-2024년, 2024-2029년, 2034년)
클라우드
호스트
세계의 클라우드 텔레포니 서비스 시장 : 기업 규모별 분석 및 예측(2019-2024년, 2024-2029년, 2034년)
중소기업
대기업
세계의 클라우드 텔레포니 서비스 시장 : 용도별 분석 및 예측(2019-2024년, 2024-2029년, 2034년)
회의
멀티 레벨 IVR
판매 및 마케팅
고객관계관리(CRM)
세계의 클라우드 텔레포니 서비스 시장 : 최종 사용자 업계별 분석 및 예측(2019-2024년, 2024-2029년, 2034년)
통신 및 IT
은행/금융서비스/보험(BFSI)
정부
헬스케어
미디어 및 엔터테인먼트
교육
소매
기타 최종 사용자 산업
세계의 클라우드 텔레포니 서비스 시장 : 공중 교환 전화망(PSTN) 유형별 세분화 분석 및 예측(2019-2024년, 2024-2029년, 2034년)
기존의 유선 전화 서비스
PSTN에서 클라우드로 텔레포니 통합
PSTN 클라우드 게이트웨이 솔루션
하이브리드 텔레포니 시스템(PSTN 클라우드)
PSTN을 통한 클라우드 기반 통화 라우팅
VoIP 서비스용 PSTN 백업
세계의 클라우드 텔레포니 서비스 시장 : VoIP(Voice Over Internet Protocol) 유형별 세분화 분석 및 예측(2019-2024년, 2024-2029년, 2034년)
기업용 VoIP 통화 솔루션
클라우드 PBX(구내 교환기)
VoIP 콜센터 솔루션
통합 커뮤니케이션을 위한 VoIP
CRM 및 기타 비즈니스 도구와의 VoIP 통합
VoIP 보안 솔루션(암호화, 인증)
WebRTC(웹 실시간 통신) 솔루션
제7장 지역별 및 국가별 분석
세계의 클라우드 텔레포니 서비스 시장 : 지역별 분석 및 예측(2019-2024년, 2024-2029년, 2034년)
세계의 클라우드 텔레포니 서비스 시장 : 국가별 분석 및 예측(2019-2024년, 2024-2029년, 2034년)
제8장 아시아태평양 시장
제9장 중국 시장
제10장 인도 시장
제11장 일본 시장
제12장 호주 시장
제13장 인도네시아 시장
제14장 한국 시장
제15장 서유럽 시장
제16장 영국 시장
제17장 독일 시장
제18장 프랑스 시장
제19장 이탈리아 시장
제20장 스페인 시장
제21장 동유럽 시장
제22장 러시아 시장
제23장 북미 시장
제24장 미국 시장
제25장 캐나다 시장
제26장 남미 시장
제27장 브라질 시장
제28장 중동 시장
제29장 아프리카 시장
제30장 경쟁 구도 및 기업 프로파일
클라우드 텔레포니 서비스 시장 : 경쟁 구도
클라우드 텔레포니 서비스 시장 : 기업 프로파일
Microsoft Corporation 개요, 제품 및 서비스, 전략 및 재무 분석
Cisco Systems Inc 개요, 제품 및 서비스, 전략 및 재무 분석
Singapore Telecommunications Limited 개요, 제품 및 서비스, 전략 및 재무 분석
EPAM Systems, Inc 개요, 제품 및 서비스, 전략 및 재무 분석
Zoom Video Communications Inc 개요, 제품 및 서비스, 전략 및 재무 분석
제31장 기타 주요 기업 및 혁신 기업
Twilio Inc
Avaya Inc
RingCentral Inc
Genesys Telecommunications Laboratories Inc
Vonage Holdings Corp
Mitel Networks Corporation
Five9 Inc
8x8 Inc
VOXX International
Freshworks Inc
Kaleyra Inc
Fuze Inc
Nextiva Inc
Redcentric plc
Jive Communications Inc
제32장 세계 시장 경쟁 벤치마킹 및 대시보드
제33장 주요 인수합병(M&A)
제34장 최근 시장 동향
제35장 시장의 잠재력이 높은 국가, 부문 및 전략
클라우드 텔레포니 서비스 시장 : 새로운 기회를 제공하는 국가(2029년)
클라우드 텔레포니 서비스 시장 : 새로운 기회를 제공하는 부문(2029년)
클라우드 텔레포니 서비스 시장 : 성장 전략(2029년)
시장 동향에 기초한 전략
경쟁 전략
제36장 부록
AJY
영문 목차
영문목차
Cloud telephony services are modern communication solutions delivered via the internet, harnessing the power of cloud computing infrastructure. These services eliminate the necessity for traditional enterprise telephone systems by converting analog voice signals into digital data packets and transmitting them over the internet. This enables users to conduct calls using VoIP desk phones, softphones, or mobile applications.
The primary networks supporting cloud telephony services are public switched telephone networks (PSTNs) and voice over internet protocol (VoIP). PSTNs represent the conventional telephone networks managed by telecommunications carriers, employing circuit-switched technology for voice communication. These services offer various deployment options such as cloud and hosted solutions, catering to the needs of small, medium, and large enterprises across sectors including telecom and IT, banking, financial services and insurance (BFSIs), government, healthcare, media and entertainment, education, retail, and other industries. These solutions serve diverse purposes such as conferencing, multi-level IVR, sales and marketing, and customer relationship management (CRM) applications.
The cloud telephony services market research report is one of a series of new reports from The Business Research Company that provides cloud telephony services market statistics, including cloud telephony services industry global market size, regional shares, competitors with cloud telephony services market share, detailed cloud telephony services market segments, market trends, and opportunities, and any further data you may need to thrive in the cloud telephony services industry. This cloud telephony services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.
The cloud telephony services market size has grown rapidly in recent years. It will grow from $31.88 billion in 2024 to $37.49 billion in 2025 at a compound annual growth rate (CAGR) of 17.6%. The growth in the historic period can be attributed to Increasing demand for flexible communication solutions, rise of artificial intelligence and automation, demand for real-time analytics and reporting, growth of small and medium-sized enterprises (SMES), evolution of WebRTC (web real-time communication).
The cloud telephony services market size is expected to see rapid growth in the next few years. It will grow to $71.3 billion in 2029 at a compound annual growth rate (CAGR) of 17.4%. The growth in the forecast period can be attributed to growing adoption of cloud based solutions, rising adoption of VoIP technology, increasing use of virtual phone numbers, raising demand for advanced communication services, growing mobile workforce. Major trends in the forecast period include technological innovations in voice recognition and natural language processing, expansion of e-commerce businesses, integration with collaboration tools, shift towards subscription-based models, expansion of the gig economy.
The growing adoption of virtual phone numbers is expected to drive the expansion of the cloud telephony service market in the coming years. Virtual phone numbers are telephone numbers not tied to a traditional phone line, allowing calls to be forwarded to any device or phone number the user selects. The increasing use of virtual phone numbers is largely due to the rise in remote work arrangements and the demand for more flexible communication solutions. Cloud telephony services support this trend by providing scalable and flexible communication solutions that are accessible via the internet. For example, in December 2023, the Australian Communications and Media Authority (ACMA) reported that the total number of mobile services in Australia grew from 36.8 million in 2021 to 39.6 million in 2022, marking a 7% increase. Therefore, the rising adoption of virtual phone numbers is fueling the growth of the cloud telephony service market.
Key players in the cloud telephony service market are prioritizing the expansion of their cloud phone services to new locations to cater to evolving communication needs. Cloud phone services offer flexibility by enabling users to make and receive calls from any location with an internet connection, thereby facilitating remote work setups and ensuring business continuity. These services encompass features such as call routing, voicemail transcription, and integration with other business tools, enhancing productivity and efficiency for users. For example, in June 2023, RingCentral, Inc. introduced its cloud telephony service in India, becoming the first global cloud provider to offer fully compliant cloud phone system services in the country. This initiative enables multinational organizations in India to leverage cloud phone capabilities for streamlined communication with employees, customers, and partners.
In January 2024, Dura Software expanded its presence in the telecommunications industry by acquiring Infosys Limited, a UK-based telephony technology company specializing in cloud telephony services. Through this acquisition, Dura Software aims to leverage Invosys' comprehensive suite of solutions, including connectivity and cloud offerings, intelligent call management, and routing for contact centers, to enhance its portfolio, drive growth, access new resources and expertise, and broaden its product offerings.
Major companies operating in the cloud telephony services market are Microsoft Corporation, Cisco Systems Inc., Singapore Telecommunications Limited, EPAM Systems, Inc., Zoom Video Communications Inc., Twilio Inc., Avaya Inc., RingCentral Inc., Genesys Telecommunications Laboratories Inc., Vonage Holdings Corp., Mitel Networks Corporation, Five9 Inc., 8x8 Inc., VOXX International, Freshworks Inc., Kaleyra Inc., Fuze Inc., Nextiva Inc., Redcentric plc., Jive Communications Inc., Dialpad Inc., Talkdesk Inc., Telnyx LLC, Plivo Inc., Flowroute Inc.
North America was the largest region in the cloud telephony services market in 2024. The regions covered in the cloud telephony services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.
The countries covered in the cloud telephony services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
The cloud telephony services market consists of revenues earned by entities by providing services such as virtual phone systems, call forwarding, interactive voice response systems, and voicemail. The market value includes the value of related goods sold by the service provider or included within the service offering. The cloud telephony services market also includes sales of IP phones, analog telephone adapters (ATA), routers and switches, power over ethernet (PoE) switches, headsets and microphones. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
Cloud Telephony Services Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on cloud telephony services market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Reasons to Purchase
Gain a truly global perspective with the most comprehensive report available on this market covering 15 geographies.
Assess the impact of key macro factors such as conflict, pandemic and recovery, inflation and interest rate environment and the 2nd Trump presidency.
Create regional and country strategies on the basis of local data and analysis.
Identify growth segments for investment.
Outperform competitors using forecast data and the drivers and trends shaping the market.
Understand customers based on the latest market shares.
Benchmark performance against key competitors.
Suitable for supporting your internal and external presentations with reliable high quality data and analysis
Report will be updated with the latest data and delivered to you within 2-3 working days of order along with an Excel data sheet for easy data extraction and analysis.
All data from the report will also be delivered in an excel dashboard format.
Where is the largest and fastest growing market for cloud telephony services ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The cloud telephony services market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
The market characteristics section of the report defines and explains the market.
The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
The forecasts are made after considering the major factors currently impacting the market. These include:
The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.
Market segmentations break down the market into sub markets.
The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Scope
Markets Covered:1) By Network: Public Switched Telephone Networks (PSTNs); Voice Over Internet Protocol (VoIP)
2) By Deployment Type: Cloud; Hosted
3) By Enterprise: Small And Medium Enterprises (SMEs); Large Enterprises
4) By Application: Conferencing; Multi-Level IVR; Sales And Marketing; Customer Relationship Management (CRM)
5) By End User Industry: Telecom And IT; Banking, Financial Services And Insurance (BFSI); Government; Health Care; Media And Entertainment; Education; Retail; Other End User Industries
Subsegments:
1) By Public Switched Telephone Networks (PSTNs): Traditional Landline Telephony Services; PSTN-to-Cloud Telephony Integration; PSTN Cloud Gateway Solutions; Hybrid Telephony Systems (PSTN + Cloud); Cloud-Based Call Routing via PSTN; PSTN Backup for VoIP Services
2) By Voice Over Internet Protocol (VoIP): Hosted VoIP Services; VoIP Calling Solutions for Businesses; Cloud PBX (Private Branch Exchange); VoIP Call Center Solutions; VoIP for Unified Communications; VoIP Integration with CRM and Other Business Tools; VoIP Security Solutions (Encryption, Authentication); WebRTC (Web Real-Time Communication) Solutions
Companies Mentioned: Microsoft Corporation; Cisco Systems Inc; Singapore Telecommunications Limited; EPAM Systems, Inc; Zoom Video Communications Inc
3. Cloud Telephony Services Market Trends And Strategies
4. Cloud Telephony Services Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market
5. Global Cloud Telephony Services Growth Analysis And Strategic Analysis Framework
5.1. Global Cloud Telephony Services PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
5.2. Analysis Of End Use Industries
5.3. Global Cloud Telephony Services Market Growth Rate Analysis
5.4. Global Cloud Telephony Services Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
5.5. Global Cloud Telephony Services Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
5.6. Global Cloud Telephony Services Total Addressable Market (TAM)
6. Cloud Telephony Services Market Segmentation
6.1. Global Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Public Switched Telephone Networks (PSTNs)
Voice Over Internet Protocol (Voip)
6.2. Global Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Cloud
Hosted
6.3. Global Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Small And Medium Enterprises (SMEs)
Large Enterprises
6.4. Global Cloud Telephony Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Conferencing
Multi-Level Ivr
Sales And Marketing
Customer Relationship Management (CRM)
6.5. Global Cloud Telephony Services Market, Segmentation By End User Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Telecom And IT
Banking, Financial Services And Insurance (BFSI)
Government
Health Care
Media And Entertainment
Education
Retail
Other End User Industries
6.6. Global Cloud Telephony Services Market, Sub-Segmentation Of Public Switched Telephone Networks (PSTNs), By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Traditional Landline Telephony Services
PSTN-to-Cloud Telephony Integration
PSTN Cloud Gateway Solutions
Hybrid Telephony Systems (PSTN + Cloud)
Cloud-Based Call Routing via PSTN
PSTN Backup for VoIP Services
6.7. Global Cloud Telephony Services Market, Sub-Segmentation Of Voice Over Internet Protocol (VoIP), By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
VoIP Calling Solutions for Businesses
Cloud PBX (Private Branch Exchange)
VoIP Call Center Solutions
VoIP for Unified Communications
VoIP Integration with CRM and Other Business Tools
VoIP Security Solutions (Encryption, Authentication)
WebRTC (Web Real-Time Communication) Solutions
7. Cloud Telephony Services Market Regional And Country Analysis
7.1. Global Cloud Telephony Services Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
7.2. Global Cloud Telephony Services Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
