세계의 클라이언트리스 원격 지원 소프트웨어 시장 보고서(2025년)
Clientless Remote Support Software Global Market Report 2025
상품코드 : 1682066
리서치사 : The Business Research Company
발행일 : On Demand Report
페이지 정보 : 영문 200 Pages
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한글목차

클라이언트리스 원격 지원 소프트웨어 시장 규모는 향후 수년간 급성장이 전망됩니다. 2029년에는 CAGR 15.1%로 성장할 전망이며, 70억 8,000만 달러로 성장이 예측됩니다. 예측 기간 동안의 성장 배경에는 원격 작업의 급속한 도입, IT 환경의 복잡화, 비용 최적화 중시, 디지털 전환 확대, 확장성이 높은 솔루션에 대한 수요가 있습니다. 예측 기간 주요 동향으로는 AI 및 머신러닝 채택 증가, ITSM 툴과의 통합 확대, 기술 진보, 개인화된 지원 솔루션 등을 들 수 있습니다.

클라이언트리스 원격 지원 소프트웨어 시장은 원격 서비스 수요 증가에 견인되어 성장이 예상되고 있습니다. 원격 서비스는 컨설팅부터 헬스케어까지 폭넓은 서비스를 포함하고 있으며, 테크놀로지 및 커뮤니케이션 툴을 활용하여 물리적으로 존재하지 않고 가상으로 제공됩니다. 이러한 수요의 급증은, 원격 서비스의 편리성, 적응성, 유효성에 기인하고 있으며, 기술의 진보 및 원격 고용이나 디지털 솔루션에 대한 기호 변화에 의해서 촉진되고 있습니다. 클라이언트리스 원격 지원 소프트웨어는 IT 전문가가 사전 설치된 소프트웨어나 플러그인을 필요로 하지 않고 원격 디바이스 상에서 문제 해결 및 기술적인 문제 해결을 가능하게 함으로써 효율성을 높이고 물리적 존재에 대한 의존을 줄이는 매우 중요한 역할을 하고 있습니다. 예를 들어, AT&T사의 2022년 2월 조사 데이터에서는 원격근무 및 사무실 상주를 번갈아 하는 하이브리드 근무 모델을 채택하는 기업이 크게 증가할 것으로 예측되고 있으며, 원격 서비스, 나아가 클라이언트리스 원격 지원 소프트웨어에 대한 수요의 증가를 부각시키고 있습니다.

사이버 보안 시장의 주요 기업은 위협 감지를 강화하고 대응 능력을 향상시키며 전반적인 보안 효율성을 높이기 위해 AI를 탑재한 디지털 어시스턴트의 개발을 우선하고 있습니다. AI를 탑재한 디지털 어시스턴트는 인공지능을 사용해 작업을 자동화하고 실시간 인사이트를 제공하며 다양한 용도에서 사용자와의 인터랙션을 강화하는 지능형 소프트웨어 도구입니다. 예를 들면, 미국을 거점으로 하는 IT서비스 프로바이더 전용 비즈니스 관리 솔루션의 프로바이더인 ConnectWise LLC는 2024년 6월, 사이버 보안의 대처를 강화하는 것을 목적으로 한 혁신적인 디지털 어시스턴트 'Sidekick for Security'를 발표했습니다. 이 도구를 통해 MSP는 자연언어에 의한 쿼리를 통해 자사의 보안 태세를 평가하고 대처의 우선순위를 정할 수 있습니다. 주요 기능에는 보안 경보 가시성 강화, 티켓 자동 해결, 위협 인텔리전스 인사이트, 취약성에 대한 합리화된 대응 등이 있습니다. ConnectWise Asio 플랫폼에 통합된 Sidekick은 MSP가 사이버 위협을 보다 효과적이고 자신 있게 관리할 수 있도록 설계되었습니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향 및 전략

제4장 시장-금리, 인플레이션, 지정학, 코로나, 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오

제5장 세계의 성장 분석 및 전략 분석 프레임워크

제6장 시장 세분화

제7장 지역별 및 국가별 분석

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도 및 기업 프로파일

제31장 기타 주요 기업 및 혁신 기업

제32장 세계 시장 경쟁 벤치마킹 및 대시보드

제33장 주요 인수합병(M&A)

제34장 최근 시장 동향

제35장 시장의 잠재력이 높은 국가, 부문 및 전략

제36장 부록

AJY
영문 목차

영문목차

Clientless remote support software facilitates professionals, support teams, or technicians in remotely troubleshooting and assisting users' devices via web-based interfaces, eliminating the need for pre-installed software on the client side. This streamlined approach simplifies support processes and provides convenience, flexibility, and straightforward deployment. It empowers support personnel to remotely aid users and address technical issues, irrespective of the device or operating system in use.

Clientless remote support software can be deployed in two primary ways such as cloud-based and on-premises. Cloud-based deployment involves hosting and accessing software, services, or resources over the internet. This approach offers scalability, flexibility, and accessibility without the need for on-premises infrastructure. Users can store data, run applications, and access computing resources remotely. The software can be installed on various devices, including laptops, mobile devices, and desktops, catering to a wide range of industries such as education, healthcare, information technology (IT) and telecommunications, retail, government, banking, financial services, and insurance (BFSI), customer care centers, defense, and more.

The clientless remote support software market research report is one of a series of new reports from The Business Research Company that provides clientless remote support software market statistics, including clientless remote support software industry global market size, regional shares, competitors with a clientless remote support software market share, detailed clientless remote support software market segments, market trends and opportunities, and any further data you may need to thrive in the clientless remote support software industry. This clientless remote support software market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The clientless remote support software market size has grown rapidly in recent years. It will grow from $3.5 billion in 2024 to $4.04 billion in 2025 at a compound annual growth rate (CAGR) of 15.5%. The growth in the historic period can be attributed to the increasing globalization of businesses, historical advancements in networking technologies, the growing trend of telecommuting and remote work arrangements, the growing complexity of IT systems and networks and the adoption of cloud computing technologies.

The clientless remote support software market size is expected to see rapid growth in the next few years. It will grow to $7.08 billion in 2029 at a compound annual growth rate (CAGR) of 15.1%. The growth in the forecast period can be attributed to rapid adoption of remote work, increasing complexity of IT environments, focus on cost optimization, expansion of digital transformation and demand for scalable solutions. Major trends in the forecast period include increased adoption of AI and machine learning, greater integration with ITSM tools, technological advancements, personalized support solutions.

The clientless remote support software market is poised for growth, driven by the increasing demand for remote services. Remote services encompass a wide range of offerings, from consulting to healthcare, delivered virtually without the need for physical presence, leveraging technology and communication tools. This surge in demand is attributed to the convenience, adaptability, and effectiveness of remote services, facilitated by technological advancements and shifting preferences towards remote employment and digital solutions. Clientless remote support software plays a pivotal role in enabling IT professionals to troubleshoot and resolve technical issues on remote devices without requiring pre-installed software or plugins, thereby enhancing efficiency and reducing dependency on physical presence. For example, data from a February 2022 study by AT&T projects a significant increase in companies adopting a hybrid work model, with workers alternating between remote work and office presence, highlighting the growing demand for remote services and consequently, clientless remote support software.

Leading companies in the cybersecurity market are prioritizing the development of AI-powered digital assistants to enhance threat detection, improve response capabilities, and increase overall security efficiency. AI-powered digital assistants are intelligent software tools that use artificial intelligence to automate tasks, deliver real-time insights, and enhance user interactions across various applications. For example, in June 2024, ConnectWise LLC, a US-based provider of business management solutions for IT service providers, introduced the Sidekick for Security-an innovative digital assistant aimed at strengthening cybersecurity efforts. This tool enables MSPs to assess their security posture and prioritize actions through natural language queries. Key features include enhanced visibility into security alerts, automated ticket resolution, threat intelligence insights, and streamlined responses to vulnerabilities. Integrated into the ConnectWise Asio platform, Sidekick is designed to empower MSPs to manage cyber threats more effectively and confidently.

In April 2023, Cradlepoint strengthened its position in the secure access service edge (SASE) domain by acquiring Ericom Software. This strategic move aims to augment Cradlepoint's SASE offerings and zero-trust solutions for hybrid 5G and wireline setups, enhancing its capabilities in providing secure remote access solutions. Ericom Software's expertise in remote application access and secure web browsing complements Cradlepoint's objectives, reinforcing its commitment to delivering comprehensive remote access solutions in the evolving digital landscape.

Major companies operating in the clientless remote support software market are Google LLC, AnyDesk Software GmbH, Zoho Corporation Pvt. Ltd., GoTo Technologies USA Inc., SolarWinds Worldwide LLC, TeamViewer AG, BeyondTrust Corporation, ConnectWise LLC, RealVNC Ltd., ISL Online Ltd., Devolutions Inc., Splashtop Inc., RHUB Communications, IDrive Inc., Techinline Ltd., Goverlan Inc., Nanosystems S.r.l., DeskRoll LLC, Remote Utilities LLC, ShowMyPC LLC, SimpleHelp Ltd., Passageways Inc., UltraVNC, FastViewer, LiteManager

North America was the largest region in the clientless remote support software market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the clientless remote support software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the clientless remote support software market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The clientless remote support software market consists of revenues earned by entities by providing services such as remote troubleshooting, device access, and file transfer. The market value includes the value of related goods sold by the service provider or included within the service offering. The clientless remote support software market also includes sales of routers and switches. Values in this market are 'factory gate' values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Clientless Remote Support Software Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on clientless remote support software market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Where is the largest and fastest growing market for clientless remote support software ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The clientless remote support software market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

Scope

Table of Contents

1. Executive Summary

2. Clientless Remote Support Software Market Characteristics

3. Clientless Remote Support Software Market Trends And Strategies

4. Clientless Remote Support Software Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market

5. Global Clientless Remote Support Software Growth Analysis And Strategic Analysis Framework

6. Clientless Remote Support Software Market Segmentation

7. Clientless Remote Support Software Market Regional And Country Analysis

8. Asia-Pacific Clientless Remote Support Software Market

9. China Clientless Remote Support Software Market

10. India Clientless Remote Support Software Market

11. Japan Clientless Remote Support Software Market

12. Australia Clientless Remote Support Software Market

13. Indonesia Clientless Remote Support Software Market

14. South Korea Clientless Remote Support Software Market

15. Western Europe Clientless Remote Support Software Market

16. UK Clientless Remote Support Software Market

17. Germany Clientless Remote Support Software Market

18. France Clientless Remote Support Software Market

19. Italy Clientless Remote Support Software Market

20. Spain Clientless Remote Support Software Market

21. Eastern Europe Clientless Remote Support Software Market

22. Russia Clientless Remote Support Software Market

23. North America Clientless Remote Support Software Market

24. USA Clientless Remote Support Software Market

25. Canada Clientless Remote Support Software Market

26. South America Clientless Remote Support Software Market

27. Brazil Clientless Remote Support Software Market

28. Middle East Clientless Remote Support Software Market

29. Africa Clientless Remote Support Software Market

30. Clientless Remote Support Software Market Competitive Landscape And Company Profiles

31. Clientless Remote Support Software Market Other Major And Innovative Companies

32. Global Clientless Remote Support Software Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Clientless Remote Support Software Market

34. Recent Developments In The Clientless Remote Support Software Market

35. Clientless Remote Support Software Market High Potential Countries, Segments and Strategies

36. Appendix

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