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세계의 데스크톱, VoWLAN, DECT 폰 시장
Global Desktop, VoWLAN and DECT Phones
상품코드 : 1725051
리서치사 : Frost & Sullivan
발행일 : 2025년 04월
페이지 정보 : 영문 49 Pages
 라이선스 & 가격 (부가세 별도)
US $ 4,950 ￦ 6,831,000
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한글목차

모빌리티가 성장 기회의 열쇠

세계 기업용 데스크톱 무선 전화기 시장은 감소 추세에 있지만 감소율은 이전에 비해 둔화하고 있습니다. 2024년 총매출은 2023년 24억 4,000만 달러에서 9.2% 감소한 22억 1,000만 달러입니다. 2024-2031년 업계 매출은 CAGR 3.2%로 감소할 것으로 예측됩니다.

업계가 직면한 중요한 도전은 주력 제품의 상품화이며, 기술 혁신에 대한 지속적인 투자에도 불구하고 벤더의 가격 인상 능력은 제한되어 있습니다. 기업에서는 소프트웨어 기반 커뮤니케이션 툴, BYOD 정책, 휴대용 스피커폰의 채택이 증가하고 있으며, 전통적인 하드웨어의 필요성이 감소하고 있습니다. 하이브리드 업무 환경으로의 전환과 AI를 활용한 커뮤니케이션 툴의 통합은 시장을 더욱 재편하고 있습니다.

데스크톱 무선 전화기는 비즈니스가 보다 광범위한 협업 및 워크플로우 시스템에 통합하려고 하므로 기본적인 PBX 기능 이상의 것을 제공해야 합니다. 또한 일부 벤더는 시장에서 철수하고 다른 벤더는 틈새 시장이나 전문화된 제품에 집중함으로써 새로운 성장 기회를 창출하는 등 업계는 변화하고 있습니다.

향후 시장 성장은 주로 교체 및 리프레시 사이클에 의해 이루어질 것입니다. 공급업체는 고객 기반을 확대하거나 고객당 매출을 늘릴 수 있습니다. 고객 확대는 주로 아시아태평양 및 중국과 같은 신흥 지역이 주도할 것으로 예상되며, 전화 인프라가 제한적이기 때문에 DECT 및 VoWLAN 장비에 대한 수요가 증가하고 있습니다.

고객 1인당 매출을 늘리는 것은 여전히 큰 과제입니다. 디바이스 수가 증가하고 있는 분야에서도 가격 경쟁이 치열해지면서 매출이 같은 속도로 성장하지 못하고 있으며, 업계 통합의 기회가 발생하고 있습니다. 전략적인 재배치, 집중적인 투자, 기술 혁신을 통해 적응하는 기업은 진화하는 환경에서 성공할 수 있는 더 나은 장비를 갖추게 될 것입니다.

주요 경쟁사

경쟁 환경

목차

조사 범위

성장 환경 : 세계의 데스크톱·VoWLAN·DECT 폰 시장의 트랜스포메이션

세계의 데스크톱·VoWLAN·DECT 폰 시장의 에코시스템

세계의 데스크톱·VoWLAN·DECT 폰 시장의 성장 제너레이터

성장 제너레이터 : IP 데스크톱 폰

성장 제너레이터 : TDM 데스크톱 폰

성장 제너레이터 : DECT 폰

성장 제너레이터 : VoWLAN 폰

세계의 데스크톱·VoWLAN·DECT 폰 시장의 성장 기회 유니버스

부록·다음 스텝

KSA
영문 목차

영문목차

Mobility is Key to Growth Opportunities

The global enterprise desktop and cordless phone market is in decline, although the rate of decline has slowed compared to previous years. In 2024, total revenue fell by 9.2% to $2.21 billion from $2.44 billion in 2023. Between 2024 and 2031, industry revenues are projected to decline at a compound annual growth rate of 3.2%.

A key challenge facing the industry is the commoditization of core products, which limits vendors' ability to raise prices despite ongoing investment in innovation. Enterprises are increasingly adopting software-based communication tools, BYOD policies, and portable speakerphones, reducing the need for traditional hardware. The shift to hybrid work environments and the integration of AI-powered communication tools are further reshaping the market.

Desktop and cordless phones must now offer more than basic PBX functions as businesses seek to integrate them into broader collaboration and workflow systems. The industry is also transforming, with some vendors exiting the market and others focusing on niche segments or specialized offerings, creating new growth opportunities.

Future market growth will primarily come from replacement or refresh cycles. Vendors can either increase their customer base or generate more revenue per customer. Customer expansion will be driven mainly by emerging regions such as Asia-Pacific and China, where demand for DECT and VoWLAN devices is rising due to limited telephony infrastructure.

Increasing revenue per customer remains a significant challenge. Even in segments experiencing growth in device numbers, revenues are not increasing at the same pace due to intense price competition, which creates opportunities for the industry to consolidate. Companies that adapt through strategic repositioning, targeted investments, and innovation will be better equipped to thrive in the evolving landscape.

Scope of Analysis

This research analyses the global desktop and cordless phone market.

Enterprise-grade phones included in this study are time division multiplexing (TDM) desktop phones, internet protocol (IP) desktop phones, digital enhanced cordless telecommunications (DECT) phones, and voice over wireless local area network (VoWLAN)/Wi-Fi phones.

Shipments are based on handset units.

Revenues represent manufacturer-level sales of endpoints to service providers, distributors, retailers, resellers, and other distribution channels, as well as direct sales to enterprise customers.

In the case of original equipment manufacturer (OEM) deals, revenues are attributed to the buyer that owns the copyright to the branding and intellectual property of the specific customized products instead of the original equipment manufacturer.

Primary and secondary information, in conjunction with internal databases, has been used to analyze the market and provide the observations and conclusions in this study.

Any previous-year(s) market size and market share estimates, if revised, are updated in this study.

The Impact of the Top 3 Strategic Imperatives on the Desktop and Cordless Phone Industry

Disruptive Technologies

Why:

Frost Perspective:

Industry Convergence

Why:

Frost Perspective:

Transformative Megatrends

Why:

Frost Perspective:

Key Competitors

Competitive Environment

Growth Drivers

Growth of UCaaS - cloud-based communication solutions are driving the need for organisations to invest in devices that integrate seamlessly with UCaaS platforms.

Demand for secure and interference-free communication - legacy technologies (TDM and DECT) offer secure connectivity and low interference thanks to dedicated frequency, making them ideal for businesses concerned about reliability and cybersecurity.

Hybrid work and return to office programs - enterprises are adopting hybrid work models, requiring a mix of hot-desking, fixed workstations, and cordless communication solutions, as well as a variety of devices.

Increased adoption in healthcare and industrial sectors - DECT and enterprise IP phones are widely used in hospitals, warehouses, and manufacturing for reliable, hands-free, and interference-free communication.

Cost efficiency and total cost of ownership - Businesses are prioritizing low-cost devices that integrate seamlessly with existing IT infrastructure to reduce expenses.

Growth Restraints

Growth of softphones, mobile UC apps, and BYOD - Businesses are shifting to mobile UC apps and softphones, reducing reliance on DECT and desktop phones.

Declining investment in proprietary wireless infrastructure - organizations are moving away from dedicated DECT infrastructure in favor of 5G-based communication, reducing demand for DECT phone deployments. 5G networks offer better scalability, broader coverage, and integration with smartphones, making them strong alternatives to cordless and, in some use cases, desktop phones.

Security and cyber threat concerns - IP and SIP phones connected to enterprise networks are vulnerable to hacking, VoIP fraud, and eavesdropping, raising concerns about cybersecurity risks.

PSTN/ISDN shutdown accelerating VoIP adoption - the phase-out of PSTN and ISDN networks is driving businesses towards alternative communication types. While TDM devices will remain in legacy environments, their long-term decline is inevitable. Growth in IP phones is not offsetting the decline in TDM devices either.

Competition from AI driven virtual assistants and chatbots - AI powered virtual assistants and chatbots are reducing the need for phone-based interactions, especially in customer service and internal communication.

Table of Contents

Research Scope

Growth Environment: Transformation in Global Desktop, VoWLAN and DECT Phone Market

Ecosystem in Global Desktop, VoWLAN and DECT Phone Market

Growth Generator in Global Desktop, VoWLAN and DECT Phone Market

Growth Generator IP Desktop Phones

Growth Generator TDM Desktop Phones

Growth Generator DECT Phones

Growth Generator VoWLAN Phones

Growth Opportunity Universe in Global Desktop, VoWLAN and DECT Phone Market

Appendix & Next Steps

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