¼¼°èÀÇ ÄÁÅü¾ÅÍ ¼ÒÇÁÆ®¿þ¾î ½ÃÀå ±Ô¸ð, Á¡À¯À², µ¿Ç⠺м® : ¼Ö·ç¼Çº°, ¼ºñ½ºº°, µµÀÔº°, ±â¾÷ ±Ô¸ðº°(´ë±â¾÷, Áß¼Ò±â¾÷), ÃÖÁ¾ ¿ëµµº°, Áö¿ªº° ¿¹Ãø(2021-2028³â)
Contact Center Software Market Size, Share & Trends Analysis Report By Solution, By Service, By Deployment, By Enterprise Size (Large Enterprise, Small & Medium Enterprise), By End Use, By Region, And Segment Forecasts, 2021 - 2028
»óǰÄÚµå
:
986145
¸®¼Ä¡»ç
:
Grand View Research, Inc.
¹ßÇàÀÏ
:
2021³â 01¿ù
ÆäÀÌÁö Á¤º¸
:
¿µ¹® 170 Pages
¼¼°èÀÇ ÄÁÅü¾ÅÍ ¼ÒÇÁÆ®¿þ¾î ½ÃÀå ±Ô¸ð´Â 2021-2028³â 21.1%ÀÇ CAGR·Î È®´ëÇϸç, 2028³â±îÁö 906¾ï ´Þ·¯¿¡ ´ÞÇÒ °ÍÀ¸·Î ¿¹»óµÇ°í ÀÖ½À´Ï´Ù. ¼¼°è¿¡¼ °í°´¿¡ ÀÇÇÑ ¼Ò¼È¹Ìµð¾î Ç÷§ÆûÀÇ ÀÌ¿ë Áõ°¡°¡ ½ÃÀåÀ» ÃËÁøÇÒ °ÍÀ¸·Î ¿¹»óµÇ°í ÀÖ½À´Ï´Ù. ¶ÇÇÑ °è¼Ó º¯ÈÇÏ´Â °í°´ÀÇ ¿ä±¸¿¡ ºÎÀÀÇÒ Çʿ伺ÀÇ Áõ°¡°¡ ¿¹Ãø ±â°£ Áß ½ÃÀå ¼ºÀåÀ» ÃËÁøÇÒ °ÍÀ¸·Î ¿¹»óµÇ°í ÀÖ½À´Ï´Ù.
ÄÁÅü¾ÅÍ ¼ÒÇÁÆ®¿þ¾î´Â ºÐ¼®¿ëÀ¸·Î °í°´ µ¥ÀÌÅ͸¦ ¼öÁýÇϱâ À§ÇÑ °øÅë Ç÷§ÆûÀ¸·Î¼ ±â´ÉÇÕ´Ï´Ù. ÀÌ ¼ÒÇÁÆ®¿þ¾î´Â Àα¸Åë°è, Çൿ ¹× Àå¼Ò ±â¹Ý °í°´ Á¤º¸¸¦ È¿°úÀûÀ¸·Î »ç¿ëÇϰí, ÀûÀýÇÑ ¿¡ÀÌÀüÆ®¸¦ ÀûÀýÇÑ °í°´¿¡°Ô ÀûÀýÈ÷ ¸ÅνÃų ¼ö ÀÖ½À´Ï´Ù. ¶ÇÇÑ ÀÌ Á¢±ÙÀº Å©·Î½º ¼¿ ¹× ¾÷¼¿·üÀÇ °³¼±À» ½ÇÇöÇÏ¸é¼ ±â¾÷ÀÌ °í°´ ¸¸Á·µµ¸¦ Çâ»ó½Ã۴µ¥ µµ¿òÀÌ µË´Ï´Ù.
¼¼°èÀÇ ÄÁÅü¾ÅÍ ¼ÒÇÁÆ®¿þ¾î ½ÃÀå¿¡ ´ëÇØ Á¶»çºÐ¼®ÇßÀ¸¸ç, ½ÃÀå ¹× ¾÷°èÀÇ Àü¸Á, ºÎ¹®º°¡¤Áö¿ªº° Àü¸Á ¹× °æÀï ±¸µµ¿¡ °üÇÑ Á¤º¸¸¦ Á¤¸®ÇÏ¿© ÀüÇØµå¸³´Ï´Ù.
¸ñÂ÷
Á¦1Àå Á¶»ç ¹æ¹ý°ú ¹üÀ§
Á¦2Àå °³¿ä
Á¦3Àå ÄÁÅü¾ÅÍ ¼ÒÇÁÆ®¿þ¾î ¾÷°èÀÇ Àü¸Á
- ½ÃÀå ¼¼ºÐÈ¿Í ¹üÀ§
- ½ÃÀå ±Ô¸ð¿Í ¼ºÀå Àü¸Á
- ÄÁÅü¾ÅÍ ¼ÒÇÁÆ®¿þ¾î ½ÃÀå - ¹ë·ùüÀÎ ºÐ¼®
- ÄÁÅü¾ÅÍ ¼ÒÇÁÆ®¿þ¾î ½ÃÀå - ½ÃÀå ¿ªÇÐ
- ½ÃÀå ¼ºÀå¿äÀÎ ºÐ¼®
- ½ÃÀåÀÌ ÇØ°áÇØ¾ß ÇÒ °úÁ¦ ºÐ¼®
- ħÅõ¿Í ¼ºÀå Àü¸Á ÁöµµÁ¦ÀÛ
- ÄÁÅü¾ÅÍ ¼ÒÇÁÆ®¿þ¾î ½ÃÀå - PorterÀÇ »ê¾÷ ºÐ¼®
- ÄÁÅü¾ÅÍ ¼ÒÇÁÆ®¿þ¾î ½ÃÀå - ±â¾÷ÀÇ ½ÃÀå Á¡À¯À² ºÐ¼®, 2020³â
- ÄÁÅü¾ÅÍ ¼ÒÇÁÆ®¿þ¾î ½ÃÀå - PESTEL ºÐ¼®
- ¼¼°èÀÇ ÄÁÅü¾ÅÍ ¼ö, 2016-2028³â
- ¼¼°èÀÇ ¿¡ÀÌÀüÆ® Æ÷Áö¼Ç ¼ö, 2016-2028³â
- ¼¼°èÀÇ ÁÖ¿ä ±â¾÷ ¸®½ºÆ®
- ºÏ¹Ì
- À¯·´
- ¾Æ½Ã¾ÆÅÂÆò¾ç
- ¶óƾ¾Æ¸Þ¸®Ä«
- Áßµ¿¡¤¾ÆÇÁ¸®Ä«
- ¼¼°èÀÇ ÄÁÅü¾ÅÍ : 1,000 ÀÌ»ó ¿¡ÀÌÀüÆ® ±Ô¸ð(2019³â)
Á¦4Àå ¼Ö·ç¼Çº° ½ÃÀå Àü¸Á
- ¼Ö·ç¼Çº° ÄÁÅü¾ÅÍ ¼ÒÇÁÆ®¿þ¾î ½ÃÀå Á¡À¯À², 2020³â
- ÀÚµ¿ Âø½ÅÈ£ ºÐ¹è(ACD)
- ÅëÈ ³ìÀ½
- ÄÄÇ»ÅÍ ÅÚ·¹Æ÷´Ï ÅëÇÕ(CTI)
- °í°´ Çù¾÷
- ´ÙÀ̾ó·¯
- À½¼º ÀÚµ¿ ÀÀ´ä(IVR)
- ¸®Æ÷Æ®¡¤ºÐ¼®
- ³ëµ¿·Â ÃÖÀûÈ
- ±âŸ
Á¦5Àå ¼ºñ½ºº° ½ÃÀå Àü¸Á
- ¼ºñ½ºº° ÄÁÅü¾ÅÍ ¼ÒÇÁÆ®¿þ¾î ½ÃÀå Á¡À¯À², 2020³â
- ÅëÇÕ¡¤µµÀÔ
- Áö¿ø¡¤¸ÞÀÎÅͳͽº
- Æ®·¹À̴ס¤ÄÁ¼³ÆÃ
- ¸Å´ÏÁöµå ¼ºñ½º
Á¦6Àå µµÀÔº° ½ÃÀå Àü¸Á
- µµÀÔº° ÄÁÅü¾ÅÍ ¼ÒÇÁÆ®¿þ¾î ½ÃÀå Á¡À¯À², 2020³â
- È£½ºÆ®
- ¿ÂÇÁ·¹¹Ì½º
Á¦7Àå ±â¾÷ ±Ô¸ðº° ½ÃÀå Àü¸Á
- 2020³â ±â¾÷ ±Ô¸ðº° ÄÁÅü¾ÅÍ ¼ÒÇÁÆ®¿þ¾î ½ÃÀå Á¡À¯À²
- ´ë±â¾÷
- Áß¼Ò±â¾÷
Á¦8ÀåÀÇ ÃÖÁ¾ ¿ëµµº° ½ÃÀå Àü¸Á
- 2020³â ÃÖÁ¾ ¿ëµµº° ÄÁÅü¾ÅÍ ¼ÒÇÁÆ®¿þ¾î ½ÃÀå Á¡À¯À²
- BFSI
- ¼ÒºñÀ硤¼Ò¸Å
- Á¤ºÎ
- ÇコÄɾî
- IT¡¤Åë½Å
- ¿©Çࡤȣ½ºÇÇÅ»¸®Æ¼
- ±âŸ
Á¦9ÀåÀÇ Áö¿ªº° ½ÃÀå Àü¸Á
- Áö¿ªº° ÄÁÅü¾ÅÍ ¼ÒÇÁÆ®¿þ¾î ½ÃÀå Á¡À¯À², 2020³â
- ºÏ¹Ì
- À¯·´
- ¾Æ½Ã¾ÆÅÂÆò¾ç
- ¶óƾ¾Æ¸Þ¸®Ä«
- Áßµ¿¡¤¾ÆÇÁ¸®Ä«
Á¦10Àå °æÀï ±¸µµ
- 8X8, Inc.
- ALE International
- Altivon
- Amazon Web Services, Inc.
- Ameyo
- Amtelco
- Aspect Software
- Avaya Inc.
- Avoxi
- Cisco Systems, Inc.
- Enghouse Interactive Inc.
- Exotel Techcom Pvt. Ltd.
- Five9, Inc.
- Genesys
- Microsoft Corporation
- NEC Corporation
- SAP SE
- Spok, Inc.
- Talkdesk, Inc.
- Twilio Inc.
- UiPath
- Unify Inc.
- VCC Live
- ÁÖ¿ä ±â¾÷ ¸®½ºÆ®
KSA 21.02.16
¿µ¹® ¸ñÂ÷
Contact Center Software Market Growth & Trends:
The global contact center software market size is expected to reach USD 90.6 billion by 2028, according to a new report by Grand View Research, Inc. The market is expected to expand at a CAGR of 21.1% from 2021 to 2028. Increasing use of social media platforms by customers across the globe is expected to drive the market. Moreover, the growing need to cater to constantly changing customer requirements is further anticipated to fuel market growth over the forecast period.
Contact center software acts as a common platform to gather customer data for analysis. This software can effectively use demographic, behavioral, and location-based customer information to appropriately match the correct agent to the right customer. Moreover, this approach helps businesses in increasing customer satisfaction while delivering improvements in cross-sell and upsell rates.
Numerous businesses across the globe are focusing on adopting contact center software solutions. These solutions are helping businesses in boosting operational efficiency, improving customer service, and offering enhanced reporting features for management. Moreover, the rising demand for improved omnichannel experiences is further expected to fuel market growth over the forecast period.
Contact center software solutions enable employees to access customer information and history in real-time. These solutions help employees to deliver up-to-date and accurate information on products and choices for issue resolution. Contact centers responded to the increase in call volumes amidst the COVID-19 pandemic by adopting Artificial Intelligence (AI)-based virtual agents for customer services.
Contact Center Software Market Report Highlights:
- Customer collaboration solution is widely used by businesses to streamline communication between customers and each department within the company. Customer collaboration tools simplify two-way interaction convenient, instant, and effective
- The managed services segment is expected to witness significant growth over the forecast period. These services are used to manage business infrastructure and application platforms. Managed services can help the customer service team to work more reliably and efficiently by quickly identifying faults and isolate the root cause of infrastructure outages
- Cloud contact center solutions effectively handle all outbound and inbound customer communications for a company. Cloud solutions offer an all-inclusive suite of applications and tools which allow businesses to deliver efficient customer service across multiple channels, including SMS, email, voice, and social media
- Large enterprises across the globe are focusing on adopting contact center solutions to efficiently manage their vast database of customers. This, as a result, is expected to propel the demand for these solutions in large enterprises
- Consumer goods and retail businesses are focusing on strengthening their multichannel interactions with employees, customers, ad systems. This, in turn, is expected to propel the adoption of contact center software solutions in the consumer goods and retail industry
- In Asia Pacific, the market is anticipated to emerge as the fastest-growing regional market, owing to a broad customer base and the presence of a substantial number of small and medium enterprises in the region
Table of Contents
Chapter 1 Methodology and Scope
- 1.1 Research Methodology
- 1.2 Research Scope and Assumptions
- 1.3 List of Data Sources
Chapter 2 Executive Summary
- 2.1 Contact Center Software Market - Industry Snapshot & Key Buying Criteria, 2016 - 2028
- 2.2 Global Contact Center Software Market, 2016 - 2028
- 2.2.1 Global contact center software market, by region, 2016 - 2028
- 2.2.2 Global contact center software market, by solution, 2016 - 2028
- 2.2.3 Global contact center software market, by service, 2016 - 2028
- 2.2.4 Global contact center software market, by deployment, 2016 - 2028
- 2.2.5 Global contact center software market, by enterprise size, 2016 - 2028
- 2.2.6 Global contact center software market, by end use, 2016 - 2028
Chapter 3 Contact Center Software Industry Outlook
- 3.1 Market Segmentation and Scope
- 3.2 Market Size and Growth Prospects
- 3.3 Contact Center Software Market - Value Chain Analysis
- 3.4 Contact Center Software Market - Market Dynamics
- 3.4.1 Market driver analysis
- 3.4.1.1 Growing demand for automating customer care services
- 3.4.1.2 Growing emphasis on enhancing customer experience through omnichannel solutions
- 3.4.1.3 Growing preference for cloud-based contact center solutions
- 3.4.2 Market challenge analysis
- 3.4.2.1 Inability to achieve Average Speed of Answer (ASA) and low First Call Resolution (FCR)
- 3.5 Penetration and Growth Prospect Mapping
- 3.6 Contact Center Software Market - Porter's Five Forces Analysis
- 3.7 Contact Center Software Market - Company Market Share Analysis, 2020
- 3.8 Contact Center Software Market - PESTEL Analysis
- 3.9 Global Number of Contact Centers, 2016 - 2028
- 3.9.1 Global number of contact centers, by region, 2016 - 2028
- 3.10 Global Number of Agent Positions, 2016 - 2028
- 3.10.1 Global number of agent positions, by region, 2016 - 2028
- 3.10.2 Global number of agent positions, by type, 2016 - 2028
- 3.10.2.1 Global number of in-house agent positions, by region, 2016 - 2028
- 3.10.2.2 Global number of outsourced agent positions, by region, 2016 - 2028
- 3.10.2.3 Share of in-house agent positions, by end use, 2020
- 3.11 List of Prominent Players Across the Globe
- 3.11.1 North America
- 3.11.2 Europe
- 3.11.3 Asia Pacific
- 3.11.4 Latin America
- 3.11.5 MEA
- 3.12 Global Contact Centers With 1000+ Agents Size (2019)
Chapter 4 Contact Center Software Solution Outlook
- 4.1 Contact Center Software Market Share By Solution, 2020
- 4.2 Automatic Call Distribution (ACD)
- 4.2.1 ACD contact center software market, 2016 - 2028
- 4.3 Call Recording
- 4.3.1 Call recording contact center software market, 2016 - 2028
- 4.4 Computer Telephony Integration (CTI)
- 4.4.1 CTI contact center software market, 2016 - 2028
- 4.5 Customer Collaboration
- 4.5.1 Customer collaboration contact center software market, 2016 - 2028
- 4.6 Dialer
- 4.6.1 Dialer contact center software market, 2016 - 2028
- 4.7 Interactive Voice Responses (IVR)
- 4.7.1 IVR contact center software market, 2016 - 2028
- 4.8 Reporting & Analytics
- 4.8.1 Reporting & analytics contact center software market, 2016 - 2028
- 4.9 Workforce Optimization
- 4.9.1 Workforce optimization contact center software market, 2016 - 2028
- 4.10 Others
- 4.10.1 Other contact center software market, 2016 - 2028
Chapter 5 Contact Center Software Service Outlook
- 5.1 Contact Center Software Market Share By Service, 2020
- 5.2 Integration & Deployment
- 5.2.1 Contact center software integration & deployment service market, 2016 - 2028
- 5.3 Support & Maintenance
- 5.3.1 Contact center software support & maintenance service market, 2016 - 2028
- 5.4 Training & Consulting
- 5.4.1 Contact center software training & consulting service market, 2016 - 2028
- 5.5 Managed Services
- 5.5.1 Contact center software managed service market, 2016 - 2028
Chapter 6 Contact Center Software Deployment Outlook
- 6.1 Contact Center Software Market Share By Deployment, 2020
- 6.2 Hosted
- 6.2.1 Hosted contact center software market, 2016 - 2028
- 6.3 On-premise
- 6.3.1 On-premise contact center software market, 2016 - 2028
Chapter 7 Contact Center Software Enterprise Size Outlook
- 7.1 Contact Center Software Market Share By Enterprise Size, 2020
- 7.2 Large Enterprise
- 7.2.1 Contact center software market in large enterprise, 2016 - 2028
- 7.3 Small & Medium Enterprise
- 7.3.1 Contact center software market in small & medium enterprise, 2016 - 2028
Chapter 8 Contact Center Software End Use Outlook
- 8.1 Contact Center Software Market Share By End Use, 2020
- 8.2 BFSI
- 8.2.1 Contact center software market in BFSI, 2016 - 2028
- 8.3 Consumer Goods & Retail
- 8.3.1 Contact center software market in consumer goods & retail, 2016 - 2028
- 8.4 Government
- 8.4.1 Contact center software market in government, 2016 - 2028
- 8.5 Healthcare
- 8.5.1 Contact center software market in healthcare, 2016 - 2028
- 8.6 IT & Telecom
- 8.6.1 Contact center software market in IT & telecom, 2016 - 2028
- 8.7 Travel & Hospitality
- 8.7.1 Contact center software market in travel & hospitality, 2016 - 2028
- 8.8 Others
- 8.8.1 Contact center software market in other end use, 2016 - 2028
Chapter 9 Contact Center Software Regional Outlook
- 9.1 Contact Center Software Market Share By Region, 2020
- 9.2 North America
- 9.2.1 North America contact center software market, 2016 - 2028
- 9.2.2 North America contact center software market, by solution, 2016 - 2028
- 9.2.3 North America contact center software market, by service, 2016 - 2028
- 9.2.4 North America contact center software market, by deployment, 2016 - 2028
- 9.2.5 North America contact center software market, by enterprise size, 2016 - 2028
- 9.2.6 North America contact center software market, by end use, 2016 - 2028
- 9.2.7 U.S.
- 9.2.7.1 U.S. contact center software market, 2016 - 2028
- 9.2.7.2 U.S. contact center software market, by solution, 2016 - 2028
- 9.2.7.3 U.S. contact center software market, by service, 2016 - 2028
- 9.2.7.4 U.S. contact center software market, by deployment, 2016 - 2028
- 9.2.7.5 U.S. contact center software market, by enterprise size, 2016 - 2028
- 9.2.7.6 U.S. contact center software market, by end use, 2016 - 2028
- 9.2.8 Canada
- 9.2.8.1 Canada contact center software market, 2016 - 2028
- 9.2.8.2 Canada contact center software market, by solution, 2016 - 2028
- 9.2.8.3 Canada contact center software market, by service, 2016 - 2028
- 9.2.8.4 Canada contact center software market, by deployment, 2016 - 2028
- 9.2.8.5 Canada contact center software market, by enterprise size, 2016 - 2028
- 9.2.8.6 Canada contact center software market, by end use, 2016 - 2028
- 9.3 Europe
- 9.3.1 Europe contact center software market, 2016 - 2028
- 9.3.2 Europe contact center software market, by solution, 2016 - 2028
- 9.3.3 Europe contact center software market, by service, 2016 - 2028
- 9.3.4 Europe contact center software market, by deployment, 2016 - 2028
- 9.3.5 Europe contact center software market, by enterprise size, 2016 - 2028
- 9.3.6 Europe contact center software market, by end use, 2016 - 2028
- 9.3.7 Germany
- 9.3.7.1 Germany contact center software market, 2016 - 2028
- 9.3.7.2 Germany contact center software market, by solution, 2016 - 2028
- 9.3.7.3 Germany contact center software market, by service, 2016 - 2028
- 9.3.7.4 Germany contact center software market, by deployment, 2016 - 2028
- 9.3.7.5 Germany contact center software market, by enterprise size, 2016 - 2028
- 9.3.7.6 Germany contact center software market, by end use, 2016 - 2028
- 9.3.8 U.K.
- 9.3.8.1 U.K. contact center software market, 2016 - 2028
- 9.3.8.2 U.K. contact center software market, by solution, 2016 - 2028
- 9.3.8.3 U.K. contact center software market, by service, 2016 - 2028
- 9.3.8.4 U.K. contact center software market, by deployment, 2016 - 2028
- 9.3.8.5 U.K. contact center software market, by enterprise size, 2016 - 2028
- 9.3.8.6 U.K. contact center software market, by end use, 2016 - 2028
- 9.3.9 Spain
- 9.3.9.1 Spain contact center software market, 2016 - 2028
- 9.3.9.2 Spain contact center software market, by solution, 2016 - 2028
- 9.3.9.3 Spain contact center software market, by service, 2016 - 2028
- 9.3.9.4 Spain contact center software market, by deployment, 2016 - 2028
- 9.3.9.5 Spain contact center software market, by enterprise size, 2016 - 2028
- 9.3.9.6 Spain contact center software market, by end use, 2016 - 2028
- 9.4 Asia Pacific
- 9.4.1 Asia Pacific contact center software market, 2016 - 2028
- 9.4.2 Asia Pacific contact center software market, by solution, 2016 - 2028
- 9.4.3 Asia Pacific contact center software market, by service, 2016 - 2028
- 9.4.4 Asia Pacific contact center software market, by deployment, 2016 - 2028
- 9.4.5 Asia Pacific contact center software market, by enterprise size, 2016 - 2028
- 9.4.6 Asia Pacific contact center software market, by end use, 2016 - 2028
- 9.4.7 China
- 9.4.7.1 China contact center software market, 2016 - 2028
- 9.4.7.2 China contact center software market, by solution, 2016 - 2028
- 9.4.7.3 China contact center software market, by service, 2016 - 2028
- 9.4.7.4 China contact center software market, by deployment, 2016 - 2028
- 9.4.7.5 China contact center software market, by enterprise size, 2016 - 2028
- 9.4.7.6 China contact center software market, by end use, 2016 - 2028
- 9.4.8 India
- 9.4.8.1 India contact center software market, 2016 - 2028
- 9.4.8.2 India contact center software market, by solution, 2016 - 2028
- 9.4.8.3 India contact center software market, by service, 2016 - 2028
- 9.4.8.4 India contact center software market, by deployment, 2016 - 2028
- 9.4.8.5 India contact center software market, by enterprise size, 2016 - 2028
- 9.4.8.6 India contact center software market, by end use, 2016 - 2028
- 9.4.9 Japan
- 9.4.9.1 Japan contact center software market, 2016 - 2028
- 9.4.9.2 Japan contact center software market, by solution, 2016 - 2028
- 9.4.9.3 Japan contact center software market, by service, 2016 - 2028
- 9.4.9.4 Japan contact center software market, by deployment, 2016 - 2028
- 9.4.9.5 Japan contact center software market, by enterprise size, 2016 - 2028
- 9.4.9.6 Japan contact center software market, by end use, 2016 - 2028
- 9.5 Latin America
- 9.5.1 Latin America contact center software market, 2016 - 2028
- 9.5.2 Latin America contact center software market, by solution, 2016 - 2028
- 9.5.3 Latin America contact center software market, by service, 2016 - 2028
- 9.5.4 Latin America contact center software market, by deployment, 2016 - 2028
- 9.5.5 Latin America contact center software market, by enterprise size, 2016 - 2028
- 9.5.6 Latin America contact center software market, by end use, 2016 - 2028
- 9.5.7 Brazil
- 9.5.7.1 Brazil contact center software market, 2016 - 2028
- 9.5.7.2 Brazil contact center software market, by solution, 2016 - 2028
- 9.5.7.3 Brazil contact center software market, by service, 2016 - 2028
- 9.5.7.4 Brazil contact center software market, by deployment, 2016 - 2028
- 9.5.7.5 Brazil contact center software market, by enterprise size, 2016 - 2028
- 9.5.7.6 Brazil contact center software market, by end use, 2016 - 2028
- 9.6 MEA
- 9.6.1 MEA contact center software market, 2016 - 2028
- 9.6.2 MEA contact center software market, by solution, 2016 - 2028
- 9.6.3 MEA contact center software market, by service, 2016 - 2028
- 9.6.4 MEA contact center software market, by deployment, 2016 - 2028
- 9.6.5 MEA contact center software market, by enterprise size, 2016 - 2028
- 9.6.6 MEA contact center software market, by end use, 2016 - 2028
Chapter 10 Competitive Landscape
- 10.1 8X8, Inc.
- 10.1.1 Company overview
- 10.1.2 Financial performance
- 10.1.3 Product benchmarking
- 10.1.4 Strategic initiatives
- 10.2 ALE International
- 10.2.1 Company overview
- 10.2.2 Product benchmarking
- 10.2.3 Strategic initiatives
- 10.3 Altivon
- 10.3.1 Company overview
- 10.3.2 Financial performance
- 10.3.3 Product benchmarking
- 10.3.4 Strategic initiatives
- 10.4 Amazon Web Services, Inc.
- 10.4.1 Company overview
- 10.4.2 Financial performance
- 10.4.3 Product benchmarking
- 10.4.4 Strategic initiatives
- 10.5 Ameyo
- 10.5.1 Company overview
- 10.5.2 Product benchmarking
- 10.5.3 Strategic initiatives
- 10.6 Amtelco
- 10.6.1 Company overview
- 10.6.2 Financial performance
- 10.6.3 Product benchmarking
- 10.6.4 Strategic initiatives
- 10.7 Aspect Software
- 10.7.1 Company overview
- 10.7.2 Financial performance
- 10.7.3 Product benchmarking
- 10.7.4 Strategic initiatives
- 10.8 Avaya Inc.
- 10.8.1 Company overview
- 10.8.2 Financial performance
- 10.8.3 Product benchmarking
- 10.8.4 Strategic initiatives
- 10.9 Avoxi
- 10.9.1 Company overview
- 10.9.2 Financial performance
- 10.9.3 Product benchmarking
- 10.9.4 Strategic initiatives
- 10.10 Cisco Systems, Inc.
- 10.10.1 Company overview
- 10.10.2 Financial performance
- 10.10.3 Product benchmarking
- 10.10.4 Strategic initiatives
- 10.11 Enghouse Interactive Inc.
- 10.11.1 Company overview
- 10.11.2 Financial performance
- 10.11.3 Product benchmarking
- 10.11.4 Strategic initiatives
- 10.12 Exotel Techcom Pvt. Ltd.
- 10.12.1 Company overview
- 10.12.2 Financial performance
- 10.12.3 Product benchmarking
- 10.12.4 Strategic initiatives
- 10.13 Five9, Inc.
- 10.13.1 Company overview
- 10.13.2 Financial performance
- 10.13.3 Product benchmarking
- 10.13.4 Strategic initiatives
- 10.14 Genesys
- 10.14.1 Company overview
- 10.14.2 Financial performance
- 10.14.3 Product benchmarking
- 10.14.4 Strategic initiatives
- 10.15 Microsoft Corporation
- 10.15.1 Company overview
- 10.15.2 Financial performance
- 10.15.3 Product benchmarking
- 10.15.4 Strategic initiatives
- 10.16 NEC Corporation
- 10.16.1 Company overview
- 10.16.2 Financial performance
- 10.16.3 Product benchmarking
- 10.16.4 Strategic initiatives
- 10.17 SAP SE
- 10.17.1 Company overview
- 10.17.2 Financial performance
- 10.17.3 Product benchmarking
- 10.17.4 Strategic initiatives
- 10.18 Spok, Inc.
- 10.18.1 Company overview
- 10.18.2 Financial performance
- 10.18.3 Product benchmarking
- 10.18.4 Strategic initiatives
- 10.19 Talkdesk, Inc.
- 10.19.1 Company overview
- 10.19.2 Financial performance
- 10.19.3 Product benchmarking
- 10.19.4 Strategic initiatives
- 10.20 Twilio Inc.
- 10.20.1 Company overview
- 10.20.2 Financial performance
- 10.20.3 Product benchmarking
- 10.20.4 Strategic initiatives
- 10.21 UiPath
- 10.21.1 Company overview
- 10.21.2 Product benchmarking
- 10.21.3 Strategic initiatives
- 10.22 Unify Inc.
- 10.22.1 Company overview
- 10.22.2 Financial performance
- 10.22.3 Product benchmarking
- 10.22.4 Strategic initiatives
- 10.23 VCC Live
- 10.23.1 Company overview
- 10.23.2 Product benchmarking
- 10.23.3 Strategic initiatives
- 10.24 List of Prominent Market Players
°ü·ÃÀÚ·á