세계의 클라우드 기반 ITSM 시장 규모는 2022년에 52억 4,000만 달러에 달하며 예측 기간(2023-2030년)에 16.2%의 CAGR을 기록하고, 2030년에는 149억 8,000만 달러에 달할 것으로 예측되고 있습니다. 현재와 미래의 클라우드 IT 서비스 관리 시장 동향은 시장의 전반적인 매력을 결정하기 위해 개요를 설명합니다. 상위 영향 요인은 예측 기간 중 클라우드 ITSM 시장의 기회를 부각하고 있습니다. 클라우드 기반 기술 채택의 증가는 클라우드 ITSM 업계의 시장 성장을 촉진하는 주요 요인입니다. 또한 AI 지원 도구와 ITSM 솔루션의 통합은 시장 성장을 촉진할 것으로 예상됩니다. 그러나 기밀 데이터 및 비즈니스 프로세스에 대한 보안 및 개인정보 보호의 우려가 예측 기간 중 시장 성장을 방해할 것으로 예상됩니다. 또한 BYOD 트렌드의 보급과 모바일 워크포스의 증가는 향후 몇 년간 클라우드 ITSM 시장에 큰 성장 기회를 가져올 것으로 예상됩니다. 또한, 중소기업의 수요 증가도 향후 수년간 클라우드 ITSM 시장의 성장에 유리한 기회를 가져올 것으로 예상됩니다.
클라우드는 수많은 솔루션과 서비스를 유연하게 배포할 수 있으므로 기업은 효율적이고 효과적으로 데이터를 관리할 수 있습니다. 또한 클라우드 기반 기술은 비용 효율적이고 배포가 용이하기 때문에 대기업뿐만 아니라 중소기업에서도 클라우드 ITSM에 대한 수요가 증가하고 있습니다. 또한 IT 인프라를 관리하는 데 필요한 IT 하드웨어 관리 리소스가 클라우드 솔루션에서 매우 적기 때문에 추가 하드웨어 비용이 필요하지 않습니다. 따라서 기업은 비즈니스 프로세스에서 클라우드 기반 기술을 도입하고 있습니다. 이러한 요인들이 결합되어 클라우드 ITSM 솔루션과 서비스에 대한 수요가 높아지고 있습니다.
The global cloud-based ITSM market size was valued at $5.24 billion in 2022, and is projected to reach $14.98 billion by 2030, registering a CAGR of 16.2% during the forecast period (2023-2030). Current and future cloud IT service management market trends are outlined to determine the overall attractiveness of the market. The top impacting factors highlight the cloud ITSM market opportunity during the forecast period. The increase in the adoption of cloud-based technologies is the key factor that drives the market growth for the cloud ITSM industry. In addition, integration of AI-enabled tools with ITSM solutions is expected to boost market growth. However, security & privacy concerns for confidential data and business processes are expected to impede the market growth during the forecast period. Furthermore, the widespread adoption of BYOD trend and the increase in the mobile workforce are expected to provide major growth opportunities for the cloud ITSM market in the upcoming years. In addition, the rise in demand among small & medium enterprises is also anticipated to provide lucrative opportunities for the cloud ITSM market growth in the forthcoming years.
The cloud enables flexible deployment of numerous solutions and services, which allows organizations to manage their data efficiently and effectively. Moreover, cloud-based technologies are cost-effective and easy to deploy, which drives the demand for cloud ITSM among large as well as small & medium organizations. In addition, to manage IT infrastructure, the cloud solutions require very less IT hardware administrative resources, which further eradicates the need for additional hardware costs. Thus, organizations are deploying cloud-based technologies across their business processes. Hence, such factors combined create the demand for cloud ITSM solutions and services.
The global cloud-based ITSM market is segmented based on the component, organization size, and industry. Based on the component, the market is segmented into solutions and services. On the basis of organization size, the market is segmented into small and medium enterprises, and large enterprises. Further, based on industry, the market is sub-segmented into IT & telecommunication, healthcare, manufacturing, retail, education, and others. Among the organization size segment, the large enterprises sub-segment is expected to cater prominent market share over the forecast period.
By organization size, the large enterprise segment dominated the cloud IT service management (ITSM) market and is expected to remain dominant during the forecast period. The growth of this segment is mainly attributed to the increased demand for automation and streamlining business processes, which deal with large volumes of customer queries and facilitate personal customer engagement. However, the small and medium-sized enterprises segment is expected to witness the highest growth rate during the forecast period mainly due to the increase in popularity of cloud services among these enterprises, which has compelled organizations to move on-premises ITSM to the cloud.
The global cloud-based ITSM market is further segmented based on geography including North America (the US, and Canada), Europe (Italy, Spain, Germany, France, and Others), Asia-Pacific (India, China, Japan, South Korea, and Others), and the Rest of the World (the Middle East &Africa, and Latin America). The market can be analyzed for particular region or country level as per the requirement. Among these, the Asia-Pacific regional market is expected to cater to prominent growth over the forecast period, however, the North American region is projected to experience considerable growth in the cloud-based ITSM market.
Among all the regions, North America is projected to remain at the forefront and hold the highest position in the global Cloud ITSM market in the forthcoming years. This is attributable to the increasing investments by key players to develop advanced cloud ITSM software and solutions in the region. North America dominated the global cloud ITSM market and is expected to remain dominant during the cloud ITSM market forecast period due to the presence of major market players and the rise in investment & spending on cloud technologies. In addition, an increase in focus on automation and end-user services boosts the adoption of cloud ITSM solutions and services in North America.
The major companies serving the global cloud-based ITSM market include ServiceNow, Inc., IBM Corporation, Hewlett Packard Enterprise Company, Citrix Systems, CA Technologies, and others. The market players are considerably contributing to the market growth by the adoption of various strategies including mergers and acquisitions, partnerships, collaborations, funding, and new product launches, to stay competitive in the market.