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클라우드 텔레포니 서비스 동향 및 전망

세계 클라우드 텔레포니 서비스 시장은 2024년부터 2030년까지 9.5%의 연평균 복합 성장률(CAGR)로 성장하여 2030년까지 약 396억 달러에 달할 것으로 예상됩니다. 이 시장의 주요 동인은 통신 사업자의 기존 네트워크에서 IP 네트워크로의 전환, 원격 근무 정책의 채택 증가, 클라우드 서비스에 대한 세계 수요 증가입니다. 세계 클라우드 텔레포니 서비스 시장은 BFSI, 정부 기관, 통신 및 IT, 헬스케어, 미디어 및 엔터테인먼트, 소매 시장 등에서 기회가 있어 전망이 밝습니다.

클라우드 텔레포니 서비스 시장 인사이트

Lucintel은 저렴한 가격의 네트워크 서비스와 직관적인 인터페이스를 통해 커뮤니케이션을 향상시키는 등 많은 이점을 제공하기 때문에 예측 기간 동안 인터넷 음성 프로토콜이 더 큰 부문을 차지할 것으로 예상하고 있습니다. 라고 밝혔습니다.

북미에서는 VoIP(Voice over Internet Protocol) 통화, 온라인 회의, 화상 회의 및 기타 비즈니스 관련 업무를 위한 호스팅된 클라우드 텔레포니 서비스 이용이 이 지역의 소비자와 기업 모두에서 확대됨에 따라 예측 기간 동안 가장 높은 성장세를 보일 것으로 예상됩니다. 전망입니다.

이 보고서는 다음과 같은 11가지 주요 질문에 대한 답변을 담고 있습니다.

• Q.1. 시장 부문 중 가장 유망하고 성장성이 높은 기회는 무엇인가?
• Q.2. 어떤 부문이 더 빠른 속도로 성장할 것이며, 그 이유는 무엇인가?
• Q.3. 향후 성장이 가속화될 것으로 예상되는 지역과 그 이유는?
• Q.4. 시장 역학에 영향을 미치는 주요 요인은? 시장의 주요 과제와 비즈니스 리스크는 무엇인가?
• Q.5. 이 시장에서의 비즈니스 리스크와 경쟁 위협은 무엇인가?
• Q.6. 이 시장의 새로운 트렌드와 그 이유는?
• Q.7. 시장에서의 고객 수요 변화에는 어떤 것들이 있는가?
• Q.8. 이 시장의 새로운 발전과 그 발전을 주도하고 있는 기업은?
• Q.9. 이 시장의 주요 기업은? 주요 기업들은 사업 성장을 위해 어떤 전략적 노력을 기울이고 있는가?
• Q.10. 이 시장의 경쟁 제품에는 어떤 것들이 있으며, 소재 및 제품 대체에 따른 시장 점유율 하락의 위협은 어느 정도인가?
• Q.11. 지난 5년간 어떤 M&A가 이루어졌고, 업계에 어떤 영향을 미쳤는가?

목차

제1장 주요 요약

제2장 세계의 클라우드 텔레포니 서비스 시장 : 시장 역학

• 서론, 배경, 분류
• 공급망
• 업계 촉진요인과 과제

제3장 시장 동향과 예측 분석(2018-2030년)

• 거시경제 동향(2018-2023년)과 예측(2024-2030년)
• 세계의 클라우드 텔레포니 서비스 시장 동향(2018-2023년)과 예측(2024-2030년)
• 전개 모델별 세계의 클라우드 텔레포니 서비스 시장
  • 클라우드
  • 호스티드
• 네트워크별 세계의 클라우드 텔레포니 서비스 시장
  • Public Switched Telephone Network
  • Voice Over Internet Protocol
• 최종 용도별 세계의 클라우드 텔레포니 서비스 시장
  • 은행/금융서비스/보험(BFSI)
  • 정부
  • 통신 및 IT
  • 헬스케어
  • 미디어 및 엔터테인먼트
  • 소매
  • 기타

제4장 지역별 시장 동향과 예측 분석(2018-2030년)

• 지역별 세계의 클라우드 텔레포니 서비스 시장
• 북미의 클라우드 텔레포니 서비스 시장
• 유럽의 클라우드 텔레포니 서비스 시장
• 아시아태평양의 클라우드 텔레포니 서비스 시장
• 기타 지역의 클라우드 텔레포니 서비스 시장

제5장 경쟁 분석

• 제품 포트폴리오 분석
• 운영상 통합
• Porter의 Five Forces 분석

제6장 성장 기회와 전략적 분석

• 성장 기회 분석
  • 전개 모델별 세계의 클라우드 텔레포니 서비스 시장 성장 기회
  • 네트워크별 세계의 클라우드 텔레포니 서비스 시장 성장 기회
  • 최종 용도별 세계의 클라우드 텔레포니 서비스 시장 성장 기회
  • 지역별 세계의 클라우드 텔레포니 서비스 시장 성장 기회
• 세계 클라우드 텔레포니 서비스 시장의 새로운 동향
• 전략적 분석
  • 신제품 개발
  • 세계의 클라우드 텔레포니 서비스 시장 용량 확대
  • 세계 클라우드 텔레포니 서비스 시장의 인수합병(M&A) 및 합작투자(JV)
  • 인증 및 라이선싱

제7장 유력 기업의 기업 개요

• DIALPAD
• 8x8
• Go 2 Market
• BroadSoft
• Knowlarity Communications
• AVOXI
• Exotel Techcom
• Microsoft
• LeadNXT
• Cisco Systems

영문목차

Cloud Telephony Service Trends and Forecast

The future of the global cloud telephony service market looks promising with opportunities in the BFSI, government, telecom & IT, healthcare, media & entertainment, and retail markets. The global cloud telephony service market is expected to reach an estimated $39.6 billion by 2030 with a CAGR of 9.5% from 2024 to 2030. The major drivers for this market are transformation of telecom companies from conventional to IP networks, rising adoption of remote working policies, and growing demand of cloud services across the globe.

A more than 150-page report is developed to help in your business decisions.

Cloud Telephony Service by Segment

The study includes a forecast for the global cloud telephony service by deployment model, network, end use, and region.

Cloud Telephony Service Market by Deployment Model [Shipment Analysis by Value from 2018 to 2030]:

• Cloud
• Hosted

Cloud Telephony Service Market by Network [Shipment Analysis by Value from 2018 to 2030]:

• Public Switched Telephone Network
• Voice Over Internet Protocol

Cloud Telephony Service Market by End Use [Shipment Analysis by Value from 2018 to 2030]:

• BFSI
• Government
• Telecom & IT
• Healthcare
• Media & Entertainment
• Retail
• Others

Cloud Telephony Service Market by Region [Shipment Analysis by Value from 2018 to 2030]:

• North America
• Europe
• Asia Pacific
• The Rest of the World

List of Cloud Telephony Service Companies

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies cloud telephony service companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the cloud telephony service companies profiled in this report include-

• Dialpad
• 8X8
• Go 2 Market
• Broadsoft
• Knowlarity Communications
• Avoxi
• Exotel Techcom
• Microsoft
• Leadnxt
• Cisco Systems

Cloud Telephony Service Market Insights

Lucintel forecasts that voice over internet protocol will remain the larger segment over the forecast period because it offers a number of benefits, including affordable network services and an intuitive interface that promotes improved communication.

North America is expected to witness highest growth over the forecast period due to growing use of hosted cloud phone services for voice-over-internet protocol (VoIP) calls, online meetings, video conferencing, and other business-related tasks by both consumers and businesses in this region.

Features of the Global Cloud Telephony Service Market

Market Size Estimates: Cloud telephony service market size estimation in terms of value ($B).

Trend and Forecast Analysis: Market trends (2018 to 2023) and forecast (2024 to 2030) by various segments and regions.

Segmentation Analysis: Cloud telephony service market size by deployment model, network, end use, and region in terms of value ($B).

Regional Analysis: Cloud telephony service market breakdown by North America, Europe, Asia Pacific, and Rest of the World.

Growth Opportunities: Analysis of growth opportunities in different deployment model, network, end use, and regions for the cloud telephony service market.

Strategic Analysis: This includes M&A, new product development, and competitive landscape of the cloud telephony service market.

Analysis of competitive intensity of the industry based on Porter's Five Forces model.

FAQ

Q.1 What is the cloud telephony service market size?

Answer: The global cloud telephony service market is expected to reach an estimated $39.6 billion by 2030.

Q.2 What is the growth forecast for cloud telephony service market?

Answer: The global cloud telephony service market is expected to grow with a CAGR of 9.5% from 2024 to 2030.

Q.3 What are the major drivers influencing the growth of the cloud telephony service market?

Answer: The major drivers for this market are transformation of telecom companies from conventional to IP networks, rising adoption of remote working policies, and growing demand of cloud services across the globe.

Q4. What are the major segments for cloud telephony service market?

Answer: The future of the global cloud telephony service market looks promising with opportunities in the BFSI, government, telecom & IT, healthcare, media & entertainment, and retail markets.

Q5. Who are the key cloud telephony service market companies?

Answer: Some of the key cloud telephony service companies are as follows:

• Dialpad
• 8X8
• Go 2 Market
• Broadsoft
• Knowlarity Communications
• Avoxi
• Exotel Techcom
• Microsoft
• Leadnxt
• Cisco Systems

Q6. Which cloud telephony service market segment will be the largest in future?

Answer: Lucintel forecasts that voice over internet protocol will remain the larger segment over the forecast period because it offers a number of benefits, including affordable network services and an intuitive interface that promotes improved communication.

Q7. In cloud telephony service market, which region is expected to be the largest in next 5 years?

Answer: North America is expected to witness highest growth over the forecast period due to growing use of hosted cloud phone services for voice-over-internet protocol (VoIP) calls, online meetings, video conferencing, and other business-related tasks by both consumers and businesses in this region.

Q.8 Do we receive customization in this report?

Answer: Yes, Lucintel provides 10% customization without any additional cost.

This report answers following 11 key questions:

• Q.1. What are some of the most promising, high-growth opportunities for the cloud telephony service market by deployment model (cloud and hosted), network (public switched telephone network and voice over internet protocol), end use (BFSI, government, telecom & IT, healthcare, media & entertainment, retail, and others), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
• Q.2. Which segments will grow at a faster pace and why?
• Q.3. Which region will grow at a faster pace and why?
• Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
• Q.5. What are the business risks and competitive threats in this market?
• Q.6. What are the emerging trends in this market and the reasons behind them?
• Q.7. What are some of the changing demands of customers in the market?
• Q.8. What are the new developments in the market? Which companies are leading these developments?
• Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
• Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
• Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?

Table of Contents

1. Executive Summary

2. Global Cloud Telephony Service Market : Market Dynamics

• 2.1: Introduction, Background, and Classifications
• 2.2: Supply Chain
• 2.3: Industry Drivers and Challenges

3. Market Trends and Forecast Analysis from 2018 to 2030

• 3.1. Macroeconomic Trends (2018-2023) and Forecast (2024-2030)
• 3.2. Global Cloud Telephony Service Market Trends (2018-2023) and Forecast (2024-2030)
• 3.3: Global Cloud Telephony Service Market by Deployment Model
  • 3.3.1: Cloud
  • 3.3.2: Hosted
• 3.4: Global Cloud Telephony Service Market by Network
  • 3.4.1: Public Switched Telephone Network
  • 3.4.2: Voice Over Internet Protocol
• 3.5: Global Cloud Telephony Service Market by End Use
  • 3.5.1: BFSI
  • 3.5.2: Government
  • 3.5.3: Telecom & IT
  • 3.5.4: Healthcare
  • 3.5.5: Media & Entertainment
  • 3.5.6: Retail
  • 3.5.7: Others

4. Market Trends and Forecast Analysis by Region from 2018 to 2030

• 4.1: Global Cloud Telephony Service Market by Region
• 4.2: North American Cloud Telephony Service Market
  • 4.2.2: North American Cloud Telephony Service Market by End Use: BFSI, Government, Telecom & IT, Healthcare, Media & Entertainment, Retail, and Others
• 4.3: European Cloud Telephony Service Market
  • 4.3.1: European Cloud Telephony Service Market by Network: Public Switched Telephone Network and Voice Over Internet Protocol
  • 4.3.2: European Cloud Telephony Service Market by End Use: BFSI, Government, Telecom & IT, Healthcare, Media & Entertainment, Retail, and Others
• 4.4: APAC Cloud Telephony Service Market
  • 4.4.1: APAC Cloud Telephony Service Market by Network: Public Switched Telephone Network and Voice Over Internet Protocol
  • 4.4.2: APAC Cloud Telephony Service Market by End Use: BFSI, Government, Telecom & IT, Healthcare, Media & Entertainment, Retail, and Others
• 4.5: ROW Cloud Telephony Service Market
  • 4.5.1: ROW Cloud Telephony Service Market by Network: Public Switched Telephone Network and Voice Over Internet Protocol
  • 4.5.2: ROW Cloud Telephony Service Market by End Use: BFSI, Government, Telecom & IT, Healthcare, Media & Entertainment, Retail, and Others

5. Competitor Analysis

• 5.1: Product Portfolio Analysis
• 5.2: Operational Integration
• 5.3: Porter's Five Forces Analysis

6. Growth Opportunities and Strategic Analysis

• 6.1: Growth Opportunity Analysis
  • 6.1.1: Growth Opportunities for the Global Cloud Telephony Service Market by Deployment Model
  • 6.1.2: Growth Opportunities for the Global Cloud Telephony Service Market by Network
  • 6.1.3: Growth Opportunities for the Global Cloud Telephony Service Market by End Use
  • 6.1.4: Growth Opportunities for the Global Cloud Telephony Service Market by Region
• 6.2: Emerging Trends in the Global Cloud Telephony Service Market
• 6.3: Strategic Analysis
  • 6.3.1: New Product Development
  • 6.3.2: Capacity Expansion of the Global Cloud Telephony Service Market
  • 6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global Cloud Telephony Service Market
  • 6.3.4: Certification and Licensing

7. Company Profiles of Leading Players

• 7.1: DIALPAD
• 7.2: 8x8
• 7.3: Go 2 Market
• 7.4: BroadSoft
• 7.5: Knowlarity Communications
• 7.6: AVOXI
• 7.7: Exotel Techcom
• 7.8: Microsoft
• 7.9: LeadNXT
• 7.10: Cisco Systems