헬스케어 BPO 세계 시장 규모는 2022년 3,951억 달러로 평가되었습니다. 2023년 4,330억 3,000만 달러에서 2031년 9,015억 8,000만 달러로 예측 기간(2024-2031년) 동안 9.60%의 연평균 복합 성장률(CAGR)을 나타낼 전망입니다.
헬스케어 비즈니스 프로세스 아웃소싱(BPO)은 특정 업무나 프로세스를 외부 서비스 제공업체에 위탁하는 것을 포함합니다. 의료비 절감에 대한 압박 증가, 전문 서비스에 대한 수요 증가, 엄격한 규제 요건 등이 이 시장의 성장을 주도하고 있습니다. 각국 정부는 의료비를 절감하고 산업의 중요한 측면에 대한 집중을 강화하기 위해 호의적인 개혁을 시행하고 있습니다. 또한, 환자의 기밀 정보 보호, 네트워크 보안 위험 관리, 중대한 실수 방지 등의 필요성이 아웃소싱을 촉진하고 있으며, 이 모든 것이 병원과 의료 시스템에서 BPO 도입 증가에 기여하고 있습니다. 이러한 변화는 환자 치료의 강화와 워크플로우의 효율화로 이어지고 있습니다. 또한, 의료 보험을 찾는 개인 증가와 정부 지원 보장으로 인해 시장 확대가 더욱 가속화되고 있습니다. 그러나 아웃소싱과 관련된 높은 비용과 비즈니스 프로세스에 대한 가시성 및 통제력 상실에 대한 우려는 시장 성장을 저해하는 요인으로 작용하고 있습니다. 헬스케어 BPO의 잠재적 이점을 충분히 누리기 위해서는 이러한 요인들을 해결해야 합니다.
Global Healthcare BPO Market size was valued at USD 395.10 billion in 2022 and is poised to grow from USD 433.03 billion in 2023 to USD 901.58 billion by 2031, growing at a CAGR of 9.60% during the forecast period (2024-2031).
Healthcare Business Process Outsourcing (BPO) involves delegating specific tasks and processes to external service providers. The growth of this market is driven by increasing pressure to cut rising healthcare costs, growing demand for specialized services, and stringent regulatory requirements. Governments are implementing favorable changes to reduce healthcare expenses and enhance focus on critical aspects of the industry. Additionally, outsourcing is driven by the need to safeguard confidential patient information, manage network security risks, and prevent critical errors, all of which contribute to the rising adoption of BPO in hospitals and healthcare systems. This shift has led to enhanced patient care and greater workflow efficiency. Moreover, the increasing number of individuals seeking healthcare insurance and the assurance of government support further drive market expansion. However, challenges such as the high costs associated with outsourcing and concerns about losing visibility and control over business processes are hindering market growth. These factors must be addressed to fully realize the potential benefits of healthcare BPO.
Top-down and bottom-up approaches were used to estimate and validate the size of the Global Healthcare BPO market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.
Global Healthcare BPO Market Segmental Analysis
Global Healthcare BPO Market is segmented by Payer Service, Provider Service, and region. Based on Payer Service, the market is segmented into Claims Management Services, Integrated Front-end Service & Back-office Operations, Member Management, Product Development & Business Acquisition (PDBA), Provider Management, Care Management, Billing & Accounts Management Services, HR Service. Based on Provider Service, the market is segmented into Revenue Cycle Management, Patient Enrolment, and Patient Care. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & and Africa.
Drivers of the Global Healthcare BPO Market
Cost efficiency is a critical factor driving the decision to outsource in healthcare. In the United States, rising health insurance exchanges are putting pressure on the margins of healthcare payers. This shift allows consumers to choose from a range of competing private healthcare providers, which is likely to spur the increased adoption of outsourcing as a strategy to streamline costs. The need to manage expenses more effectively in a competitive environment is accelerating the trend toward outsourcing. By delegating certain functions to external providers, healthcare organizations aim to reduce operational costs and improve overall efficiency in response to the evolving market dynamics.
Restraints in the Global Healthcare BPO Market
Inadequate planning and budgeting for outsourcing initiatives can undermine the anticipated cost savings and overall business value. Organizations that fail to account for unforeseen expenses-such as those related to vendor evaluation and selection, managing offshore contracts, process transitions, and enhancing security-may experience diminished financial benefits from outsourcing. These overlooked costs can significantly impact the expected return on investment. Moreover, opting for customized services and solutions from vendors tends to be more expensive, with costs potentially exceeding standard service rates by 15-30%. This additional expense further emphasizes the need for careful financial planning to ensure that the benefits of outsourcing outweigh the associated costs.
Market Trends of the Global Healthcare BPO Market
Artificial intelligence automation is increasingly utilized in healthcare operations to prevent costly medical errors and optimize asset usage, leading to improved patient outcomes. By leveraging AI, healthcare providers can enhance operational efficiency and ensure higher quality of care. Additionally, healthcare providers are adopting omnichannel customer service strategies to deliver a seamless and consistent experience across all customer interactions. This approach helps to unify communication channels and improve patient satisfaction by providing a cohesive service experience.