[시장보고서]모바일 보이스 전략 : 시장 예측, 경쟁 리더보드, 미래 수익화(2023-2028년)

모바일 보이스 전략 : 시장 예측, 경쟁 리더보드, 미래 수익화(2023-2028년)

Mobile Voice Strategies: Market Forecasts, Competitor Leaderboard & Future Monetisation 2023-2028

상품코드 : 1313785

리서치사 : Juniper Research Ltd

발행일 : 2023년 07월

페이지 정보 : 영문

라이선스 & 가격 (부가세 별도)

한글목차

이 보고서는 세계 모바일 보이스 시장을 조사하여 사업자의 미래 수익화 기회에 대한 종합적인 분석과 주요 모바일 보이스 서비스 제공업체에 대한 평가 등을 제공합니다.

주요 시장 통계

2023년 시장 규모:	2,300억 달러
2028년 시장 규모:	1,830억 달러
2023-2028년 CAGR:	-4.53%

참고 기업

인터뷰: Infobip, Mavenir, Sinch, TOMIA.
Juniper Research 경쟁 리더보드에 등재된 업체: Bandwidth, CM.com, Ericsson, Huawei, iBASIS, Infobip, Mavenir, Nokia, Route Mobile, Ribbon. Communications, Sinch, Syniverse, TOMIA, Twilio, Vonage.
언급: 20 Minutes, 8x8, A Vot?, Absa Cape, Acqueon, ACTITO, Adobe, Aircall, Airwide Solutions, Alfa-Bank Kazakhstan, Alianza, Allied Bank, Alianza. American Express, Amnesia, Amphia Hospital, Anam, Anova Data, Apple, Appmiral, Apptivo, Ares Management, Asia Insurance 1950, AT&T, Atlas Communications, AWS, Bancontact, Beacon Telecom, Bessemer Venture Partners, BH Telecom, Bharti Airtel, BICS, BlaBlaCar, BlackRock, BMW, Boku, Bolt, Booking.com, BT, Building BlaBlaCar, Boku, Bolt Booking.com, BT, Building Blocks, Bukalapak, Cancer Research UK, Carahsoft Technology Corporation, CarDekho, Carlyle Group, centre3, Chatfuel, China Mobile, China Telecom, China Telecom, Cisco China Mobile, China Telecom, Cisco, Citrus, Coca-Cola, Columbus Telephone, Comcast, Conceptboard, Conneaut Telephone, Cradlepoint, CX Company, CX Company, 다마칸, Darazan Dahmakan, Daraz, Dash Carrier Services, Datora, Deliveroo, Dell, Deutsche Telekom , DHL, Dialpad, DinarPAY, Domino's, DoorDash, Doosan, Draper Fisher Jurveston, EaseMyTrip.com, eBay, ECI Telecom, Edgewater Networks, EE, Electric Imp, Etam, Evolve IP, Fitbit, FKP Scorpio, Flabba, Gamigo, Genesisys, GitHub Genesys, GitHub, Glassdoor, GoDaddy, GoDaddy, Going.io, Google, GrandPad, GRNet, GTBank, Healthcare at Home, Heineken, HF Group, Hitachi America Ltd, HubSpot , Hulu, iDeal, IKEA, Inclusa, Indosat Ooerdoo, Innova, Jazz, Jive, Johnson & Johnson, JT Group, Jumper.ai, JustPark, Kakao Talk, Kickstarter, Klaviyo, L'Oreal, L'Oreal Klaviyo, L'Oreal, Leanpay, LINE, LogMeln, Lowlands, Lumine Group, Lyft, Marham, Marks & Spencer, Marvell, Mastercard, MathWorks, medGo, MediaMarkt, MedGo, MediaMarkt, Mepal, MercadoLibrary, Jive. Mepal, MercadoLibre, Meta, Microsoft, Minu, Mi-Pay, Missguided, MobiFone Vietnam, Movistar, Mukuru, NAC Breda, Nederlandse Loterij, Netokracija, NI(Northern Ireland) Water, Nickelback, NAC Breda NI(Northern Ireland) Water, Nickel, NLB Banka, Nomorobo, Novant Health, Novum Networks, NU Echo, NuWave, O2, OneReach, Ooredoo, OpenMarket, OpenRent , OpenSooq, Orange, Ouest France, Out-There, Over.ai, Papa John's Pizza, Parkmobile, Paylogic, PayPlaza, Peerless Network, Philips, Phone.com, Phone. Rently, Republic Wireless, Revolut, Ring Central, RobinHQ.com, Royal KPN NV, RSPCA, Safaricom, Salesforce, SAP, Segment, Senati, Sendclean, Shift Conference, ShiftMag, ShoeBeDo, Shopify, Simfony, Sky, Skype, SoftBank, Sparkle, Speech Village, Spotify, Starhome Mach , Stoke, Stripe, SurfNet, SurveyMonkey, Swisscom, TakeMe, TakeMe, Stoke SurveyMonkey, Swisscom, Takeaway.com, TanTan, Telarix, Tele2, Teledgers Technologies, Telef? Deutschland, Telekom Romania, Telenor, Telia, TelstraClear, Teravoz, Tigo, TixBox, T-Mobile, Tofane Global, TraceDock, Trieste, Trumpia, TTN, TTN, Twilio, Twitch, Twitter, Telef? Twilio, Twitch, Twitter, UBA, Uber, Ulticom, Unilever, Unitalk, UniVoIP, ValueFirst, Verizon, Viber, Vivid, Vivo, VMware, Vodafone, Vodafone Fiji, Vodafone, Vodafone Fiji, Voicea Voicea, VoiceBase, Voicelt, Volaris Group, Volpy, Voxbone, VTR Chile, Weave, WebRTC Ventures, WeChat, Weekender, WeFarm, Welthungerhilfe, WhatsApp , Windstream, Wipro, Wurth, Yelp, Yousign, Zalora, Zapier, Zendesk, Zillow Group, Zipcar, Zipwhip, Zoom.

시장 동향과 전략

제1장 중요 사항과 전략적 추천사항

중요 사항
전략적인 추천사항

제2장 향후 시장 전망

향후 시장 전망
- 현재 시장 금액
  - i. 보이스 시장 금액
- 모바일 보이스 주요 네트워크
  - i. 2G SIM
  - ii. 3G SIM
  - iii. 4G SIM
  - iv. 5G SIM
모바일 보이스 시장의 주요 촉진요인
모바일 보이스 시장의 과제

제3장 향후 비지니스 모델 분석

주요 사업자 기술
- VoLTE
- Vo5G
- OTT 보이스
- VoWi-Fi
- 음성 어시스턴트, 인식
  - i. 음성 어시스턴트 시장에 대한 과제
- 비디오 통화
향후 수익화 가능한 음성 서비스
- CCaaS
- 플래시 콜링, 보이스 방화벽, 네트워크 감사
- 음성 어시스턴트
- 프로그래머블 보이스
- UCaaS
- 콜 트래킹
- IVR(대화형 음성 인식)
- 콜 마스킹

제4장 모바일 보이스 : 지역 분석

모바일 보이스 지역 분석
- 주요 조사 결과 개요
  - i. 극동과 중국의 리더십
  - ii. 북미와 서유럽의 모바일 보이스 미래 핵심을 이루는 중요한 협력, 연구, OTT
  - iii. 불확실성에 싸여 있는 인도 아대륙
  - iv. 아프리카와 중동의 모바일 보이스 진보 병치
- 북미
  - i. 미국
  - ii. 캐나다
- 라틴아메리카
  - i. 아르헨티나
  - ii. 브라질
  - iii. 멕시코
- 서유럽
  - i. 프랑스
  - ii. 독일
  - iii. 영국
- 중유럽 및 동유럽
  - i. 러시아
  - ii. 터키
극동·중국
- i. 중국
- ii. 일본
- iii. 한국
- 인도 아대륙
  - i. 인도
  - ii. 파키스탄
- 기타 아시아태평양
  - i. 호주
  - ii. 인도네시아
  - iii. 싱가포르
- 아프리카와 중동
  - i. 나이지리아
  - ii. 남아프리카공화국
  - iii. 카타르

경쟁 리더보드

제1장 Juniper Research 경쟁 리더보드

이 보고서를 읽어야 하는 이유
- 주요 경쟁 리더보드 포인트

제2장 벤더 개요

모바일 보이스 벤더 개요
- Bandwidth
- CM.com
- Ericsson Networks
- Huawei
- iBASIS
- Infobip
- Mavenir Systems
- Nokia
- Ribbon Communications
- Route Mobile Limited
- Sinch
- Syniverse
- TOMIA
- Twilio
- Vonage
Juniper Research 리더보드 평가 방법
- 제한과 해석

데이터와 예측

제1장 시장 개요와 향후 시장 전망

모바일 보이스 예측 서론
- 5G 네트워크와 OTT 챌린저
- 사업자의 매출과 기업에 대한 소리
- 가상화와 운영 비용 절감
모바일 보이스 시장 개요
- 합계 음성 시간(분)
- 모바일 보이스 전체 시장 금액

제2장 오퍼레이터 보이스

오퍼레이터 보이스 서론
- i. 프로그래머블 보이스
- ii. 콜 마스킹
- iii. 기존 트래픽 수익화
오퍼레이터 보이스 시장 조사 방법
모바일 보이스에 사용되는 총 셀룰러 데이터
사업자에게 청구되는 음성 총매출

제3장 VoLTE

VoLTE 서론
VoLTE 조사 방법
- VoLTE 음성 시장
- VoLTE 음성 조사 방법
  - i. VoLTE 사용자 합계
  - ii. VoLTE 합계 시간(분)
  - iii. VoLTE 총매출
VoLTE를 사용한 4G LTE 모바일 접속 총수
4G VoLTE 합계 시간(분)
VoLTE 유효한 총매출

제4장 Vo5G

Vo5G 서론
Vo5G 조사 방법
- Vo5G 시장 전망
- Vo5G 예측 방법
  - i. Vo5G 총가입자수
  - ii. Vo5G 합계 시간(분)
  - iii. Vo5G 데이터 트래픽 합계
  - iv. Vo5G 총매출
- Vo5G 사용자 합계
Vo5G 데이터 트래픽 합계
Vo5G 유효한 총매출

제5장 OTT 보이스

OTT 보이스의 어드레서블 사용자 기반, 서론, 조사 방법
- 서론
- 어드레서블 사용자 기반
- 예측 방법
OTT 보이스 사용자 총수
OTT 보이스 합계 시간(분)
OTT 보이스에 의한 셀룰러 네트워크상에서 전송되는 데이터 합계

제6장 모바일 비디오 통화

모바일 비디오 통화 서론과 조사 방법
- 모바일 비디오 통화 서론
- 예측 방법
  - i. 비디오 통화 사용자 합계
  - ii. MNO 네트워크 경유로 전송되는 비디오 통화 데이터 합계
  - iii. 사업자에게 청구되는 음성 비디오 통화의 유효한 매출
모바일 비디오 통화 사용자 총수
사업자의 네트워크 경유로 전송되는 모바일 비디오 통화 데이터 합계

ksm

영문 목차

영문목차

REPORT OVERVIEW

Juniper Research's latest “Mobile Voice Strategies” report provides in-depth insight into the mobile voice space, including comprehensive analysis of the future monetisation opportunities for operators and assessment of leading mobile voice service providers. Our comprehensive study provides a comprehensive evaluation of voice and video technologies including:

VoLTE
Vo5G
OTT Voice
Voice Assistant Calling
Video Calling

The research suite includes:

Market Trends & Strategies (PDF)
Data & Forecasting (PDF)
5-year Market Sizing & Forecast Spreadsheet (Excel)
12 Months' Access to our harvest Online Data Platform

Key Market Statistics

Market size in 2023:	$230bn
Market size in 2028:	$183bn
2023 to 2028 CAGR:	-4.53%

KEY FEATURES

Future Business Model Analysis: An assessment of key and emerging monetisation opportunities for operators and mobile voice service providers for technologies including:
- Call Tracking
- Call Masking
- CCaaS
- Flash Calling, Voice Firewalls, and Network Auditing
- IVR (Interactive Voice Response)
- Programmable Voice
- UCaaS
- Voice Assistants

Benchmark Industry Forecasts: 5-year forecasts are provided for total mobile voice users, minutes, data, and revenue. These forecasts were split into six mobile voice technologies including operator voice market, VoLTE, Vo5G, OTT voice, mobile video calling, and voice assistant calling for 8 key global regions and 60 select countries including:

North America:
- Canada, US

Latin America:
- Argentina, Brazil, Chile, Colombia, Ecuador, Mexico, Peru, Uruguay

West Europe:
- Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK

Central & East Europe:
- Croatia, Czech Republic, Hungary, Poland, Romania, Russia, Turkey, Ukraine

Far East & China:
- China, Hong Kong, Japan, South Korea

Indian Subcontinent:
- Bangladesh, India, Nepal, Pakistan

Rest of Asia Pacific:
- Australia, Indonesia, Malaysia, New Zealand, Philippines, Singapore, Thailand, Vietnam

Africa & Middle East:
- Algeria, Egypt, Israel, Kenya, Kuwait, Nigeria, Qatar, Saudi Arabia, South Africa, United Arab Emirates

Mobile Voice Regional Analysis: A technology impact assessment for mobile voice technologies, across 8 key regions.

Juniper Research Competitor Leaderboard: Key player capability and capacity assessment for 15 mobile voice service providers; positioning them as either an established leader, leading challenger, or disruptor and challenger. Our Competitor Leaderboard scores these companies on their size of operations in the mobile voice space, their extent and breadth of market partnerships, the sophistication of their platforms and Juniper Research's view on each company's innovation and future business prospects. The companies included in Juniper Research's Mobile Voice Competitor Leaderboard are:
- Bandwidth
- CM.com
- Ericsson Networks
- Huawei
- iBasis
- Infobip
- Mavenir Systems
- Nokia
- Ribbon Communications
- Route Mobile Limited
- Sinch
- Syniverse
- TOMIA
- Twilio
- Vonage

KEY QUESTIONS ANSWERED

1. Which mobile voice service providers are leading the market in 2023?

2. What emerging mobile voice technologies will disrupt the market in the future?

3. What will the value of the mobile voice market be in 2028?

4. What strategies must operators deploy to capitalise on the re-emergence of voice as a profitable channel?

5. How can operators capitalise on the growth of mobile voice services?

COMPANIES REFERENCED

Interviewed: Infobip, Mavenir, Sinch, TOMIA.

Included in Juniper Research Competitor Leaderboard: Bandwidth, CM.com, Ericsson, Huawei, iBASIS, Infobip, Mavenir, Nokia, Route Mobile, Ribbon Communications, Sinch, Syniverse, TOMIA, Twilio, Vonage.

Mentioned: 20 Minutes, 8x8, A Voté, Absa Cape, Acqueon, ACTITO, Adobe, Aircall, Airwide Solutions, Alfa-Bank Kazakhstan, Alianza, Allied Bank, American Express, Amnesia, Amphia Hospital, Anam, Anova Data, Apple, Appmiral, Apptivo, Ares Management, Asia Insurance 1950, AT&T, Atlas Communications, AWS, Bancontact, Beacon Telecom, Bessemer Venture Partners, BH Telecom, Bharti Airtel, BICS, BlaBlaCar, BlackRock, BMW, Boku, Bolt, Booking.com, BT, Building Blocks, Bukalapak, Cancer Research UK, Carahsoft Technology Corporation, CarDekho, Carlyle Group, centre3, Chatfuel, China Mobile, China Telecom, Cisco, Citrus, Coca-Cola, Columbus Telephone, Comcast, Conceptboard, Conneaut Telephone, Cradlepoint , CX Company, Dahmakan, Daraz, Dash Carrier Services, Datora, Deliveroo, Dell, Deutsche Telekom , DHL, Dialpad, DinarPAY, Domino's, DoorDash, Doosan, Draper Fisher Jurveston, EaseMyTrip.com, eBay, ECI Telecom, Edgewater Networks, EE, Electric Imp, Etam, Evolve IP, Fitbit, FKP Scorpio, Flabba, Gamigo, Genesys, GitHub, Glassdoor, GoDaddy, Going.io, Google, GrandPad, GRNet, GTBank, Healthcare at Home, Heineken, HF Group, Hitachi America Ltd, HubSpot, Hulu, iDeal, IKEA, Inclusa, indeed, Indosat Ooerdoo, Innova, Jazz, Jive, Johnson & Johnson, JT Group, Jumper.ai, JustPark, Kakao Talk , Kickstarter, Klaviyo, L'Oreal, Leanpay, LINE, LogMeln, Lowlands, Lumine Group, Lyft, Marham, Marks & Spencer, Marvell, Mastercard, MathWorks, medGo, MediaMarkt, Mepal, MercadoLibre, Meta, Microsoft, Minu, Mi-Pay, Missguided, MobiFone Vietnam, Movistar, Mukuru, NAC Breda, Nederlandse Loterij, Netokracija, NI (Northern Ireland) Water, Nickel, NLB Banka, Nomorobo, Novant Health, Novum Networks, NU Echo, NuWave, O2, OneReach, Ooredoo, OpenMarket, OpenRent, OpenSooq, Orange, Ouest France, Out-There, Over.ai, Papa John's Pizza, Parkmobile, Paylogic, PayPlaza, Peerless Network, Philips, Phone.com, Pinger, PIVOT, Pure IP, R&R Managed Telecom Services, Raiffeisen Bank, Rakuten Symphony, Randstad, Rapido, Rappi, React Mobile, Redpoint Venture, Rently, Republic Wireless, Revolut, Ring Central, RobinHQ.com, Royal KPN NV, RSPCA, Safaricom, Salesforce, SAP, Segment, Senati, Sendclean, Shift Conference, ShiftMag, ShoeBeDo, Shopify, Simfony, Sky, Skype, SoftBank, Sparkle, Speech Village, Spotify, Starhome Mach , Stoke, Stripe, SurfNet, SurveyMonkey, Swisscom, Takeaway.com, TanTan, Telarix, Tele2, Teledgers Technologies, Telefónica, Telegram, Telekom Austria Group, Telekom Deutschland, Telekom Romania, Telenor, Telia, TelstraClear, Teravoz, Tigo, TixBox, T-Mobile, Tofane Global, TraceDock, Trieste, Trumpia, TTN, Twilio, Twitch, Twitter, UBA, Uber, Ulticom, Unilever, Unitalk, UniVoIP, ValueFirst, Verizon, Viber, Vivid, Vivo, VMware, Vodafone, Vodafone Fiji, Voicea, VoiceBase, Voicelt, Volaris Group, Volpy, Voxbone, VTR Chile, Weave, WebRTC Ventures, WeChat, Weekender, WeFarm, Welthungerhilfe, WhatsApp, Windstream, Wipro, Wurth, Yelp, Yousign, Zalora, Zapier, Zendesk, Zillow Group, Zipcar, Zipwhip, Zoom.

DATA & INTERACTIVE FORECAST

Juniper Research's latest “Mobile Voice Strategies” forecast suite includes:

5-year benchmark forecasts for key metrics by 8 regions and 60 country-level splits, including:
- North America:

Canada, US

Latin America:
- Argentina, Brazil, Chile, Colombia, Ecuador, Mexico, Peru, Uruguay

West Europe:
- Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK

Central & East Europe:
- Croatia, Czech Republic, Hungary, Poland, Romania, Russia, Turkey, Ukraine

Far East & China:
- China, Hong Kong, Japan, South Korea

Indian Subcontinent:
- Bangladesh, India, Nepal, Pakistan

Rest of Asia Pacific:
- Australia, Indonesia, Malaysia, New Zealand, Philippines, Singapore, Thailand, Vietnam

Africa & Middle East:
- Algeria, Egypt, Israel, Kenya, Kuwait, Nigeria, Qatar, Saudi Arabia, South Africa, United Arab Emirates

Operator Voice Market, including:
- Total Minutes of Operator Voice Use of Mobile Voice
- Total Operator-billed Revenue
- Total Cellular Data Traffic Used for Mobile Voice

VoLTE Market, including:
- Total Number of 4G LTE Connections Using VoLTE
- Total 4G LTE Voice Minutes
- Total Mobile Data Traffic Attributable to VoLTE
- Total Effective VoLTE Revenue

Vo5G Market, including:
- Total Number of 5G Mobile Connections Using Vo5G
- Total 5G Voice Minutes
- Total Mobile Data Traffic Attributable to Vo5G
- Total Effective Vo5G Revenue

OTT Voice Market, including:
- Total Number of OTT Voice Users
- Total Minutes of OTT Voice Use of Mobile Voice
- Total Data Carried over Cellular Networks Attributable to Mobile Voice

Mobile Video Calling, including:
- Total Number of Mobile Video Calling Users
- Total Mobile Data Traffic Attributable to OTT Video Calling
- Effective Operator-billed Video Calling Revenue

Voice Assistant Calling, including:
- Total Number of Connected Speakers
- Total Minutes of Use for Calls to Landline or Mobile Numbers by Connected Speakers

Access to the full set of forecast data of 55 tables and over 25,080 datapoints.

Interactive Excel Scenario tool allowing users the ability to manipulate Juniper Research's data for 5 different metrics.

Juniper Research's highly granular interactive Excels enable clients to manipulate Juniper Research's forecast data and charts to test their own assumptions using the Interactive Scenario Tool and compare select markets side by side in customised charts and tables. IFxls greatly increase clients' ability to both understand a particular market and to integrate their own views into the model.

FORECAST SUMMARY

The total minutes of Vo5G (Voice over 5G) usage will reach 4.7 trillion in 2028; representing 42% of total minutes, and an increase of over 500% from 2023. To capitalise on this growth, Juniper Research urges operators to develop enterprise-facing solutions monetising the rise in demand of 5G voice services from enterprises. Operators must leverage the highly virtualised network architectures to rapidly launch new services such as programmable voice, call masking and flash calling to maximise 5G voice revenue.

Voice over 5G utilises the 5G network core to provide enhanced voice services, including ultra-high voice definition and the ability to integrate IP-based solutions over voice.

Despite the advantages of 5G networks operators will experience significant declines in voice revenue from consumer mobile subscriptions; leading to a decrease in the value of the voice market from $230 billion in 2023 to $182 billion in 2028. In response, operators must offset this decline with new revenue streams, including the development of new business-focused voice services.

Juniper Research recommends that operators achieve by developing their programmable voice offerings. The launch of the GSMA's Open Gateway in 2023 provides operators with an ideal platform to rapidly develop and implement new programmable voice services. The initiative, which already includes tier 1 operators, will enable federated access to APIs over operator networks; substantially reducing the time for new voice services to be implemented across operator networks globally.

Juniper Research also recommends that operators further develop and implement voice firewalls that can differentiate between P2P voice and business voice traffic. This will enable operators to charge enterprises a premium for voice, in a similar fashion to the business messaging ecosystem established today. Additionally, 5G networks will enable operators to better compete against OTT voice services, as 5G allows for swift deployments of new technologies, such as voice firewalls, which can block fraudulent voice traffic in real-time.

Market Trends & Strategies

1. Key Takeaways & Strategic Recommendations

1.1 Key Takeaways
1.2. Strategic Recommendations

2. Future Market Outlook

2.1. Future Market Outlook
- 2.1.1. Current Market Value
  - i. Voice Market Value
    - Figure 2.1: Total Mobile Voice Market Value ($m), Split by 8 Key Regions, 2020-2028
- 2.1.2 Key Networks to Mobile Voice
  - Figure 2.2: Total Number of SIMs, Split by Network Technology in 2023: 9.1 Billion
  - i. 2G SIMs
    - Figure 2.3: Total Number of 2G SIMs, Split by 8 Key Regions, 2020-2028
  - ii. 3G SIMs
    - Figure 2.4: Total Number of 3G SIMs, Split by 8 Key Regions, 2020-2028
  - iii. 4G SIMs
    - Figure 2.5: Total Number of 4G SIMs (m), Split by 8 key Regions, 2020-2028
  - iv. 5G SIMS
    - Figure 2.6: Total Number of 5G SIMs (m), Split by 8 Key Regions, 2020-2028
2.2. Key Drivers to the Mobile Voice Market
2.3. Challenges of the Mobile Voice Market

3. Future Business Model Analysis

3.1 Key Operator Technologies
- 3.1.1. VoLTE
- 3.1.2. Vo5G
- 3.1.3. OTT Voice
  - Figure 3.1: Total Number of OTT Voice Minutes (m), Split by 8 Key Regions, 2020-2028
  - Figure 3.2: Map of Most Used OTT Apps by Country
- 3.1.4. VoWi-Fi
- 3.1.5. Voice Assistants and Recognition
  - i. Challenges to the Voice Assistant Market
- 3.1.6. Video Calling
  - Figure 3.3: Total Number of Mobile Video Calling Users Year End (m), Split by Key Regions, 2020-2028
3.2. Future Monetisable Voice Services
- 3.2.1. CCaaS
- 3.2.2. Flash Calling, Voice Firewalls and Network Auditing
  - Figure 3.4: The Process of Flash Calling
- 3.2.3. Voice Assistants
- 3.2.4. Programmable Voice
- 3.2.5. UCaaS
- 3.2.6. Call Tracking
- 3.2.7. IVR (Interactive Voice Recognition)
  - Figure 3.5: How IVR Works
- 3.2.8. Call Masking
  - Figure 3.6: The Process of Call Masking

4. Mobile Voice: Regional Analysis

4.1. Mobile Voice Regional Analysis
- Table 4.1: Juniper Research Mobile Voice Heatmap: Scoring Criteria
- 4.1.1. Summary of Key Findings
  - Figure 4.2: Juniper Research Competitive Web: Mobile Voice Markets
  - i. The Leadership of Far East & China
  - ii. Cooperation, Research, and OTT Pivotal to the Future of North America and West Europe Mobile Voice
  - iii. Indian Subcontinent Shrouded in Uncertainty
  - iv. The Juxtaposition of Mobile Voice Progress in Africa & Middle East
    - Table 4.3: Juniper Research Mobile Voice Markets Heatmap
    - Figure 4.4: Juniper Research's 8 Key Regions Map
- 4.1.2. North America
  - Figure 4.5: Average Operator-billed Voice Revenue per Mobile Subscriber ($), North America, 2020-2028
  - i. US
    - Figure 4.6: Total Number of SIMs in the US, Split by Network Technology in 2023
  - ii. Canada
    - Figure 4.7: Total Cellular Data Traffic Attributable to Mobile Voice in Canada (PB), 2020-2028
- 4.1.3. Latin America
  - Figure 4.8: Total Number of SIMs (m), Latin America, Split by SIM Tech, 2023
  - i. Argentina
  - ii. Brazil
  - iii. Mexico
    - Figure 4.9: Total Mobile Voice Market Value ($m), Mexico, 2020-2028
- 4.1.4. West Europe
  - Figure 4.10: Total Number of SIMs in West Europe Split by SIM Tech in 2023
  - i. France
  - ii. Germany
  - iii. UK
    - Figure 4.11: Total Number of 2G and 3G SIM in the UK (m), Split by SIM Tech, 2020-2028
- 4.1.5. Central & East Europe
  - Figure 4.12: Total Number of 4G & 5G SIMs in Central & East Europe, Split by SIM Tech, 2020-2028
  - i. Russia
  - ii. Turkey
    - Figure 4.13: Total Number of 5G SIMs in Turkey (m), 2020-2028
4.2. Far East & China
- Figure 4.14: Total Number of SIMs in Far East & China (m), Split by SIM Tech, 2020-2028
- i. China
- ii. Japan
  - Figure 4.15: Total Mobile Subscribers in Japan (m), 2020-2028
- iii. South Korea
  - Figure 4.16: Total Number of SIMs in South Korea (m), Split by SIM Tech, 2020-2028
- 4.2.2. Indian Subcontinent
  - Figure 4.17: Total Number of SIMs in Indian Subcontinent (m), Split by SIM Tech, 2020-2028
  - i. India
    - Figure 4.18: Total Number of SIMs in India (m), Split by SIM Tech, 2023
  - ii. Pakistan
    - Figure 4.19: Total Number of SIMs in Pakistan (m), Split by SIM Tech, 2020-2028
- 4.2.3. Rest of Asia Pacific
  - i. Australia
  - ii. Indonesia
  - iii. Singapore
- 4.2.4. Africa & Middle East
  - i. Nigeria
    - Figure 4.20: Total Number of SIMs, Nigeria, Split by SIM Tech, 2020-2028
  - ii. South Africa
    - Figure 4.21: Total Number of SIMs (m), South Africa, Split by SIM Tech, 2020-2028
  - iii. Qatar

Competitor Leaderboard

1. Juniper Research Competitor Leaderboard

1.1. Why Read this Report
- Key Competitor Leaderboard Takeaways
  - Table 1.1: Juniper Research Competitor Leaderboard: Mobile Voice Vendors & Product Portfolio
  - Figure 1.2: Juniper Research Competitor Leaderboard: Mobile Voice Vendors
  - Table 1.3: Juniper Research Competitor Leaderboard: Mobile Voice Vendors Ranking
  - Table 1.4: Juniper Research Competitor Leaderboard Heatmap: Mobile Voice Vendors

2. Vendor Profiles

2.1. Mobile Voice Vendor Profiles
- 2.1.1. Bandwidth
  - i. Corporate
    - Table 2.1: Bandwidth's Select Financial Information ($m), 2020-2022
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
    - Figure 2.2: Bandwidth's Voice API
  - v. Juniper Research's View: Key Strengths & Strategic Recommendations
- 2.1.2. CM.com
  - i. Corporate
    - Table 2.3: CM.com's Select Financial Information 2019-2022
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partners
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Recommendations
  - vi. Juniper Research's View: Key Strengths & Strategic Opportunities
2.2. Ericsson Networks
- i. Corporate
  - Table 2.4: Ericsson's Network Segment Net Sales and Gross Income (SEK Billions), 2022
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper's Research's View: Key Strengths & Strategic Opportunities
2.3. Huawei
- i. Corporate
  - Table 2.5: Huawei's Select Financial Information ($m), 2019-2022
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
  - Figure 2.6: Huawei's VoWi-Fi Solution
- v. Juniper Research's View: Key Strengths & Strategic Recommendations
2.4. iBASIS
- i. Corporate
- ii. Geographical Spread
  - Figure 2.7: iBASIS' Global Customer Connections
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
  - Figure 2.8: iBASIS' VoLTE Interworking Framework
- v. Juniper Research's View: Key Strengths & Strategic Recommendations
- 2.4.2. Infobip
  - i. Corporate
    - Table 2.9: Infobip's Select Financial Information, 2019-2021
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Partnerships
- 2.4.3. Mavenir Systems
  - i. Corporate
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
2.5. Nokia
- i. Corporate
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
  - Figure 2.10: Nokia's Coverage Voice Services
- v. Juniper Research's View: Key Strengths & Strategic Recommendations
- 2.5.2. Ribbon Communications
  - i. Corporate
    - Table 2.11: Ribbon Communications' Most Recent Acquisitions to Date
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
    - Figure 2.12: Ribbon Communications' Fixed Network Solutions
  - v. Juniper Research's View: Key Strengths & Strategic Recommendations
- 2.5.3. Route Mobile Limited
  - i. Corporate Information
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
    - Figure 2.13: Route Mobile's Voice Solution Features
  - v. Juniper Research's View: Key Strengths & Strategic Recommendations
2.6. Sinch
- i. Corporate
  - Table 2.14: Sinch's Recent Acquisitions
  - Table 2.15: Sinch's Selected Financial Information (SEKm), 2021-2022
- ii. Geographical Spread
- iii. Key Clients & Strategic Partners
- iv. High-level View of Offerings
- v. Juniper Research's View: Key Strengths & Strategic Recommendations
2.7. Syniverse
- i. Corporate
- ii. Geographical Spread
- iii. Key Customers & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research's View: Key Strengths & Strategic Recommendations
2.8. TOMIA
- i. Corporate
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research's View: Key Strengths & Strategic Recommendations
- 2.8.2. Twilio
  - i. Corporate Information
    - Table 2.16: Twilio's Acquisitions, 2020-2022
    - Table 2.17: Twilio's Select Financial Information, 2019-Present
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Recommendations
- 2.8.3. Vonage
  - i. Corporate
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partners
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Recommendations
2.1. Juniper Research Leaderboard Assessment Methodology
- 2.1.1. Limitations & Interpretations
  - Table 2.18: Juniper Research Competitor Leaderboard Scoring Criteria

Data & Forecasting

1. Market Summary & Future Market Outlook

1.1. Introduction to Mobile Voice Forecasts
- 1.1.1. 5G Networks and OTT Challengers
- 1.1.2. Operator Revenue and Voice for Enterprises
- 1.1.3. Virtualisation, and Reduced Operating Costs
1.2. Mobile Voice Market Summary
- 1.2.1. Total Voice Minutes
  - Figure & Table 1.1: Total Minutes of User of Mobile Voice (billions of hours), by 8 Key Regions, 2023-2028
- 1.2.2. Total Mobile Voice Market Value
  - Figure & Table 1.2: Total Mobile Voice Market Value ($m), Split by 8 Key Regions, 2023-2028

2. Operator Voice

2.1. Operator Voice Introduction
- i. Programmable Voice
- ii. Call Masking
- iii. Monetising Existing Traffic
2.2. Operator Voice Market Methodology
- Figure 2.1: Operator-billed Voice Forecast Methodology
2.3. Total Cellular Data Used for Mobile Voice
- Figure & Table 2.2: Total Cellular Data Traffic (PB), Split by 8 Key Regions 2023-2028
2.4. Total Operator-billed Voice Revenue
- Figure & Table 2.3: Total Operator-billed Voice Revenue ($m) Split by 8 Key Regions 2023-2028

3. VoLTE

3.1. VoLTE Introduction
3.2. VoLTE Methodology
- 3.2.1. The VoLTE Voice Market
- 3.2.2. VoLTE Voice Methodology
  - i. Total VoLTE Users
  - ii. Total VoLTE Minutes
  - iii. Total VoLTE Revenue
    - Figure 3.1: VoLTE Forecast Methodology
3.3. Total Number of 4G LTE Mobile Connections Using VoLTE (m)
- Figure & Table 3.2: Total Number of 4G LTE Mobile Connections Using VoLTE (m), Split by 8 Key Regions, 2023-2028
3.4. Total 4G VoLTE Minutes
- Figure & Table 3.3: Total 4G VoLTE Minutes (b), Split by 8 Key Regions 2023-2028
3.5. Total Effective VoLTE Revenue
- Figure & Table 3.4: Total Effective VoLTE Revenue ($m), Split by 8 Key Regions, 2023-2028

4. VoLTE

4.1. Vo5G Introduction
4.2. Vo5G Methodology
- 4.2.1. Vo5G Market Outlook
- 4.2.2. Vo5G Forecast Methodology
  - i. Total Vo5G Subscribers
  - ii. Total Vo5G Minutes
  - iii. Total Vo5G Data Traffic
  - iv. Total VoLTE Revenue
    - Figure 4.1: Vo5G Market Forecast Methodology
- 4.2.3. Total Vo5G Users
  - Figure & Table 4.2: Total Number of 5G Mobile Connections Using Vo5G (m), Split by 8 Key Regions, 2023-2028
4.3. Total Vo5G Data Traffic
- Figure & Table 4.3: Total Mobile Data Traffic Attributable to Vo5G (PB), Split by 8 Key Regions, 2023-2028
4.4. Total Effective Vo5G Revenue
- Figure & Table 4.4: Total Effective Vo5G Revenue ($m), Split by 8 Key Regions, 2023-2028

5. OTT Voice

5.1. OTT Voice Addressable User Base, Introduction, Methodology
- 5.1.1. Introduction
- 5.1.2. The Addressable User Base
- 5.1.3. Forecast Methodology
  - Figure 5.1: OTT Voice Methodology
5.2. Total Number of OTT Voice Users
- Figure & Table 5.2: Total Number of OTT Voice Users (m), Split by 8 Key Regions, 2023-2028
5.3. Total OTT Voice Minutes
- Figure & Table 5.3: Total Minutes of OTT Voice Use (m), Split by 8 Key Regions, 2023-2028
5.4. Total Data Carried over Cellular Networks Attributable to OTT Voice
- Figure & Table 5.4: Total Data Carried 0ver Cellular Networks Attributable to OTT Voice (PB), Split by 8 Key Regions, 2023-2028

6. Mobile Video Calling

6.1. Mobile Video Calling Introduction and Methodology
- 6.1.1. Mobile Video Calling Introduction
- 6.1.2. Forecast Methodology
  - i. Total Video Calling Users
  - ii. Total Video Calling Data Carried over MNO Networks
  - iii. Effective Operator-billed Video Calling Revenue
    - Figure 6.1: Mobile Video Calling Forecast Methodology
6.2. Total Number of Mobile Video Calling Users
- Figure & Table 6.2: Total Number of Mobile Video Calling Users (m), Split by 8 key Regions, 2023-2028
6.3. Total Mobile Video Calling Data Carried over Operator Networks
- Figure & Table 6.3: Total OTT Video Calling Data Traffic Carried over MNO Networks (PB/annum), Split by 8 Key Regions, 2023-2028