한글목차

Allied Market Research가 발표한 최신 조사 보고서 '헬스케어 BPO 시장 : 서비스 유형별 세계 기회 분석 및 산업 예측 2020-2027'은 2022년 시장 규모가 1,216억 달러, 2032년 2,823억 달러에 달할 것으로 예상하며, 2023년 부터 2032년까지 8.7%의 CAGR로 성장할 것으로 예측했습니다.

헬스케어 BPO는 아웃소싱을 통해 의료 기관, 의료 종사자 및 의료 기관에 관리 업무 및 기타 지원을 제공하는 업무 활동 및 프로세스를 말합니다. 헬스케어 BPO에는 코딩, 청구 서비스, 녹취록 작성 등의 서비스가 포함됩니다. 헬스케어 BPO는 의료 기관이 의료 청구와 같은 업무를 내부에서 수행하는 대신 특정 업무를 외부에서 수행하는 활동입니다. 즉, 의료 서비스 제공자가 제3자 회사에 업무를 의뢰하는 것입니다. 가장 일반적인 BPO 서비스는 의료 청구 및 코딩, 청구 처리, 데이터 입력 서비스입니다.

구조화된 프로세스와 문서화에 대한 수요 급증, 의료보험 도입 증가, 만성질환 유병률 증가 등이 세계 헬스케어 BPO 시장의 성장을 견인하고 있습니다. 또한, 전 세계 주요 헬스케어 IT 기업들이 비용 효율적이고 정확한 헬스케어 아웃소싱 서비스 제공에 점점 더 많은 노력을 기울이고 있으며, 이는 시장 성장에 크게 기여할 것으로 예상됩니다.

아웃소싱의 가장 큰 이유는 운영 비용 절감입니다. 기업은 IT 장비를 구입하거나 다양한 업무를 수행하기 위해 인력을 충원하는 것보다 서비스 제공업체에 업무를 아웃소싱함으로써 간접비용을 절감하거나 줄일 수 있습니다. 또한, 세계 헬스케어 BPO 시장의 성장은 헬스케어 인프라 개선, 대규모 헬스케어 BPO 시장 프로젝트에 대한 정부 및 민간 단체의 다양한 이니셔티브와 자금 지원, 고급 인프라 채택 증가 등의 요인에 의해 주도되고 있습니다. 세계 헬스케어 BPO 시장의 주요 기업들은 번거롭지 않은 비지니스 운영과 비용 효율적이고 정확한 헬스케어 서비스를 보장하고 있으며, 이는 시장 성장을 견인하고 있습니다.

목차

제1장 서론

제2장 주요 요약

제3장 시장 개요

• 시장 정의와 범위
• 주요 조사 결과
  • 영향요인
  • 주요 투자 기회
• Porter's Five Forces 분석
• 시장 역학
  • 성장 촉진요인
    • 헬스케어 인프라 개선
    • 비용 효율적이고 신속한 서비스에 대한 수요 증가
    • 헬스케어 보험을 요구하는 사람들의 증가
  • 성장 억제요인
    • 환자 데이터 안전성과 보안에 관한 우려
  • 기회
    • 헬스케어 BPO 진보와 인공지능의 도입
• COVID-19에 의한 시장에 대한 영향 분석

제4장 헬스케어 BPO 시장 : 서비스 유형별

• 프로바이더 아웃소싱 서비스
  • 프로바이더 아웃소싱 서비스 : 헬스케어 BPO 시장, 서비스별
• 지불자 아웃소싱 서비스
  • 지불자 아웃소싱 서비스 : 헬스케어 BPO 시장, 서비스별
• 운영 형태 아웃소싱 서비스
  • 운영 아웃소싱 서비스 : 헬스케어 BPO 시장, 서비스별
• IT 인프라 관리 서비스

제5장 헬스케어 BPO 시장 : 최종사용자별

• 의료 제공자
• 의료비 지불자
• 기타

제6장 헬스케어 BPO 시장 : 지역별

• 북미
  • 미국
  • 캐나다
  • 멕시코
• 유럽
  • 독일
  • 프랑스
  • 영국
  • 이탈리아
  • 스페인
  • 기타 유럽
• 아시아태평양
  • 중국
  • 일본
  • 인도
  • 호주
  • 한국
  • 기타 아시아태평양
• 라틴아메리카, 중동 및 아프리카
  • 브라질
  • 사우디아라비아
  • 남아프리카공화국
  • 기타 지역

제7장 경쟁 상황

• 서론
• 주요 성공 전략
• 주요 10개사 제품 매핑
• 경쟁 대시보드
• 경쟁 히트맵
• 주요 기업의 포지셔닝, 2022년

제8장 기업 개요

• Accenture
• GeBBS Healthcare Solutions
• Tata Consultancy Services Ltd.
• IQVIA
• Cognizant
• R1 RCM Inc.
• Wipro
• Genpact Ltd.
• Invensis Technologies Pvt Ltd
• Infosys BPM Limited

영문목차

According to a new report published by Allied Market Research, titled, "Healthcare BPO Market: Global Opportunity Analysis and Industry Forecast 2020-2027 by Services Type," The healthcare bpo market: global opportunity analysis and industry forecast 2020-2027 by services type was valued at $121.6 billion in 2022, and is estimated to reach $282.3 billion by 2032, growing at a CAGR of 8.7% from 2023 to 2032.

Healthcare BPO refers to the business activity or process that is outsourced and offers administrative or other assistance to medical organizations, personnel, and institutions. Healthcare BPO involves services such as coding, billing services, and transcription. It is an activity in which healthcare providers are getting their certain job functions done outside the company instead of having an in-house department for operations such as medical billing. In other word, healthcare providers hire a third-party firm to perform the job for them. The most common BPO services are medical billing and coding, claims processing, and data entry service.

The growth of the global healthcare BPO market is driven by surge in demand of structured processes and documentations, increase in adoption of health insurance, and rise in prevalence of chronic diseases. Moreover, large healthcare IT firms all over the world increasingly focus on providing cost-effective and accurate healthcare outsourcing services, which is expected to notably contribute toward the market growth.

The prime reason for outsourcing is to reduce operational cost. Companies can outsource the work to a service provider, decreasing or even reducing overhead expenses, rather than purchasing IT equipment and recruiting more personnel to do diverse jobs. Furthermore, the global healthcare BPO market growth is driven by factors such as improvements in healthcare infrastructure, various initiatives & funding from government & private bodies for large-scale healthcare BPO market projects and rise in adoption of the advanced infrastructure. Prominent players in the global healthcare BPO market ensure hustle-free business operations and cost-effective & accurate healthcare services, which drives the growth of the market.

The global healthcare BPO market is segmented into service type, end user, and region. On the basis of service type, the market is categorized into provider outsourcing services market, payer outsourcing services, operational outsourcing services, and IT infrastructure management services. Depending on end user, it is classified into healthcare providers, healthcare payers, and others. Region wise, the market is studied across North America (the U.S., Canada, and Mexico), Europe (Germany, France, the UK, Italy, Spain, and rest of Europe), Asia-Pacific (Japan, China, Australia, India, South Korea, and rest of Asia-Pacific), and LAMEA (Brazil, South Africa, Saudi Arabia, and rest of LAMEA).

Major companies profiled in the report include: Accenture, GeBBS Healthcare Solutions, Tata Consultancy Services Ltd., Cognizant, R1 RCM Inc, Genpact Ltd, Invensis Technologies Pvt Ltd, IQVIA, Wipro, and Infosys BPM Limited.

Key Benefits For Stakeholders

• This report provides a quantitative analysis of the market segments, current trends, estimations, and dynamics of the healthcare bpo market: global opportunity analysis and industry forecast 2020-2027 market analysis from 2022 to 2032 to identify the prevailing healthcare bpo market: global opportunity analysis and industry forecast 2020-2027 market opportunities.
• The market research is offered along with information related to key drivers, restraints, and opportunities.
• Porter's five forces analysis highlights the potency of buyers and suppliers to enable stakeholders make profit-oriented business decisions and strengthen their supplier-buyer network.
• In-depth analysis of the healthcare bpo market: global opportunity analysis and industry forecast 2020-2027 market segmentation assists to determine the prevailing market opportunities.
• Major countries in each region are mapped according to their revenue contribution to the global market.
• Market player positioning facilitates benchmarking and provides a clear understanding of the present position of the market players.
• The report includes the analysis of the regional as well as global healthcare bpo market: global opportunity analysis and industry forecast 2020-2027 market trends, key players, market segments, application areas, and market growth strategies.

Key Market Segments

By Services Type

• Provider Outsourcing Services
  • Service
  • Medical Document Management Services
  • Pharmacy Information Management Services
  • Laboratory Information Management Services
  • Revenue Cycle Management Services
  • Others
• Payer Outsourcing Services
  • Service
  • Claims Management
  • Customer Relationship Management Services
  • Billing and Accounts Management Services
  • Fraud Detection Services
  • Others
• Operational Outsourcing Services
  • Service
  • Supply Chain Management Services
  • Business Process Management Services
  • Others
• IT Infrastructure Management Services

By End User

• Healthcare Providers
• Healthcare Payers
• Others

By Region

• North America
  • U.S.
  • Canada
  • Mexico
• Europe
  • Germany
  • France
  • UK
  • Italy
  • Spain
  • Rest of Europe
• Asia-Pacific
  • China
  • Japan
  • India
  • Australia
  • South Korea
  • Rest of Asia-Pacific
• LAMEA
  • Brazil
  • Saudi Arabia
  • South Africa
  • Rest of LAMEA

Key Market Players:

• Accenture
• R1 RCM Inc.
• Genpact Ltd.
• IQVIA
• Tata Consultancy Services Ltd.
• Wipro
• GeBBS Healthcare Solutions
• Cognizant
• Invensis Technologies Pvt Ltd
• Infosys BPM Limited

TABLE OF CONTENTS

CHAPTER 1: INTRODUCTION

• 1.1. Report description
• 1.2. Key market segments
• 1.3. Key benefits to the stakeholders
• 1.4. Research Methodology
  • 1.4.1. Primary research
  • 1.4.2. Secondary research
  • 1.4.3. Analyst tools and models

CHAPTER 2: EXECUTIVE SUMMARY

• 2.1. CXO Perspective

CHAPTER 3: MARKET OVERVIEW

• 3.1. Market definition and scope
• 3.2. Key findings
  • 3.2.1. Top impacting factors
  • 3.2.2. Top investment pockets
• 3.3. Porter's five forces analysis
  • 3.3.1. Bargaining power of suppliers
  • 3.3.2. Bargaining power of buyers
  • 3.3.3. Threat of substitutes
  • 3.3.4. Threat of new entrants
  • 3.3.5. Intensity of rivalry
• 3.4. Market dynamics
  • 3.4.1. Drivers
    • 3.4.1.1. Improvement in healthcare infrastructure
    • 3.4.1.2. Increase in demand for cost-effective and speedy services
    • 3.4.1.3. Rise in number of people looking for healthcare insurance

• 3.4.2. Restraints
  • 3.4.2.1. Concerns regarding patient data safety & security

• 3.4.3. Opportunities
  • 3.4.3.1. Advancements in healthcare BPO and introduction of artificial intelligence

• 3.5. COVID-19 Impact Analysis on the market

CHAPTER 4: HEALTHCARE BPO MARKET, BY SERVICES TYPE

• 4.1. Overview
  • 4.1.1. Market size and forecast
• 4.2. Provider Outsourcing Services
  • 4.2.1. Key market trends, growth factors and opportunities
  • 4.2.2. Market size and forecast, by region
  • 4.2.3. Market share analysis by country
  • 4.2.4. Provider Outsourcing Services Healthcare BPO Market by Service
• 4.3. Payer Outsourcing Services
  • 4.3.1. Key market trends, growth factors and opportunities
  • 4.3.2. Market size and forecast, by region
  • 4.3.3. Market share analysis by country
  • 4.3.4. Payer Outsourcing Services Healthcare BPO Market by Service
• 4.4. Operational Outsourcing Services
  • 4.4.1. Key market trends, growth factors and opportunities
  • 4.4.2. Market size and forecast, by region
  • 4.4.3. Market share analysis by country
  • 4.4.4. Operational Outsourcing Services Healthcare BPO Market by Service
• 4.5. IT Infrastructure Management Services
  • 4.5.1. Key market trends, growth factors and opportunities
  • 4.5.2. Market size and forecast, by region
  • 4.5.3. Market share analysis by country

CHAPTER 5: HEALTHCARE BPO MARKET, BY END USER

• 5.1. Overview
  • 5.1.1. Market size and forecast
• 5.2. Healthcare Providers
  • 5.2.1. Key market trends, growth factors and opportunities
  • 5.2.2. Market size and forecast, by region
  • 5.2.3. Market share analysis by country
• 5.3. Healthcare Payers
  • 5.3.1. Key market trends, growth factors and opportunities
  • 5.3.2. Market size and forecast, by region
  • 5.3.3. Market share analysis by country
• 5.4. Others
  • 5.4.1. Key market trends, growth factors and opportunities
  • 5.4.2. Market size and forecast, by region
  • 5.4.3. Market share analysis by country

CHAPTER 6: HEALTHCARE BPO MARKET, BY REGION

• 6.1. Overview
  • 6.1.1. Market size and forecast By Region
• 6.2. North America
  • 6.2.1. Key trends and opportunities
  • 6.2.2. Market size and forecast, by Services Type
  • 6.2.3. Market size and forecast, by End User
  • 6.2.4. Market size and forecast, by country
    • 6.2.4.1. U.S.
    • 6.2.4.1.1. Key market trends, growth factors and opportunities
    • 6.2.4.1.2. Market size and forecast, by Services Type
    • 6.2.4.1.3. Market size and forecast, by End User
    • 6.2.4.2. Canada
    • 6.2.4.2.1. Key market trends, growth factors and opportunities
    • 6.2.4.2.2. Market size and forecast, by Services Type
    • 6.2.4.2.3. Market size and forecast, by End User
    • 6.2.4.3. Mexico
    • 6.2.4.3.1. Key market trends, growth factors and opportunities
    • 6.2.4.3.2. Market size and forecast, by Services Type
    • 6.2.4.3.3. Market size and forecast, by End User
• 6.3. Europe
  • 6.3.1. Key trends and opportunities
  • 6.3.2. Market size and forecast, by Services Type
  • 6.3.3. Market size and forecast, by End User
  • 6.3.4. Market size and forecast, by country
    • 6.3.4.1. Germany
    • 6.3.4.1.1. Key market trends, growth factors and opportunities
    • 6.3.4.1.2. Market size and forecast, by Services Type
    • 6.3.4.1.3. Market size and forecast, by End User
    • 6.3.4.2. France
    • 6.3.4.2.1. Key market trends, growth factors and opportunities
    • 6.3.4.2.2. Market size and forecast, by Services Type
    • 6.3.4.2.3. Market size and forecast, by End User
    • 6.3.4.3. UK
    • 6.3.4.3.1. Key market trends, growth factors and opportunities
    • 6.3.4.3.2. Market size and forecast, by Services Type
    • 6.3.4.3.3. Market size and forecast, by End User
    • 6.3.4.4. Italy
    • 6.3.4.4.1. Key market trends, growth factors and opportunities
    • 6.3.4.4.2. Market size and forecast, by Services Type
    • 6.3.4.4.3. Market size and forecast, by End User
    • 6.3.4.5. Spain
    • 6.3.4.5.1. Key market trends, growth factors and opportunities
    • 6.3.4.5.2. Market size and forecast, by Services Type
    • 6.3.4.5.3. Market size and forecast, by End User
    • 6.3.4.6. Rest of Europe
    • 6.3.4.6.1. Key market trends, growth factors and opportunities
    • 6.3.4.6.2. Market size and forecast, by Services Type
    • 6.3.4.6.3. Market size and forecast, by End User
• 6.4. Asia-Pacific
  • 6.4.1. Key trends and opportunities
  • 6.4.2. Market size and forecast, by Services Type
  • 6.4.3. Market size and forecast, by End User
  • 6.4.4. Market size and forecast, by country
    • 6.4.4.1. China
    • 6.4.4.1.1. Key market trends, growth factors and opportunities
    • 6.4.4.1.2. Market size and forecast, by Services Type
    • 6.4.4.1.3. Market size and forecast, by End User
    • 6.4.4.2. Japan
    • 6.4.4.2.1. Key market trends, growth factors and opportunities
    • 6.4.4.2.2. Market size and forecast, by Services Type
    • 6.4.4.2.3. Market size and forecast, by End User
    • 6.4.4.3. India
    • 6.4.4.3.1. Key market trends, growth factors and opportunities
    • 6.4.4.3.2. Market size and forecast, by Services Type
    • 6.4.4.3.3. Market size and forecast, by End User
    • 6.4.4.4. Australia
    • 6.4.4.4.1. Key market trends, growth factors and opportunities
    • 6.4.4.4.2. Market size and forecast, by Services Type
    • 6.4.4.4.3. Market size and forecast, by End User
    • 6.4.4.5. South Korea
    • 6.4.4.5.1. Key market trends, growth factors and opportunities
    • 6.4.4.5.2. Market size and forecast, by Services Type
    • 6.4.4.5.3. Market size and forecast, by End User
    • 6.4.4.6. Rest of Asia-Pacific
    • 6.4.4.6.1. Key market trends, growth factors and opportunities
    • 6.4.4.6.2. Market size and forecast, by Services Type
    • 6.4.4.6.3. Market size and forecast, by End User
• 6.5. LAMEA
  • 6.5.1. Key trends and opportunities
  • 6.5.2. Market size and forecast, by Services Type
  • 6.5.3. Market size and forecast, by End User
  • 6.5.4. Market size and forecast, by country
    • 6.5.4.1. Brazil
    • 6.5.4.1.1. Key market trends, growth factors and opportunities
    • 6.5.4.1.2. Market size and forecast, by Services Type
    • 6.5.4.1.3. Market size and forecast, by End User
    • 6.5.4.2. Saudi Arabia
    • 6.5.4.2.1. Key market trends, growth factors and opportunities
    • 6.5.4.2.2. Market size and forecast, by Services Type
    • 6.5.4.2.3. Market size and forecast, by End User
    • 6.5.4.3. South Africa
    • 6.5.4.3.1. Key market trends, growth factors and opportunities
    • 6.5.4.3.2. Market size and forecast, by Services Type
    • 6.5.4.3.3. Market size and forecast, by End User
    • 6.5.4.4. Rest of LAMEA
    • 6.5.4.4.1. Key market trends, growth factors and opportunities
    • 6.5.4.4.2. Market size and forecast, by Services Type
    • 6.5.4.4.3. Market size and forecast, by End User

CHAPTER 7: COMPETITIVE LANDSCAPE

• 7.1. Introduction
• 7.2. Top winning strategies
• 7.3. Product Mapping of Top 10 Player
• 7.4. Competitive Dashboard
• 7.5. Competitive Heatmap
• 7.6. Top player positioning, 2022

CHAPTER 8: COMPANY PROFILES

• 8.1. Accenture
  • 8.1.1. Company overview
  • 8.1.2. Key Executives
  • 8.1.3. Company snapshot
  • 8.1.4. Operating business segments
  • 8.1.5. Product portfolio
  • 8.1.6. Business performance
  • 8.1.7. Key strategic moves and developments
• 8.2. GeBBS Healthcare Solutions
  • 8.2.1. Company overview
  • 8.2.2. Key Executives
  • 8.2.3. Company snapshot
  • 8.2.4. Operating business segments
  • 8.2.5. Product portfolio
  • 8.2.6. Key strategic moves and developments
• 8.3. Tata Consultancy Services Ltd.
  • 8.3.1. Company overview
  • 8.3.2. Key Executives
  • 8.3.3. Company snapshot
  • 8.3.4. Operating business segments
  • 8.3.5. Product portfolio
  • 8.3.6. Business performance
• 8.4. IQVIA
  • 8.4.1. Company overview
  • 8.4.2. Key Executives
  • 8.4.3. Company snapshot
  • 8.4.4. Operating business segments
  • 8.4.5. Product portfolio
  • 8.4.6. Business performance
• 8.5. Cognizant
  • 8.5.1. Company overview
  • 8.5.2. Key Executives
  • 8.5.3. Company snapshot
  • 8.5.4. Operating business segments
  • 8.5.5. Product portfolio
  • 8.5.6. Business performance
• 8.6. R1 RCM Inc.
  • 8.6.1. Company overview
  • 8.6.2. Key Executives
  • 8.6.3. Company snapshot
  • 8.6.4. Operating business segments
  • 8.6.5. Product portfolio
  • 8.6.6. Business performance
• 8.7. Wipro
  • 8.7.1. Company overview
  • 8.7.2. Key Executives
  • 8.7.3. Company snapshot
  • 8.7.4. Operating business segments
  • 8.7.5. Product portfolio
  • 8.7.6. Business performance
• 8.8. Genpact Ltd.
  • 8.8.1. Company overview
  • 8.8.2. Key Executives
  • 8.8.3. Company snapshot
  • 8.8.4. Operating business segments
  • 8.8.5. Product portfolio
  • 8.8.6. Business performance
• 8.9. Invensis Technologies Pvt Ltd
  • 8.9.1. Company overview
  • 8.9.2. Key Executives
  • 8.9.3. Company snapshot
  • 8.9.4. Operating business segments
  • 8.9.5. Product portfolio
• 8.10. Infosys BPM Limited
  • 8.10.1. Company overview
  • 8.10.2. Key Executives
  • 8.10.3. Company snapshot
  • 8.10.4. Operating business segments
  • 8.10.5. Product portfolio
  • 8.10.6. Business performance