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This IDC study provides a detailed description of IDC's services market taxonomy. In 2025, the taxonomy includes individual foundation markets grouped within three services categories (i.e., business services, IT services, and engineering services) and three primary market segments (i.e., project-oriented services, managed services, and support services). IDC's services market taxonomy is the basis for IDC services research studies and data products and forecasts."IDC's services taxonomy presents a comprehensive and standardized view of the worldwide services marketplace," said Jason Bremner, research vice president, IDC's Worldwide Services. "It continues to be the premier source for defining and categorizing external business, IT, and engineering services and the basis for IDC market sizing and forecast data products such as trackers and spending guides."
IDC's Worldwide Services Taxonomy
Services Taxonomy Changes for 2025
Renames
Additions
Recategorizations
Taxonomy Overview
Hierarchical Mapping: Services Primary/Secondary Markets
Foundation Market View
Competitive Services Market View
Definitions
Services Category
Business Services
Business Consulting
Business Process Outsourcing
Human Resources Business Process Outsourcing
Procurement Business Process Outsourcing Services
Finance and Accounting Business Process Outsourcing Services
Customer Care Business Process Outsourcing Services
Marketing Business Process Outsourcing
"Other" Horizontal Business Process Outsourcing Services
Vertical (Industry-Specific) Business Process Outsourcing Services
Business Support Services
Business Skills Training
Exceptions and Exclusions
IT Services
Technology Consulting
IT Consulting
Network Consulting
Technology Implementation
Systems Integration
Network Integration
Custom Application Development
Discrete Testing Services
Technology Outsourcing
Application Management
IT Outsourcing
Network and Endpoint Outsourcing Services
Hosting Infrastructure Services
Carrier Network Infrastructure Outsourcing Services
IT Deploy and Support
Hardware Deploy and Support
Deployment Services
Support Services
Managed Support Services
Protection Services (Accidental Damages)
Decommissioning Services
Software Deploy and Support
IT Education and Training
Engineering Services
Product Engineering Services
Operational Technology Services
Digital Engineering Services
Competitive Services Markets
Emerging Technology Competitive Services Markets
Enterprise Intelligence Services
Artificial Intelligence Services
Cloud Services
Cloud Professional Services
Managed Cloud Services
Internet of Things Services
Business Model Competitive Services Markets
Digital Services
Digital Transformation Services
Digital Strategy Consulting Services
Customer Experience Services
Environmental, Social, and Governance Business Services
Offshore Services
Infrastructure Solutions Competitive Markets
Security Services
Storage Services
Business Continuity and Disaster Recovery Services
Datacenter Services
Software Solution Services Competitive Markets
Learn More
Methodology
Vendor Historical Modelling Methodology
Forecasting Methodology
Related Research
Synopsis