로보틱 프로세스 자동화(RPA) 제품 및 시장
2019-2020 Robotic Process Automation Product and Market Report
상품코드 : 547706
리서치사 : DMG Consulting LLC
발행일 : 2019년 10월
페이지 정보 : 영문
US $ 4,300 ₩ 5,123,000
PDF by E-mail (Single User License)
US $ 8,600 ₩ 10,246,000
PDF by E-mail (Site License)
US $ 12,900 ₩ 15,369,000
PDF by E-mail (Enterprise License)


한글목차

로보틱 프로세스 자동화(RPA : Robotic Process Automation) 제품 및 시장을 조사했으며, 기술 정의와 개요, 빌딩 블록, 주요 동향과 과제, 혁신 동향, 기업의 이용과 이용이 가져오는 변환, 구현 프로세스와 베스트 프랙티스, 도입 유닛 추이와 예측, 경쟁 환경, 주요 벤더와 솔루션, 시장 진출 전략, 고객 만족도 조사 요약 등의 정보를 정리하여 전해드립니다.

제1장 주요 요약

제2장 서론

제3장 조사 방법

제4장 서비스 딜리버리 모델

제5장 로보틱 프로세스 자동화(RPA) 정의

제6장 동향과 과제

제7장 혁신

제8장 기업의 디지털 전환

제9장 기업 프런트 오피스 & 백 오피스에서의 RPA 이용

제10장 RPA에 의한 인력 및 작업 환경 변화

제11장 RPA의 경쟁 환경

제12장 RPA 시장 활동

제13장 RPA 시장 예측

제14장 RPA 벤더 및 솔루션

제15장 RPA 기술 : 요약

제16장 RPA 기능 : 요약

제17장 RPA 구현

제18장 RPA의 장점과 투자수익률(ROI)

제19장 RPA의 가격 구조

제20장 RPA의 고객 만족도 조사

제21장 기업 리포트

부록 : 용어

부록 : 벤더 디렉토리

LSH 18.08.13

이 페이지에 게재되어 있는 내용은 최신판과 약간 차이가 있을 수 있으므로 영문목차를 함께 참조하여 주시기 바랍니다. 기타 자세한 사항은 문의 바랍니다.

영문 목차

영문목차

This is the third edition of DMG Consulting's Robotic Process Automation Product and Market Report. It covers attended and unattended uses of robotic process automation (RPA) with a focus on contact center and service-related uses of this technology, as well as rapidly expanding back-office and enterprise applications. The Report provides in-depth analysis of this market, including comprehensive coverage of the competitive landscape, vendors and offerings. The detailed product comparisons and analyses presented in the Report are intended to assist companies in identifying and selecting the right RPA solutions to meet their current and future needs.

RPA solutions are extremely compelling. They deliver quantifiable benefits for contact centers, back offices and other enterprise departments, including increased productivity, cost savings, reduced risk, improved operational efficiency, stricter oversight of internal processes, and improved regulatory compliance. However, RPA is still a relatively new IT sector. The market for RPA solutions is experiencing “hockey-stick” growth, over 100% year-over-year. As the RPA market is not yet mature, early adopters are confronted with the lack of third-party expertise and best practices to help them implement and use this technology.

RPA is being used in a hybrid staffing mode, where the technology works “side by side” or as a virtual “assistant” to humans. RPA solutions can assist by looking up information in a knowledge base, auto-completing forms with data obtained from internal or external sources, and much more. It can also fully automate processes that do not require human cognitive capabilities, freeing workers to perform more interesting and rewarding tasks. These automated capabilities are changing the responsibilities of employees and the dynamics of contact centers and back office functions, for the better.

RPAs are proliferating throughout enterprises, but it is very difficult to find skilled resources outside of vendors to build and manage these solutions; organizations need to engage professional services firms or develop the talent internally. It is a best practice for companies to create training programs for their staff to learn how to develop and maintain RPA solutions, as they transition to a more automated workforce. This opens up new opportunities for workers currently employed throughout an organization, and they should be encouraged to interview for new positions at all levels of RPA management.

RPA automation is here to stay, and human employees feel threatened by the rapid emergence of the automated workforce. Employee engagement and morale are at risk. Companies must allow adequate time to get their staff on board with RPA. This will go a long way to speeding up the success and benefits of RPA initiatives. Companies are encouraged to build Centers of Excellence (CoEs) and training programs to improve and extend the usefulness of their organizations' human capital in this age of artificial intelligence.

The RPA vendors are experiencing growing pains in this rapidly expanding market. Overwhelmed with demand for these valuable solutions, they are struggling to keep up with customer demands and expectations. There is a major opportunity for the vendors to improve training and to make their solutions easier to use.

The ‘2019 - 2020 Robotic Process Automation Product and Market Report ’provides the most detailed and timely analysis of the overall RPA market, competitive landscape, technology, products, functional capabilities, and the servicing and market trends that are driving adoption and innovation. The Report features 4 vendors who offer solutions that address service, contact center, back-office and other enterprise uses: Jacada, NICE, UiPath and Verint. One additional vendor, OnviSource, is covered at a high level.

Key Reasons to Buy this Report:

Report Highlights

SAMPLE FIGURE

Robotic Process Automation (RPA)

TABLE OF CONTENTS

1. Executive Summary

2. DMG Consulting Research Methodology

3. Introduction

4. Robotic Process Automation Defined

5. RPA Uses

6. RPA Market Trends

7. RPA Market Challenges

8. RPA Market Innovation

9. Are AI and Automation the End of the Road for Agents?

10. Help Wanted: Attended Automation for Agents and Customers

11. Unattended Automation: A Silent Partner

12. RPA Competitive Landscape

13. RPA Market Activity Analysis

14. RPA Market Projections

15. High-Level Technical Analysis

16. RPA High-Level Functional Analysis

17. RPA Implementation Analysis

18. RPA Benefits and Return on Investment

19. RPA Pricing Structure

20. Vendor Satisfaction Analysis

21. Company Reports

Appendix: RVA Vendor Directory

TABLE OF FIGURES

(주)글로벌인포메이션 02-2025-2992 koreainfo@gii.co.jp
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